Considering moving to Plusnet broadband from Tiscali dialup but am confused as to what I would be paying and what I would be getting. The basic package is £14.99 monthly, that's straightforward. Then there's a choice of USB or PCI modem, which do I go for and do I need any extra filters? Then there's a £70.50 activation fee, is this and the modem cost added to first month's payment and are both these liable to VAT? It 's unclear whether the spam and virus filters are included with the basic package and whether I would have access to binary newsgroups, at present I don't with Tiscali. The "contact us" on their site doesn't work unless you are already a member, even after signing in as a guest and I can't find these answers on their site. Finally for anyone using Plusnet are you happy with it?