64 bit printer driver installation on 32 bit server

Hi,

I have just taken delivery of 100+ workstations with Windows XP x64
installed. These workstations will connect to an HP Color LaserJet 5550dn
printer via my 32 bit Windows Server 2003 Print server. I have a native 32
bit driver installed on this server but wish to add an additional 64 bit
driver for the new workstations to download via "Point and Print".

I have downloaded the 64 bit PCL6 driver for this printer from HP.com but
when I attempt to add this driver to the shared printer on the print server,
I receive the following error:

"The specified location does not contain the driver HP Color LaserJet PCL 6
for the requested architecture"

I have also tried adding the driver in the 'Server Properties' dialogue box.
When I have selected the driver, the wizard prompts me to insert a Windows
Server 2003 x64 CD and locate ntprint.inf within the amd64 folder. When I
browse to this location and click OK, the dialogue box prompts again for the
same location. No error message is presented.

Anybody seen this before? Any ideas for a solution?

 

There are two very different 64-bit XP operating systems - one, the XP
64-bit Edition is no longer sold and was for Itanium systems. The other is
XP Professional x64 Edition, and is for AMD64 systems (including Intel
EM64T). It is quite easy from the HP site to have downloaded the wrong
driver (I just looked). The current version is: 60.071.661.41, and there
are both PCL6 and PS versions there.

--
Charlie.
http://msmvps.com/xperts64
http://mvp.support.microsoft.com/profile/charlie.russel


"stu_derek" <> wrote in message
news:...
> Hi,
>
> I have just taken delivery of 100+ workstations with Windows XP x64
> installed. These workstations will connect to an HP Color LaserJet 5550dn
> printer via my 32 bit Windows Server 2003 Print server. I have a native 32
> bit driver installed on this server but wish to add an additional 64 bit
> driver for the new workstations to download via "Point and Print".
>
> I have downloaded the 64 bit PCL6 driver for this printer from HP.com but
> when I attempt to add this driver to the shared printer on the print
> server,
> I receive the following error:
>
> "The specified location does not contain the driver HP Color LaserJet PCL
> 6
> for the requested architecture"
>
> I have also tried adding the driver in the 'Server Properties' dialogue
> box.
> When I have selected the driver, the wizard prompts me to insert a Windows
> Server 2003 x64 CD and locate ntprint.inf within the amd64 folder. When I
> browse to this location and click OK, the dialogue box prompts again for
> the
> same location. No error message is presented.
>
> Anybody seen this before? Any ideas for a solution?
>

 

Make sure you have access to the x64 core files from one of the x64
installation CDs. The HP driver has a [Needs and Includes] section so you
will be prompted multiple time for files during installation. You could
also copy the core files to the same location as each HP driver you need to
install.



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Charlie Russel - MVP" <> wrote in message
news:...
> There are two very different 64-bit XP operating systems - one, the XP
> 64-bit Edition is no longer sold and was for Itanium systems. The other is
> XP Professional x64 Edition, and is for AMD64 systems (including Intel
> EM64T). It is quite easy from the HP site to have downloaded the wrong
> driver (I just looked). The current version is: 60.071.661.41, and there
> are both PCL6 and PS versions there.
>
> --
> Charlie.
> http://msmvps.com/xperts64
> http://mvp.support.microsoft.com/profile/charlie.russel
>
>
> "stu_derek" <> wrote in message
> news:...
>> Hi,
>>
>> I have just taken delivery of 100+ workstations with Windows XP x64
>> installed. These workstations will connect to an HP Color LaserJet 5550dn
>> printer via my 32 bit Windows Server 2003 Print server. I have a native
>> 32
>> bit driver installed on this server but wish to add an additional 64 bit
>> driver for the new workstations to download via "Point and Print".
>>
>> I have downloaded the 64 bit PCL6 driver for this printer from HP.com but
>> when I attempt to add this driver to the shared printer on the print
>> server,
>> I receive the following error:
>>
>> "The specified location does not contain the driver HP Color LaserJet PCL
>> 6
>> for the requested architecture"
>>
>> I have also tried adding the driver in the 'Server Properties' dialogue
>> box.
>> When I have selected the driver, the wizard prompts me to insert a
>> Windows
>> Server 2003 x64 CD and locate ntprint.inf within the amd64 folder. When I
>> browse to this location and click OK, the dialogue box prompts again for
>> the
>> same location. No error message is presented.
>>
>> Anybody seen this before? Any ideas for a solution?
>>
>

 

Thanks for the pointers Cahrlie, but...

I verified that I had the correct driver version for our Intel Xeon
workstations. Just to make sure, I tried both drivers, but the same issue
persists.

Regards,

Stuart

"Charlie Russel - MVP" wrote:

> There are two very different 64-bit XP operating systems - one, the XP
> 64-bit Edition is no longer sold and was for Itanium systems. The other is
> XP Professional x64 Edition, and is for AMD64 systems (including Intel
> EM64T). It is quite easy from the HP site to have downloaded the wrong
> driver (I just looked). The current version is: 60.071.661.41, and there
> are both PCL6 and PS versions there.
>
> --
> Charlie.
> http://msmvps.com/xperts64
> http://mvp.support.microsoft.com/profile/charlie.russel
>
>
> "stu_derek" <> wrote in message
> news:...
> > Hi,
> >
> > I have just taken delivery of 100+ workstations with Windows XP x64
> > installed. These workstations will connect to an HP Color LaserJet 5550dn
> > printer via my 32 bit Windows Server 2003 Print server. I have a native 32
> > bit driver installed on this server but wish to add an additional 64 bit
> > driver for the new workstations to download via "Point and Print".
> >
> > I have downloaded the 64 bit PCL6 driver for this printer from HP.com but
> > when I attempt to add this driver to the shared printer on the print
> > server,
> > I receive the following error:
> >
> > "The specified location does not contain the driver HP Color LaserJet PCL
> > 6
> > for the requested architecture"
> >
> > I have also tried adding the driver in the 'Server Properties' dialogue
> > box.
> > When I have selected the driver, the wizard prompts me to insert a Windows
> > Server 2003 x64 CD and locate ntprint.inf within the amd64 folder. When I
> > browse to this location and click OK, the dialogue box prompts again for
> > the
> > same location. No error message is presented.
> >
> > Anybody seen this before? Any ideas for a solution?
> >
>
>

 

Are you refrerring to the XP x64 core files? I do have these available, but
when the installation wizard prompts for NTPrint.inf, it specifcally requests
it from the Server 2003 x64 installer location - an OS that we don't use.

Thanks,

"Alan Morris [MSFT]" wrote:

> Make sure you have access to the x64 core files from one of the x64
> installation CDs. The HP driver has a [Needs and Includes] section so you
> will be prompted multiple time for files during installation. You could
> also copy the core files to the same location as each HP driver you need to
> install.
>
>
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Charlie Russel - MVP" <> wrote in message
> news:...
> > There are two very different 64-bit XP operating systems - one, the XP
> > 64-bit Edition is no longer sold and was for Itanium systems. The other is
> > XP Professional x64 Edition, and is for AMD64 systems (including Intel
> > EM64T). It is quite easy from the HP site to have downloaded the wrong
> > driver (I just looked). The current version is: 60.071.661.41, and there
> > are both PCL6 and PS versions there.
> >
> > --
> > Charlie.
> > http://msmvps.com/xperts64
> > http://mvp.support.microsoft.com/profile/charlie.russel
> >
> >
> > "stu_derek" <> wrote in message
> > news:...
> >> Hi,
> >>
> >> I have just taken delivery of 100+ workstations with Windows XP x64
> >> installed. These workstations will connect to an HP Color LaserJet 5550dn
> >> printer via my 32 bit Windows Server 2003 Print server. I have a native
> >> 32
> >> bit driver installed on this server but wish to add an additional 64 bit
> >> driver for the new workstations to download via "Point and Print".
> >>
> >> I have downloaded the 64 bit PCL6 driver for this printer from HP.com but
> >> when I attempt to add this driver to the shared printer on the print
> >> server,
> >> I receive the following error:
> >>
> >> "The specified location does not contain the driver HP Color LaserJet PCL
> >> 6
> >> for the requested architecture"
> >>
> >> I have also tried adding the driver in the 'Server Properties' dialogue
> >> box.
> >> When I have selected the driver, the wizard prompts me to insert a
> >> Windows
> >> Server 2003 x64 CD and locate ntprint.inf within the amd64 folder. When I
> >> browse to this location and click OK, the dialogue box prompts again for
> >> the
> >> same location. No error message is presented.
> >>
> >> Anybody seen this before? Any ideas for a solution?
> >>
> >
>
>
>

 

the XP x64 drivers are the same ones that shipped on Server 2003 SP1.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"stu_derek" <> wrote in message
news...
> Are you refrerring to the XP x64 core files? I do have these available,
> but
> when the installation wizard prompts for NTPrint.inf, it specifcally
> requests
> it from the Server 2003 x64 installer location - an OS that we don't use.
>
> Thanks,
>
> "Alan Morris [MSFT]" wrote:
>
>> Make sure you have access to the x64 core files from one of the x64
>> installation CDs. The HP driver has a [Needs and Includes] section so
>> you
>> will be prompted multiple time for files during installation. You could
>> also copy the core files to the same location as each HP driver you need
>> to
>> install.
>>
>>
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Charlie Russel - MVP" <> wrote in message
>> news:...
>> > There are two very different 64-bit XP operating systems - one, the XP
>> > 64-bit Edition is no longer sold and was for Itanium systems. The other
>> > is
>> > XP Professional x64 Edition, and is for AMD64 systems (including Intel
>> > EM64T). It is quite easy from the HP site to have downloaded the wrong
>> > driver (I just looked). The current version is: 60.071.661.41, and
>> > there
>> > are both PCL6 and PS versions there.
>> >
>> > --
>> > Charlie.
>> > http://msmvps.com/xperts64
>> > http://mvp.support.microsoft.com/profile/charlie.russel
>> >
>> >
>> > "stu_derek" <> wrote in message
>> > news:...
>> >> Hi,
>> >>
>> >> I have just taken delivery of 100+ workstations with Windows XP x64
>> >> installed. These workstations will connect to an HP Color LaserJet
>> >> 5550dn
>> >> printer via my 32 bit Windows Server 2003 Print server. I have a
>> >> native
>> >> 32
>> >> bit driver installed on this server but wish to add an additional 64
>> >> bit
>> >> driver for the new workstations to download via "Point and Print".
>> >>
>> >> I have downloaded the 64 bit PCL6 driver for this printer from HP.com
>> >> but
>> >> when I attempt to add this driver to the shared printer on the print
>> >> server,
>> >> I receive the following error:
>> >>
>> >> "The specified location does not contain the driver HP Color LaserJet
>> >> PCL
>> >> 6
>> >> for the requested architecture"
>> >>
>> >> I have also tried adding the driver in the 'Server Properties'
>> >> dialogue
>> >> box.
>> >> When I have selected the driver, the wizard prompts me to insert a
>> >> Windows
>> >> Server 2003 x64 CD and locate ntprint.inf within the amd64 folder.
>> >> When I
>> >> browse to this location and click OK, the dialogue box prompts again
>> >> for
>> >> the
>> >> same location. No error message is presented.
>> >>
>> >> Anybody seen this before? Any ideas for a solution?
>> >>
>> >
>>
>>
>>

 

I am experiencing this now. I have a brand new HP color printer that doesn't
install on my brand new XP Pro 64 bit HP workstation. I was duped into
buying 8 of these and I'm very upset.

HP has not really helped - just gave me one suggestion that I have not been
able to implement due to the bs of the procedure to make the new color cp6015
printer web enabled. I'm stuck right now.

Feel your pain,
K



"stu_derek" wrote:

> Thanks for the pointers Cahrlie, but...
>
> I verified that I had the correct driver version for our Intel Xeon
> workstations. Just to make sure, I tried both drivers, but the same issue
> persists.
>
> Regards,
>
> Stuart
>
> "Charlie Russel - MVP" wrote:
>
> > There are two very different 64-bit XP operating systems - one, the XP
> > 64-bit Edition is no longer sold and was for Itanium systems. The other is
> > XP Professional x64 Edition, and is for AMD64 systems (including Intel
> > EM64T). It is quite easy from the HP site to have downloaded the wrong
> > driver (I just looked). The current version is: 60.071.661.41, and there
> > are both PCL6 and PS versions there.
> >
> > --
> > Charlie.
> > http://msmvps.com/xperts64
> > http://mvp.support.microsoft.com/profile/charlie.russel
> >
> >
> > "stu_derek" <> wrote in message
> > news:...
> > > Hi,
> > >
> > > I have just taken delivery of 100+ workstations with Windows XP x64
> > > installed. These workstations will connect to an HP Color LaserJet 5550dn
> > > printer via my 32 bit Windows Server 2003 Print server. I have a native 32
> > > bit driver installed on this server but wish to add an additional 64 bit
> > > driver for the new workstations to download via "Point and Print".
> > >
> > > I have downloaded the 64 bit PCL6 driver for this printer from HP.com but
> > > when I attempt to add this driver to the shared printer on the print
> > > server,
> > > I receive the following error:
> > >
> > > "The specified location does not contain the driver HP Color LaserJet PCL
> > > 6
> > > for the requested architecture"
> > >
> > > I have also tried adding the driver in the 'Server Properties' dialogue
> > > box.
> > > When I have selected the driver, the wizard prompts me to insert a Windows
> > > Server 2003 x64 CD and locate ntprint.inf within the amd64 folder. When I
> > > browse to this location and click OK, the dialogue box prompts again for
> > > the
> > > same location. No error message is presented.
> > >
> > > Anybody seen this before? Any ideas for a solution?
> > >
> >
> >

 

Is there some reason why you don't just go to the HP web
site and download the needed drivers? They list drivers for
Windows XP x64.

What exactly is the problem you're having trying to install
the drivers?


64_bit_help wrote:
> I am experiencing this now. I have a brand new HP color printer that doesn't
> install on my brand new XP Pro 64 bit HP workstation. I was duped into
> buying 8 of these and I'm very upset.
>
> HP has not really helped - just gave me one suggestion that I have not been
> able to implement due to the bs of the procedure to make the new color cp6015
> printer web enabled. I'm stuck right now.
>
> Feel your pain,
> K
>
>
>
> "stu_derek" wrote:
>
>> Thanks for the pointers Cahrlie, but...
>>
>> I verified that I had the correct driver version for our Intel Xeon
>> workstations. Just to make sure, I tried both drivers, but the same issue
>> persists.
>>
>> Regards,
>>
>> Stuart
>>
>> "Charlie Russel - MVP" wrote:
>>
>>> There are two very different 64-bit XP operating systems - one, the XP
>>> 64-bit Edition is no longer sold and was for Itanium systems. The other is
>>> XP Professional x64 Edition, and is for AMD64 systems (including Intel
>>> EM64T). It is quite easy from the HP site to have downloaded the wrong
>>> driver (I just looked). The current version is: 60.071.661.41, and there
>>> are both PCL6 and PS versions there.
>>>
>>> --
>>> Charlie.
>>> http://msmvps.com/xperts64
>>> http://mvp.support.microsoft.com/profile/charlie.russel
>>>
>>>
>>> "stu_derek" <> wrote in message
>>> news:...
>>>> Hi,
>>>>
>>>> I have just taken delivery of 100+ workstations with Windows XP x64
>>>> installed. These workstations will connect to an HP Color LaserJet 5550dn
>>>> printer via my 32 bit Windows Server 2003 Print server. I have a native 32
>>>> bit driver installed on this server but wish to add an additional 64 bit
>>>> driver for the new workstations to download via "Point and Print".
>>>>
>>>> I have downloaded the 64 bit PCL6 driver for this printer from HP.com but
>>>> when I attempt to add this driver to the shared printer on the print
>>>> server,
>>>> I receive the following error:
>>>>
>>>> "The specified location does not contain the driver HP Color LaserJet PCL
>>>> 6
>>>> for the requested architecture"
>>>>
>>>> I have also tried adding the driver in the 'Server Properties' dialogue
>>>> box.
>>>> When I have selected the driver, the wizard prompts me to insert a Windows
>>>> Server 2003 x64 CD and locate ntprint.inf within the amd64 folder. When I
>>>> browse to this location and click OK, the dialogue box prompts again for
>>>> the
>>>> same location. No error message is presented.
>>>>
>>>> Anybody seen this before? Any ideas for a solution?
>>>>
>>>

 

Hi Bobby,

Please read the prceding thread for info on my situation and waht I tired to
resolve it.

In the end, we bought a 64bit server to act as a print server, installed the
printers natively under 64bit and then added 32 bit drivers for our 32 bit
clients to download via Point and Print.

"Bobby Johnson" wrote:

> Is there some reason why you don't just go to the HP web
> site and download the needed drivers? They list drivers for
> Windows XP x64.
>
> What exactly is the problem you're having trying to install
> the drivers?
>
>
> 64_bit_help wrote:
> > I am experiencing this now. I have a brand new HP color printer that doesn't
> > install on my brand new XP Pro 64 bit HP workstation. I was duped into
> > buying 8 of these and I'm very upset.
> >
> > HP has not really helped - just gave me one suggestion that I have not been
> > able to implement due to the bs of the procedure to make the new color cp6015
> > printer web enabled. I'm stuck right now.
> >
> > Feel your pain,
> > K
> >
> >
> >
> > "stu_derek" wrote:
> >
> >> Thanks for the pointers Cahrlie, but...
> >>
> >> I verified that I had the correct driver version for our Intel Xeon
> >> workstations. Just to make sure, I tried both drivers, but the same issue
> >> persists.
> >>
> >> Regards,
> >>
> >> Stuart
> >>
> >> "Charlie Russel - MVP" wrote:
> >>
> >>> There are two very different 64-bit XP operating systems - one, the XP
> >>> 64-bit Edition is no longer sold and was for Itanium systems. The other is
> >>> XP Professional x64 Edition, and is for AMD64 systems (including Intel
> >>> EM64T). It is quite easy from the HP site to have downloaded the wrong
> >>> driver (I just looked). The current version is: 60.071.661.41, and there
> >>> are both PCL6 and PS versions there.
> >>>
> >>> --
> >>> Charlie.
> >>> http://msmvps.com/xperts64
> >>> http://mvp.support.microsoft.com/profile/charlie.russel
> >>>
> >>>
> >>> "stu_derek" <> wrote in message
> >>> news:...
> >>>> Hi,
> >>>>
> >>>> I have just taken delivery of 100+ workstations with Windows XP x64
> >>>> installed. These workstations will connect to an HP Color LaserJet 5550dn
> >>>> printer via my 32 bit Windows Server 2003 Print server. I have a native 32
> >>>> bit driver installed on this server but wish to add an additional 64 bit
> >>>> driver for the new workstations to download via "Point and Print".
> >>>>
> >>>> I have downloaded the 64 bit PCL6 driver for this printer from HP.com but
> >>>> when I attempt to add this driver to the shared printer on the print
> >>>> server,
> >>>> I receive the following error:
> >>>>
> >>>> "The specified location does not contain the driver HP Color LaserJet PCL
> >>>> 6
> >>>> for the requested architecture"
> >>>>
> >>>> I have also tried adding the driver in the 'Server Properties' dialogue
> >>>> box.
> >>>> When I have selected the driver, the wizard prompts me to insert a Windows
> >>>> Server 2003 x64 CD and locate ntprint.inf within the amd64 folder. When I
> >>>> browse to this location and click OK, the dialogue box prompts again for
> >>>> the
> >>>> same location. No error message is presented.
> >>>>
> >>>> Anybody seen this before? Any ideas for a solution?
> >>>>
> >>>
>

 

Apologize for any confusion. My post was directed at
'64_bit_help' since the post was not too informative.


stu_derek wrote:
> Hi Bobby,
>
> Please read the prceding thread for info on my situation and waht I tired to
> resolve it.
>
> In the end, we bought a 64bit server to act as a print server, installed the
> printers natively under 64bit and then added 32 bit drivers for our 32 bit
> clients to download via Point and Print.
>
> "Bobby Johnson" wrote:
>
>> Is there some reason why you don't just go to the HP web
>> site and download the needed drivers? They list drivers for
>> Windows XP x64.
>>
>> What exactly is the problem you're having trying to install
>> the drivers?
>>
>>
>> 64_bit_help wrote:
>>> I am experiencing this now. I have a brand new HP color printer that doesn't
>>> install on my brand new XP Pro 64 bit HP workstation. I was duped into
>>> buying 8 of these and I'm very upset.
>>>
>>> HP has not really helped - just gave me one suggestion that I have not been
>>> able to implement due to the bs of the procedure to make the new color cp6015
>>> printer web enabled. I'm stuck right now.
>>>
>>> Feel your pain,
>>> K

 

If HP is using a different name for the x64 driver than the 32 bit version
of the print driver, the driver is not the same.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"64_bit_help" <> wrote in message
news:...
>I am experiencing this now. I have a brand new HP color printer that
>doesn't
> install on my brand new XP Pro 64 bit HP workstation. I was duped into
> buying 8 of these and I'm very upset.
>
> HP has not really helped - just gave me one suggestion that I have not
> been
> able to implement due to the bs of the procedure to make the new color
> cp6015
> printer web enabled. I'm stuck right now.
>
> Feel your pain,
> K
>
>
>
> "stu_derek" wrote:
>
>> Thanks for the pointers Cahrlie, but...
>>
>> I verified that I had the correct driver version for our Intel Xeon
>> workstations. Just to make sure, I tried both drivers, but the same issue
>> persists.
>>
>> Regards,
>>
>> Stuart
>>
>> "Charlie Russel - MVP" wrote:
>>
>> > There are two very different 64-bit XP operating systems - one, the XP
>> > 64-bit Edition is no longer sold and was for Itanium systems. The other
>> > is
>> > XP Professional x64 Edition, and is for AMD64 systems (including Intel
>> > EM64T). It is quite easy from the HP site to have downloaded the wrong
>> > driver (I just looked). The current version is: 60.071.661.41, and
>> > there
>> > are both PCL6 and PS versions there.
>> >
>> > --
>> > Charlie.
>> > http://msmvps.com/xperts64
>> > http://mvp.support.microsoft.com/profile/charlie.russel
>> >
>> >
>> > "stu_derek" <> wrote in message
>> > news:...
>> > > Hi,
>> > >
>> > > I have just taken delivery of 100+ workstations with Windows XP x64
>> > > installed. These workstations will connect to an HP Color LaserJet
>> > > 5550dn
>> > > printer via my 32 bit Windows Server 2003 Print server. I have a
>> > > native 32
>> > > bit driver installed on this server but wish to add an additional 64
>> > > bit
>> > > driver for the new workstations to download via "Point and Print".
>> > >
>> > > I have downloaded the 64 bit PCL6 driver for this printer from HP.com
>> > > but
>> > > when I attempt to add this driver to the shared printer on the print
>> > > server,
>> > > I receive the following error:
>> > >
>> > > "The specified location does not contain the driver HP Color LaserJet
>> > > PCL
>> > > 6
>> > > for the requested architecture"
>> > >
>> > > I have also tried adding the driver in the 'Server Properties'
>> > > dialogue
>> > > box.
>> > > When I have selected the driver, the wizard prompts me to insert a
>> > > Windows
>> > > Server 2003 x64 CD and locate ntprint.inf within the amd64 folder.
>> > > When I
>> > > browse to this location and click OK, the dialogue box prompts again
>> > > for
>> > > the
>> > > same location. No error message is presented.
>> > >
>> > > Anybody seen this before? Any ideas for a solution?
>> > >
>> >
>> >