xtra mail server

Discussion in 'NZ Computing' started by peterwn, Mar 27, 2008.

  1. peterwn

    peterwn Guest

    Anyone having problems with xtra mail server?

    pop3 connects (at least as far as validating user and password) but
    does not download any mail, although the mail is visible on webmail.

    smtp sends out mail OK.
    peterwn, Mar 27, 2008
    #1
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  2. peterwn

    Tony Guest

    peterwn wrote:
    > Anyone having problems with xtra mail server?
    >
    > pop3 connects (at least as far as validating user and password) but
    > does not download any mail, although the mail is visible on webmail.
    >
    > smtp sends out mail OK.
    >
    >


    Xtra doesn't have a mail server any more.
    Tony, Mar 27, 2008
    #2
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  3. peterwn

    Ralph Fox Guest

    On Wed, 26 Mar 2008 20:13:04 -0700 (PDT), in message <>,
    peterwn wrote:

    > Anyone having problems with xtra mail server?
    >
    > pop3 connects (at least as far as validating user and password) but
    > does not download any mail, although the mail is visible on webmail.


    I have had no problems using pop3 to download email from xtra's mail server,
    including just a few minutes ago.


    > smtp sends out mail OK.
    >



    --
    Cheers,
    Ralph
    Ralph Fox, Mar 27, 2008
    #3
  4. peterwn

    Dave Taylor Guest

    peterwn <> wrote in news:5b429ab2-9772-4b26-80ab-
    :

    > Anyone having problems with xtra mail server?
    >
    > pop3 connects (at least as far as validating user and password) but
    > does not download any mail, although the mail is visible on webmail.
    >
    > smtp sends out mail OK.


    Call your ISP.


    --
    Ciao, Dave
    Dave Taylor, Mar 27, 2008
    #4
  5. peterwn

    peterwn Guest

    On Mar 27, 10:26 pm, Dave Taylor <>
    wrote:
    > peterwn <> wrote in news:5b429ab2-9772-4b26-80ab-


    >
    > Call your ISP.
    >


    Yes, but I only start tangling with call centres as a very last
    resort, and I have the security of knowing that others are having
    problems too.
    peterwn, Mar 27, 2008
    #5
  6. peterwn

    EMB Guest

    peterwn wrote:
    > On Mar 27, 10:26 pm, Dave Taylor <>
    > wrote:
    >> peterwn <> wrote in news:5b429ab2-9772-4b26-80ab-

    >
    >> Call your ISP.
    >>

    >
    > Yes, but I only start tangling with call centres as a very last
    > resort, and I have the security of knowing that others are having
    > problems too.


    I'm guessing Xtra won't let you do a pop3 from an IP addy outside their
    network.
    EMB, Mar 27, 2008
    #6
  7. peterwn

    Ralph Fox Guest

    On Thu, 27 Mar 2008 23:15:01 +1300, in message <47eb81c2$>,
    EMB wrote:

    > I'm guessing Xtra won't let you do a pop3 from an IP addy outside their
    > network.


    I can do so. That works again since bubble. The one and only good thing from bubble.
    Ralph Fox, Mar 27, 2008
    #7
  8. peterwn

    peterwn Guest

    On Mar 28, 6:38 am, Ralph Fox <> wrote:
    > On Thu, 27 Mar 2008 23:15:01 +1300, in message <>,
    >
    > EMB wrote:
    > > I'm guessing Xtra won't let you do a pop3 from an IP addy outside their
    > > network.

    >
    > I can do so. That works again since bubble. The one and only good thing from bubble.


    The pop3 server resolves the user and password OK, but does not
    download the 10 or so E-mails that are visible with webmail. Using a
    'wrong' user gives an error message. Problem occurs both on a Xtra
    connection (using Pegasus E-mail) and a TelstraClear cable connection
    using Thunderbird.
    peterwn, Mar 27, 2008
    #8
  9. peterwn

    EMB Guest

    peterwn wrote:
    > The pop3 server resolves the user and password OK, but does not
    > download the 10 or so E-mails that are visible with webmail. Using a
    > 'wrong' user gives an error message. Problem occurs both on a Xtra
    > connection (using Pegasus E-mail) and a TelstraClear cable connection
    > using Thunderbird.


    I've seen something like this with Maxnet's mail server a few years ago
    - a message (IIRC the eldest) in the mailbox was corrupted and stopped
    the pop download working. Deleting that message via webmail made
    everything behave normally again.
    EMB, Mar 27, 2008
    #9
  10. peterwn

    Matty F Guest

    On Mar 27, 3:13 pm, peterwn <> wrote:
    > Anyone having problems with xtra mail server?
    >
    > pop3 connects (at least as far as validating user and password) but
    > does not download any mail, although the mail is visible on webmail.
    >
    > smtp sends out mail OK.


    pop3.xtra.co.nz worked OK for me 5 minutes ago and all of today.
    Matty F, Mar 28, 2008
    #10
  11. peterwn

    PeeCee Guest

    "peterwn" <> wrote in message
    news:...
    > Anyone having problems with xtra mail server?
    >
    > pop3 connects (at least as far as validating user and password) but
    > does not download any mail, although the mail is visible on webmail.
    >
    > smtp sends out mail OK.
    >
    >




    Peter

    Check you Anti Virus email scanner.
    I've seen these causing your symptoms.

    Enable logging (OE, Tools, Options, Maintenance tab, tick the Mail box at
    the bottom)
    While you're there click the 'Store Folder' button to find out where the
    logs will be saved (pop3.log & smtp.log)
    And open it to see where the process is stopping.

    Best
    Paul.
    PeeCee, Mar 29, 2008
    #11
  12. peterwn

    peterwn Guest

    On Mar 27, 4:13 pm, peterwn <> wrote:
    > Anyone having problems with xtra mail server?
    >
    > pop3 connects (at least as far as validating user and password) but
    > does not download any mail, although the mail is visible on webmail.
    >
    > smtp sends out mail OK.


    I have now found wht the problem is. It seems that for late last week
    or so, all xtra mail was being treated as spam and dumped into a
    folder called 'bulk' which is visible through Yahoo Xtra webmail. I
    saw the folder called 'bulk' and the mail therein, but the penny did
    not click what was happening until this morning when I noted there was
    a test E-mail I had just sent in the 'inbox'. I moved all mail from
    'bulk' to 'inbox' and the pop3 server then downloaded it
    successfully. I deselected the spam option for now since I would
    rather have too much Email than too little.

    I would like to wring Telecom's neck over this. It has wasted a few
    hours of my time as well as inconveniencing the people who use the two
    computers I look after for them.

    If you are a Xtra user I suggest you check the 'bulk' folder on
    webmail in case there are any emails sitting in limbo there.
    peterwn, Mar 30, 2008
    #12
  13. peterwn

    Matty F Guest

    On Mar 30, 12:18 pm, peterwn <> wrote:

    > If you are a Xtra user I suggest you check the 'bulk' folder on
    > webmail in case there are any emails sitting in limbo there.


    Well of course. Have you not been doing that ever since Xtra started
    using Yahoo? By marking emails that are in the wrong place, the spam
    checker learns to do it right. In the last 6 months I've had 3 legit
    messages treated as spam, and about 20 spam messages that got through
    their check. Now about one spam message per week is not trapped.
    Matty F, Mar 30, 2008
    #13
  14. peterwn

    peterwn Guest

    On Mar 30, 2:53 pm, Matty F <> wrote:
    > On Mar 30, 12:18 pm, peterwn <> wrote:
    >
    > > If you are a Xtra user I suggest you check the 'bulk' folder on
    > > webmail in case there are any emails sitting in limbo there.

    >
    > Well of course. Have you not been doing that ever since Xtra started
    > using Yahoo? By marking emails that are in the wrong place, the spam
    > checker learns to do it right. In the last 6 months I've had 3 legit
    > messages treated as spam, and about 20 spam messages that got through
    > their check. Now about one spam message per week is not trapped.


    No. I just want a E-mail service that works for the users whose
    computers look after.

    I do not expect to have to keep managing the thing via a webmail
    interface - I do not have to for my own E-mail provider - Paradise.

    In any case Yahoo Bubble rejected my logins out of hand (when I
    started to try and access Bubble from my own computer) because it did
    not like either browser I is on my Linux machine - despite one being a
    irefox clone, and the other based on a 'bog standard' Mozilla Geco
    engine. There has at least been an improvement here.

    It was only through nz.comp that I discovered the need to 'register'
    non-Xtra 'sender' names, otherwise my users would have suddenly found
    they could not send E-mails. I now see that you can register 10 only
    such names for one instance of Xtra SMTP transport (unless you rent
    extra Xtra mailboxes), though fortunately this is unlikely to be a
    problem on our intance.
    peterwn, Mar 30, 2008
    #14
  15. peterwn

    peterwn Guest

    On Mar 30, 8:50 pm, Dave Doe <> wrote:
    > In article <7c40dcc8-da9a-4c55-a365-23eb62f06217


    >
    > Any reason to stay with Xtra? Be the end of your problems in general,
    > forever.
    >


    Unfortunately no. Telstraclear cable would be ideal but too costly.

    I went through cost studies etc a year ago on this - if you went to
    another ISP you had to give them your toll call business to get a
    reasonable rate, and Telecom then hikes the prices on your 'spot'
    services like call minder in retaliation.

    When the Telecom 'split' settles down I will have another look.
    Especially as we 'forward' email addresses via our web server provider
    to Xtra mailboxes, so we can change provider without changing
    published email addresses.
    peterwn, Mar 30, 2008
    #15
  16. peterwn

    Dave Doe Guest

    In article <7c40dcc8-da9a-4c55-a365-23eb62f06217
    @d21g2000prf.googlegroups.com>, says...
    > On Mar 27, 4:13 pm, peterwn <> wrote:
    > > Anyone having problems with xtra mail server?
    > >
    > > pop3 connects (at least as far as validating user and password) but
    > > does not download any mail, although the mail is visible on webmail.
    > >
    > > smtp sends out mail OK.

    >
    > I have now found wht the problem is. It seems that for late last week
    > or so, all xtra mail was being treated as spam and dumped into a
    > folder called 'bulk' which is visible through Yahoo Xtra webmail. I
    > saw the folder called 'bulk' and the mail therein, but the penny did
    > not click what was happening until this morning when I noted there was
    > a test E-mail I had just sent in the 'inbox'. I moved all mail from
    > 'bulk' to 'inbox' and the pop3 server then downloaded it
    > successfully. I deselected the spam option for now since I would
    > rather have too much Email than too little.
    >
    > I would like to wring Telecom's neck over this. It has wasted a few
    > hours of my time as well as inconveniencing the people who use the two
    > computers I look after for them.
    >
    > If you are a Xtra user I suggest you check the 'bulk' folder on
    > webmail in case there are any emails sitting in limbo there.


    Any reason to stay with Xtra? Be the end of your problems in general,
    forever.

    --
    Duncan
    Dave Doe, Mar 30, 2008
    #16
  17. peterwn

    EMB Guest

    peterwn wrote:
    > I went through cost studies etc a year ago on this - if you went to
    > another ISP you had to give them your toll call business to get a
    > reasonable rate, and Telecom then hikes the prices on your 'spot'
    > services like call minder in retaliation.


    Xnet don't rook you extra for not giving them your tolls. They are
    cheaper than Xtra and their service leaves Xtra looking very sick indeed.

    http://www.xnet.co.nz/hsi/

    If you do sign anyone up to xnet do an existing xnet user the favour of
    getting them the credit for referring a new client too.
    EMB, Mar 30, 2008
    #17
  18. peterwn

    PeeCee Guest

    "peterwn" <> wrote in message
    news:...
    > On Mar 27, 4:13 pm, peterwn <> wrote:
    >> Anyone having problems with xtra mail server?
    >>
    >> pop3 connects (at least as far as validating user and password) but
    >> does not download any mail, although the mail is visible on webmail.
    >>
    >> smtp sends out mail OK.

    >
    > I have now found wht the problem is. It seems that for late last week
    > or so, all xtra mail was being treated as spam and dumped into a
    > folder called 'bulk' which is visible through Yahoo Xtra webmail. I
    > saw the folder called 'bulk' and the mail therein, but the penny did
    > not click what was happening until this morning when I noted there was
    > a test E-mail I had just sent in the 'inbox'. I moved all mail from
    > 'bulk' to 'inbox' and the pop3 server then downloaded it
    > successfully. I deselected the spam option for now since I would
    > rather have too much Email than too little.
    >
    > I would like to wring Telecom's neck over this. It has wasted a few
    > hours of my time as well as inconveniencing the people who use the two
    > computers I look after for them.
    >
    > If you are a Xtra user I suggest you check the 'bulk' folder on
    > webmail in case there are any emails sitting in limbo there.
    >
    >




    Peter

    "I would like to wring Telecom's neck over this"

    With respect I think you'll find the majority of Xtra's email users are
    quite happy with Xtra's (Yahoo's) actions to automatically cull spam to a
    'bulk' folder.
    Xtra did send out an email to all their clients advising they were making
    these changes and showed how to opt out, I guess you or your clients ignored
    that email.
    Sure you'd like to wring their neck, but isn't it really that your
    diagnostic skills let you down!

    I just had a quick peek at my 'bulk/spam' folder, the number in there
    indicate an average 100 spam emails a day hitting my email account.
    Now I don't know about you but I'm beggared if I'm going to stuff around
    hand managing 100 Viagra/slimming/loans/replica watches/make your fortune
    emails 'every' day.
    I've got far better things to do.

    Best
    Paul.
    PeeCee, Mar 30, 2008
    #18
  19. peterwn

    peterwn Guest

    On Mar 30, 9:26 pm, "PeeCee" <> wrote:

    >
    > "I would like to wring Telecom's neck over this"
    >
    > With respect I think you'll find the majority of Xtra's email users are
    > quite happy with Xtra's (Yahoo's) actions to automatically cull spam to a
    > 'bulk' folder.


    I am just wondering how many other people are scratching their heads
    over this one.

    > Xtra did send out an email to all their clients advising they were making
    > these changes and showed how to opt out, I guess you or your clients ignored
    > that email.


    It should have been an opt-in, NOT an opt-out, so that customers who
    overlook such things for one reason or another do not find that their
    service is unexpectedly broken.

    > Sure you'd like to wring their neck, but isn't it really that your
    > diagnostic skills let you down!II


    OK, be that is it may. Why the hell did they call the folder 'bulk'
    and not 'spamtrap' or something like that - that would have alerted me
    to the problem. A name like 'bulk' means nothing, I just assumed it
    was a file of emails that was ready for downloading via pop3. It
    seems Xtra had a bug in their system at the time which resulted in ALL
    emails being thrown into 'bulk' for a period late last week until some
    time yesterday or today when they started going into the 'inbox'
    again. It was this that queered up my attempts to diagnose the
    problem - I thought the issue was a pop3 server that had stopped
    working. If the new spam filter was working reasonably well, then
    surely some genuine email would have kept flowing through, and I
    would not have been chasing an apparent pop3 problem.

    Regardless of whether Xtra sent an email or not, there was nothing on
    the Xtra web site about this which would have helped a diagnosis, the
    only item which appeared relevant was the checking of 'from'
    addresses. The call centre was of no use when I contacted them to try
    and sort the problem.

    >
    > I just had a quick peek at my 'bulk/spam' folder, the number in there
    > indicate an average 100 spam emails a day hitting my email account.
    > Now I don't know about you but I'm beggared if I'm going to stuff around
    > hand managing 100 Viagra/slimming/loans/replica watches/make your fortune
    > emails 'every' day.
    > I've got far better things to do.
    >


    Well, you won't have much to do when all your genuine ones end up in
    'bulk' as well.
    peterwn, Mar 30, 2008
    #19
  20. peterwn

    Richard Guest

    PeeCee wrote:
    > "peterwn" <> wrote in message
    > news:...
    >> On Mar 27, 4:13 pm, peterwn <> wrote:
    >>> Anyone having problems with xtra mail server?
    >>>
    >>> pop3 connects (at least as far as validating user and password) but
    >>> does not download any mail, although the mail is visible on webmail.
    >>>
    >>> smtp sends out mail OK.

    >>
    >> I have now found wht the problem is. It seems that for late last week
    >> or so, all xtra mail was being treated as spam and dumped into a
    >> folder called 'bulk' which is visible through Yahoo Xtra webmail. I
    >> saw the folder called 'bulk' and the mail therein, but the penny did
    >> not click what was happening until this morning when I noted there was
    >> a test E-mail I had just sent in the 'inbox'. I moved all mail from
    >> 'bulk' to 'inbox' and the pop3 server then downloaded it
    >> successfully. I deselected the spam option for now since I would
    >> rather have too much Email than too little.
    >>
    >> I would like to wring Telecom's neck over this. It has wasted a few
    >> hours of my time as well as inconveniencing the people who use the two
    >> computers I look after for them.
    >>
    >> If you are a Xtra user I suggest you check the 'bulk' folder on
    >> webmail in case there are any emails sitting in limbo there.
    >>
    >>

    >
    >
    >
    > Peter
    >
    > "I would like to wring Telecom's neck over this"
    >
    > With respect I think you'll find the majority of Xtra's email users are
    > quite happy with Xtra's (Yahoo's) actions to automatically cull spam to
    > a 'bulk' folder.
    > Xtra did send out an email to all their clients advising they were
    > making these changes and showed how to opt out, I guess you or your
    > clients ignored that email.
    > Sure you'd like to wring their neck, but isn't it really that your
    > diagnostic skills let you down!
    >
    > I just had a quick peek at my 'bulk/spam' folder, the number in there
    > indicate an average 100 spam emails a day hitting my email account.
    > Now I don't know about you but I'm beggared if I'm going to stuff around
    > hand managing 100 Viagra/slimming/loans/replica watches/make your
    > fortune emails 'every' day.
    > I've got far better things to do.


    I would sooner deal to 100 spams a day then lose the 8-10 real emails
    that people I know lose to the xtra spam filters.

    I complained to xtra about my emails going to peoples spam folders. In
    return they want me to detail my procedures for bulk emails to some ESL
    retards from yahoo. Since I dont send bulk emails I replied with such,
    but that was not enough for them. So fuckit, if your with xtra then you
    can get my emails from your spam folder, and then complain to your isp
    about why they are there. With correct SPF records and a reverse DNS on
    the sending server that satisfies every other ISP, and without any spam
    complaints againg me since I dont send any via my own server, and
    anything with my domain as the sender is a forgery since the SPF wont
    match there should be no problems with the "reputation of the sending
    server"
    Richard, Mar 30, 2008
    #20
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