2nd Request - where do I go for an answer?

Discussion in 'Computer Support' started by Ann Hart, Aug 31, 2003.

  1. Ann Hart

    Ann Hart Guest

    Please can somebody help me - I have created two new email accounts with a
    _2 and _3 suffix on from my original email account.

    Whilst I can get into them using self care neither blueyonder webmail nor
    outlook express recognises them and I get the error message

    There was a problem logging onto your mail server. Your Password was
    rejected. Account: 'pop3.blueyonder.co.uk (1)', Server:
    'pop3.blueyonder.co.uk', Protocol: POP3, Server Response: '-ERR Logon
    failure: unknown user name or bad password.', Port: 110, Secure(SSL): No,
    Server Error: 0x800CCC90, Error Number: 0x800CCC92

    Can anybody help me??? I am getting desperate!!!!!
    Ann Hart, Aug 31, 2003
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  2. http://help.blueyonder.co.uk/html/selfcare/email.shtml
    Steven Pilbeam, Aug 31, 2003
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  3. Ann Hart

    Jan Lanceley Guest

    I had the same problem last week, with the excact same error message, what i
    did in the end was contacted my ISP and they sorted it out with me, and now
    it works! if u havent done this already! I have the same ISP as u do, so
    maybe this is a common problem
    Jan Lanceley, Aug 31, 2003
  4. This is actually your *third* request...

    This is not your ISP. Please give people time to answer. Which... if you
    go back and look at the firt time you asked, you'll see that they did...

    Click on this link, jump to message number 18 (your post) and 19 (Mikes


    Hope that helps...
    Sentient Fluid, Aug 31, 2003
  5. The Google news groups carry 24hoursupport.helpdesk. Any posts you make to
    24hshd will show up there as well. I gave you the link to Google because I
    found your post there. If you take a look and follow the instructions from
    my first email, you'll find some links that Mike suggested you look at for
    your problem.

    As to implied criticism... there was none. An implication needs to be made
    knowingly and I didn't mean anything as criticism. What part did you take
    as criticism?


    Copied to 24hshd

    ----- Original Message -----
    From: "Ann Hart" <>
    To: "Sentient Fluid" <>
    Sent: Sunday, August 31, 2003 6:29 AM
    Subject: Re: 2nd Request - where do I go for an answer?
    Sentient Fluid, Aug 31, 2003
  6. Ann Hart

    why? Guest

    On Sun, 31 Aug 2003 12:00:23 +0100, Ann Hart wrote:

    To answer the question in the subject - your ISP.

    Try not using the account name, create an alias for each account and use

    As mentioned somewhere else , selfcare help -
    http://help.blueyonder.co.uk/html/selfcare/ and you seen to know where
    selfcare already is.

    If you are still having issues, post your message in the BY support
    group -

    For the specific reporting of diagnostic information on blueyonder mail
    services ONLY.

    why?, Aug 31, 2003
  7. Howdy!

    That's because BlueYonder HAS to create these accounts on THEIR

    What you did was to decide your own telephone number. Now,
    strangely enough, if the telephone company doesn't know about your phone
    number, you can't get any phone calls ... so THEY have to set up said number
    in THEIR system.

    So it is with email.

    Call BlueYonder or go to the account web page and set up these
    accounts there also.

    Ralph Wade Phillips, Aug 31, 2003
  8. Ann Hart

    slumpy Guest

    "So, Mr Slumpy you *really* are the perpetual comedian, aren't you ?" I
    threw back my head and roared with laughter as Ann Hart continued:
    Looks pretty bloody obvious to me.
    slumpy, Aug 31, 2003
  9. Ann Hart Spilled my beer when they jumped on the table and proclaimed
    Anne, contact Blue Yonder, because this is definitely their
    problem. This newsgroup isn't for any specific ISP, such as

    Thund3rstruck, Sep 1, 2003
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