Asterisk for big implementations

Will Asterisk be good for a Customer service Call center
with 3 different offices ?

The 30 users will receive approx. 50 urgent and important calls/day
each froma angry customers !

Piero

 

Why not? Asterisk is very good at playing soothing music to your angry
customers while they are on hold -- or, perhaps, a reminder that if they
curse at your employees they will be hung-up on.

It can also, if desirable, actually connect these angry incoming calls
to analog or VoIP phones for your customer service representatives. It
includes an agent/queue system designed for scenarios just like yours.

 

....or you could MeetMe(1234) all of them.

(I thought of that in a sarcastic sense at first but now I'm beginning
to warm to the idea. I'd like to try it on a helpline someday.)

--kyler

 

Dear both,
your answer are really ilarious, but can you please explain in more details ?

My boss is trying to put me on this project so if you are right,
please hnd me some tangible facts about it !

Piero

 

To learn more about Asterisk, you'd be well-served by reading as much as
you can stand of the voip-info wiki, http://www.voip-info.org/ -- as
well as the documentation on Digium's Web site.

Asterisk can definitely do what you're asking. 30 users is not very
many. You can support that many with a single E1 interface and a
channel bank if you have analog phones -- or with a single 100Mbit
Ethernet interface and a switch if you have SIP phones.

However, the configuration for your business is going to be different
from that for any other business. Asterisk is not a plug-and-play
system -- a PBX can't be; it has to be customized. You'll need to
choose hardware to support the technologies you need -- if you have DIDs
(incoming phone calls) on an E1 line, you need an E1 card, for instance.
This is a job for a full-time employee who will learn the system inside
and out, or for a consultant who already knows it.

What's your background? If you're a telecom guy, using Asterisk will
mean learning things like running a Linux server, building packages from
source, and configuring a PC server box with telecom hardware. If
you're a Linux guy (like me), using Asterisk will mean learning the
things that the telecom guys take for granted.

 

I am the project manager,
other engineers will work actively on it,

but the customer could work actively on.... me !