All Data Lost After Windows Crash: Why Can't the Data Be Recovered?

Discussion in 'NZ Computing' started by podge, May 16, 2009.

  1. podge

    podge Guest

    A friend's laptop that runs Vista Premium crashed and would only load
    a blank white screen with an exclamation mark and a message that said
    that the Windows disc needed to be inserted. Because my friend could
    not find the Windows disc, he went back to the store from where he had
    bought the computer and they attempted to get the operating system
    going again.

    They successfully got Vista to reload, BUT all the programs and data
    on the hard drive had been lost! Apparently, during this time, the
    computer's battery ran out and they didn't have on hand the right
    power cord. The retail store couldn't find the data, so my friend took
    the computer to a computer repair place. BUT, after 3 hours' work, the
    repair place returned the computer and said that none of the data
    could be recovered! Apparently, specialist recovery software was used
    in the attempt to recover the data.

    Is there any reason WHY the data could not be recovered? I thought it
    was almost impossible to PERMANENTLY delete all data just because of
    an operating system crash. Would it be worthwhile to take the computer
    to another data recovery specialist? Are there situations where an
    operating system crash can really lead to a permanent data loss?
    Incidentally, should you pay a computer repair place that can't find
    any data when they advertise they can do this?

    Any help / advice on this situation would be most appreciated.

    podge, May 16, 2009
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  2. In message <6bd68e0f-1af9-40f2-aaa0-
    Lawrence D'Oliveiro, May 17, 2009
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  3. podge

    impossible Guest

    It sounds like the store that "successfully got Vista to reload" did so by
    running a so-called "recovery" disk that returned the machine to its factory
    condition by overwriting the entire drive/partition.

    I'd be more concerned to see that your friend gets a new machine from that
    store, assuming it's under warranty. Did they explain the cause of the
    crash? If there was no hardware testing/diagnosis, that's just plain
    impossible, May 17, 2009
  4. podge

    Jack Spratt Guest

    Choose a better shop.
    Jack Spratt, May 17, 2009
  5. podge

    podge Guest

    Thanks very much for your replies. The cause of Windows crashing like
    this has not been explained to us. The hard drive originally had 2
    partitions, C Drive and D Drive. But now, it has only C Drive, the
    original partitioning has been lost.

    Even if the "recovery" disk returned the computer to its factory
    condition and erased all data, is this process REALLY so efficient
    that dedicated data recovery specialists would not find any data? I
    bet the Police would be able to find the original data if it was
    crucial evidence for a Court case! I have heard of cases of data being
    recovered from a hard drive that had been broken into several pieces!

    As expected, the retail store has advised us that software problems
    are not covered by the computer's warranty.

    Incidentally, it's interesting that this thread is being linked to

    podge, May 17, 2009
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