Windows 7 "Blue Screen" Issue

Discussion in 'Windows 64bit' started by Umar, Jul 19, 2010.

  1. Umar

    Umar Guest

    Below is the configuration of my Dell laptop:

    MS Windows 7 Enterprise 64-bit
    Intel Core2 CPU T7200 @ 2.00GHz, 4 GB RAM, NVIDIA Quadro NVS 110M

    Each time I power the machine after hibernation, I encounter a blue
    screen with the following error message:

    IRQL_NOT_LESS_OR_EQUAL

    Unexpected shutdown ...

    I tried to do some troubleshooting and removed a Cisco VPN client
    program that had not previously installed properly. During the removal
    of this program, I encountered another blue screen with the following
    message:

    APC_INDEX_MISMATCH
    ....

    At this stage, I am running the machine in "Safe Mode with
    Networking".

    The machine does not boot normally (i.e., safe mode turned off) and
    automatically prefers to go into "blue screen" mode, leaving a poor
    user experience.

    Can anyone recommend how to resolve this issue and help out this "poor
    user"? Depending on how hard I have to work to resolve this issue, I
    am trying hard not to switch to Linux :-(

    Thanks,

    Ramu
    Umar, Jul 19, 2010
    #1
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  2. Umar

    FiOS-Dave Guest

    Umar,

    Make sure that all your drivers are up to date and run a memory test.
    Sometimes, random error messages are caused by faulty memory.

    Dave

    "Umar" wrote in message
    news:...

    Below is the configuration of my Dell laptop:

    MS Windows 7 Enterprise 64-bit
    Intel Core2 CPU T7200 @ 2.00GHz, 4 GB RAM, NVIDIA Quadro NVS 110M

    Each time I power the machine after hibernation, I encounter a blue
    screen with the following error message:

    IRQL_NOT_LESS_OR_EQUAL

    Unexpected shutdown ...

    I tried to do some troubleshooting and removed a Cisco VPN client
    program that had not previously installed properly. During the removal
    of this program, I encountered another blue screen with the following
    message:

    APC_INDEX_MISMATCH
    ....

    At this stage, I am running the machine in "Safe Mode with
    Networking".

    The machine does not boot normally (i.e., safe mode turned off) and
    automatically prefers to go into "blue screen" mode, leaving a poor
    user experience.

    Can anyone recommend how to resolve this issue and help out this "poor
    user"? Depending on how hard I have to work to resolve this issue, I
    am trying hard not to switch to Linux :-(

    Thanks,

    Ramu

    Dave
    FiOS-Dave, Jul 19, 2010
    #2
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  3. Umar

    Carlos Guest

    Umar,
    It reminds me of a similar situation I had some time ago.
    Try Darrell's suggestions here
    http://social.technet.microsoft.com...p/thread/4d74523f-2b9e-4fe7-9b5e-f0153166adcc
    which were the ones that helped me then.
    Carlos

    "Umar" wrote:

    > Below is the configuration of my Dell laptop:
    >
    > MS Windows 7 Enterprise 64-bit
    > Intel Core2 CPU T7200 @ 2.00GHz, 4 GB RAM, NVIDIA Quadro NVS 110M
    >
    > Each time I power the machine after hibernation, I encounter a blue
    > screen with the following error message:
    >
    > IRQL_NOT_LESS_OR_EQUAL
    >
    > Unexpected shutdown ...
    >
    > I tried to do some troubleshooting and removed a Cisco VPN client
    > program that had not previously installed properly. During the removal
    > of this program, I encountered another blue screen with the following
    > message:
    >
    > APC_INDEX_MISMATCH
    > ....
    >
    > At this stage, I am running the machine in "Safe Mode with
    > Networking".
    >
    > The machine does not boot normally (i.e., safe mode turned off) and
    > automatically prefers to go into "blue screen" mode, leaving a poor
    > user experience.
    >
    > Can anyone recommend how to resolve this issue and help out this "poor
    > user"? Depending on how hard I have to work to resolve this issue, I
    > am trying hard not to switch to Linux :-(
    >
    > Thanks,
    >
    > Ramu
    > .
    >
    Carlos, Jul 20, 2010
    #3
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