Voipcheap & CallerID

Discussion in 'UK VOIP' started by TheDragon, Sep 13, 2007.

  1. TheDragon

    TheDragon Guest

    Hi,
    I am trying to get callerID working on my voipcheap account. I have set up
    all my phone numbers on the account, and verified them. I can set them as
    caller ID in their software no problems. However I use a SIP device to make
    calls (Draytek 2800) but the callerID still comes up withheld. Does anyone
    else have this issue?
    Otherwise the service is both cheap and very stable with good voice quality.
    TheDragon, Sep 13, 2007
    #1
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  2. TheDragon

    TheDragon Guest

    "TheDragon" <> wrote in message
    news:...
    > Hi,
    > I am trying to get callerID working on my voipcheap account. I have set
    > up all my phone numbers on the account, and verified them. I can set them
    > as caller ID in their software no problems. However I use a SIP device to
    > make calls (Draytek 2800) but the callerID still comes up withheld. Does
    > anyone else have this issue?
    > Otherwise the service is both cheap and very stable with good voice
    > quality.
    >
    >


    Forgot to mention its voipcheap.com not the expensive uk varient.
    TheDragon, Sep 13, 2007
    #2
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  3. TheDragon

    Sinna Guest

    TheDragon wrote:
    > Hi,
    > I am trying to get callerID working on my voipcheap account. I have set up
    > all my phone numbers on the account, and verified them. I can set them as
    > caller ID in their software no problems. However I use a SIP device to make
    > calls (Draytek 2800) but the callerID still comes up withheld. Does anyone
    > else have this issue?
    > Otherwise the service is both cheap and very stable with good voice quality.
    >
    >
    >

    I'm experiencing the same problem. Whenever I call someone, they get
    'number suppressed' or 'secret number' (translations from Dutch). For me
    this is not a big issue when calling somebody on a fixed line (most
    don't have CallerID displayed), but for a mobile phone it's very
    annoying. Most users (including me) don't answer the (mobile) phone if
    the calling number is not provided.

    BTW: Number verification is used by VoipCheap (and the other Betamax
    clones) to be sure it's you dialing/sms-ing (?). Otherwise it's very
    easy to spoof somebody else's number.

    Sinna
    Sinna, Sep 13, 2007
    #3
  4. TheDragon

    Jono Guest

    TheDragon brought next idea :
    > Hi,
    > I am trying to get callerID working on my voipcheap account. I have set up
    > all my phone numbers on the account, and verified them. I can set them as
    > caller ID in their software no problems. However I use a SIP device to make
    > calls (Draytek 2800) but the callerID still comes up withheld. Does anyone
    > else have this issue?
    > Otherwise the service is both cheap and very stable with good voice quality.


    You have to tell your device which number to present.

    I have it working on my asterisk server, however, in the GUI there is a
    field that says "outbound caller ID" which makes it very simple.

    I am not familiar with the Draytek, so couldn't say where it goes, or
    indeed if it's possible on that device.
    Jono, Sep 13, 2007
    #4
  5. TheDragon

    TheDragon Guest

    "Sinna" <> wrote in message
    news:...
    > TheDragon wrote:
    >> Hi,
    >> I am trying to get callerID working on my voipcheap account. I have set
    >> up all my phone numbers on the account, and verified them. I can set them
    >> as caller ID in their software no problems. However I use a SIP device to
    >> make calls (Draytek 2800) but the callerID still comes up withheld. Does
    >> anyone else have this issue?
    >> Otherwise the service is both cheap and very stable with good voice
    >> quality.
    >>
    >>
    >>

    > I'm experiencing the same problem. Whenever I call someone, they get
    > 'number suppressed' or 'secret number' (translations from Dutch). For me
    > this is not a big issue when calling somebody on a fixed line (most don't
    > have CallerID displayed), but for a mobile phone it's very annoying. Most
    > users (including me) don't answer the (mobile) phone if the calling number
    > is not provided.
    >
    > BTW: Number verification is used by VoipCheap (and the other Betamax
    > clones) to be sure it's you dialing/sms-ing (?). Otherwise it's very easy
    > to spoof somebody else's number.
    >
    > Sinna


    i have done their number verification process on my home number and mobiles.
    Neither seem to come up when I call anyone.
    TheDragon, Sep 13, 2007
    #5
  6. TheDragon

    TheDragon Guest

    "Jono" <> wrote in message
    news:...
    > TheDragon brought next idea :
    >> Hi,
    >> I am trying to get callerID working on my voipcheap account. I have set
    >> up all my phone numbers on the account, and verified them. I can set them
    >> as caller ID in their software no problems. However I use a SIP device to
    >> make calls (Draytek 2800) but the callerID still comes up withheld. Does
    >> anyone else have this issue?
    >> Otherwise the service is both cheap and very stable with good voice
    >> quality.

    >
    > You have to tell your device which number to present.
    >
    > I have it working on my asterisk server, however, in the GUI there is a
    > field that says "outbound caller ID" which makes it very simple.
    >
    > I am not familiar with the Draytek, so couldn't say where it goes, or
    > indeed if it's possible on that device.
    >
    >


    Thanks. The only place to enter a number is in a box called display name. My
    other accounts I have the number in there, the voipcheap I entered my name
    as a number isn't provided. I have changed this top the number I want
    displayed, so will see what happens when I make a call next.
    TheDragon, Sep 13, 2007
    #6
  7. TheDragon skrev:
    > Hi,
    > I am trying to get callerID working on my voipcheap account. I have set up
    > all my phone numbers on the account, and verified them. I can set them as
    > caller ID in their software no problems. However I use a SIP device to make
    > calls (Draytek 2800) but the callerID still comes up withheld. Does anyone
    > else have this issue?
    > Otherwise the service is both cheap and very stable with good voice quality.
    >
    >
    >


    Make sure you send your number in international format, i.e.
    0044xxxxxxxxxx - it works fine here (Asterisk).

    /TKJ
    Thomas Jensen, Sep 13, 2007
    #7
  8. TheDragon

    TheDragon Guest

    "Thomas Jensen" <> wrote in message
    news:46e90b22$0$90271$...
    > TheDragon skrev:
    >> Hi,
    >> I am trying to get callerID working on my voipcheap account. I have set
    >> up all my phone numbers on the account, and verified them. I can set them
    >> as caller ID in their software no problems. However I use a SIP device to
    >> make calls (Draytek 2800) but the callerID still comes up withheld. Does
    >> anyone else have this issue?
    >> Otherwise the service is both cheap and very stable with good voice
    >> quality.
    >>
    >>
    >>

    >
    > Make sure you send your number in international format, i.e.
    > 0044xxxxxxxxxx - it works fine here (Asterisk).
    >
    > /TKJ


    Argh, I send it as +441225 etc etc
    TheDragon, Sep 13, 2007
    #8
  9. TheDragon wrote:
    > "Thomas Jensen" <> wrote in message
    > news:46e90b22$0$90271$...
    >> TheDragon skrev:
    >>> Hi,
    >>> I am trying to get callerID working on my voipcheap account. I
    >>> have set up all my phone numbers on the account, and verified them.
    >>> I can set them as caller ID in their software no problems. However
    >>> I use a SIP device to make calls (Draytek 2800) but the callerID
    >>> still comes up withheld. Does anyone else have this issue?
    >>> Otherwise the service is both cheap and very stable with good voice
    >>> quality.
    >>>
    >>>
    >>>

    >>
    >> Make sure you send your number in international format, i.e.
    >> 0044xxxxxxxxxx - it works fine here (Asterisk).
    >>
    >> /TKJ

    >
    > Argh, I send it as +441225 etc etc



    I sent the verification out as +44121.... and that works, in my UserID field
    on my PAP2 I can enter either +44121 or 0044121... or 0121... and the
    correct verified CLID is sent. I have my displayed CLID in my UserID field
    and my Betamax service username in the Auth ID field and Use Auth ID set to
    yes.


    --
    http://petitions.pm.gov.uk/MetricNow
    http://ec.europa.eu/consumers/dyna/rapex/rapex_archives_en.cfm
    {{{{{Welcome}}}}}, Sep 13, 2007
    #9
  10. Hello,

    >>> However I use a SIP device to make calls (Draytek 2800) but the callerID
    >>> still comes up withheld. Does anyone else have this issue?


    another thing, which could be important (at least it was with my
    freecall.com account) was, that in the web configuration (in my case
    www.freecall.com, not in the draytek !) the VOIP number is the first number
    to enter and it is marked as VOIP number. I have entered it as +49322...
    Second number is my private number +4981...

    Perhaps the same option also exists in the configuration of voipcheap ?

    Regards,

    Martin
    Martin Maurer, Sep 13, 2007
    #10
  11. TheDragon

    TheDragon Guest

    "Martin Maurer" <> wrote in message
    news:46e93e93$0$47140$...
    > Hello,
    >
    >>>> However I use a SIP device to make calls (Draytek 2800) but the
    >>>> callerID still comes up withheld. Does anyone else have this issue?

    >
    > another thing, which could be important (at least it was with my
    > freecall.com account) was, that in the web configuration (in my case
    > www.freecall.com, not in the draytek !) the VOIP number is the first
    > number to enter and it is marked as VOIP number. I have entered it as
    > +49322... Second number is my private number +4981...
    >
    > Perhaps the same option also exists in the configuration of voipcheap ?
    >
    > Regards,
    >
    > Martin
    >


    Argh, will give that a whirl.

    >
    TheDragon, Sep 13, 2007
    #11
  12. TheDragon

    TheDragon Guest

    "{{{{{Welcome}}}}}" <bhx_spam@trapped__hotmail.co.uk> wrote in message
    news:zraGi.13661$...
    > TheDragon wrote:
    >> "Thomas Jensen" <> wrote in message
    >> news:46e90b22$0$90271$...
    >>> TheDragon skrev:
    >>>> Hi,
    >>>> I am trying to get callerID working on my voipcheap account. I
    >>>> have set up all my phone numbers on the account, and verified them.
    >>>> I can set them as caller ID in their software no problems. However
    >>>> I use a SIP device to make calls (Draytek 2800) but the callerID
    >>>> still comes up withheld. Does anyone else have this issue?
    >>>> Otherwise the service is both cheap and very stable with good voice
    >>>> quality.
    >>>>
    >>>>
    >>>>
    >>>
    >>> Make sure you send your number in international format, i.e.
    >>> 0044xxxxxxxxxx - it works fine here (Asterisk).
    >>>
    >>> /TKJ

    >>
    >> Argh, I send it as +441225 etc etc

    >
    >
    > I sent the verification out as +44121.... and that works, in my UserID
    > field on my PAP2 I can enter either +44121 or 0044121... or 0121... and
    > the correct verified CLID is sent. I have my displayed CLID in my UserID
    > field and my Betamax service username in the Auth ID field and Use Auth ID
    > set to yes.
    >



    Yes this has worked. Many thanks indeed. Now my family know its me calling
    when I ring them up instead of a witheld message.


    >
    TheDragon, Sep 13, 2007
    #12
  13. {{{{{Welcome}}}}} wrote:

    > I sent the verification out as +44121.... and that works, in my UserID
    > field on my PAP2 I can enter either +44121 or 0044121... or 0121... and
    > the correct verified CLID is sent. I have my displayed CLID in my
    > UserID field and my Betamax service username in the Auth ID field and
    > Use Auth ID set to yes.


    Brilliant job!
    I had given up any chance of using CLID on my voipcheap/Draytek
    combination!
    After a bit of tinkering about with not letting the router register the
    account I finally got a genuine number (my geographical number that is
    partner to my 0845 number) validated and giving a simple 01179118139

    I thank you TheDragon for bringing this thread to light and
    {{{{{Welcome}}}}} for the information that has proved most usefull.

    No longer shall we get ignored and non-returned calls.

    Thankyou everyone!

    Pete.

    --
    http://gymratz.co.uk - Fitness & Gym Equipment/nutrition specialists.
    http://www.water-rower.co.uk - The ultimate rowing simulator.
    http://www.BBE-Boxing-Equipment.co.uk - New Boxing Equipment site.
    http://www.commercial-gym-equipment.co.uk - Commercial Gym Equipment.
    Pet - www.GymRatZ.co.uk, Sep 13, 2007
    #13
  14. TheDragon

    Sinna Guest

    TheDragon wrote:
    > Hi,
    > I am trying to get callerID working on my voipcheap account. I have set up
    > all my phone numbers on the account, and verified them. I can set them as
    > caller ID in their software no problems. However I use a SIP device to make
    > calls (Draytek 2800) but the callerID still comes up withheld. Does anyone
    > else have this issue?
    > Otherwise the service is both cheap and very stable with good voice quality.
    >
    >
    >

    As you have traversed this thread, you'll have found the solution.
    I just want to mention that you have to verify your phone number using
    the VoipCheap client application, otherwise it will *not* work.

    Sinna
    Sinna, Sep 13, 2007
    #14
  15. TheDragon

    TheDragon Guest

    "Sinna" <> wrote in message
    news:...
    > TheDragon wrote:
    >> Hi,
    >> I am trying to get callerID working on my voipcheap account. I have set
    >> up all my phone numbers on the account, and verified them. I can set them
    >> as caller ID in their software no problems. However I use a SIP device to
    >> make calls (Draytek 2800) but the callerID still comes up withheld. Does
    >> anyone else have this issue?
    >> Otherwise the service is both cheap and very stable with good voice
    >> quality.
    >>
    >>
    >>

    > As you have traversed this thread, you'll have found the solution.
    > I just want to mention that you have to verify your phone number using the
    > VoipCheap client application, otherwise it will *not* work.
    >
    > Sinna


    RGR done that. while I was there I verified all my numbers, just in case I
    feel like changing my CLID.

    Life is so much better now.

    Thanks {{{{{Welcome}}}}}}}
    TheDragon, Sep 14, 2007
    #15
  16. TheDragon

    TheDragon Guest

    Glad everyone is happy. And my question has helped someone else. Maybe over
    the coming monnths, people will google the same question and find the answer
    that no one seemed to have. Appart from {{{Welcome}}} that is.

    Well done. I owe U a beer. Next time yr in Cyprus, look me up.
    TheDragon, Sep 14, 2007
    #16
  17. Sinna wrote:

    > As you have traversed this thread, you'll have found the solution.
    > I just want to mention that you have to verify your phone number using
    > the VoipCheap client application, otherwise it will *not* work.


    That was the bit that threw mw.
    The client application just wouldn't verify the numbers until I set
    voipcheap account in draytek to not register at all.

    then all was rosy!

    :¬)


    --
    http://gymratz.co.uk - Fitness & Gym Equipment/nutrition specialists.
    http://www.water-rower.co.uk - The ultimate rowing simulator.
    http://www.BBE-Boxing-Equipment.co.uk - New Boxing Equipment site.
    http://www.commercial-gym-equipment.co.uk - Commercial Gym Equipment.
    Pet - www.GymRatZ.co.uk, Sep 14, 2007
    #17
  18. TheDragon

    Sinna Guest

    Pet - www.GymRatZ.co.uk wrote:
    > Sinna wrote:
    >
    >> As you have traversed this thread, you'll have found the solution.
    >> I just want to mention that you have to verify your phone number using
    >> the VoipCheap client application, otherwise it will *not* work.

    >
    > That was the bit that threw mw.
    > The client application just wouldn't verify the numbers until I set
    > voipcheap account in draytek to not register at all.
    >
    > then all was rosy!
    >
    > :¬)
    >
    >

    That's quite understandable as the client refuses to log on when the
    same account has logged in already. When it's the client that logs in,
    the already running client gets notified a login attempt was made from
    another PC. It however doesn't notify you when the login was performed
    by your VoIP gateway (or something similar).

    Sinna
    Sinna, Sep 14, 2007
    #18
  19. TheDragon

    Rob Guest

    "TheDragon" <> wrote in message
    news:...
    >
    > Glad everyone is happy. And my question has helped someone else. Maybe

    over
    > the coming monnths, people will google the same question and find the

    answer
    > that no one seemed to have. Appart from {{{Welcome}}} that is.
    >
    > Well done. I owe U a beer. Next time yr in Cyprus, look me up.


    Hi TheDragon

    Would you mind telling me what firmware version you are using with your
    DrayTek?

    I'm also using a DrayTek 2800VG (firmware V2.8 but I've tried this in the
    past with some older versions) and I've been trying to get it to send my
    landline number as CLID with my VoipStunt account, but haven't had any
    success.

    The landline number has been confirmed and works fine if I use the VoipStunt
    software client to make a call, but I can't get it to work with the DrayTek.
    I've tried all the possible formats (International +441xxxxxxxxx and
    00441xxxxxxxxx, and National 01xxxxxxxxx ) for entering the number into the
    "Display Name" field for the account, but nothing will work. All that
    happens is that the CLID which is sent is that of the associated free DID
    number (0115xxxxxxx).

    I've tried de-registering and re-registering the account in between changing
    the numbers to no avail.

    Stumped.

    Rob
    Rob, Sep 18, 2007
    #19
  20. TheDragon

    TheDragon Guest

    "Rob" <> wrote in message
    news:...
    >
    > "TheDragon" <> wrote in message
    > news:...
    >>
    >> Glad everyone is happy. And my question has helped someone else. Maybe

    > over
    >> the coming monnths, people will google the same question and find the

    > answer
    >> that no one seemed to have. Appart from {{{Welcome}}} that is.
    >>
    >> Well done. I owe U a beer. Next time yr in Cyprus, look me up.

    >
    > Hi TheDragon
    >
    > Would you mind telling me what firmware version you are using with your
    > DrayTek?
    >
    > I'm also using a DrayTek 2800VG (firmware V2.8 but I've tried this in the
    > past with some older versions) and I've been trying to get it to send my
    > landline number as CLID with my VoipStunt account, but haven't had any
    > success.
    >
    > The landline number has been confirmed and works fine if I use the
    > VoipStunt
    > software client to make a call, but I can't get it to work with the
    > DrayTek.
    > I've tried all the possible formats (International +441xxxxxxxxx and
    > 00441xxxxxxxxx, and National 01xxxxxxxxx ) for entering the number into
    > the
    > "Display Name" field for the account, but nothing will work. All that
    > happens is that the CLID which is sent is that of the associated free DID
    > number (0115xxxxxxx).
    >
    > I've tried de-registering and re-registering the account in between
    > changing
    > the numbers to no avail.
    >
    > Stumped.
    >
    > Rob


    I am using V2.8 UK.

    As I found out the displayname field means nothing. Put your number in the
    account field. Then put your account details in the Authentication ID field
    and tick the box. I have the number in there in normal UK format 012xx
    xxxxxx. If i ring the UK it comes up in uk format. If i ring abroad it comes
    as 0044xxxxxxx

    I had to ensure the number was verified as it wouldnt work otherwise.

    >
    >
    TheDragon, Sep 19, 2007
    #20
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