Wireless connection enabled but not connecting

Discussion in 'Wireless Networking' started by Mark, Mar 14, 2010.

  1. Mark

    Mark Guest

    I have a Gateway notebook model 6518gz that i wiped the hard drive with
    killdisk and loaded the XP OS from disk (service pack 1). I downloaded all
    the drivers for motherboard, audio, etc. as well as network drivers and
    adapter software. My notebook does detect wireless networks, it allows me to
    configure to them, and connect to them. The icons on the toolbar indicate
    connected to the specific network name and gives excellent signal strength.
    However, in the network connections window, the status is "enabled" and never
    moves on to "connected". A ping to the default gateway IP times out. Prior
    to wiping the disk, the notebook did connect to the network, so i doubt it is
    my card, but i can't come up with anything else to do here. Also, i have
    tried connecting directly to the ethernet DSL cable and that does not work
    either. HELP!!!
    Mark
    Mark, Mar 14, 2010
    #1
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  2. Hi
    The fact that you see signal means that the Wireless Card basic is OK.
    However, something blocks its capacity to obtain a valid connection from the
    Wireless source. Check the Firewall to make sure that it does not block the
    Network zone that you working with.
    I do not know what your Wireless source is, but if there is issues of
    Encryption and other parameter that need to be adjusted you have to take of
    it. http://www.ezlan.net/wireless.html
    Jack (MS, MVP-Networking).



    "Mark" <> wrote in message
    news:...
    >I have a Gateway notebook model 6518gz that i wiped the hard drive with
    > killdisk and loaded the XP OS from disk (service pack 1). I downloaded
    > all
    > the drivers for motherboard, audio, etc. as well as network drivers and
    > adapter software. My notebook does detect wireless networks, it allows me
    > to
    > configure to them, and connect to them. The icons on the toolbar indicate
    > connected to the specific network name and gives excellent signal
    > strength.
    > However, in the network connections window, the status is "enabled" and
    > never
    > moves on to "connected". A ping to the default gateway IP times out.
    > Prior
    > to wiping the disk, the notebook did connect to the network, so i doubt it
    > is
    > my card, but i can't come up with anything else to do here. Also, i have
    > tried connecting directly to the ethernet DSL cable and that does not work
    > either. HELP!!!
    > Mark
    Jack [MVP-Networking], Mar 14, 2010
    #2
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  3. Mark

    Mark Guest

    I failed to mention before that i have a wireless router with 64-bit WEP
    encryption and two other household laptops can connect using the code that i
    am using on this connection setting. I even removed the WEP security and
    made the router open and still no connection. I have checked the firewall
    setting in the wireless network connection properties under the advanced tab
    and the ICS box is not checked. I don't see any other firewall setting to
    check. I am really at a loss here.

    From the "Intel PROSet/Wireless" , I click on "Tools" and "Intel Wireless
    Troubleshooter" and it suggests an authentication failure, incorrect
    encryption keys, or DHCP server malfunction. I don't know where to go from
    here. I appreciate your assistance.

    "Jack [MVP-Networking]" wrote:

    > Hi
    > The fact that you see signal means that the Wireless Card basic is OK.
    > However, something blocks its capacity to obtain a valid connection from the
    > Wireless source. Check the Firewall to make sure that it does not block the
    > Network zone that you working with.
    > I do not know what your Wireless source is, but if there is issues of
    > Encryption and other parameter that need to be adjusted you have to take of
    > it. http://www.ezlan.net/wireless.html
    > Jack (MS, MVP-Networking).
    >
    >
    >
    > "Mark" <> wrote in message
    > news:...
    > >I have a Gateway notebook model 6518gz that i wiped the hard drive with
    > > killdisk and loaded the XP OS from disk (service pack 1). I downloaded
    > > all
    > > the drivers for motherboard, audio, etc. as well as network drivers and
    > > adapter software. My notebook does detect wireless networks, it allows me
    > > to
    > > configure to them, and connect to them. The icons on the toolbar indicate
    > > connected to the specific network name and gives excellent signal
    > > strength.
    > > However, in the network connections window, the status is "enabled" and
    > > never
    > > moves on to "connected". A ping to the default gateway IP times out.
    > > Prior
    > > to wiping the disk, the notebook did connect to the network, so i doubt it
    > > is
    > > my card, but i can't come up with anything else to do here. Also, i have
    > > tried connecting directly to the ethernet DSL cable and that does not work
    > > either. HELP!!!
    > > Mark

    >
    > .
    >
    Mark, Mar 15, 2010
    #3
  4. Hi
    Make sure that the Intel Wireless Utility and Windows native Wireless
    utility are Not both loaded up at start up.
    Temporarily, do not switch On the security in the Router until you have a
    solid connection.
    Jack (MS, MVP-Networking).

    "Mark" <> wrote in message
    news:D...
    >I failed to mention before that i have a wireless router with 64-bit WEP
    > encryption and two other household laptops can connect using the code that
    > i
    > am using on this connection setting. I even removed the WEP security and
    > made the router open and still no connection. I have checked the firewall
    > setting in the wireless network connection properties under the advanced
    > tab
    > and the ICS box is not checked. I don't see any other firewall setting to
    > check. I am really at a loss here.
    >
    > From the "Intel PROSet/Wireless" , I click on "Tools" and "Intel Wireless
    > Troubleshooter" and it suggests an authentication failure, incorrect
    > encryption keys, or DHCP server malfunction. I don't know where to go
    > from
    > here. I appreciate your assistance.
    >
    > "Jack [MVP-Networking]" wrote:
    >
    >> Hi
    >> The fact that you see signal means that the Wireless Card basic is OK.
    >> However, something blocks its capacity to obtain a valid connection from
    >> the
    >> Wireless source. Check the Firewall to make sure that it does not block
    >> the
    >> Network zone that you working with.
    >> I do not know what your Wireless source is, but if there is issues of
    >> Encryption and other parameter that need to be adjusted you have to take
    >> of
    >> it. http://www.ezlan.net/wireless.html
    >> Jack (MS, MVP-Networking).
    >>
    >>
    >>
    >> "Mark" <> wrote in message
    >> news:...
    >> >I have a Gateway notebook model 6518gz that i wiped the hard drive with
    >> > killdisk and loaded the XP OS from disk (service pack 1). I downloaded
    >> > all
    >> > the drivers for motherboard, audio, etc. as well as network drivers and
    >> > adapter software. My notebook does detect wireless networks, it allows
    >> > me
    >> > to
    >> > configure to them, and connect to them. The icons on the toolbar
    >> > indicate
    >> > connected to the specific network name and gives excellent signal
    >> > strength.
    >> > However, in the network connections window, the status is "enabled" and
    >> > never
    >> > moves on to "connected". A ping to the default gateway IP times out.
    >> > Prior
    >> > to wiping the disk, the notebook did connect to the network, so i doubt
    >> > it
    >> > is
    >> > my card, but i can't come up with anything else to do here. Also, i
    >> > have
    >> > tried connecting directly to the ethernet DSL cable and that does not
    >> > work
    >> > either. HELP!!!
    >> > Mark

    >>
    >> .
    >>
    Jack [MVP-Networking], Mar 15, 2010
    #4
  5. Mark

    David Webb Guest

    You should bring your OS up-to-date before any more trouble-shooting. SP3
    contains many hotfixes for wireless issues.
    If your system only has SP1, it must be updated to SP3 in two steps.

    \quote (MS)
    To install Windows XP Service Pack 3 (SP3), either Windows XP Service Pack 1a
    (SP1a) or Windows XP Service Pack 2 (SP2) must already be installed.
    \end quote

    To obtain SP2:
    http://www.microsoft.com/downloads/...BE-3B8E-4F30-8245-9E368D3CDB5A&displaylang=en

    To obtain SP3:
    http://support.microsoft.com/kb/322389

    Note: If Internet Explorer has been upgraded, uninstall it prior to installing
    any of these updates so that IE6 is restored. You can upgrade again to IE7 or
    IE8 after SP3 is stabilized.


    "Mark" <> wrote in message
    news:...
    > I have a Gateway notebook model 6518gz that i wiped the hard drive with
    > killdisk and loaded the XP OS from disk (service pack 1). I downloaded all
    > the drivers for motherboard, audio, etc. as well as network drivers and
    > adapter software. My notebook does detect wireless networks, it allows me to
    > configure to them, and connect to them. The icons on the toolbar indicate
    > connected to the specific network name and gives excellent signal strength.
    > However, in the network connections window, the status is "enabled" and never
    > moves on to "connected". A ping to the default gateway IP times out. Prior
    > to wiping the disk, the notebook did connect to the network, so i doubt it is
    > my card, but i can't come up with anything else to do here. Also, i have
    > tried connecting directly to the ethernet DSL cable and that does not work
    > either. HELP!!!
    > Mark
    David Webb, Mar 19, 2010
    #5
  6. Mark

    Louis Guest

    "David Webb" wrote:

    > You should bring your OS up-to-date before any more trouble-shooting. SP3
    > contains many hotfixes for wireless issues.
    > If your system only has SP1, it must be updated to SP3 in two steps.
    >
    > \quote (MS)
    > To install Windows XP Service Pack 3 (SP3), either Windows XP Service Pack 1a
    > (SP1a) or Windows XP Service Pack 2 (SP2) must already be installed.
    > \end quote
    >
    > To obtain SP2:
    > http://www.microsoft.com/downloads/...BE-3B8E-4F30-8245-9E368D3CDB5A&displaylang=en
    >
    > To obtain SP3:
    > http://support.microsoft.com/kb/322389
    >
    > Note: If Internet Explorer has been upgraded, uninstall it prior to installing
    > any of these updates so that IE6 is restored. You can upgrade again to IE7 or
    > IE8 after SP3 is stabilized.
    >
    >
    > "Mark" <> wrote in message
    > news:...
    > > I have a Gateway notebook model 6518gz that i wiped the hard drive with
    > > killdisk and loaded the XP OS from disk (service pack 1). I downloaded all
    > > the drivers for motherboard, audio, etc. as well as network drivers and
    > > adapter software. My notebook does detect wireless networks, it allows me to
    > > configure to them, and connect to them. The icons on the toolbar indicate
    > > connected to the specific network name and gives excellent signal strength.
    > > However, in the network connections window, the status is "enabled" and never
    > > moves on to "connected". A ping to the default gateway IP times out. Prior
    > > to wiping the disk, the notebook did connect to the network, so i doubt it is
    > > my card, but i can't come up with anything else to do here. Also, i have
    > > tried connecting directly to the ethernet DSL cable and that does not work
    > > either. HELP!!!
    > > Mark

    >
    >
    > .

    Hi

    I have done all of the above (pinged, switched firewall off, SP 3, etc)
    except I do not know how to “Make sure that the Intel Wireless Utility and
    Windows native Wireless utility are not both loaded up at start upâ€, but my
    notebook still does not connect to the internet. I am so frustrated! Hope
    someone can help me.

    My PC is connected to the router via ethernet cable and it connects to the
    internet with no problem – so do two other laptops in the house connect to
    the internet via wireless (using the same wireless network and router).
    There are no IP conflicts.

    I must also add that I have also tried to connect my notebook to the router
    via an ethernet capble and could also not connect to the internet!
    Louis, Apr 11, 2010
    #6
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