Windows Update not working

Discussion in 'Computer Support' started by dan glenn, May 27, 2004.

  1. dan glenn

    dan glenn Guest

    My friend has a problem with Windows Update. He has WinXP Home. He had
    problems with some trojans and viruses which were recently cleaned up but
    I'm not sure this has to do with that. Windows Updates in the past have
    worked.

    What happens is that the download of the updates works fine - progress bar
    tracks the download as it comes over till the download is complete. Then it
    says that it is completing the installation and be patient but NOTHING
    happens. The lower progress bar never even starts up. Eventually you have to
    close the download/install dialog. The Browser itself is usually hung at
    this point.

    I've reinstalled the IE Browser (ver 6 sp1) and that made no difference. It
    seems to make no difference which updates we're updating - the results are
    the same. Here's the Windows Update log showing the lines that pertain to
    the last try we made (we never get any explicit error alerts or logs - just
    gets 'stuck'):

    2004-05-26 18:52:31 01:52:31 Success IUENGINE Querying software
    update catalog from https://v4.windowsupdate.microsoft.com/getmanifest.asp
    2004-05-26 18:52:32 01:52:32 Success IUENGINE Asynchronous
    Download started
    2004-05-26 18:52:32 01:52:32 Success IUENGINE Download
    destination root folder is: C:\WUTemp
    2004-05-26 18:53:25 01:53:25 Success IUENGINE Downloaded file
    http://download.windowsupdate.com/m...37272-ENU_481af581c0365fc3fc7bfc482760a68.exe
    2004-05-26 18:53:25 01:53:25 Success IUENGINE Local path
    C:\WUTemp\com_microsoft.837272_WMP9_Hotfix_NT\WindowsMedia9-KB837272-ENU.exe
    2004-05-26 18:53:25 01:53:25 Success IUENGINE See iuhist.xml for
    details: Download finished
    2004-05-26 18:53:25 01:53:25 Success IUENGINE Asynchronous
    Install started
    2004-05-26 18:53:25 01:53:25 Success IUENGINE Asynchronous
    Install completed startup

    any help greatly appreciated,
    -dg
     
    dan glenn, May 27, 2004
    #1
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  2. dan glenn

    Unk Guest

    See if this link works first:
    https://v4.windowsupdate.microsoft.com/en/default.asp

    Windows Update Troubleshooter
    http://v4.windowsupdate.microsoft.com/troubleshoot/

    Problems When Viewing or Downloading From Windows Update
    http://support.microsoft.com/default.aspx?scid=kb;en-us;q193385



    If all else fails, download the update and install it locally.

    Windows Update Catalog.
    http://v4.windowsupdate.microsoft.com/catalog/en/default.asp

    To save Windows Update files, connect to the Windows Update Catalog
    (Also referred to as Corporate Windows Update) site.
    http://v4.windowsupdate.microsoft.com/en/default.asp?corporate=true


    On Thu, 27 May 2004 03:15:39 GMT, "dan glenn" <> wrote:

    >My friend has a problem with Windows Update. He has WinXP Home. He had
    >problems with some trojans and viruses which were recently cleaned up but
    >I'm not sure this has to do with that. Windows Updates in the past have
    >worked.
    >
    >What happens is that the download of the updates works fine - progress bar
    >tracks the download as it comes over till the download is complete. Then it
    >says that it is completing the installation and be patient but NOTHING
    >happens. The lower progress bar never even starts up. Eventually you have to
    >close the download/install dialog. The Browser itself is usually hung at
    >this point.
    >
    >I've reinstalled the IE Browser (ver 6 sp1) and that made no difference. It
    >seems to make no difference which updates we're updating - the results are
    >the same. Here's the Windows Update log showing the lines that pertain to
    >the last try we made (we never get any explicit error alerts or logs - just
    >gets 'stuck'):
    >
    >2004-05-26 18:52:31 01:52:31 Success IUENGINE Querying software
    >update catalog from https://v4.windowsupdate.microsoft.com/getmanifest.asp
    >2004-05-26 18:52:32 01:52:32 Success IUENGINE Asynchronous
    >Download started
    >2004-05-26 18:52:32 01:52:32 Success IUENGINE Download
    >destination root folder is: C:\WUTemp
    >2004-05-26 18:53:25 01:53:25 Success IUENGINE Downloaded file
    >http://download.windowsupdate.com/m...37272-ENU_481af581c0365fc3fc7bfc482760a68.exe
    >2004-05-26 18:53:25 01:53:25 Success IUENGINE Local path
    >C:\WUTemp\com_microsoft.837272_WMP9_Hotfix_NT\WindowsMedia9-KB837272-ENU.exe
    >2004-05-26 18:53:25 01:53:25 Success IUENGINE See iuhist.xml for
    >details: Download finished
    >2004-05-26 18:53:25 01:53:25 Success IUENGINE Asynchronous
    >Install started
    >2004-05-26 18:53:25 01:53:25 Success IUENGINE Asynchronous
    >Install completed startup
    >
    >any help greatly appreciated,
    >-dg
    >
     
    Unk, May 27, 2004
    #2
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  3. dan glenn

    Plato Guest

    Plato, May 27, 2004
    #3
    1. Advertising

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