VOiP and telephone company customer service

Discussion in 'VOIP' started by hdtv?, Sep 4, 2007.

  1. hdtv?

    hdtv? Guest

    My experience indicates over the last 5 years it's very difficult to
    get customer service from a telephone related company. One of my main
    reasons for leaving Sprint (now Embarq) was the terrible customer
    service they provided. VOiP customer service has been much worse then
    Sprint, the only time I can expect to speak to
    a CSR is if I am signing up and they are receiving $'s. Packet8 was
    impossible to contact, SunRocket was
    no better (as you know gone now, I sent out paperwork to the
    liquidation company today) and several alternatives
    to SR have been no better. My current provider as recommended as an
    alternative to SR does not attempt to
    answer tech support calls and email is returned with a canned response
    that does not address my issues.

    It's no wonder unemployment is high, the telephone operators are long
    gone and the few CSR's are frequently outside of the US/Canada.
     
    hdtv?, Sep 4, 2007
    #1
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