Any other Netflix customers here victim of "throttling?"

I am asking for my own research. I personally have been with the
service for 2 and a half years and up until 2 months ago I was pretty
satsified with the service, but it has become amazingly horrible now. I
thought maybe it was just a coicidence that I was lucky if I get two
movies in a week now, but I did research and found out about this
throttling policy, which Netflix DEFINITELY does. A couple weeks ago I
turned in three movies the same day and they didn't show up for a week.
When I complained, miraculously, they all showed up the same day. I
have one movie I ordered two weeks ago (Point blank) which still hasn't
showed up. I reported it missing and oddly, Netflix hasn't inquired
about it or anything, as if they just accept it's "missing." Every week
it's something new with this company. I actually got someone to finally
email me back after I complained a couple times and they said "we'll
give you a fourth rental one time to make up for this" which never
happened. Surprise!

Yeah, I know people complain about Netflix all the time in here. I just
want to see how many others have been throttled by this company.
Thanks. (I will be canceling netflix just before my billing cycle ends)

 

Yes, I've noticed it too, although in my case things started slowing
down after the first month. I'm also noticing that more and more of the
movies in my queue are on "wait" status, which is something that never
happened with Netflix before.

 

The newest thing I've seen is when they receive movies on Monday, they don't
ship the next batch out until Tuesday. Usually my local shipping center
(Richmond VA) on any other day of the week ships the new movies the same day
as received.

Once I'm done with Angel Season, and Dead Zone Season 1 I'll finally be done
with Netflix after a 6 year affair.

 

Me too. 2 1/2 years for me. I have brought them at least ten customers
over the years too. But the last two months service has been as bad as
you can get. I just cleared out my queue so there's just enough for the
next couple weeks (my billing cycle just started) and then I'm done
with them. I have no doubt they've lost thousands of customers over the
last few months because of their absolutely sleezy practices. It amazes
me with all the competition popping up you'd think they'd want to
really step it up a notch, instead of trying to rip people off.

So far in the last month, I've turned off two people from joining them
(so you could say I've already brought Blockbuster two new customers
and I haven't even joined yet).

 

Ya should been a member back in, oh, 1998 or 1999. Now *those* were some
wait times.

 

I just cancelled for other reasons, but I have noticed a few things
that if intentional, are pretty crafty on the part of Netflix. I
notice a lot of times I'll send 2 discs back at the same time, and
they'll get checked in together, but only one new one will get sent out
that day. I watch mostly TV shows, and often it's the 2nd disc that
gets sent first, so I have to wait 'til they both get to me to watch
them. (Pretty subtle, huh?). Everytime I've had one go missing enroute
to me, the first one and the replacement always get to me on the same
day. Funny. Also, if one goes missing on the return trip, it always
miraculously appears the day after I report it missing.

That being said, I've had a pretty good summer with Netflix, getting
between 12-14 discs a month, which is about the fastest I can watch
them anyway. I'll join up again, but not until March of '06. I don't
find any point in being a Netflix member in Nov, Dec, and Jan, because
the mail system is so screwed up because of the holidays and weather.
Ideally, one would join in Feb or March, and quit each Sept or Oct.
That's how I do it.

-beaumon

 

_________________________________________________

When you mail them in they all go to the same address, but when they
are mailed to you, they may come from different distribution centers.

Bill T.

 

Just be sure to make a copy of your queue, if there's anything left in
it. They offer no legitimate "suspend" option; they only suggest
cancelling and rejoining later. What they don't tell you is that,
while they keep all your reviews, votes, and personal info, they delete
your queue after 2-3 months! I was really disgusted when they did that
to me. If they're going to hang onto all that other stuff, what's the
problem with keeping the remaining queue on record?

 

I think they put you on a shit list when you "lose" a movie. Like what
happened to me. They didn't receive one of the 3 movies I mailed (Ju-On was
the movie, I think) and after that, the top of my queue which comprises
mainly of new releases, got all "Very Long Wait". I think it was 2 months
before I got freaking Aviator and Troy. Right now I'm lucky to get Kung Fu
Hustle and The Pacifier in the immediate future.

 

I find all of this amazing. I have been with them for five years. My turn
around is always, and I mean always, 48 hours (1 day return, next disc in
my box the next day).

 

I have to presume that if the return address is Kansas City, it came
from there, and that's the nearest center to me. I've had a couple of
discs come from Santa Ana, CA. Can anyone confirm that they will send
a disc from one distribution center, but have it go back to the one
that your account normally draws from? I've presumed that they always
come from the center that the return address is too.

-beaumon

 

Good to know. The last time I quit it was for 3 months, and they still
had my queue, such as it was. Doesn't really matter though. I'm
mostly a TV watcher, so the 100 or so discs that were in my queue when
I quit comprised 3-4 TV shows and a handful of movies. I'll remember
them, but I confess I thought they'd keep my queue until March.
Thanks.

-beaumon

 

....No, but post this question one more time, and we'll be happy to
demonstrate the PROPER definition of "throttling".

Derek Janssen

 

I used to be a big fan of Dennis Miller, but NetZero has to be the
biggest rip off going. They insure that the ONLY spam you'll get is
that which they want you to have, and they have no method to cancel
the account, unless you call a 4.95 per minute number and submit a
credit card so they can charge you to kill your account. That has to
be the most lame operation I have EVER encountered.

Dennis Miller, were he aware of their practices would drop them like
an accidently picked up wet turd if he knew... one would hope.

Unless he actually thinks such practices are OK.

They are also now claiming even faster speeds, which means that even
more stupid customers will get fooled by their bullshit. The
connection speed doesn't change. Their manipulation of the sites you
hit, and how much of it gets stored on your local machine does.
This means that if a site has a jpeg image you want to get, it will be
some lame lower resolution crap they pump over to you. Lame... very
lame. Lame indeed.

If this idiot continually starts threads about Netflix, it only
further proves how utterly stupid their customers must really be.

Millions of subscribers indeed... yet another bullshit crock!

Wake up, Dennis!

 

I'm not following. Was that a joke? Since I've posed the question a
whole total of one times, why would you assume there is a pattern or
suggest it? Or were you just being a jerk?

 

(Sorry, some of us just lose track of WHO keeps posting it once a month
by the clock...)

Derek Janssen (it's just all one big blur)

 

Maybe it's just his flakey side poking through...

 

Musta been those drug years...

Or perhaps the lack of them. :-]

 

Faulty presumption.

 

I've seen this question posted several times now.