Windows Critical Updates problem

Discussion in 'Computer Support' started by Smirnoff, May 21, 2004.

  1. Smirnoff

    Smirnoff Guest

    Win ME
    In trying to experiment with different settings I mucked up my system and
    had to do a full restore.
    Windows Update keeps telling me that I need to download two critical updates
    that I have already downloaded. In installation history they are showed as
    "successful" twice!
    They are:
    Windows Media Player Script Commands (KB828026) and
    Security Update for Windows (KB819696)
    I've even downloaded the Media Player fix from a different site.
    Seem to remember that someone had a similar problem recently but can't
    remember the solution (if any).
    Help please.
    TIA
    Smirnoff, May 21, 2004
    #1
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  2. Smirnoff

    docmill Guest

    "Smirnoff" <> wrote in
    news:c8ka4h$d3t$:

    > Win ME
    > In trying to experiment with different settings I mucked up my system
    > and had to do a full restore.
    > Windows Update keeps telling me that I need to download two critical
    > updates that I have already downloaded. In installation history they
    > are showed as "successful" twice!
    > They are:
    > Windows Media Player Script Commands (KB828026) and
    > Security Update for Windows (KB819696)
    > I've even downloaded the Media Player fix from a different site.
    > Seem to remember that someone had a similar problem recently but can't
    > remember the solution (if any).
    > Help please.
    > TIA
    >
    >


    http://www3.telus.net/dandemar/828026.htm

    The other update is listed on the left column.
    Seems there is an easier way, but I can't remember it either.

    --
    +++++++++++ SEND ME A LINK +++++++++++
    docmill's Home Of HotLinks In The Frying SPAM
    docmill, May 21, 2004
    #2
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  3. Smirnoff

    Smirnoff Guest

    docmill wrote:
    > "Smirnoff" <> wrote in
    > news:c8ka4h$d3t$:
    >
    >> Win ME
    >> In trying to experiment with different settings I mucked up my system
    >> and had to do a full restore.
    >> Windows Update keeps telling me that I need to download two critical
    >> updates that I have already downloaded. In installation history they
    >> are showed as "successful" twice!
    >> They are:
    >> Windows Media Player Script Commands (KB828026) and
    >> Security Update for Windows (KB819696)
    >> I've even downloaded the Media Player fix from a different site.
    >> Seem to remember that someone had a similar problem recently but
    >> can't remember the solution (if any).
    >> Help please.
    >> TIA
    >>
    >>

    >
    > http://www3.telus.net/dandemar/828026.htm
    >
    > The other update is listed on the left column.
    > Seems there is an easier way, but I can't remember it either.


    Thanks for your link.
    It worked fine with the DirectX 9.0b problem.
    Still no luck with the Media Player.
    There were no "Media Player Hotfixes" or "Windows Components" in Add/Remove
    Programs. I even looked in the Windows Set up tab, no Media Player. Perhaps
    that only appears in XP?
    Went into Regedit for HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft Updates....., no
    Media Player. All I have listed is DataAccess Q329414-25
    Ran WMP9 set up again, rebooted, updated rebooted, still no joy.
    Strange thing is that most updates prompt you to reboot but this one doesn't
    (although I do anyway).
    Any further ideas from anyone?
    Smirnoff, May 21, 2004
    #3
  4. Smirnoff

    Unk Guest

    On Fri, 21 May 2004 07:12:17 +0000 (UTC), "Smirnoff"
    <> wrote:

    >Win ME
    >In trying to experiment with different settings I mucked up my system and
    >had to do a full restore.
    >Windows Update keeps telling me that I need to download two critical updates
    >that I have already downloaded. In installation history they are showed as
    >"successful" twice!
    >They are:
    >Windows Media Player Script Commands (KB828026) and
    >Security Update for Windows (KB819696)
    >I've even downloaded the Media Player fix from a different site.
    >Seem to remember that someone had a similar problem recently but can't
    >remember the solution (if any).
    >Help please.
    >TIA
    >

    This could happen if there are traces of past downloads in the "Wutemp"
    folder and they have become corrupt, or else if the trust database for
    the machine has become corrupt. After doing some research, I have listed
    some troubleshooting steps for you to complete.

    First search and delete the "WUTEMP" folder, or removing the contents
    in that folder.

    1. Click on Start/Search and then select All Files and Folders
    2. Type "wutemp" without the quotation marks
    3. Make sure that the Look In option indicates "Local Hard Drives".
    4. Click the Search button
    5. When the search is complete, delete all copies of the WUTemp folder

    Now connect to http://windowsupdate.microsoft.com and see if you can
    install the updates.

    If this does not resolve the problem, the trust database for the machine
    has likely been corrupted and must be recreated. This can be achieved by
    renaming the existing "Catroot2" folder and let the system regenerate a
    new one.

    1. Click on Start, then My Computer
    2. Open your C drive
    3. Open the WINDOWS folder.
    4. Open the System32 folder
    5. Right-click on the "CatRoot2" folder and choose Rename
    6. Rename the folder to "CR2OLD"
    7. Close all open windows and now try to install the Update.
    Unk, May 22, 2004
    #4
  5. Smirnoff

    Smirnoff Guest

    Unk wrote:
    > On Fri, 21 May 2004 07:12:17 +0000 (UTC), "Smirnoff"
    > <> wrote:
    >
    >> Win ME
    >> In trying to experiment with different settings I mucked up my
    >> system and had to do a full restore.
    >> Windows Update keeps telling me that I need to download two critical
    >> updates that I have already downloaded. In installation history they
    >> are showed as "successful" twice!
    >> They are:
    >> Windows Media Player Script Commands (KB828026) and
    >> Security Update for Windows (KB819696)
    >> I've even downloaded the Media Player fix from a different site.
    >> Seem to remember that someone had a similar problem recently but
    >> can't remember the solution (if any).
    >> Help please.
    >> TIA
    >>

    > This could happen if there are traces of past downloads in the
    > "Wutemp" folder and they have become corrupt, or else if the trust
    > database for the machine has become corrupt. After doing some
    > research, I have listed some troubleshooting steps for you to
    > complete.
    >
    > First search and delete the "WUTEMP" folder, or removing the contents
    > in that folder.
    >
    > 1. Click on Start/Search and then select All Files and Folders
    > 2. Type "wutemp" without the quotation marks
    > 3. Make sure that the Look In option indicates "Local Hard Drives".
    > 4. Click the Search button
    > 5. When the search is complete, delete all copies of the WUTemp folder
    >
    > Now connect to http://windowsupdate.microsoft.com and see if you can
    > install the updates.
    >
    > If this does not resolve the problem, the trust database for the
    > machine has likely been corrupted and must be recreated. This can be
    > achieved by renaming the existing "Catroot2" folder and let the
    > system regenerate a new one.
    >
    > 1. Click on Start, then My Computer
    > 2. Open your C drive
    > 3. Open the WINDOWS folder.
    > 4. Open the System32 folder
    > 5. Right-click on the "CatRoot2" folder and choose Rename
    > 6. Rename the folder to "CR2OLD"
    > 7. Close all open windows and now try to install the Update.


    Thanks for your reply, Unk.
    Looks like I'm in trouble.
    1. Search for wutemp in (C:\) Files and Folders showed no results.
    2. C:\WINDOWS\SYSTEM32 has no CatRoot2 folder in it, only a folder
    called "Drivers". However, in C:\WINDOWS\SYSTEM there is a folder called
    CatRoot.
    Smirnoff, May 22, 2004
    #5
  6. Smirnoff

    Unk Guest

    On Sat, 22 May 2004 06:27:49 +0000 (UTC), "Smirnoff"
    <> wrote:

    >Unk wrote:
    >> On Fri, 21 May 2004 07:12:17 +0000 (UTC), "Smirnoff"
    >> <> wrote:
    >>
    >>> Win ME
    >>> In trying to experiment with different settings I mucked up my
    >>> system and had to do a full restore.
    >>> Windows Update keeps telling me that I need to download two critical
    >>> updates that I have already downloaded. In installation history they
    >>> are showed as "successful" twice!
    >>> They are:
    >>> Windows Media Player Script Commands (KB828026) and
    >>> Security Update for Windows (KB819696)
    >>> I've even downloaded the Media Player fix from a different site.
    >>> Seem to remember that someone had a similar problem recently but
    >>> can't remember the solution (if any).
    >>> Help please.
    >>> TIA
    >>>

    >> This could happen if there are traces of past downloads in the
    >> "Wutemp" folder and they have become corrupt, or else if the trust
    >> database for the machine has become corrupt. After doing some
    >> research, I have listed some troubleshooting steps for you to
    >> complete.
    >>
    >> First search and delete the "WUTEMP" folder, or removing the contents
    >> in that folder.
    >>
    >> 1. Click on Start/Search and then select All Files and Folders
    >> 2. Type "wutemp" without the quotation marks
    >> 3. Make sure that the Look In option indicates "Local Hard Drives".
    >> 4. Click the Search button
    >> 5. When the search is complete, delete all copies of the WUTemp folder
    >>
    >> Now connect to http://windowsupdate.microsoft.com and see if you can
    >> install the updates.
    >>
    >> If this does not resolve the problem, the trust database for the
    >> machine has likely been corrupted and must be recreated. This can be
    >> achieved by renaming the existing "Catroot2" folder and let the
    >> system regenerate a new one.
    >>
    >> 1. Click on Start, then My Computer
    >> 2. Open your C drive
    >> 3. Open the WINDOWS folder.
    >> 4. Open the System32 folder
    >> 5. Right-click on the "CatRoot2" folder and choose Rename
    >> 6. Rename the folder to "CR2OLD"
    >> 7. Close all open windows and now try to install the Update.

    >
    >Thanks for your reply, Unk.
    >Looks like I'm in trouble.
    >1. Search for wutemp in (C:\) Files and Folders showed no results.
    >2. C:\WINDOWS\SYSTEM32 has no CatRoot2 folder in it, only a folder
    >called "Drivers". However, in C:\WINDOWS\SYSTEM there is a folder called
    >CatRoot.
    >

    5. Right-click on the "CatRoot" folder and choose Rename
    6. Rename the folder to "CROLD"
    7. Close all open windows and now try the Update site.
    Unk, May 22, 2004
    #6
  7. Smirnoff

    Smirnoff Guest

    Unk wrote:
    > On Sat, 22 May 2004 06:27:49 +0000 (UTC), "Smirnoff"
    > <> wrote:
    >
    >> Unk wrote:
    >>> On Fri, 21 May 2004 07:12:17 +0000 (UTC), "Smirnoff"
    >>> <> wrote:
    >>>
    >>>> Win ME
    >>>> In trying to experiment with different settings I mucked up my
    >>>> system and had to do a full restore.
    >>>> Windows Update keeps telling me that I need to download two
    >>>> critical updates that I have already downloaded. In installation
    >>>> history they are showed as "successful" twice!
    >>>> They are:
    >>>> Windows Media Player Script Commands (KB828026) and
    >>>> Security Update for Windows (KB819696)
    >>>> I've even downloaded the Media Player fix from a different site.
    >>>> Seem to remember that someone had a similar problem recently but
    >>>> can't remember the solution (if any).
    >>>> Help please.
    >>>> TIA
    >>>>
    >>> This could happen if there are traces of past downloads in the
    >>> "Wutemp" folder and they have become corrupt, or else if the trust
    >>> database for the machine has become corrupt. After doing some
    >>> research, I have listed some troubleshooting steps for you to
    >>> complete.
    >>>
    >>> First search and delete the "WUTEMP" folder, or removing the
    >>> contents in that folder.
    >>>
    >>> 1. Click on Start/Search and then select All Files and Folders
    >>> 2. Type "wutemp" without the quotation marks
    >>> 3. Make sure that the Look In option indicates "Local Hard Drives".
    >>> 4. Click the Search button
    >>> 5. When the search is complete, delete all copies of the WUTemp
    >>> folder
    >>>
    >>> Now connect to http://windowsupdate.microsoft.com and see if you can
    >>> install the updates.
    >>>
    >>> If this does not resolve the problem, the trust database for the
    >>> machine has likely been corrupted and must be recreated. This can be
    >>> achieved by renaming the existing "Catroot2" folder and let the
    >>> system regenerate a new one.
    >>>
    >>> 1. Click on Start, then My Computer
    >>> 2. Open your C drive
    >>> 3. Open the WINDOWS folder.
    >>> 4. Open the System32 folder
    >>> 5. Right-click on the "CatRoot2" folder and choose Rename
    >>> 6. Rename the folder to "CR2OLD"
    >>> 7. Close all open windows and now try to install the Update.

    >>
    >> Thanks for your reply, Unk.
    >> Looks like I'm in trouble.
    >> 1. Search for wutemp in (C:\) Files and Folders showed no results.
    >> 2. C:\WINDOWS\SYSTEM32 has no CatRoot2 folder in it, only a folder
    >> called "Drivers". However, in C:\WINDOWS\SYSTEM there is a folder
    >> called CatRoot.
    >>

    > 5. Right-click on the "CatRoot" folder and choose Rename
    > 6. Rename the folder to "CROLD"
    > 7. Close all open windows and now try the Update site.


    No luck.
    Renamed folder, downloaded update.
    Rebooted.
    Downloaded update again.
    Rebooted.
    Update still there.
    New Catroot folder has been created, should I delete CROLD?
    Thanks for your time and effort.
    Smirnoff, May 22, 2004
    #7
  8. Smirnoff

    Unk Guest

    On Sat, 22 May 2004 07:57:09 +0000 (UTC), "Smirnoff"
    <> wrote:

    >Unk wrote:
    >> On Sat, 22 May 2004 06:27:49 +0000 (UTC), "Smirnoff"
    >> <> wrote:
    >>
    >>> Unk wrote:
    >>>> On Fri, 21 May 2004 07:12:17 +0000 (UTC), "Smirnoff"
    >>>> <> wrote:
    >>>>
    >>>>> Win ME
    >>>>> In trying to experiment with different settings I mucked up my
    >>>>> system and had to do a full restore.
    >>>>> Windows Update keeps telling me that I need to download two
    >>>>> critical updates that I have already downloaded. In installation
    >>>>> history they are showed as "successful" twice!
    >>>>> They are:
    >>>>> Windows Media Player Script Commands (KB828026) and
    >>>>> Security Update for Windows (KB819696)
    >>>>> I've even downloaded the Media Player fix from a different site.
    >>>>> Seem to remember that someone had a similar problem recently but
    >>>>> can't remember the solution (if any).
    >>>>> Help please.
    >>>>> TIA
    >>>>>
    >>>> This could happen if there are traces of past downloads in the
    >>>> "Wutemp" folder and they have become corrupt, or else if the trust
    >>>> database for the machine has become corrupt. After doing some
    >>>> research, I have listed some troubleshooting steps for you to
    >>>> complete.
    >>>>
    >>>> First search and delete the "WUTEMP" folder, or removing the
    >>>> contents in that folder.
    >>>>
    >>>> 1. Click on Start/Search and then select All Files and Folders
    >>>> 2. Type "wutemp" without the quotation marks
    >>>> 3. Make sure that the Look In option indicates "Local Hard Drives".
    >>>> 4. Click the Search button
    >>>> 5. When the search is complete, delete all copies of the WUTemp
    >>>> folder
    >>>>
    >>>> Now connect to http://windowsupdate.microsoft.com and see if you can
    >>>> install the updates.
    >>>>
    >>>> If this does not resolve the problem, the trust database for the
    >>>> machine has likely been corrupted and must be recreated. This can be
    >>>> achieved by renaming the existing "Catroot2" folder and let the
    >>>> system regenerate a new one.
    >>>>
    >>>> 1. Click on Start, then My Computer
    >>>> 2. Open your C drive
    >>>> 3. Open the WINDOWS folder.
    >>>> 4. Open the System32 folder
    >>>> 5. Right-click on the "CatRoot2" folder and choose Rename
    >>>> 6. Rename the folder to "CR2OLD"
    >>>> 7. Close all open windows and now try to install the Update.
    >>>
    >>> Thanks for your reply, Unk.
    >>> Looks like I'm in trouble.
    >>> 1. Search for wutemp in (C:\) Files and Folders showed no results.
    >>> 2. C:\WINDOWS\SYSTEM32 has no CatRoot2 folder in it, only a folder
    >>> called "Drivers". However, in C:\WINDOWS\SYSTEM there is a folder
    >>> called CatRoot.
    >>>

    >> 5. Right-click on the "CatRoot" folder and choose Rename
    >> 6. Rename the folder to "CROLD"
    >> 7. Close all open windows and now try the Update site.

    >
    >No luck.
    >Renamed folder, downloaded update.
    >Rebooted.
    >Downloaded update again.
    >Rebooted.
    >Update still there.
    >New Catroot folder has been created, should I delete CROLD?
    >Thanks for your time and effort.
    >

    Yes, you can delete it.

    Sorry it didn't help. If you find the cause, please post back with it?
    Unk, May 22, 2004
    #8
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