ASA error %ASA-4-402126 "please forward this to Cisco"

Discussion in 'Cisco' started by Tilman Schmidt, Oct 20, 2008.

  1. One of my ASA 5505s greeted me today with these messages:

    %ASA-4-402125: CRYPTO: The ASA hardware accelerator Ipsec ring timed out (Desc= 0x3062968, CtrlStat= 0x8000, ResultP= 0x1A89F90, ResultVal= 255, Cmd= 0x11,
    CmdSize= 0, Param= 0x0, Dlen= 49, DataP= 0x1A89F4C, CtxtP= 0x3953140, SWReset= 1)
    %ASA-4-402126: CRYPTO: The ASA created Crypto Archive File < disk0:/crypto_archive/crypto_arch_2.bin > as a Soft Reset was necessary. Please forward this
    archived information to Cisco

    I salvaged the crypto_arch_2.bin file and the crypto_arch_1.bin one I
    found beside it. (Seems that it was the second time this happened, but
    the first time must somehow have escaped my attention.) So where do I
    send that now? My ASA dealer says he wouldn't know what to do with it.

    Tilman Schmidt, Oct 20, 2008
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  2. Tilman Schmidt

    Thrill5 Guest

    You need to open a TAC case, and your Cisco reseller should know this.
    Sounds like he is quite clueless, I find find another dealer.
    Thrill5, Oct 22, 2008
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