VOIP Provider Advice

Discussion in 'UK VOIP' started by tomjermy@gmail.com, Nov 2, 2005.

  1. Guest

    Hi,

    I am going to setup VoIP for a small business. They currently have 4
    ISDN channels (2 lines), a separate analogue fax line and a 4mB down /
    512 kB up broadband internet connection.

    Can anyone give me advice on the best IAX/IAX2 or SIP to PSTN provider.
    Cheap would be good, but obviously reliability is most important.

    Any other info or advice would be appreciated.

    Thanks!

    Tom Jermy
    , Nov 2, 2005
    #1
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  2. cjd Guest

    cjd, Nov 3, 2005
    #2
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  3. Brian A Guest

    On 2 Nov 2005 16:22:23 -0800, "cjd" <> wrote:

    >Have a look at Voipfone (www.voipfone.co.uk). They specialise in small
    >business products. With a broadband connection you can do away with the
    >ISDN and get an IP PBX (99p per extension).
    >
    >I'm involved with the company so don't take my word for it - read the
    >forums.
    >
    >You might want to see a review here:
    >
    >http://www.vonmag.com/issue/2005/oct/depts/europe.asp

    Whilst I agree that voipfone is one of the better providers you
    shouldn't expect to get absolute reliabilty from any voip provider.
    Certainly I wouldn't advise the giving out geo-voip phone numbers to
    customers if a break in service is likley to affect your business
    significantly. If you have non-geos that can readily be directed to
    other lines in case of emergency then that would be OK. Alternatively
    for outgoing calls it would be generally OK.



    Remove 'no_spam_' from email address.
    Brian A, Nov 3, 2005
    #3
  4. Telephoneman Guest

    "Brian A" <> wrote in message
    news:p...
    > On 2 Nov 2005 16:22:23 -0800, "cjd" <> wrote:
    >
    > >Have a look at Voipfone (www.voipfone.co.uk). They specialise in small
    > >business products. With a broadband connection you can do away with the
    > >ISDN and get an IP PBX (99p per extension).
    > >
    > >I'm involved with the company so don't take my word for it - read the
    > >forums.
    > >
    > >You might want to see a review here:
    > >
    > >http://www.vonmag.com/issue/2005/oct/depts/europe.asp

    > Whilst I agree that voipfone is one of the better providers you
    > shouldn't expect to get absolute reliabilty from any voip provider.
    > Certainly I wouldn't advise the giving out geo-voip phone numbers to
    > customers if a break in service is likley to affect your business
    > significantly. If you have non-geos that can readily be directed to
    > other lines in case of emergency then that would be OK. Alternatively
    > for outgoing calls it would be generally OK.
    >

    Why do you feel that we shouldn't expect absolute reliability from a voip
    provider? Surely if voip is to compete in the mainstream then "five nines"
    reliability must be the aim. Or is there something inherent in the
    technology that means it can't happen? If that's the case it's hard to see
    why telcos such as BT are migrating to ip networks.
    Telephoneman, Nov 3, 2005
    #4
  5. PhilT Guest

    "Why do you feel that we shouldn't expect absolute reliability from a
    voip
    provider?"

    'cos it uses the public internet, an un-managed resource with no
    service guarantees. What's the SLA on your Broadband connection, for
    example.

    Phil
    PhilT, Nov 3, 2005
    #5
  6. Ivor Jones Guest

    "Telephoneman" <>
    wrote in message news:

    [snip]

    > Why do you feel that we shouldn't expect absolute
    > reliability from a voip provider? Surely if voip is to
    > compete in the mainstream then "five nines" reliability
    > must be the aim. Or is there something inherent in the
    > technology that means it can't happen? If that's the case
    > it's hard to see why telcos such as BT are migrating to
    > ip networks.


    There is a basic difference between VoIP telephone systems (at least as
    they currently stand) and mainstream systems like BT and Telewest etc.
    With the former, a large proportion of equipment is installed at customers
    premises and is self-configured. Customers make mistakes. An awful lot of
    problems that people have with VoIP are less to do with network
    reliability and more towards customer misconfiguration. Look at the sheer
    number of threads on this group alone asking "how do I configure a Linksys
    PAP2 for such and such a service..?" and you'll see what I mean.

    That's not to say networks don't have their problems, but they aren't to
    blame for most end user problems.

    Ivor
    Ivor Jones, Nov 3, 2005
    #6
  7. In article <>, Telephoneman
    <> writes
    >
    >"Brian A" <> wrote in message
    >news:p...
    >> Whilst I agree that voipfone is one of the better providers you
    >> shouldn't expect to get absolute reliabilty from any voip provider.
    >> Certainly I wouldn't advise the giving out geo-voip phone numbers to
    >> customers if a break in service is likley to affect your business
    >> significantly. If you have non-geos that can readily be directed to
    >> other lines in case of emergency then that would be OK. Alternatively
    >> for outgoing calls it would be generally OK.
    >>

    Except for emergencies - no 999 service. Also you'll lose service in a
    power failure unless you have a UPS; yes, I know that will also apply to
    your internal network but it would be useful to retain a limited service
    in such cases, just one land-line, would it not?

    >Why do you feel that we shouldn't expect absolute reliability from a voip
    >provider? Surely if voip is to compete in the mainstream then "five nines"
    >reliability must be the aim. Or is there something inherent in the
    >technology that means it can't happen? If that's the case it's hard to see
    >why telcos such as BT are migrating to ip networks.
    >

    Could be delayed packets in an asynchronous network which doesn't matter
    to data but would do for voice.

    Also some of the providers mentioned in this thread are marked "Beta"
    though this doesn't apply to Voipfoin.
    --
    Peter Pratten
    Please reply in group only
    Peter Pratten, Nov 4, 2005
    #7
  8. Tony Benshaw Guest

    hmmm, i wouldn't exactly call their products "business quality". They are ok
    for a home user but far from the requirements of a business environment.
    Also just tried to look at the web site and it's down!!!!


    "cjd" <> wrote in message
    news:...
    > Have a look at Voipfone (www.voipfone.co.uk). They specialise in small
    > business products. With a broadband connection you can do away with the
    > ISDN and get an IP PBX (99p per extension).
    >
    > I'm involved with the company so don't take my word for it - read the
    > forums.
    >
    > You might want to see a review here:
    >
    > http://www.vonmag.com/issue/2005/oct/depts/europe.asp
    >
    Tony Benshaw, Nov 5, 2005
    #8
  9. Mark Adamson Guest

    >
    > "cjd" <> wrote in message
    > news:...
    >> Have a look at Voipfone (www.voipfone.co.uk). They specialise in small
    >> business products. With a broadband connection you can do away with the
    >> ISDN and get an IP PBX (99p per extension).
    >>
    >> I'm involved with the company so don't take my word for it - read the
    >> forums.
    >>
    >> You might want to see a review here:
    >>
    >> http://www.vonmag.com/issue/2005/oct/depts/europe.asp
    >>

    >
    > hmmm, i wouldn't exactly call their products "business quality". They are
    > ok
    > for a home user but far from the requirements of a business environment.
    > Also just tried to look at the web site and it's down!!!!


    Yes, we were informed that there would be an outage this morning as they
    move over to new and more reliable equipment. It seems the outage has lasted
    longer than they planned.

    I am surprised that they didn't schedule it for an earlier hour, or that
    they couldn't do more thorough testing on the new service before it was
    deployed live. I have written them an email saying as much, and from past
    experience would expect them to implement changes in procedure, but we shall
    see.

    Mark
    Mark Adamson, Nov 5, 2005
    #9
  10. Guest

    On Thu, 03 Nov 2005 11:29:52 GMT, Brian A
    <> wrote:

    >Whilst I agree that voipfone is one of the better providers you
    >shouldn't expect to get absolute reliabilty from any voip provider.


    A bit worrying, considering that BT is switching to VOIP from next
    year.

    Why do you think that VOIP should be less reliable.
    --
    Visit the Hairydog Guide to Mobile Phones
    http://www.hairydog.co.uk/cell1.html
    , Nov 5, 2005
    #10
  11. Guest

    On Fri, 4 Nov 2005 15:01:57 +0000, Peter Pratten
    <> wrote:

    >Except for emergencies - no 999 service. Also you'll lose service in a
    >power failure unless you have a UPS; yes, I know that will also apply to
    >your internal network but it would be useful to retain a limited service
    >in such cases, just one land-line, would it not?


    For any PBX it would be the same.

    Given that just about everyone has a mobile phone, I don't think that
    lack of 999 access will be an issue nowadays.
    --
    Visit the Hairydog Guide to Mobile Phones
    http://www.hairydog.co.uk/cell1.html
    , Nov 5, 2005
    #11
  12. David Cook Guest

    wrote:
    > Hi,
    >
    > I am going to setup VoIP for a small business. They currently have 4
    > ISDN channels (2 lines), a separate analogue fax line and a 4mB down /
    > 512 kB up broadband internet connection.
    >
    > Can anyone give me advice on the best IAX/IAX2 or SIP to PSTN provider.
    > Cheap would be good, but obviously reliability is most important.
    >
    > Any other info or advice would be appreciated.
    >
    > Thanks!
    >
    > Tom Jermy
    >


    Gradwell have a business targeted VOIP service. We have been using both
    their inbound and outbound services for evaluating Asterisk. We will
    also be using their outbound service to overflow from a single ISDN2e
    connection (two channels) in a small pilot Asterisk implementation at
    one of our sites.

    http://www.gradwell.com/voip/
    David Cook, Nov 5, 2005
    #12
  13. wooosh Guest

    "David Cook" <> wrote in message
    news:436d0857$0$38043$...
    > wrote:
    >> Hi,
    >>
    >> I am going to setup VoIP for a small business. They currently have 4
    >> ISDN channels (2 lines), a separate analogue fax line and a 4mB down /
    >> 512 kB up broadband internet connection.
    >>
    >> Can anyone give me advice on the best IAX/IAX2 or SIP to PSTN provider.
    >> Cheap would be good, but obviously reliability is most important.
    >>
    >> Any other info or advice would be appreciated.
    >> .
    >> Thanks!
    >>
    >> Tom Jermy
    >>

    >
    > Gradwell have a business targeted VOIP service. We have been using both
    > their inbound and outbound services for evaluating Asterisk. We will also
    > be using their outbound service to overflow from a single ISDN2e
    > connection (two channels) in a small pilot Asterisk implementation at one
    > of our sites.
    >
    > http://www.gradwell.com/voip/
    wooosh, Nov 10, 2005
    #13
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