1760-V plus VIC-2FXS problem, please help

Discussion in 'Cisco' started by Alex, Aug 2, 2004.

  1. Alex

    Alex Guest

    Hi
    I'm new in cisco stuff, I purchased new brand sealed router 1760-V and
    VIC-2FXS. The router not recognise this card. I don't know that's the
    problem.......
    I tried change slots, PVDM-256K-4 is inside, I changed software to 12.3, but
    nothing, it's UNKNOWN. I purchased both products on EBAY, from not-certified
    sellers. Please help me solve this problem.
    Here is boot log:
    -------------------------------------------------
    System Bootstrap, Version 12.2(7r)XM2, RELEASE SOFTWARE (fc1)
    TAC Support: http://www.cisco.com/tac
    Copyright (c) 2003 by cisco Systems, Inc.
    C1700 platform with 98304 Kbytes of main memory

    program load complete, entry point: 0x80008000, size: 0xa7e100
    Self decompressing the image :
    #################################################
    ############################################################################
    ####
    ############################################################## [OK]


    Smart Init is enabled
    smart init is sizing iomem
    ID MEMORY_REQ TYPE
    MainBoard 0X00027A80 1760
    0X000F3BB0 public buffer pools
    0X00211000 public particle pools
    0X0003B100 DSP Buffers
    0X0080 0X00000000 UNKNOWN Card in slot 0
    TOTAL: 0X00367730

    If any of the above Memory Requirements are
    "UNKNOWN", you may be using an unsupported
    configuration or there is a software problem and
    system operation may be compromised.



    Allocating additional 10350566 bytes to IO Memory.
    PMem allocated: 86743274 bytes; IOMem allocated: 13920022 bytes
    program load complete, entry point: 0x80008000, size: 0xa7e100
    Self decompressing the image :
    #################################################
    ############################################################################
    ####
    ############################################################## [OK]


    Smart Init is enabled
    smart init is sizing iomem
    ID MEMORY_REQ TYPE
    MainBoard 0X00027A80 1760
    0X000F3BB0 public buffer pools
    0X00211000 public particle pools
    0X0003B100 DSP Buffers
    0X0080 0X00000000 UNKNOWN Card in slot 0
    TOTAL: 0X00367730

    If any of the above Memory Requirements are
    "UNKNOWN", you may be using an unsupported
    configuration or there is a software problem and
    system operation may be compromised.
     
    Alex, Aug 2, 2004
    #1
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  2. Okay, so it must see a PVDM is you have PMem allocated.

    Do you have a VIC-2FXS or a VIC2-2FXS (ie. new generation of them)?
    The docs for the VIC2-2FXS say that you need version 12.2(15)XL,
    12.3(4)T, 12.3(4)XG or 12.3(5) in order to run the VIC2-2FXS in the 1760.
    The VIC-2FXS should work in any version of code that the 1760 can run.

    Otherwise, there's a tech note labeled "Troubleshooting Unrecognized
    Voice Interface Cards on Cisco 1750, 1751, and 1760 Routers" (ID: 5711)
    that you can search for off cisco.com and it might be able to help.
     
    Doug McIntyre, Aug 3, 2004
    #2
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  3. Alex

    Al Smith Guest

    Alex, i use (35) of the same model and have had same issue, with the
    VIC-2FXS card I had to have version:
    C1700 Software (C1700-SV3Y-M), Version 12.2(4)YB

    in order for my 1760 to see the cards, once i got the proper image,
    comes right up...

    AL
     
    Al Smith, Aug 3, 2004
    #3
  4. Alex

    Al Smith Guest

    Alex, i use (35) of the same model and have had same issue, with the
    VIC-2FXS card I had to have version:
    C1700 Software (C1700-SV3Y-M), Version 12.2(4)YB

    in order for my 1760 to see the cards, once i got the proper image,
    comes right up...

    AL
     
    Al Smith, Aug 3, 2004
    #4
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