unable to create a new folder

Discussion in 'Computer Support' started by Joe Rogers, Jul 28, 2004.

  1. Joe Rogers

    Joe Rogers Guest

    Each time I attempt to create a new folder on my desktop I get the following
    error message.

    'This program has performed an illegal operation and will be shut down'.

    When I look under 'details' I get this message...........any ideas how to
    correct this?


    EXPLORER caused an invalid page fault in
    module SHDOC401.DLL at 0167:5001f4f8.
    Registers:
    EAX=0043659c CS=0167 EIP=5001f4f8 EFLGS=00010206
    EBX=00000000 SS=016f ESP=0059e83c EBP=00590065
    ECX=8195516c DS=016f ESI=bff772f8 FS=3fdf
    EDX=00430000 ES=016f EDI=80000000 GS=596e
    Bytes at CS:EIP:
    89 45 f8 74 67 6a 43 8b f8 59 8d 85 b8 fc ff ff
    Stack dump:
    00431018 000008e8 00007800 00000000 00000104 01940242 00000000 886a0000
    17cf6c1c 3247887e 00000000 88a416d7 345388a4 0000000a 000008e8 03240117
     
    Joe Rogers, Jul 28, 2004
    #1
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  2. Joe Rogers

    SwissTony Guest

    "Joe Rogers" <> wrote in message
    news:V2QNc.25175$...
    > Each time I attempt to create a new folder on my desktop I get the
    > following
    > error message.
    >
    > 'This program has performed an illegal operation and will be shut down'.
    >
    > When I look under 'details' I get this message...........any ideas how to
    > correct this?
    >
    >
    > EXPLORER caused an invalid page fault in
    > module SHDOC401.DLL at 0167:5001f4f8.


    It appears to be a problem with internet explorer from what this page says.
    http://www.ntcompatible.com/thread18817-1.html
    Try what is suggested under more information on this page
    http://support.microsoft.com/?kbid=194177
    It could also be something to do with a parasite called Hotbar
    how to remove it, is on this page
    http://www.doxdesk.com/parasite/HotBar.html
     
    SwissTony, Jul 28, 2004
    #2
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