Warranty Issues - Am I being unreasonable?.

Discussion in 'NZ Computing' started by EMB, Aug 16, 2005.

  1. EMB

    EMB Guest

    Ok - a 3 month old PC has just upped and died. My initial
    investigations pointed to a dead motherboard. The reseller has just
    confirmed this and agreed to replace it. BUT there's a wait of at least
    a week whilst they obtain a replacement board from their supplier. And
    as the PC was supplied unassembled they want $25 to fit the new motherboard.

    This strikes me a bullshit on two accounts. Firstly, they could easily
    supply another model of board ex-stock but refuse to. And secondly why
    should I pay a charge for them to meet their statutory obligations?

    I'd quite like to guage general opinion on this before I hassle the
    manager of the company concerned.


    --
    EMB
     
    EMB, Aug 16, 2005
    #1
    1. Advertising

  2. EMB

    thing2 Guest

    EMB wrote:
    > Ok - a 3 month old PC has just upped and died. My initial
    > investigations pointed to a dead motherboard. The reseller has just
    > confirmed this and agreed to replace it. BUT there's a wait of at least
    > a week whilst they obtain a replacement board from their supplier. And
    > as the PC was supplied unassembled they want $25 to fit the new
    > motherboard.


    A bit grey...I have always worked on if the principle if I paid them to
    fit it they fitted the new one, or I did it in my own time and accepted
    some loss. If they just want to charge $25 to replace it, well that
    sounds minimal and reasonable to me personally.

    > This strikes me a bullshit on two accounts. Firstly, they could easily
    > supply another model of board ex-stock but refuse to.


    They will RMA the board so they wont actually pay for it, just their
    time and money to do the paper work, so its a bit unfair to ask them to
    use a different board if you are only waiting a week. If you were
    waiting 4~6 weeks I would think that un-reasonable.

    And secondly why
    > should I pay a charge for them to meet their statutory obligations?
    >
    > I'd quite like to guage general opinion on this before I hassle the
    > manager of the company concerned.
    >

    If it was me I'd pay the $25 and get them to fit it and not worry about
    waiting a week. If its 4 weeks then I'd complain a lot.

    regards

    Thing
     
    thing2, Aug 16, 2005
    #2
    1. Advertising

  3. EMB

    Richard Guest

    EMB wrote:
    > Ok - a 3 month old PC has just upped and died. My initial
    > investigations pointed to a dead motherboard. The reseller has just
    > confirmed this and agreed to replace it. BUT there's a wait of at least
    > a week whilst they obtain a replacement board from their supplier. And
    > as the PC was supplied unassembled they want $25 to fit the new
    > motherboard.
    >
    > This strikes me a bullshit on two accounts. Firstly, they could easily
    > supply another model of board ex-stock but refuse to. And secondly why
    > should I pay a charge for them to meet their statutory obligations?
    >
    > I'd quite like to guage general opinion on this before I hassle the
    > manager of the company concerned.


    Seems fine by me. They will only be able to replace with the same vendors board
    under warentee, and you didnt pay for the board to be fitted.

    I am surprised you were not charged for them diagnosing that it was the
    motherboard myself as that is also quite a reasonable thing to charge for.
     
    Richard, Aug 16, 2005
    #3
  4. EMB

    SteveM Guest

    Re: Warranty Issues - Am I being unreasonable? - YES

    EMB <> wrote in news:ddrpje$3o8$:

    > Ok - a 3 month old PC has just upped and died. My initial
    > investigations pointed to a dead motherboard. The reseller has just
    > confirmed this and agreed to replace it. BUT there's a wait of at
    > least a week whilst they obtain a replacement board from their
    > supplier. And as the PC was supplied unassembled they want $25 to fit
    > the new motherboard.
    >
    > This strikes me a bullshit on two accounts. Firstly, they could
    > easily supply another model of board ex-stock but refuse to. And
    > secondly why should I pay a charge for them to meet their statutory
    > obligations?
    >
    > I'd quite like to guage general opinion on this before I hassle the
    > manager of the company concerned.
    >
    >


    I think that is fair enough from the suppliers point of view.
    A week is not an overly long time to expect a replacement to arrive.
    If they had identical boards in stock, I would question waiting for the
    warranty replacement to arrive, but as they don't, then expecting another
    model or brand of motherboard, in my mine is unreasonable.

    What are they to do with the replacement board if they give you a new one?
    It may already be an obselete model which no-one will want to buy. It ends
    up stuck on their shelf for 2 months until they decide to quit it at a
    loss.

    Question is: what does your warranty state the suppliers obligations are?
    If they meet those obligations then what do you have to complain about?
    Anything additional to those obligations are a bonus

    And as for the installation charge, if the sold it to you in pieces, and
    you put it togeather, then they don't really have an obligation to
    reinstall it for you at no charge. In my mind, they could give it to you in
    a bag and be done with it.

    SteveM
     
    SteveM, Aug 16, 2005
    #4
  5. EMB

    EMB Guest

    Re: Warranty Issues - Am I being unreasonable? - MAYBE

    SteveM wrote:
    > EMB <> wrote in news:ddrpje$3o8$:
    >
    >
    >>Ok - a 3 month old PC has just upped and died. My initial
    >>investigations pointed to a dead motherboard. The reseller has just
    >>confirmed this and agreed to replace it. BUT there's a wait of at
    >>least a week whilst they obtain a replacement board from their
    >>supplier. And as the PC was supplied unassembled they want $25 to fit
    >>the new motherboard.
    >>
    >>This strikes me a bullshit on two accounts. Firstly, they could
    >>easily supply another model of board ex-stock but refuse to. And
    >>secondly why should I pay a charge for them to meet their statutory
    >>obligations?
    >>
    >>I'd quite like to guage general opinion on this before I hassle the
    >>manager of the company concerned.
    >>
    >>

    >
    >
    > I think that is fair enough from the suppliers point of view.
    > A week is not an overly long time to expect a replacement to arrive.
    > If they had identical boards in stock, I would question waiting for the
    > warranty replacement to arrive, but as they don't, then expecting another
    > model or brand of motherboard, in my mine is unreasonable.
    >
    > What are they to do with the replacement board if they give you a new one?
    > It may already be an obselete model which no-one will want to buy. It ends
    > up stuck on their shelf for 2 months until they decide to quit it at a
    > loss.


    The motherboard in question is still a current model that they have in
    stock. The original sale was a retail sale so is covered by the CGA
    which leaves warranty responsibility with the retailer and not their
    supplier.

    >
    > Question is: what does your warranty state the suppliers obligations are?
    > If they meet those obligations then what do you have to complain about?
    > Anything additional to those obligations are a bonus


    See above - CGA obligations apply.
    >
    > And as for the installation charge, if the sold it to you in pieces, and
    > you put it togeather, then they don't really have an obligation to
    > reinstall it for you at no charge. In my mind, they could give it to you in
    > a bag and be done with it.


    They were called by me in advance and asked whether they wanted a
    complete machine or a bare board in the original packaging and they
    opted for a complete machine as "it will be easier to check". I have
    opted to receive the replacement in it's original packaging as the PC in
    question belongs to an 11 year old kid who literally can't afford the
    $25. I got involved as his (non-computer literate) father is a client
    of mine and I originally assembled the machine as a favour.




    --
    EMB
     
    EMB, Aug 16, 2005
    #5
  6. EMB

    EMB Guest

    Richard wrote:
    > EMB wrote:
    >
    >> Ok - a 3 month old PC has just upped and died. My initial
    >> investigations pointed to a dead motherboard. The reseller has just
    >> confirmed this and agreed to replace it. BUT there's a wait of at
    >> least a week whilst they obtain a replacement board from their
    >> supplier. And as the PC was supplied unassembled they want $25 to fit
    >> the new motherboard.
    >>
    >> This strikes me a bullshit on two accounts. Firstly, they could
    >> easily supply another model of board ex-stock but refuse to. And
    >> secondly why should I pay a charge for them to meet their statutory
    >> obligations?
    >>
    >> I'd quite like to guage general opinion on this before I hassle the
    >> manager of the company concerned.

    >
    >
    > Seems fine by me. They will only be able to replace with the same
    > vendors board under warentee, and you didnt pay for the board to be fitted.


    The machine was sold retail so the CGA applies and any warranty is borne
    by the retailer - whether they can get a claim from their supplier is
    their problem.

    >
    > I am surprised you were not charged for them diagnosing that it was the
    > motherboard myself as that is also quite a reasonable thing to charge for.


    As above - it was a retail sale so any diagnosis is most decidedly their
    problem.


    --
    EMB
     
    EMB, Aug 16, 2005
    #6
  7. EMB

    EMB Guest

    thing2 wrote:
    > EMB wrote:
    >
    >> Ok - a 3 month old PC has just upped and died. My initial
    >> investigations pointed to a dead motherboard. The reseller has just
    >> confirmed this and agreed to replace it. BUT there's a wait of at
    >> least a week whilst they obtain a replacement board from their
    >> supplier. And as the PC was supplied unassembled they want $25 to fit
    >> the new motherboard.

    >
    >
    > A bit grey...I have always worked on if the principle if I paid them to
    > fit it they fitted the new one, or I did it in my own time and accepted
    > some loss. If they just want to charge $25 to replace it, well that
    > sounds minimal and reasonable to me personally.


    They were offered the return of a bare board but opted for a complete
    machine - so any reassembly was their own decision.

    >
    >> This strikes me a bullshit on two accounts. Firstly, they could
    >> easily supply another model of board ex-stock but refuse to.

    >
    >
    > They will RMA the board so they wont actually pay for it, just their
    > time and money to do the paper work, so its a bit unfair to ask them to
    > use a different board if you are only waiting a week. If you were
    > waiting 4~6 weeks I would think that un-reasonable.


    They have replacement boards in stock, this was a retail sale, and (at
    risk of sounding like Roger) the CGA applies which leaves any warranty
    obligations firmly with the retailer - whether or not they get a credit
    from the wholesaler is not actually relevant to this situation.

    >
    > And secondly why
    >
    >> should I pay a charge for them to meet their statutory obligations?
    >>
    >> I'd quite like to guage general opinion on this before I hassle the
    >> manager of the company concerned.
    >>

    > If it was me I'd pay the $25 and get them to fit it and not worry about
    > waiting a week. If its 4 weeks then I'd complain a lot.


    It's the principle of the business pretty much ignoring their
    obligations under the CGA that's annoying me. The kid who bought the
    machine with his pocket money can't afford the $25, they opted to have a
    complete machine returned to them - so overall I feel they're
    responsible for everything. It's not much different to my Dad's new car
    dying within warranty - the dealer paid to have it collected from where
    it died, provided a courtesy car when it was not immediately repairable
    and generally made sure he incurred no further costs or inconvenience.


    --
    EMB
     
    EMB, Aug 16, 2005
    #7
  8. EMB

    Bret Guest

    On Tue, 16 Aug 2005 19:01:27 +1200, EMB <> wrote:

    >Richard wrote:
    >> EMB wrote:
    >>
    >>> Ok - a 3 month old PC has just upped and died. My initial
    >>> investigations pointed to a dead motherboard. The reseller has just
    >>> confirmed this and agreed to replace it. BUT there's a wait of at
    >>> least a week whilst they obtain a replacement board from their
    >>> supplier. And as the PC was supplied unassembled they want $25 to fit
    >>> the new motherboard.
    >>>
    >>> This strikes me a bullshit on two accounts. Firstly, they could
    >>> easily supply another model of board ex-stock but refuse to. And
    >>> secondly why should I pay a charge for them to meet their statutory
    >>> obligations?
    >>>
    >>> I'd quite like to guage general opinion on this before I hassle the
    >>> manager of the company concerned.

    >>
    >>
    >> Seems fine by me. They will only be able to replace with the same
    >> vendors board under warentee, and you didnt pay for the board to be fitted.

    >
    >The machine was sold retail so the CGA applies and any warranty is borne
    >by the retailer - whether they can get a claim from their supplier is
    >their problem.


    Seems the machine wasn't a machine at all until you assembled it.
    Put the board in yourself and save the $25.

    >> I am surprised you were not charged for them diagnosing that it was the
    >> motherboard myself as that is also quite a reasonable thing to charge for.

    >
    >As above - it was a retail sale so any diagnosis is most decidedly their
    >problem.
     
    Bret, Aug 16, 2005
    #8
  9. EMB

    Jerry Guest

    EMB wrote:
    > thing2 wrote:
    >
    >> EMB wrote:
    >>
    >>> Ok - a 3 month old PC has just upped and died. My initial
    >>> investigations pointed to a dead motherboard. The reseller has just
    >>> confirmed this and agreed to replace it. BUT there's a wait of at
    >>> least a week whilst they obtain a replacement board from their
    >>> supplier. And as the PC was supplied unassembled they want $25 to
    >>> fit the new motherboard.

    >>
    >>
    >>
    >> A bit grey...I have always worked on if the principle if I paid them
    >> to fit it they fitted the new one, or I did it in my own time and
    >> accepted some loss. If they just want to charge $25 to replace it,
    >> well that sounds minimal and reasonable to me personally.

    >
    >
    > They were offered the return of a bare board but opted for a complete
    > machine - so any reassembly was their own decision.


    I'd agree with you there. The week waiting is OK, but if you got the
    board as a component, you should be able to give it back that way. If
    they want to replace it, it's on them.
     
    Jerry, Aug 16, 2005
    #9
  10. EMB <> wrote:

    >They were offered the return of a bare board but opted for a complete
    >machine - so any reassembly was their own decision.


    I don't agree. You gave them the option of a complete machine or the
    motherboard. They were happy to have the whole machine because the
    board would be easier to test. But it doesn't follow that they have an
    obligation to return the PC in a repaired and assembled state --
    because that's not the state in which you received the motherboard and
    the other bits.

    As for warranty -- generally the customer's warranty is with the
    manufacturer, and the shop acts as agent. It's common practice and I
    assume it's is acceptable under the CGA, but I'm not a lawyer or a
    shop-keeper.

    Overall, I think the retailer is being reasonable.
     
    Steve Marshall, Aug 16, 2005
    #10
  11. EMB

    H.O.G Guest

    On Tue, 16 Aug 2005 16:21:10 +1200, EMB <> spoke these
    fine words:

    >Ok - a 3 month old PC has just upped and died. My initial
    >investigations pointed to a dead motherboard. The reseller has just
    >confirmed this and agreed to replace it. BUT there's a wait of at least
    >a week whilst they obtain a replacement board from their supplier. And
    >as the PC was supplied unassembled they want $25 to fit the new motherboard.


    Did they have to diagnose that the fault was the motherboard, or had
    you already ascertained this? If they sold you some parts, then IMO
    the diagnosis is up to you - you should return a part for replacement
    or repair. Either way, it is completely reasonable for them to either
    replace the board, and give it back to you (in the same condition as
    you bought it), or, if you want them to fit it, charge to perform the
    installation you are asking them to perform.

    What exactly is the problem here? You were saying you were happy to
    return the board on its own, so apparently you were happy to fit it.
    Why are you not now?

    Also, would you expect Repco to fit a replacement head gasket at their
    expense?

    Also, a week is a reasonable timeframe for a replacement. Some places
    will replace out of stock, but you probably bought on price, deciding
    to forgo service (you generally wont get both).

    >This strikes me a bullshit on two accounts. Firstly, they could easily
    >supply another model of board ex-stock but refuse to. And secondly why
    >should I pay a charge for them to meet their statutory obligations?


    They are replacing the motherboard within a week. They *are* meeting
    their statutory obligations.

    >I'd quite like to guage general opinion on this before I hassle the
    >manager of the company concerned.


    You are overreacting. Pay the $25 or fit it yourself. $25 isn't too
    bad to fit and test a motherboard.
     
    H.O.G, Aug 16, 2005
    #11
  12. EMB

    Rob Guest

    "H.O.G" <> wrote in message
    news:...
    > On Tue, 16 Aug 2005 16:21:10 +1200, EMB <> spoke these
    > fine words:
    >
    > >Ok - a 3 month old PC has just upped and died. My initial
    > >investigations pointed to a dead motherboard. The reseller has just
    > >confirmed this and agreed to replace it. BUT there's a wait of at least
    > >a week whilst they obtain a replacement board from their supplier. And
    > >as the PC was supplied unassembled they want $25 to fit the new

    motherboard.
    >
    > Did they have to diagnose that the fault was the motherboard, or had
    > you already ascertained this? If they sold you some parts, then IMO
    > the diagnosis is up to you - you should return a part for replacement
    > or repair. Either way, it is completely reasonable for them to either
    > replace the board, and give it back to you (in the same condition as
    > you bought it), or, if you want them to fit it, charge to perform the
    > installation you are asking them to perform.
    >
    > What exactly is the problem here? You were saying you were happy to
    > return the board on its own, so apparently you were happy to fit it.
    > Why are you not now?
    >
    > Also, would you expect Repco to fit a replacement head gasket at their
    > expense?
    >
    > Also, a week is a reasonable timeframe for a replacement. Some places
    > will replace out of stock, but you probably bought on price, deciding
    > to forgo service (you generally wont get both).
    >
    > >This strikes me a bullshit on two accounts. Firstly, they could easily
    > >supply another model of board ex-stock but refuse to. And secondly why
    > >should I pay a charge for them to meet their statutory obligations?

    >
    > They are replacing the motherboard within a week. They *are* meeting
    > their statutory obligations.
    >
    > >I'd quite like to guage general opinion on this before I hassle the
    > >manager of the company concerned.

    >
    > You are overreacting. Pay the $25 or fit it yourself. $25 isn't too
    > bad to fit and test a motherboard.


    Agree on all counts. Anytime up to 3 weeks is reasonable under the CGA.
     
    Rob, Aug 16, 2005
    #12
  13. EMB

    Charlie G Guest

    "EMB" <> wrote :

    > This strikes me a bullshit on two accounts. Firstly, they could easily
    > supply another model of board ex-stock but refuse to.


    They could, and the Consumer Guarantees Act might require them to if they
    couldn't get a replacement in a "reasonable" time. Is a week a reasonable
    time? maybe not, if the boards are in stock. you could demand your money
    back & go elsewhere... but if they don't pay you have a problem.

    >And secondly why should I pay a charge for them to meet their statutory
    >obligations?


    You shouldn't have to, and legally are not required to, as they are
    resonsible for the consequential costs of the failure, including diagnosing
    dismantling, replacement and reassembly.

    So now, what can you do about enforcing this if you can't get an agreement?
    Pay $30.00 and file a claim in the Disputes Tribunal, wait six weeks and see
    if the Referee agrees with you. If thereplacement board has by that time
    been supplied, or offerred for supply, I can't see the Referee agreeing that
    a week's delay was unreasonable.

    IMHO, while the law may be on your side, reality isn't. Bite the bullet,
    wait the week, fit the board yourself and don't go back to that shop again.

    Cheers

    Charlie
     
    Charlie G, Aug 16, 2005
    #13
  14. On Tue, 16 Aug 2005 16:21:10 +1200, EMB <> wrote:

    >Ok - a 3 month old PC has just upped and died. My initial
    >investigations pointed to a dead motherboard. The reseller has just
    >confirmed this and agreed to replace it. BUT there's a wait of at least
    >a week whilst they obtain a replacement board from their supplier. And
    >as the PC was supplied unassembled they want $25 to fit the new motherboard.
    >
    >This strikes me a bullshit on two accounts. Firstly, they could easily
    >supply another model of board ex-stock but refuse to. And secondly why
    >should I pay a charge for them to meet their statutory obligations?


    you said "unassembled"
    all they are obliged to you is supply parts that you fit or pay them
    to fit

    >
    >I'd quite like to guage general opinion on this before I hassle the
    >manager of the company concerned.


    they are not obliged to supply anything except an exact replacement if
    they choose so
     
    FreedomChooser, Aug 16, 2005
    #14
  15. On Tue, 16 Aug 2005 16:21:10 +1200, EMB <> wrote:

    >Ok - a 3 month old PC has just upped and died. My initial
    >investigations pointed to a dead motherboard. The reseller has just
    >confirmed this and agreed to replace it. BUT there's a wait of at least
    >a week whilst they obtain a replacement board from their supplier. And
    >as the PC was supplied unassembled they want $25 to fit the new motherboard.
    >
    >This strikes me a bullshit on two accounts. Firstly, they could easily
    >supply another model of board ex-stock but refuse to. And secondly why
    >should I pay a charge for them to meet their statutory obligations?


    the manufacturer will give them a replacemnt board of the same type
    probably
    and it maywell be less hassled dropping in the same type of board then
    one that say the Os might not recognise (assuming the Hdd is ok)
     
    FreedomChooser, Aug 16, 2005
    #15
  16. EMB

    PC Guest

    "Steve Marshall" <> wrote in message
    news:p...

    snip
    > As for warranty -- generally the customer's warranty is with the
    > manufacturer, and the shop acts as agent. It's common practice and I
    > assume it's is acceptable under the CGA, but I'm not a lawyer or a
    > shop-keeper.

    snip


    No, the CGA says the deal is between the purchaser and the retailer, not the
    manufacturer.
    The CGA is quite clear on this, the contractor and contractee, not the
    contractors supplier or the contractee's banker.
    If one reverses the situation and the retailer has unfettered right to go to
    the buyers bank/employer/family and demand payment because the buyer didn't
    pay......
    I'm sure you see what I mean.

    I would think a week is reasonable for the board to be 'repaired or
    replaced'
    Some retailers have a 'replacement' warranty on 'some' items, but in no way
    do they include 'all' products in this automatic replacement policy.
    You have to give the manufacturer or agent an opportunity to inspect and
    make good if it's appropriate.

    As for the assembly charge I would suggest that is a very reasonable price
    for a motherboard install.
    For comparison go look at what DSE charge
    Remember they are in fact carrying the can for assembly from then on.
    On the other hand opting to reinstall yourself leaves you no worse off
    either financially or in terms of time.
    In fact they have saved you the 'cost' of disassembly.

    Just remember it's the customer who approaches the retailer reasonably that
    gets the best return.
    The customer that walks in spitting sparks and is all fired up is
    immediatley at a disadvantage and most likely to meet resistance.


    Just my 2c

    Paul.
     
    PC, Aug 16, 2005
    #16
  17. EMB wrote:
    > Ok - a 3 month old PC has just upped and died. My initial
    > investigations pointed to a dead motherboard. The reseller has just
    > confirmed this and agreed to replace it. BUT there's a wait of at least
    > a week whilst they obtain a replacement board from their supplier. And
    > as the PC was supplied unassembled they want $25 to fit the new
    > motherboard.


    Sounds fair enough...

    > This strikes me a bullshit on two accounts. Firstly, they could easily
    > supply another model of board ex-stock but refuse to.


    Usually people want the same model to replace what they have.

    > And secondly why
    > should I pay a charge for them to meet their statutory obligations?


    They;re not, they're giving you what you want, a replacement part,
    surely if you got a replacement engine for your car, you installed it
    yourself, it fucked out, that you wouldn't expect them to install it for
    you?

    --
    http://dave.net.nz <- My personal site.
    http://synaptic.net.nz <- Dunedin Based IT and ISP services
     
    Dave - Dave.net.nz, Aug 16, 2005
    #17
  18. EMB

    Bret Guest

    On Wed, 17 Aug 2005 09:18:11 +1200, "Dave - Dave.net.nz"
    <> wrote:

    >EMB wrote:
    >> Ok - a 3 month old PC has just upped and died. My initial
    >> investigations pointed to a dead motherboard. The reseller has just
    >> confirmed this and agreed to replace it. BUT there's a wait of at least
    >> a week whilst they obtain a replacement board from their supplier. And
    >> as the PC was supplied unassembled they want $25 to fit the new
    >> motherboard.

    >
    >Sounds fair enough...
    >
    >> This strikes me a bullshit on two accounts. Firstly, they could easily
    >> supply another model of board ex-stock but refuse to.

    >
    >Usually people want the same model to replace what they have.
    >
    >> And secondly why
    >> should I pay a charge for them to meet their statutory obligations?

    >
    >They;re not, they're giving you what you want, a replacement part,
    >surely if you got a replacement engine for your car, you installed it
    >yourself, it fucked out, that you wouldn't expect them to install it for
    >you?


    They could be held liable for your time if the engine was at fault and
    you installed it on good faith relying on their expertise.
     
    Bret, Aug 16, 2005
    #18
  19. EMB

    Deadmeat Guest

    Re: Warranty Issues - Am I being unreasonable? - MAYBE

    > The motherboard in question is still a current model that they have in
    > stock. The original sale was a retail sale so is covered by the CGA
    > which leaves warranty responsibility with the retailer and not their
    > supplier.


    There is no requirement in the CGA to supply you with an immediate
    replacement out of their stock. It is worded in the vague term that
    they mus supply a replacement within a "reasonable time". This is
    deliberately vague as the meaning of reasonable time differs depending
    on the product. In the case of a kids computer a week seems perfectly
    reasonable to replace the part. If the item was essential and the
    person couldn't get by without it, then obviously the definition of
    reasonable time changes.

    > They were called by me in advance and asked whether they wanted a
    > complete machine or a bare board in the original packaging and they
    > opted for a complete machine as "it will be easier to check". I have
    > opted to receive the replacement in it's original packaging as the PC in
    > question belongs to an 11 year old kid who literally can't afford the
    > $25. I got involved as his (non-computer literate) father is a client
    > of mine and I originally assembled the machine as a favour.


    As an aside, how did the child buy a computer if he couldn't afford a
    $25 service fee, would it be too much to ask the father to pay for it?
    This is beside the point however so feel free to disregard this comment.
     
    Deadmeat, Aug 17, 2005
    #19
  20. Bret wrote:
    >>>And secondly why
    >>>should I pay a charge for them to meet their statutory obligations?


    >>They;re not, they're giving you what you want, a replacement part,
    >>surely if you got a replacement engine for your car, you installed it
    >>yourself, it fucked out, that you wouldn't expect them to install it for
    >>you?


    > They could be held liable for your time if the engine was at fault and
    > you installed it on good faith relying on their expertise.


    yeah, bad example... I know what I meant, and I suspect you do to,
    either way, I think that the OP was being a tad un-reasonable... after
    all, the OP chose to put it together himself, so why should the shop
    have to do it this time... The shop was in this instance working as a
    supplier of parts, not a servicing company.

    --
    http://dave.net.nz <- My personal site.
    http://synaptic.net.nz <- Dunedin Based IT and ISP services
     
    Dave - Dave.net.nz, Aug 17, 2005
    #20
    1. Advertising

Want to reply to this thread or ask your own question?

It takes just 2 minutes to sign up (and it's free!). Just click the sign up button to choose a username and then you can ask your own questions on the forum.
Similar Threads
  1. =?Utf-8?B?Z3Rw?=

    Unreasonable Reboots

    =?Utf-8?B?Z3Rw?=, Oct 14, 2004, in forum: Wireless Networking
    Replies:
    3
    Views:
    547
    =?Utf-8?B?Z3Rw?=
    Oct 14, 2004
  2. W6DKN
    Replies:
    0
    Views:
    388
    W6DKN
    Aug 1, 2003
  3. Surreart

    MACK WARRANTY??They don't do..(THE WARRANTY)

    Surreart, Dec 25, 2005, in forum: Digital Photography
    Replies:
    9
    Views:
    1,098
    Scott Schuckert
    Dec 26, 2005
  4. Dave

    Warranty With Incomplete Warranty Card

    Dave, Apr 5, 2007, in forum: Computer Support
    Replies:
    7
    Views:
    1,387
    philo
    Apr 6, 2007
  5. ~misfit~

    Replacement under warranty issues.

    ~misfit~, Aug 1, 2004, in forum: NZ Computing
    Replies:
    63
    Views:
    1,198
    Dave - Dave.net.nz
    Aug 11, 2004
Loading...

Share This Page