Urgent Help Needed-IT Management

Discussion in 'Computer Support' started by Mark Rosenbaum, Nov 6, 2003.

  1. Sorry for the inappropriate group posting but didn't know which groups to
    post to.

    I have just been given the task of taking over my company's entire MIS/IT
    department. I'm already pulling my hair out. There are so many problems
    that it's not even funny. I would greatly appreciated anyone's advice,
    suggestions, and help on the items listed below.


    Can anyone provide me with some examples of solid SOP's for an IT dept. or
    suggest where I might find some on the web.

    Does anyone have copies of helpdesk tickets that they can shoot off to me I
    will need to make some for the dept.

    I know that I have seen daily, weekly, and monthly check lists for installed
    systems. Basically a check list for tasks that should be done to the server
    room, servers, PC's and the such, but can't find any.

    Any ideas or knowledge from anyone concerning the processes and flows of
    running an MIS dept.

    Basically I was given the job because my bosses think a band-aid needs to be
    applied to some problems where there should be a tunicate.

    Please feel free to post back in this group or email me at
    Mark Rosenbaum, Nov 6, 2003
    #1
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  2. Mark Rosenbaum

    Harrison Guest

    Your company has made a grievous error.

    On Thu, 6 Nov 2003 08:30:51 -0500, "Mark Rosenbaum"
    <> wrote:

    >Sorry for the inappropriate group posting but didn't know which groups to
    >post to.
    >
    >I have just been given the task of taking over my company's entire MIS/IT
    >department. I'm already pulling my hair out. There are so many problems
    >that it's not even funny. I would greatly appreciated anyone's advice,
    >suggestions, and help on the items listed below.
    >
    >
    >Can anyone provide me with some examples of solid SOP's for an IT dept. or
    >suggest where I might find some on the web.
    >
    >Does anyone have copies of helpdesk tickets that they can shoot off to me I
    >will need to make some for the dept.
    >
    >I know that I have seen daily, weekly, and monthly check lists for installed
    >systems. Basically a check list for tasks that should be done to the server
    >room, servers, PC's and the such, but can't find any.
    >
    >Any ideas or knowledge from anyone concerning the processes and flows of
    >running an MIS dept.
    >
    >Basically I was given the job because my bosses think a band-aid needs to be
    >applied to some problems where there should be a tunicate.
    >
    >Please feel free to post back in this group or email me at
    >
    >
    Harrison, Nov 6, 2003
    #2
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  3. Mark Rosenbaum wrote:
    > Sorry for the inappropriate group posting but didn't know which
    > groups to post to.
    >
    > I have just been given the task of taking over my company's entire
    > MIS/IT department. I'm already pulling my hair out. There are so
    > many problems that it's not even funny. I would greatly appreciated
    > anyone's advice, suggestions, and help on the items listed below.


    And the ship sinks...
    1-2-Phenyl-1-Fluorostyryl-Indolo-Cyclododecan-1-2-, Nov 6, 2003
    #3
  4. Mark Rosenbaum

    slumpy Guest

    With a rumble and a belch Mark Rosenbaum decided to put the World to rights
    with this little speech from the heart...

    > Sorry for the inappropriate group posting but didn't know which
    > groups to post to.


    I'd employ someone to do it for you - expecting a gardener to repair the
    master's Rolls Royce is never a good idea.
    --
    slumpy
    no more
    no less
    just slumpy
    slumpy, Nov 6, 2003
    #4
  5. Mark Rosenbaum

    hugh jass Guest

    Yes, employ somebody who really knows what they are doing and then make it
    look like you are supervising them so you can take the credit.
    best of luck

    --
    ______________________
    please remove the obvious from my email...
    "slumpy" <> wrote in message
    news:bodls3$1d27iv$-berlin.de...
    : With a rumble and a belch Mark Rosenbaum decided to put the World to
    rights
    : with this little speech from the heart...
    :
    : > Sorry for the inappropriate group posting but didn't know which
    : > groups to post to.
    :
    : I'd employ someone to do it for you - expecting a gardener to repair the
    : master's Rolls Royce is never a good idea.
    : --
    : slumpy
    : no more
    : no less
    : just slumpy
    :
    :
    hugh jass, Nov 6, 2003
    #5
  6. Mark Rosenbaum

    slumpy Guest

    With a rumble and a belch hugh jass decided to put the World to rights with
    this little speech from the heart...

    >> With a rumble and a belch Mark Rosenbaum decided to put the World to
    >> rights with this little speech from the heart...
    >>
    >>> Sorry for the inappropriate group posting but didn't know which
    >>> groups to post to.

    >>
    >> I'd employ someone to do it for you - expecting a gardener to repair
    >> the master's Rolls Royce is never a good idea.


    > Yes, employ somebody who really knows what they are doing and then
    > make it look like you are supervising them so you can take the credit.
    > best of luck


    Ooh good call - that benefit passed me by ;-)
    --
    slumpy
    no more
    no less
    just slumpy
    slumpy, Nov 6, 2003
    #6
  7. Mark Rosenbaum

    why? Guest

    X-No-Archive: Yes
    On Thu, 6 Nov 2003 08:30:51 -0500, Mark Rosenbaum wrote:

    x-post trimmed to 24HSHD from
    Newsgroups: 24hoursupport.helpdesk,comp.os.ms-windows.networking,
    comp.os.ms-windows.networking.windows,comp.os.ms-windows.nt.admin.networking,
    comp.os.ms-windows.nt.admin.networks,comp.os.ms-windows.nt.networking

    >Sorry for the inappropriate group posting but didn't know which groups to
    >post to.


    Get a new job fast......

    >I have just been given the task of taking over my company's entire MIS/IT
    >department. I'm already pulling my hair out. There are so many problems


    Leave..... buy wig ....

    <snip>

    Me
    why?, Nov 6, 2003
    #7
  8. Mark Rosenbaum wrote:
    > Sorry for the inappropriate group posting but didn't know which
    > groups to post to.
    >
    > I have just been given the task of taking over my company's entire
    > MIS/IT department. I'm already pulling my hair out. There are so
    > many problems that it's not even funny. I would greatly appreciated
    > anyone's advice, suggestions, and help on the items listed below.
    >
    >
    > Can anyone provide me with some examples of solid SOP's for an IT
    > dept. or suggest where I might find some on the web.
    >
    > Does anyone have copies of helpdesk tickets that they can shoot off
    > to me I will need to make some for the dept.
    >
    > I know that I have seen daily, weekly, and monthly check lists for
    > installed systems. Basically a check list for tasks that should be
    > done to the server room, servers, PC's and the such, but can't find
    > any.
    >
    > Any ideas or knowledge from anyone concerning the processes and flows
    > of running an MIS dept.
    >
    > Basically I was given the job because my bosses think a band-aid
    > needs to be applied to some problems where there should be a tunicate.
    >
    > Please feel free to post back in this group or email me at
    >


    I'm sure there are lots of people how could give you some solid advice but
    1) we'd need alot more detail, and 2) many of us get paid for that kind of
    advice. Speaking for myself, I guess I don't mind giving the occasional
    free advice with specific issues, because I suspect I'd get the same in
    return when I had a problem, but you are asking us to do lots more then help
    with a simple problem.

    My advice, hire a MIS/IT manager or look for some short term consultant
    help.

    --

    Rob
    Robert R Kircher, Jr., Nov 6, 2003
    #8
  9. Mark Rosenbaum

    Sherry Guest

    "Mark Rosenbaum" <> wrote in message
    news:n2sqb.29350$...
    > Sorry for the inappropriate group posting but didn't know which groups to
    > post to.
    >
    > I have just been given the task of taking over my company's entire MIS/IT
    > department. I'm already pulling my hair out. There are so many problems
    > that it's not even funny. I would greatly appreciated anyone's advice,
    > suggestions, and help on the items listed below.
    >
    >
    > Can anyone provide me with some examples of solid SOP's for an IT dept. or
    > suggest where I might find some on the web.
    >
    > Does anyone have copies of helpdesk tickets that they can shoot off to me

    I
    > will need to make some for the dept.
    >
    > I know that I have seen daily, weekly, and monthly check lists for

    installed
    > systems. Basically a check list for tasks that should be done to the

    server
    > room, servers, PC's and the such, but can't find any.
    >
    > Any ideas or knowledge from anyone concerning the processes and flows of
    > running an MIS dept.
    >
    > Basically I was given the job because my bosses think a band-aid needs to

    be
    > applied to some problems where there should be a tunicate.
    >
    > Please feel free to post back in this group or email me at
    >
    >

    Check out www.techrepublic.com. They have downloadable forms for IT stuff,
    etc.


    ---
    Outgoing mail is certified Virus Free.
    Checked by AVG anti-virus system (http://www.grisoft.com).
    Version: 6.0.536 / Virus Database: 331 - Release Date: 11/3/03
    Sherry, Nov 6, 2003
    #9
  10. Mark Rosenbaum wrote:

    > Sorry for the inappropriate group posting but didn't know which groups to
    > post to.
    >
    > I have just been given the task of taking over my company's entire MIS/IT
    > department. I'm already pulling my hair out. There are so many problems
    > that it's not even funny. I would greatly appreciated anyone's advice,
    > suggestions, and help on the items listed below.
    >
    >
    > Can anyone provide me with some examples of solid SOP's for an IT dept. or
    > suggest where I might find some on the web.
    >
    > Does anyone have copies of helpdesk tickets that they can shoot off to me
    > I will need to make some for the dept.
    >
    > I know that I have seen daily, weekly, and monthly check lists for
    > installed
    > systems. Basically a check list for tasks that should be done to the
    > server room, servers, PC's and the such, but can't find any.
    >
    > Any ideas or knowledge from anyone concerning the processes and flows of
    > running an MIS dept.
    >
    > Basically I was given the job because my bosses think a band-aid needs to
    > be applied to some problems where there should be a tunicate.
    >
    > Please feel free to post back in this group or email me at
    >
    >
    >

    You poor bastard. I sympathize with you.
    I would start looking for a new job right now ... you'll need it, probably
    sooner than you think.
    --
    Gary G. Taylor * Rialto, CA
    gary at donavan dot org / http:// geetee dot donavan dot org
    "The two most abundant things in the universe
    are hydrogen and stupidity." --Harlan Ellison
    Gary G. Taylor, Nov 7, 2003
    #10
  11. Mark Rosenbaum

    DosMaster Guest

    I have to agree with Gary here. I've been the network admin for my firm for
    18 months or so, and was recently offered the oppertunity to switch to lead
    programmer (same pay, less hassles [or so I thought...]). Needless to say,
    I'm now the head code monkey, but for some reason, the users still come to
    me to get things fixed...

    After a bit of thought, I added this loop to my daily subroutine -


    If (IsNull(user.thought) AND (Err.Msg = ID10T)) = True Then
    Do
    With user
    Quickly.Apply.Lart(user, forehead, repeatedly, nonstop)
    End With
    Loop until User.Leaves(office)
    End If


    Seems to help...
    --
    DosMaster

    "To err is human, to really foul things up, it takes a computer."
    "Even a fish wouldn't get in trouble if it kept it's mouth shut!"
    " *REAL* Programmers can write: 'Copy Con Program.Exe' "
    SETI - Be part of something special: http://setiathome.ssl.berkeley.edu


    "Gary G. Taylor" <> wrote in message
    news:AjDqb.1000$...
    > Mark Rosenbaum wrote:
    >
    > > Sorry for the inappropriate group posting but didn't know which groups

    to
    > > post to.
    > >
    > > I have just been given the task of taking over my company's entire

    MIS/IT
    > > department. I'm already pulling my hair out. There are so many

    problems
    > > that it's not even funny. I would greatly appreciated anyone's advice,
    > > suggestions, and help on the items listed below.
    > >
    > >
    > > Can anyone provide me with some examples of solid SOP's for an IT dept.

    or
    > > suggest where I might find some on the web.
    > >
    > > Does anyone have copies of helpdesk tickets that they can shoot off to

    me
    > > I will need to make some for the dept.
    > >
    > > I know that I have seen daily, weekly, and monthly check lists for
    > > installed
    > > systems. Basically a check list for tasks that should be done to the
    > > server room, servers, PC's and the such, but can't find any.
    > >
    > > Any ideas or knowledge from anyone concerning the processes and flows of
    > > running an MIS dept.
    > >
    > > Basically I was given the job because my bosses think a band-aid needs

    to
    > > be applied to some problems where there should be a tunicate.
    > >
    > > Please feel free to post back in this group or email me at
    > >
    > >
    > >

    > You poor bastard. I sympathize with you.
    > I would start looking for a new job right now ... you'll need it, probably
    > sooner than you think.
    > --
    > Gary G. Taylor * Rialto, CA
    > gary at donavan dot org / http:// geetee dot donavan dot org
    > "The two most abundant things in the universe
    > are hydrogen and stupidity." --Harlan Ellison
    >
    DosMaster, Nov 7, 2003
    #11
  12. Mark Rosenbaum

    Pat Marley Guest

    "Mark Rosenbaum" <> wrote :

    > I have just been given the task of taking over my company's entire MIS/IT
    > department. I'm already pulling my hair out. There are so many problems
    > that it's not even funny. I would greatly appreciated anyone's advice,
    > suggestions, and help on the items listed below.


    An excellent starting point: read this book:

    The Peter Principle; why things always go wrong" by Dr. Laurence J. Peter
    and
    Raymond Hull, William Morrow & Company, Inc., New York, 1969, 179 pages

    Pemo
    Pat Marley, Nov 10, 2003
    #12
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