Interesting BusinessWeek feature <http://www.businessweek.com/magazine/toc/05_39/B3952magazine.htm> on the recent staff exits at Microsoft, and some signs that the company may be taking its eye off the ball in terms of customer focus. The article at <http://www.businessweek.com/magazine/content/05_39/b3952001.htm> shows many indications of the company's growing complacency (Ballmer: "We won the desktop. We won the server. We will win the Web. We will move fast, we will get there. We will win the Web.") and increasing concentration on protecting its turf rather than on genuinely innovating (being thrashed by Salesforce.com in the CRM market). By the way, the title quote comes from one of the many people who left Microsoft to go to work on something more interesting.