Anyone had problems with Deep Discount DVD?

Hi,

I placed an order for the last two Monty Python Boxsets in November with
Deep Discount DVD (I have bought the rest of the season from them with no
trouble). They were sent out on 29/11/03 but I've still not received them
and when I emailed them the other day I just got an automated response.

Has anyone had any problems before? They use to take no more than 8 days to
arrive.

Thanks,

Damian

 

The grinch at DeepDiscount ruined my Christmas. I ordered four boxed sets as
gifts on Dec. 3. Three were labeled as back orders, but the estimated ship
date was 12/12, leaving two full weeks before the holiday.

I received the in-stock set on 12/15, and noticed that the status of the
others had not been updated. I called the customer service number as was
told the other three sets had indeed shipped on 12/12, but the warehouse was
running behind in updating the order info so it wasn't showing up on the
website.

That was a lie.

A week later I received e-mail stating that two of the three remaining sets
actually shipped on 12/17 -- too late for Christmas gifts as planned -- and
the third was STILL on back-order, despite the fact that every other vendor
listed the same set as in-stock.

I sent an e-mail complaint to customer service a week ago, and have yet to
receive any kind of reply.

Bah, Humbug!

This is my first bad experience with DD DVD, but it will also be my last.

 

I ordered a number of items as part of their recent 20% discount promotion.
A few of the titles were back ordered and it took a few weeks for me to get
them, but I did receive everything within 3-4 weeks.

DDD's shipping has always been a little slow, maybe more so with the
holidays and the big 20% off promotion they ran. Still the best game in
town for prices, but if you have to have something immediately you're
probably better off paying a little more elsewhere for faster shipping.

HellRazor

 

I did place my order three weeks before Christmas. I was told it would be
delievered before the holiday. Slow shipping and handling is one thing.
Breaking promised ship dates and outright lying to customers is another.

Had I been told when I called 10 days before Christmas that my order would
not be delivered on time, I would have canceled and bought elsewhere. I did
two separate Amazon orders and a run to my local video shop AFTER the call
to DeepDiscount, and those purchases went smoothly and on time.

Instead, I was told DD had shipped when they had not. Fool me once, shame on
you. Fool me twice, shame on me.

 

I ordered a Mash box set about 7 months ago and they kept telling me it had
shipped! They told me that on three or four occasions and finally said that
their records showed it as shipping several times and that they could do
nothing for me! I filed a report with the BBB and their response to the BBB
was that they indeed did owe me the set and gave some hugh long excuse that
the order was never put though after the orginal compaint. In short, they
lied, either to the BBB or to me when they said it had shipped numerous
times.

Its the only problem I have had with them so I will still do business with
them. But if something else like this happens again I will go elsewhere!
Good prices or not!

P.S. I have now received the box set in question!

 

They are slow for sure if you go the cheap route on shipping.
I did have an order get lost in the mail from them and it was replaced. The
whole process took about six weeks or so.

 

I ordered 4 DVD's separately over the course of September - by the end of
October, only one of them had arrived, about 2 weeks after I ordered it. I
contacted them about the other 3 and they re-shipped the first of them by a
'different shippng method'. It arrived in about 5 days, so I contacted them
to ask them to re-ship the other 2 by the same method. They refused, saying
that there was 'a problem with my address'. I replied that I had ordered
many DVD's from the US/Canada over the last 5 years and had never had a
single one go missing up to now. They replied to that, saying that they were
prepared to re-ship them but only if I payed $20 insurance. I refused and
asked them to refund me for them, which they did. I wouldn't use them
again, but it's a shame as their prices are very low in some cases.


Tom

 

All of this grumbling makes me lean towards paying a few extra shekels for
Criterion's "Fiend without a Face"... too bad as their price was about $7 US
less than anywhere else.

DVDEmpire.com here I come, I guess (Had excellent service through them!)

Thanks for all of the stories, frustrating as they may be for the purchasers in
question... good luck on gettin' yer goods!

 

Starting in September or so I noticed they were getting much slower than
they normally were. But everything I order from them has arrived, even
one that took so long I thought it had gotten lost in the mail.

--
"Get rid of the Range Rover. You are not responsible for patrolling
Australia's Dingo Barrier Fence, nor do you work the Savannah, capturing
and tagging wildebeests."
--Michael J. Nelson

Grand Inquisitor
http://www.dvdprofiler.com/mycollection.asp?alias=Oost

 

In all fairness, I think it was folly to expect a mail order item to
arrive on time during the Holidays. You should have ordered earlier or
bought in a store.

--
"Get rid of the Range Rover. You are not responsible for patrolling
Australia's Dingo Barrier Fence, nor do you work the Savannah, capturing
and tagging wildebeests."
--Michael J. Nelson

Grand Inquisitor
http://www.dvdprofiler.com/mycollection.asp?alias=Oost

 

They're not lying, those are *projected* arrival dates, it says so in
your confirmation email. If you talked to some goober over the phone
who actually said it would arrive within ten days, then that is the
goober's fault for not understanding this, not DDD's, necessarily.

DDD is where you go for really low prices, not super-fast shipping.
It's always a good idea to read up on a vendor before buying from them.
Next time you're buying online do a Google search of past newsgroup posts.

--
"Get rid of the Range Rover. You are not responsible for patrolling
Australia's Dingo Barrier Fence, nor do you work the Savannah, capturing
and tagging wildebeests."
--Michael J. Nelson

Grand Inquisitor
http://www.dvdprofiler.com/mycollection.asp?alias=Oost

 

I have had plenty of slow-shipping problems with DDD (starting around
September, before that I got everything I ordered in exactly five days,
even with Postal Service shipping), but I have always gotten my orders
in the end. If a guy writes a post asking if people have had problems
with DDD, of course a half dozen or so people are going to bring up
their horror stories, even the best business has horror stories. Don't
let that stop you from doing business with them. They have a very high
vendor rating on www.dvdpricesearch.com, which means most people are
very pleased with them.

--
"Get rid of the Range Rover. You are not responsible for patrolling
Australia's Dingo Barrier Fence, nor do you work the Savannah, capturing
and tagging wildebeests."
--Michael J. Nelson

Grand Inquisitor
http://www.dvdprofiler.com/mycollection.asp?alias=Oost

 

In all fairness, three orders to two other online vendors placed a week
after the DD order arrived before Christmas. It wasn't slow shipping that
delayed my order, it was incomprehensibly long order processing.

According to their own paperwork, it was a week between the date they
received my order and the date DD sent it to the warehouse for processing,
and another week before the warehouse sent it out the door. Amazon
accomplished the same turnaround in less than 24 hours.

Don't forget a DD rep told me my order had shipped when it hadn't, an
experienced other posters in this thread have shared. Inefficiency
compounded by dishonesty.

I DO expect shipping to be slower during the holiday rush. I do NOT expect
to be lied to when I call to ask about the status of the order. And I am
disappointed when my e-mail complaints to customer service go unanswered.

At this point, I'd rather pay a buck or two more someplace else than deal
with people I can no longer trust.

 

You snipped the part of my post confirming what I said. When I didn't get
e-mail confirmation five days after that "estimated" date, I called DD
customer service. The rep looked up the order number on his computer and
told me IT HAD SHIPPED ON THE PROMISED DATE.

That, sir, was a lie.

posts.

Well, thank you for restating the obvious. I did know that, and I had done
business with them before. I won't do business with them again.

You can keep trying to explain away the bad experiences of multiple posters
in this thread and elsewhere, but the fact remains that by your own
admission their service is getting worse, not better.

In this case, if they had just told me the truth about my order when I
called, they could have kept my business. They told me the order had shipped
a week earlier, when in fact it would not ship for another two days.

Maybe it was just an isolated occurrence, or a "goober" who gave me bad
information by mistake. Either way, it fits a pattern confirmed by others
and was enough to keep me from doing business with them again.

And when I see another thread like this one, I'll repeat my displeasure.

You may also feel free to try to explain away their bad reputation.

But in my mind, a bargain isn't a bargain if you can't trust the company
offering the bargain to live up to their end of the bargain.

 

Skid wrote on [Fri, 26 Dec 2003 16:01:24 GMT]:

So what? I got three of my DDD shipments before xmas, placed on Dec 5.
There are still backordered items

DDD has always been SLOW! If you ordered for xmas, then you are an
idiot.

 

<< You may also feel free to try to explain away their bad reputation. >>

Probably has friends who work there... y'know?

I placed an order with amazon a week before Xmas and got everything I ordered
in record time, and a few of them were rather obscure titles (which is why I'm
ordering them in the first place) which shipped from the East Coast so it's not
like the DVDs came from local vendors (midwest boy, here).

I have read enough complaints about Deep Discount on this newsgroup alone to
keep me from buying there... my mail carrier is an idiot in the first place, he
doesn't need help from the shipper to look worse.

I'll pay the $7 more and get it (Criterion "Fiend Without A Face") from a
company who hasn't ever dropped the ball once in a few years of orders and
never during the holiday full court press (for my personal shopping experience,
anyway - Your milage may differ).

Again, DVDEmpire, here I come... sorry, DDD.

 

Reading comprehension problems? Both before and after the order DD told me
my Dec. 3 order would be here by Christmas. On Dec. 15 they told me it had
shipped on Dec. 12.

That was a lie. It shipped on Dec. 17, and was not in time from Christmas.

I would be an idiot to trust them again with my business, but I won't.

 

Wade365 wrote on [26 Dec 2003 17:09:03 GMT]:

My wife placed an order before the guaranteed shutoff date at Amazon,
EVERYTHING was in 24 hours shipping time, yet it still hasn't arrived.

 

I wish, maybe I could get some *really* good deals.

I keep hearing complaints about Wal-Mart and Best Buy, but I keep
shopping there.

--
"Get rid of the Range Rover. You are not responsible for patrolling
Australia's Dingo Barrier Fence, nor do you work the Savannah, capturing
and tagging wildebeests."
--Michael J. Nelson

Grand Inquisitor
http://www.dvdprofiler.com/mycollection.asp?alias=Oost

 

Grand Inquisitor wrote on [Fri, 26 Dec 2003 22:40:00 GMT]:

*sigh* Shopping Wal Mart is bad. Even if you have a good experience,
they're a bad company.