Unity issues, unexpected DOH, and MALEx issue.

Discussion in 'VOIP' started by Jon, Sep 25, 2007.

  1. Jon

    Jon Guest

    Hello,
    I've been wracking my head over this one all day and can't seem to
    resolve the issue. My Cisco Unity server was working about a week or 2
    ago. I am not sure if anything was changed on the unity/Exchange/AD
    server as I am not the primary network admin for this network.
    Basically the problem is the Unity will not start. When I launch it
    from the start bar or try to start the AVcsMGR service I get hit with
    about 5 error messages from the DOH and MALex. It says that there was
    a problem with the MAPI subsystem. I am including the exact output
    below. I have run through Cisco's steps to resolve MAPI issues twice
    but I am still not getting anywhere with the system. In addition to
    the app log output, I am including some info form the syscheck utility

    Event Type: Error
    Event Source: CiscoUnity_MALEx
    Event Category: Error
    Event ID: 30003
    Date: 9/25/2007
    Time: 3:05:42 PM
    User: N/A
    Computer: <UNITY SERVER omitted>
    Description:
    An attempt to access the Primary Exchange Mailbox Store by AvCsMgr via
    MAPI has failed. The MAPI subsystem return the following error: You
    do not have permission to log on..

    Failure Doh Trying to find the Doh. Unexpected Error Occured in e:
    \Views\cs_CU4.0.4.221\un_Doh2\SysCheck\DohTests\GetTheDoh.cpp, line:
    45, hr = : HRESULT 0x80004005 Contact Technical Support.

    Thanks in advance,
    Jon
     
    Jon, Sep 25, 2007
    #1
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  2. Jon

    Bill Kearney Guest

    > The MAPI subsystem return the following error: You
    > do not have permission to log on..


    Check what account the service is using. As in, is there a domain password
    expiry period and the account wasn't configured to ignore it.

    Reading error messages works wonders...
     
    Bill Kearney, Oct 8, 2007
    #2
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