VPN suddenly stopped working

Discussion in 'Computer Support' started by alice, May 2, 2007.

  1. alice

    alice Guest

    I used to have a working VPN connection to my work place from my home
    XP PC. One day it just stopped working. It tried to connect and then
    reports that the server is unavailable. The VPN server is up and
    working. My internet connection is working just fine. Nothing changed
    on my PC that I know of. I have my windows firewall turned off. All my
    settings in the properties tabs are correct, as confirmed by my work
    place, and in fact I can go to another PC at a cafe and get it to work
    with the same settnigs.
    What else is there for me to check to get it to work? When I ping the
    server it is alive and well. My work place sysadmin has no idea what
    could possibly be wrong.
    alice, May 2, 2007
    #1
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  2. alice wrote:

    > I have my windows firewall turned off.


    Perhaps now your computer is owned by a bot-net, and doing malicious
    things that prevent your VPN from working.

    Never put an unprotected Windows PC on the internet without a firewall.
    I recall reading that the time from connecting to being hacked is now
    down to 12 minutes.

    --
    -bts
    -Motorcycles defy gravity; cars just suck
    Beauregard T. Shagnasty, May 2, 2007
    #2
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  3. alice

    alice Guest

    On May 2, 10:08 am, alice <> wrote:
    > I used to have a working VPN connection to my work place from my home
    > XP PC. One day it just stopped working. It tried to connect and then
    > reports that the server is unavailable. The VPN server is up and
    > working. My internet connection is working just fine. Nothing changed
    > on my PC that I know of. I have my windows firewall turned off. All my
    > settings in the properties tabs are correct, as confirmed by my work
    > place, and in fact I can go to another PC at a cafe and get it to work
    > with the same settnigs.
    > What else is there for me to check to get it to work? When I ping the
    > server it is alive and well. My work place sysadmin has no idea what
    > could possibly be wrong.


    I found out it's my Norton System works Worm Protection that is
    blocking my VPN. Does anyone know how to set up an exception for that?
    I found a window called Program Rules to "create rules to strictly
    control inbound access to programs on your computer" that currently
    includes MS Generic Host Process, an exe file. Is this the right
    place? Is there a file I can navigate to that would allow access to my
    VPN?
    alice, May 2, 2007
    #3
  4. alice

    WhzzKdd Guest

    "alice" <> wrote in message
    news:...
    > On May 2, 10:08 am, alice <> wrote:
    >> I used to have a working VPN connection to my work place from my home
    >> XP PC. One day it just stopped working. It tried to connect and then
    >> reports that the server is unavailable. The VPN server is up and
    >> working. My internet connection is working just fine. Nothing changed
    >> on my PC that I know of. I have my windows firewall turned off. All my
    >> settings in the properties tabs are correct, as confirmed by my work
    >> place, and in fact I can go to another PC at a cafe and get it to work
    >> with the same settnigs.
    >> What else is there for me to check to get it to work? When I ping the
    >> server it is alive and well. My work place sysadmin has no idea what
    >> could possibly be wrong.

    >
    > I found out it's my Norton System works Worm Protection that is
    > blocking my VPN. Does anyone know how to set up an exception for that?
    > I found a window called Program Rules to "create rules to strictly
    > control inbound access to programs on your computer" that currently
    > includes MS Generic Host Process, an exe file. Is this the right
    > place? Is there a file I can navigate to that would allow access to my
    > VPN?
    >


    Ditch the Norton crap. Uninstall it. Get rid of it. Then break the disc,
    burn the manuals and bury the ashes DEEP.
    WhzzKdd, May 2, 2007
    #4
  5. alice

    John Holmes Guest

    WhzzKdd "contributed" in 24hoursupport.helpdesk:

    > "alice" <> wrote in message
    > news:...
    >> On May 2, 10:08 am, alice <> wrote:
    >>> I used to have a working VPN connection to my work place from my home
    >>> XP PC. One day it just stopped working. It tried to connect and then
    >>> reports that the server is unavailable. The VPN server is up and
    >>> working. My internet connection is working just fine. Nothing changed
    >>> on my PC that I know of. I have my windows firewall turned off. All

    my
    >>> settings in the properties tabs are correct, as confirmed by my work
    >>> place, and in fact I can go to another PC at a cafe and get it to

    work
    >>> with the same settnigs.
    >>> What else is there for me to check to get it to work? When I ping the
    >>> server it is alive and well. My work place sysadmin has no idea what
    >>> could possibly be wrong.

    >>
    >> I found out it's my Norton System works Worm Protection that is
    >> blocking my VPN. Does anyone know how to set up an exception for that?
    >> I found a window called Program Rules to "create rules to strictly
    >> control inbound access to programs on your computer" that currently
    >> includes MS Generic Host Process, an exe file. Is this the right
    >> place? Is there a file I can navigate to that would allow access to my
    >> VPN?
    >>

    >
    > Ditch the Norton crap. Uninstall it. Get rid of it. Then break the

    disc,
    > burn the manuals and bury the ashes DEEP.
    >
    >
    >


    LOL

    --
    Your mother was an asthmatic beast who talked incessantly about
    blancmange in the sushi-bars of Osaka.
    John Holmes, May 2, 2007
    #5
  6. alice wrote:

    > I found out it's my Norton System works Worm Protection


    Get rid of that bloated stuff and use lean free stuff.
    http://k75s.home.att.net/tips.html

    You'll have to search the Symantec site for the program that actually
    removes all the traces that Add/Remove Programs leaves behind.

    --
    -bts
    -Motorcycles defy gravity; cars just suck
    Beauregard T. Shagnasty, May 2, 2007
    #6
  7. alice

    Mr. Arnold Guest

    "alice" <> wrote in message
    news:...
    > On May 2, 10:08 am, alice <> wrote:
    >> I used to have a working VPN connection to my work place from my home
    >> XP PC. One day it just stopped working. It tried to connect and then
    >> reports that the server is unavailable. The VPN server is up and
    >> working. My internet connection is working just fine. Nothing changed
    >> on my PC that I know of. I have my windows firewall turned off. All my
    >> settings in the properties tabs are correct, as confirmed by my work
    >> place, and in fact I can go to another PC at a cafe and get it to work
    >> with the same settnigs.
    >> What else is there for me to check to get it to work? When I ping the
    >> server it is alive and well. My work place sysadmin has no idea what
    >> could possibly be wrong.

    >
    > I found out it's my Norton System works Worm Protection that is
    > blocking my VPN. Does anyone know how to set up an exception for that?
    > I found a window called Program Rules to "create rules to strictly
    > control inbound access to programs on your computer" that currently
    > includes MS Generic Host Process, an exe file. Is this the right
    > place? Is there a file I can navigate to that would allow access to my
    > VPN?
    >


    Either call Norton's tech support for help or get rid of Norton of off the
    machine. The latter of the two would be the better choice.
    Mr. Arnold, May 3, 2007
    #7
  8. alice

    Robb Guest

    WhzzKdd wrote:

    >Ditch the Norton crap. Uninstall it. Get rid of it. Then break the disc,
    >burn the manuals and bury the ashes DEEP.


    Change that around a bit and you have: "How to avoid a divorce".

    Another way is to get a backhoe, a large backhoe - the bigger the
    better. :)


    --
    Robb | "Acme Tool Specialist"
    Robb, May 3, 2007
    #8
  9. Robb wrote:

    >Another way is to get a backhoe, a large backhoe - the bigger the
    >better. :)



    Who you callin' a backhoe?
    Rev. Al Sharpton, May 3, 2007
    #9
  10. "alice" <> wrote in message
    news:...
    > On May 2, 10:08 am, alice <> wrote:
    >> I used to have a working VPN connection to my work place from my home
    >> XP PC. One day it just stopped working. It tried to connect and then
    >> reports that the server is unavailable. The VPN server is up and
    >> working. My internet connection is working just fine. Nothing changed
    >> on my PC that I know of. I have my windows firewall turned off. All
    >> my
    >> settings in the properties tabs are correct, as confirmed by my work
    >> place, and in fact I can go to another PC at a cafe and get it to
    >> work
    >> with the same settnigs.
    >> What else is there for me to check to get it to work? When I ping the
    >> server it is alive and well. My work place sysadmin has no idea what
    >> could possibly be wrong.

    >
    > I found out it's my Norton System works Worm Protection that is
    > blocking my VPN. Does anyone know how to set up an exception for that?
    > I found a window called Program Rules to "create rules to strictly
    > control inbound access to programs on your computer" that currently
    > includes MS Generic Host Process, an exe file. Is this the right
    > place? Is there a file I can navigate to that would allow access to my
    > VPN?


    I cannot answer your question - if it was my question, I'd call Symantec
    telephone tech support.

    You can also try to work around this problem by uninstalling Norton,
    verifying that your VPN now works, then reinstalling Norton - I would
    reinstall while the VPN is connected. Another solution is to uninstall
    the VPN software and reinstall it and hope Norton asks you about the
    "new" program and if it's OK.

    -S-
    Steve Freides, May 3, 2007
    #10
  11. alice

    Robb Guest

    Robb, May 3, 2007
    #11
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