xtra wireless

Discussion in 'NZ Computing' started by cowboyz, Feb 11, 2004.

  1. cowboyz

    cowboyz Guest

    I put my phone number into telecoms "can you get jetstream" webpage and it
    came back saying that I might be able to get it and to ring a number.
    Rung the number to find out I can't get it but the salesman suggested I
    might like xtra wireless and gave me the phone number.

    I rung xtra wireless and it went like this.

    XW: Good morning.. how can we help you.

    ME: Hi, I was just wondering about xtra wireless, Does it use the phone
    line for uploading?

    XW Don't know

    ME What? How can you not know?

    XW We just organise connections here. Do you want to connect up xtra
    wireless?

    ME: Not right now. I want to know if it uses the phone line.

    XW: That is a technical question. I'll just transfer you to the technical
    people who can answer that for you.

    ME: Oh my fucking god.

    Waiting on hold for about 20 seconds (enough to swear obscene things about
    useless phone operaters to others in the house)

    XW Hello, Can we help you.

    ME: Does xtra wireless use the phone line?

    XW somewhat.

    ME: Somewhat? What does somewhat mean? It either does or it doesn't?

    XW Well I am not sure what you are asking.

    ME: When connected to the internet using xtra wireless, is the phone line
    tied up?

    XW Hmmmm I am not sure. I could transfer you......

    ME Don't fucking bother. I'll stick with Ihug Ultra.

    Click.



    Now I still don't know if xtra wireless uses a phone line for the uplink or
    not. I really don't give a damn now but just posting to show incompetence
    is running rampant at xtra.
    cowboyz, Feb 11, 2004
    #1
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  2. cowboyz

    XPD Guest

    "cowboyz" <> wrote in message
    news:c0dt7v$hoj$...
    > I put my phone number into telecoms "can you get jetstream" webpage and it
    > came back saying that I might be able to get it and to ring a number.
    > Rung the number to find out I can't get it but the salesman suggested I
    > might like xtra wireless and gave me the phone number.


    ======== 8< Snip>8=================


    And my gf wonders why I refuse to get a job at Xtra.......
    XPD, Feb 11, 2004
    #2
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  3. cowboyz

    colinco Guest

    In article <>,
    says...
    > And my gf wonders why I refuse to get a job at Xtra.......
    >

    It would be OK - doesn't Xtra farm out the job of answering phones to
    Dontgivashet Ltd
    colinco, Feb 11, 2004
    #3
  4. cowboyz

    XPD Guest

    "colinco" <> wrote in message
    news:...
    > In article <>,
    > says...
    > > And my gf wonders why I refuse to get a job at Xtra.......
    > >

    > It would be OK - doesn't Xtra farm out the job of answering phones to
    > Dontgivashet Ltd


    Yeah to Teletech I think......
    XPD, Feb 11, 2004
    #4
  5. cowboyz

    E. Scrooge Guest

    "cowboyz" <> wrote in message
    news:c0dt7v$hoj$...
    > I put my phone number into telecoms "can you get jetstream" webpage and it
    > came back saying that I might be able to get it and to ring a number.
    > Rung the number to find out I can't get it but the salesman suggested I
    > might like xtra wireless and gave me the phone number.
    >
    > I rung xtra wireless and it went like this.
    >
    > XW: Good morning.. how can we help you.
    >
    > ME: Hi, I was just wondering about xtra wireless, Does it use the phone
    > line for uploading?
    >
    > XW Don't know
    >
    > ME What? How can you not know?
    >
    > XW We just organise connections here. Do you want to connect up xtra
    > wireless?
    >
    > ME: Not right now. I want to know if it uses the phone line.
    >
    > XW: That is a technical question. I'll just transfer you to the

    technical
    > people who can answer that for you.
    >
    > ME: Oh my fucking god.
    >
    > Waiting on hold for about 20 seconds (enough to swear obscene things about
    > useless phone operaters to others in the house)
    >
    > XW Hello, Can we help you.
    >
    > ME: Does xtra wireless use the phone line?
    >
    > XW somewhat.
    >
    > ME: Somewhat? What does somewhat mean? It either does or it doesn't?
    >
    > XW Well I am not sure what you are asking.
    >
    > ME: When connected to the internet using xtra wireless, is the phone line
    > tied up?
    >
    > XW Hmmmm I am not sure. I could transfer you......
    >
    > ME Don't fucking bother. I'll stick with Ihug Ultra.
    >
    > Click.
    >
    >
    >
    > Now I still don't know if xtra wireless uses a phone line for the uplink

    or
    > not. I really don't give a damn now but just posting to show incompetence
    > is running rampant at xtra.


    That's funny, because Xtra's website explains exactly how it works and it's
    costs (LOL).
    It doesn't use phone lines at all, it uses towers up and down. It's real
    cheap to get:
    Special gear from Telecon (2 way antenna etc) $1,000
    Installation just under $500
    Plans start at $100 for ONE GB. 2 GB is about $20 more.

    Ring up the idiots at Xtra and tell them to look at their own website about
    it. The response you got is pretty unbelievable.
    "xtra wireless" in google will take you straight to the right pages about
    it.

    E. Scrooge
    E. Scrooge, Feb 11, 2004
    #5
  6. cowboyz wrote:
    > Now I still don't know if xtra wireless uses a phone line for the uplink or
    > not. I really don't give a damn now but just posting to show incompetence
    > is running rampant at xtra.


    not from what they emailed me(took three weeks for the info)
    it uses radio link something, but you must have a phone line to get
    it... I would assume that this is the same as the you must have a phone
    line for DSL even though the vouce portion isnt needed.

    --
    Dave Hall
    http://Dave.net.nz
    We have Hangman, Pacman, and Space Invaders
    T.N.O. - Dave.net.nz, Feb 11, 2004
    #6
  7. XPD wrote:
    >>I put my phone number into telecoms "can you get jetstream" webpage and it
    >>came back saying that I might be able to get it and to ring a number.
    >>Rung the number to find out I can't get it but the salesman suggested I
    >>might like xtra wireless and gave me the phone number.


    > And my gf wonders why I refuse to get a job at Xtra.......


    Good on you... although they give good training, you'd probably top it
    because most they hire seems to be non-technical people.

    --
    Dave Hall
    http://Dave.net.nz
    We have Hangman, Pacman, and Space Invaders
    T.N.O. - Dave.net.nz, Feb 11, 2004
    #7
  8. colinco wrote:
    >>And my gf wonders why I refuse to get a job at Xtra.......


    > It would be OK - doesn't Xtra farm out the job of answering phones to
    > Dontgivashet Ltd


    no no, it's teletech ltd... oh wait, you simply mis-spelled it :)

    --
    Dave Hall
    http://Dave.net.nz
    We have Hangman, Pacman, and Space Invaders
    T.N.O. - Dave.net.nz, Feb 11, 2004
    #8
  9. E. Scrooge wrote:
    > That's funny, because Xtra's website explains exactly how it works and it's
    > costs (LOL).
    > Ring up the idiots at Xtra and tell them to look at their own website about
    > it. The response you got is pretty unbelievable.
    > "xtra wireless" in google will take you straight to the right pages about
    > it.


    They must have updated it since I asked them(~ 2 months ago I think)

    --
    Dave Hall
    http://Dave.net.nz
    We have Hangman, Pacman, and Space Invaders
    T.N.O. - Dave.net.nz, Feb 11, 2004
    #9
  10. cowboyz

    E. Scrooge Guest

    "T.N.O. - Dave.net.nz" <> wrote in message
    news:c0e1s7$15u9va$-berlin.de...
    > XPD wrote:
    > >>I put my phone number into telecoms "can you get jetstream" webpage and

    it
    > >>came back saying that I might be able to get it and to ring a number.
    > >>Rung the number to find out I can't get it but the salesman suggested I
    > >>might like xtra wireless and gave me the phone number.

    >
    > > And my gf wonders why I refuse to get a job at Xtra.......

    >
    > Good on you... although they give good training, you'd probably top it
    > because most they hire seems to be non-technical people.
    >
    > --
    > Dave Hall


    In other words - completely clueless.
    Be better to ask to speak to their technical advisor - Mr Simpson, or if you
    know him well enough just ask for Homer.

    E. Scrooge
    E. Scrooge, Feb 11, 2004
    #10
  11. cowboyz

    cowboyz Guest

    "E. Scrooge" < (remove eye)> wrote in message
    news:c0e1n3$no0$...
    >


    > > not. I really don't give a damn now but just posting to show

    incompetence
    > > is running rampant at xtra.

    >
    > That's funny, because Xtra's website explains exactly how it works and

    it's
    > costs (LOL).
    > It doesn't use phone lines at all, it uses towers up and down. It's real
    > cheap to get:
    > Special gear from Telecon (2 way antenna etc) $1,000
    > Installation just under $500
    > Plans start at $100 for ONE GB. 2 GB is about $20 more.
    >
    > Ring up the idiots at Xtra and tell them to look at their own website

    about
    > it. The response you got is pretty unbelievable.
    > "xtra wireless" in google will take you straight to the right pages about
    > it.
    >
    > E. Scrooge
    >
    >


    Well it started out on jetstreams "can I get it" site. Considering I have
    to disconnect to use the phone and I had to make the phone call to see what
    jetstream was about and then I had been given a number to call. So I could
    either call the number given or reconnect to the internet to see what I
    could find. I assumed that the easier option would simply to call the guys
    selling it. I would have thought they would know *something* about it. If
    they don't know what they are selling I'm not wasting my time searching
    round the net for info.

    If your info is correct that would make it twice what I pay now for internet
    service. Not really an inspiration to rush out and get it.
    cowboyz, Feb 11, 2004
    #11
  12. On Thu, 12 Feb 2004 07:45:20 +1300, cowboyz wrote:

    > I rung xtra wireless and it went like this.


    And people wonder why companies end up outsourcing to India.

    At least the phone droids in banaglore have half a clue.
    Uncle StoatWarbler, Feb 12, 2004
    #12
  13. cowboyz

    Gordon Guest

    On Thu, 12 Feb 2004 09:02:25 +1300, E. Scrooge wrote:

    > Ring up the idiots at Xtra and tell them to look at their own website about
    > it. The response you got is pretty unbelievable.


    NO. Oh NO. The point is my dear Scrooge is that it is believable, all too
    believable.

    --
    Fairy stories exist so children get used to real life
    Gordon, Feb 12, 2004
    #13
  14. cowboyz

    Peter KERR Guest

    "T.N.O. - Dave.net.nz" <> claimed:
    >
    > not from what they emailed me(took three weeks for the info)
    > it uses radio link something, but you must have a phone line to get
    > it... I would assume that this is the same as the you must have a phone
    > line for DSL even though the vouce portion isnt needed.
    >


    Hmmm, that would tally with what I read in the Harold coupla days ago:
    more services, cheaper prices, but only if you keep your voice traffic
    with them, on their copper.

    The prices Scrooge quoted would be for a non-phone customer?

    their website is as bad as mine ;-) there's no link to that wireless
    page anywhere I can see on

    http://www.xtra.co.nz/products

    Google for xtra wireless and the first link is shown as

    http://www.xtra.co.nz/wireless

    but actually takes you to

    http://jetstream.xtra.co.nz/chm/0,,203313-202321,00.html

    Is xtra wireless available at your place? click the link - and -

    a box to enter my phone nr to see if I can get Jetstream
    (put the office nr in, it said I could expect 6Mb/s, up to 8Mb/s
    jeez that's faster than the fibre pipe we hire from Clear...)

    Woosh is ~ half the price for same speed, uncapped "subject to regular
    use"
    Peter KERR, Feb 12, 2004
    #14
  15. cowboyz

    EMB Guest

    "Peter KERR" <> wrote in message
    news:...

    > Woosh is ~ half the price for same speed, uncapped "subject to regular
    > use"


    And with the optional antenna Woosh works well beyond the boundaries stated
    on the website.

    EMB
    EMB, Feb 12, 2004
    #15
  16. cowboyz

    A Guest

    On Thu, 12 Feb 2004 09:03:44 +1300, "T.N.O. - Dave.net.nz"
    <> wrote:

    >XPD wrote:
    >>>I put my phone number into telecoms "can you get jetstream" webpage and it
    >>>came back saying that I might be able to get it and to ring a number.
    >>>Rung the number to find out I can't get it but the salesman suggested I
    >>>might like xtra wireless and gave me the phone number.

    >
    >> And my gf wonders why I refuse to get a job at Xtra.......

    >
    >Good on you... although they give good training, you'd probably top it
    >because most they hire seems to be non-technical people.


    The other problem is that if you do get an answer you don't know if
    its a real answer or not as you don't trust that the person knows what
    they're talking about.
    A, Feb 12, 2004
    #16
  17. On Thu, 12 Feb 2004 08:21:56 +0000, A wrote:

    > The other problem is that if you do get an answer you don't know if
    > its a real answer or not as you don't trust that the person knows what
    > they're talking about.


    Hiring policy deliberately selects against those who know what they're
    talking about. Call centre staff must follow scripts and not deviate from
    them.

    Which is why call centres are usually so useless and result in customers
    going elswhere (if they can)
    Uncle StoatWarbler, Feb 12, 2004
    #17
  18. cowboyz

    JJD Guest

    On Thu, 12 Feb 2004 08:21:56 GMT, (A) wrote:

    >On Thu, 12 Feb 2004 09:03:44 +1300, "T.N.O. - Dave.net.nz"
    ><> wrote:
    >
    >>XPD wrote:
    >>>>I put my phone number into telecoms "can you get jetstream" webpage and it
    >>>>came back saying that I might be able to get it and to ring a number.
    >>>>Rung the number to find out I can't get it but the salesman suggested I
    >>>>might like xtra wireless and gave me the phone number.

    >>
    >>> And my gf wonders why I refuse to get a job at Xtra.......

    >>
    >>Good on you... although they give good training, you'd probably top it
    >>because most they hire seems to be non-technical people.

    >
    >The other problem is that if you do get an answer you don't know if
    >its a real answer or not as you don't trust that the person knows what
    >they're talking about.


    A little away from the topic, but yesterday I was buying a
    multi-purpose fax from a large office supplies outlet. I was asking
    if it also worked as a standard PC printer and if so, how, as I could
    only see phone line connections on it (It turned out that there was a
    USB port, but it had tape over it).

    The assistant commendably told me she would call over their computer
    expert who arrived, scratched her head and then said it would be via
    ethernet and that I would connect to it via my modem. I questioned
    this and said I didn't have a modem anyway, as I use wireless
    internet, but she assured me I would have a modem built into my hard
    drive. I questioned this as well, but she repeated it and was sure it
    was correct, so I left the matter alone. I found the tape over the
    USB port myself and bought the unit.

    The thing is though, there is some fearsomely inaccurate advice out
    there and your unfortunate first time buyer is in a pretty unenviable
    position when trying to sort their purchase, or subscribe to a
    service. At the same time I think your average shop assistant must
    have a very hard time keeping up with a bewildering array of quite
    complex, technical equipment these days, but then, that is their job.

    JJD
    JJD, Feb 12, 2004
    #18
  19. cowboyz

    EMB Guest

    "JJD" <> wrote in message
    news:...

    At the same time I think your average shop assistant must
    > have a very hard time keeping up with a bewildering array of quite
    > complex, technical equipment these days, but then, that is their job.
    >


    The average shop assistant should be selling groceries at the corner dairy.
    Selling specialised items (be they car parts, computer equipment, knitting
    supplies, or whatever) requires specialised knowledge, and by implication
    specialisaed sales staff. The sooner vendors realise this and provide pay
    and training that reflects this the better.

    EMB
    EMB, Feb 12, 2004
    #19
  20. cowboyz

    cowboyz Guest

    "JJD" <> wrote in message
    news:...
    > On Thu, 12 Feb 2004 08:21:56 GMT, (A) wrote:


    >
    > The thing is though, there is some fearsomely inaccurate advice out
    > there and your unfortunate first time buyer is in a pretty unenviable
    > position when trying to sort their purchase, or subscribe to a
    > service. At the same time I think your average shop assistant must
    > have a very hard time keeping up with a bewildering array of quite
    > complex, technical equipment these days, but then, that is their job.
    >
    > JJD


    Exactly. It is their job to know. And it is the empolyers/companies
    responsibility to train them in what they need to know. What if I hired a
    guy and he put the cups on the cows ears? Who would I have to blame?

    Another example yesterday ( I am going to avoid going to town soon) when I
    called into a computer shop (not a department store) and asked if they had a
    price on a FX5900.

    "Sound card is it?" was the reply.

    I said "err. no. " And walked out.


    Now maybe I didn't explain myself properly but I am not dealing with any
    company who can't recognise one of the worlds biggest card manufacturers by
    model number. It's not even like it is an exotic piece of hardware.

    Faith in customer service dropped another notch (there aren't many notches
    left)
    cowboyz, Feb 12, 2004
    #20
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