TelstraClear Broadband Issues?

Discussion in 'NZ Computing' started by Finch, Aug 22, 2006.

  1. Finch

    Finch Guest

    I'm having some problems with my 10G BB and was wondering if anyone
    else out there has had similar?

    Since yesterday afternoon:

    - Download tests for local traffic are all over the place, down around
    2.8Mb up to 9Mb and anywhere in between.
    - Local upload tests are static at 2Mb ish.
    - International download tests average 1Mb as do uploads
    - Latency on international sites is rubbish, 600-1000ms on the big news
    sites, some timeouts, some partial loads on web access.
    - WoW latency (Heh, how you know when your connection is playing up) is
    persistently bad at 1 - 2 secs instead of the usual 300 - 400ms.

    It seems that that the worst traffic is international, but the local
    stuff is being periodically affected as well.

    Yes, I've rung the help desk and they are "monitoring" it.

    I've also done all the usual rebooting of everything, dropping the
    firewall, removing the router, blah blah blah and not getting any
    different result.

    So, anyone else having these issues or got any suggestions?
     
    Finch, Aug 22, 2006
    #1
    1. Advertising

  2. Finch

    Dave Doe Guest

    In article <>,
    says...
    > I'm having some problems with my 10G BB and was wondering if anyone
    > else out there has had similar?
    >
    > Since yesterday afternoon:
    >
    > - Download tests for local traffic are all over the place, down around
    > 2.8Mb up to 9Mb and anywhere in between.
    > - Local upload tests are static at 2Mb ish.
    > - International download tests average 1Mb as do uploads
    > - Latency on international sites is rubbish, 600-1000ms on the big news
    > sites, some timeouts, some partial loads on web access.
    > - WoW latency (Heh, how you know when your connection is playing up) is
    > persistently bad at 1 - 2 secs instead of the usual 300 - 400ms.
    >
    > It seems that that the worst traffic is international, but the local
    > stuff is being periodically affected as well.
    >
    > Yes, I've rung the help desk and they are "monitoring" it.
    >
    > I've also done all the usual rebooting of everything, dropping the
    > firewall, removing the router, blah blah blah and not getting any
    > different result.
    >
    > So, anyone else having these issues or got any suggestions?


    Now that you mention it - I've had very slow internationl web pages -
    it's like a resolution problem or somethin'. Also some slow NZ pages
    (could be hosted outside NZ, haven't checked).

    Couple days back, nttp server was rubbish; incredibly slow connects and
    transfers.

    --
    Duncan
     
    Dave Doe, Aug 22, 2006
    #2
    1. Advertising

  3. Finch

    Whoknows Guest

    In article <>,
    says...
    > I'm having some problems with my 10G BB and was wondering if anyone
    > else out there has had similar?
    >
    > Since yesterday afternoon:
    >
    > - Download tests for local traffic are all over the place, down around
    > 2.8Mb up to 9Mb and anywhere in between.
    > - Local upload tests are static at 2Mb ish.
    > - International download tests average 1Mb as do uploads
    > - Latency on international sites is rubbish, 600-1000ms on the big news
    > sites, some timeouts, some partial loads on web access.
    > - WoW latency (Heh, how you know when your connection is playing up) is
    > persistently bad at 1 - 2 secs instead of the usual 300 - 400ms.
    >
    > It seems that that the worst traffic is international, but the local
    > stuff is being periodically affected as well.
    >
    > Yes, I've rung the help desk and they are "monitoring" it.
    >
    > I've also done all the usual rebooting of everything, dropping the
    > firewall, removing the router, blah blah blah and not getting any
    > different result.
    >
    > So, anyone else having these issues or got any suggestions?
    >
    >

    Yep same here and I know its affecting others as well.
    One of the TC routers is consistantly showing around 15% packet loss
    which may be the issue.
    As per usual you can't get thru to the helpdesk and if you finally do
    (before you die of old age) they say theres nothing wrong and the idiots
    they have on it know absolutely nothing and try and bullshit you theres
    nothing wrong with the network.
    What I wouldn't give for an ISP that had smart people on the help desk
    and actually aknowledged problems and fixed them in a timely fashion.
     
    Whoknows, Aug 22, 2006
    #3
  4. Finch

    Jo Guest

    "Whoknows" <> wrote in message > As per usual you can't get
    thru to the helpdesk and if you finally do
    > (before you die of old age) they say theres nothing wrong and the idiots
    > they have on it know absolutely nothing and try and bullshit you theres
    > nothing wrong with the network.
    > What I wouldn't give for an ISP that had smart people on the help desk
    > and actually aknowledged problems and fixed them in a timely fashion.



    In defence of the TCL staff, they are often kept in the dark and unless
    there is a pattern of many people ringing at once through to the same call
    centre it doesnt show up. They often cant see a problem unless hundreds are
    being affected at once.
     
    Jo, Aug 22, 2006
    #4
  5. Finch

    Finch Guest

    Just as a follow up, I called them again this afternoon and they told
    me they are having problems with international traffic, that people had
    been calling them. Both pages and in particular, gamers with rubbish
    latency.

    Just checked speeds again now and local seems ok, international if
    anything is worse...

    For those who care to test... Note the International test near the
    bottom of the page.

    http://www.nzdsl.co.nz/module-Speedtest.phtml

    Jo wrote:
    > "Whoknows" <> wrote in message > As per usual you can't get
    > thru to the helpdesk and if you finally do
    > > (before you die of old age) they say theres nothing wrong and the idiots
    > > they have on it know absolutely nothing and try and bullshit you theres
    > > nothing wrong with the network.
    > > What I wouldn't give for an ISP that had smart people on the help desk
    > > and actually aknowledged problems and fixed them in a timely fashion.

    >
    >
    > In defence of the TCL staff, they are often kept in the dark and unless
    > there is a pattern of many people ringing at once through to the same call
    > centre it doesnt show up. They often cant see a problem unless hundreds are
    > being affected at once.
     
    Finch, Aug 22, 2006
    #5
  6. Finch

    Dave Taylor Guest

    "Finch" <> wrote in
    news::

    > http://www.nzdsl.co.nz/module-Speedtest.phtml


    I have TC 4/20 plan (so they say)

    NZ Test second run test results. Download Speed: 3871 kbps (483.9 KB/sec
    transfer rate) Upload Speed: 614 kbps (76.8 KB/sec transfer rate

    International test from Toast.net to 1&1

    404* K down You uploaded 1,480,428 bytes in 47 seconds. Your upload
    speed is 252 kbps.

    Test from http://www.auditmypc.com/internet-speed-test.asp



    International has always been poor from NZ on TC IMHO.

    I wish it wasn't but it just is. Personally, I think they are
    throttling International because that saves them money.
    I paid my money, open up the pipe please.
    OR, get Alter.net to fix it.

    Try this tool to see where it turns to crap:
    http://winmtr.sourceforge.net/

    |------------------------------------------------------------------------------------------|
    | WinMTR statistics |
    | Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
    |------------------------------------------------|------|------|------|------|------|------|
    | urlogged.telstraclear.net.nz - 0 | 24 | 24 | 0 | 9 | 47 | 0 |
    | 218.101.61.98 - 5 | 24 | 23 | 0 | 16 | 63 | 16 |
    | 218.101.61.74 - 0 | 23 | 23 | 0 | 17 | 47 | 16 |
    | 218.101.61.69 - 0 | 23 | 23 | 15 | 62 | 328 | 16 |
    |jcore2-ge-0-2-0-927-acld.auckland.clix.net.nz - 0 | 23 | 23 | 15 | 32 | 63 | 31 |
    | ge-0-2-0-1.xcore1.acld.telstraclear.net - 5 | 23 | 22 | 15 | 40 | 78 | 47 |
    | so.jb.wils.telstraclear.net - 5 | 23 | 22 | 140 | 149 | 157 | 156 |
    | GigabitEthernet3-0.GW1.LAX1.ALTER.NET - 14 | 23 | 20 | 515 | 542 | 578 | 563 |
    | 0.so-0-0-0.XL1.LAX1.ALTER.NET - 0 | 23 | 23 | 531 | 548 | 594 | 531 |
    | 0.so-3-0-0.CL1.DET5.ALTER.NET - 14 | 23 | 20 | 578 | 653 | 1610 | 1610 |
    | POS6-0.GW2.DET5.ALTER.NET - 18 | 23 | 19 | 593 | 608 | 641 | 641 |
    | cisp-gw.customer.alter.net - 9 | 23 | 21 | 578 | 637 | 813 | 625 |
    | 65.196.200.5 - 9 | 23 | 21 | 250 | 444 | 641 | 281 |
    | www.toast.net - 5 | 23 | 22 | 593 | 604 | 641 | 594 |
    |________________________________________________|______|______|______|______|______|______|
    WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( )






    -- Ciao, Dave
     
    Dave Taylor, Aug 22, 2006
    #6
  7. Finch

    Guest

    On 21 Aug 2006 18:52:22 -0700, "Finch" <> wrote:

    >I'm having some problems with my 10G BB and was wondering if anyone
    >else out there has had similar?
    >
    >Since yesterday afternoon:
    >
    >- Download tests for local traffic are all over the place, down around
    >2.8Mb up to 9Mb and anywhere in between.
    >- Local upload tests are static at 2Mb ish.
    >- International download tests average 1Mb as do uploads
    >- Latency on international sites is rubbish, 600-1000ms on the big news
    >sites, some timeouts, some partial loads on web access.
    >- WoW latency (Heh, how you know when your connection is playing up) is
    >persistently bad at 1 - 2 secs instead of the usual 300 - 400ms.
    >
    >It seems that that the worst traffic is international, but the local
    >stuff is being periodically affected as well.
    >
    >Yes, I've rung the help desk and they are "monitoring" it.
    >
    >I've also done all the usual rebooting of everything, dropping the
    >firewall, removing the router, blah blah blah and not getting any
    >different result.
    >
    >So, anyone else having these issues or got any suggestions?




    Have you tuned you connection..?

    http://www.dslreports.com/tweaks


    Plus you share the cable with lots of others, so the more on, the slower the
    speed.
     
    , Aug 22, 2006
    #7
  8. Finch

    Guest

    On Tue, 22 Aug 2006 16:57:28 +1200, Whoknows <> wrote:

    >In article <>,
    > says...
    >> I'm having some problems with my 10G BB and was wondering if anyone
    >> else out there has had similar?
    >>
    >> Since yesterday afternoon:
    >>
    >> - Download tests for local traffic are all over the place, down around
    >> 2.8Mb up to 9Mb and anywhere in between.
    >> - Local upload tests are static at 2Mb ish.
    >> - International download tests average 1Mb as do uploads
    >> - Latency on international sites is rubbish, 600-1000ms on the big news
    >> sites, some timeouts, some partial loads on web access.
    >> - WoW latency (Heh, how you know when your connection is playing up) is
    >> persistently bad at 1 - 2 secs instead of the usual 300 - 400ms.
    >>
    >> It seems that that the worst traffic is international, but the local
    >> stuff is being periodically affected as well.
    >>
    >> Yes, I've rung the help desk and they are "monitoring" it.
    >>
    >> I've also done all the usual rebooting of everything, dropping the
    >> firewall, removing the router, blah blah blah and not getting any
    >> different result.
    >>
    >> So, anyone else having these issues or got any suggestions?
    >>
    >>

    >Yep same here and I know its affecting others as well.
    >One of the TC routers is consistantly showing around 15% packet loss
    >which may be the issue.
    >As per usual you can't get thru to the helpdesk and if you finally do
    >(before you die of old age) they say theres nothing wrong and the idiots
    >they have on it know absolutely nothing and try and bullshit you theres
    >nothing wrong with the network.
    >What I wouldn't give for an ISP that had smart people on the help desk
    >and actually aknowledged problems and fixed them in a timely fashion.




    This will fix the packet loss


    http://www.dslreports.com/tweaks
     
    , Aug 22, 2006
    #8
  9. Finch

    Steve Guest

    On Tue, 22 Aug 2006 20:28:07 +1200, zipdisk wrote:

    > On Tue, 22 Aug 2006 16:57:28 +1200, Whoknows <> wrote:
    >
    >>In article <>,
    >> says...
    >>> I'm having some problems with my 10G BB and was wondering if anyone
    >>> else out there has had similar?
    >>>
    >>> Since yesterday afternoon:
    >>>
    >>> - Download tests for local traffic are all over the place, down around
    >>> 2.8Mb up to 9Mb and anywhere in between.
    >>> - Local upload tests are static at 2Mb ish.
    >>> - International download tests average 1Mb as do uploads
    >>> - Latency on international sites is rubbish, 600-1000ms on the big news
    >>> sites, some timeouts, some partial loads on web access.
    >>> - WoW latency (Heh, how you know when your connection is playing up) is
    >>> persistently bad at 1 - 2 secs instead of the usual 300 - 400ms.
    >>>
    >>> It seems that that the worst traffic is international, but the local
    >>> stuff is being periodically affected as well.
    >>>
    >>> Yes, I've rung the help desk and they are "monitoring" it.
    >>>
    >>> I've also done all the usual rebooting of everything, dropping the
    >>> firewall, removing the router, blah blah blah and not getting any
    >>> different result.
    >>>
    >>> So, anyone else having these issues or got any suggestions?
    >>>
    >>>

    >>Yep same here and I know its affecting others as well.
    >>One of the TC routers is consistantly showing around 15% packet loss
    >>which may be the issue.
    >>As per usual you can't get thru to the helpdesk and if you finally do
    >>(before you die of old age) they say theres nothing wrong and the idiots
    >>they have on it know absolutely nothing and try and bullshit you theres
    >>nothing wrong with the network.
    >>What I wouldn't give for an ISP that had smart people on the help desk
    >>and actually aknowledged problems and fixed them in a timely fashion.

    >
    >
    >
    > This will fix the packet loss
    >
    >
    > http://www.dslreports.com/tweaks


    Don't tell us, it's TC who need to know.
     
    Steve, Aug 22, 2006
    #9
  10. Finch

    Steve Guest

    On Tue, 22 Aug 2006 17:11:41 +1200, Jo wrote:

    >
    > "Whoknows" <> wrote in message > As per usual you can't get
    > thru to the helpdesk and if you finally do
    >> (before you die of old age) they say theres nothing wrong and the idiots
    >> they have on it know absolutely nothing and try and bullshit you theres
    >> nothing wrong with the network.
    >> What I wouldn't give for an ISP that had smart people on the help desk
    >> and actually aknowledged problems and fixed them in a timely fashion.

    >
    >
    > In defence of the TCL staff, they are often kept in the dark and unless
    > there is a pattern of many people ringing at once through to the same call
    > centre it doesnt show up. They often cant see a problem unless hundreds are
    > being affected at once.


    And that's our fault. As one who has written a few helpdesk systems,
    worked on many, and set up far more, I disagree.

    Whinge at the TCL accountants instead. Or the shareholders.
     
    Steve, Aug 22, 2006
    #10
  11. Finch

    Steve Guest

    On Tue, 22 Aug 2006 15:58:44 +1200, Dave Doe wrote:

    > In article <>,
    > says...
    >> I'm having some problems with my 10G BB and was wondering if anyone
    >> else out there has had similar?
    >>
    >> Since yesterday afternoon:
    >>
    >> - Download tests for local traffic are all over the place, down around
    >> 2.8Mb up to 9Mb and anywhere in between.
    >> - Local upload tests are static at 2Mb ish.
    >> - International download tests average 1Mb as do uploads
    >> - Latency on international sites is rubbish, 600-1000ms on the big news
    >> sites, some timeouts, some partial loads on web access.
    >> - WoW latency (Heh, how you know when your connection is playing up) is
    >> persistently bad at 1 - 2 secs instead of the usual 300 - 400ms.
    >>
    >> It seems that that the worst traffic is international, but the local
    >> stuff is being periodically affected as well.
    >>
    >> Yes, I've rung the help desk and they are "monitoring" it.
    >>
    >> I've also done all the usual rebooting of everything, dropping the
    >> firewall, removing the router, blah blah blah and not getting any
    >> different result.
    >>
    >> So, anyone else having these issues or got any suggestions?

    >
    > Now that you mention it - I've had very slow internationl web pages -
    > it's like a resolution problem or somethin'. Also some slow NZ pages
    > (could be hosted outside NZ, haven't checked).
    >
    > Couple days back, nttp server was rubbish; incredibly slow connects and
    > transfers.


    That's what I thought exactly, but we have a number of homeworkers who
    were accessing the same (US based) servers through other ISPs, and all
    were having the same problem.

    So, by default, we all blamed xtra :)

    Steve
     
    Steve, Aug 22, 2006
    #11
  12. Finch

    juicyjuice Guest

    after just changing from ihug 2mb to tc cable 2mb -
    I concur that international sux on both isps -
    mayb the pipe outa nz needs a overhaul
    prolly won't happen tho untill speed is worse than dialup 99% of the time
    lol

    "Dave Taylor" <> wrote in message
    news:Xns9827CD0441822daveytaynospamplshot@203.97.37.6...
    >
    >
    >
    > "Finch" <> wrote in
    > news::
    >
    >> http://www.nzdsl.co.nz/module-Speedtest.phtml

    >
    > I have TC 4/20 plan (so they say)
    >
    > NZ Test second run test results. Download Speed: 3871 kbps (483.9 KB/sec
    > transfer rate) Upload Speed: 614 kbps (76.8 KB/sec transfer rate
    >
    > International test from Toast.net to 1&1
    >
    > 404* K down You uploaded 1,480,428 bytes in 47 seconds. Your upload
    > speed is 252 kbps.
    >
    > Test from http://www.auditmypc.com/internet-speed-test.asp
    >
    >
    >
    > International has always been poor from NZ on TC IMHO.
    >
    > I wish it wasn't but it just is. Personally, I think they are
    > throttling International because that saves them money.
    > I paid my money, open up the pipe please.
    > OR, get Alter.net to fix it.
    >
    > Try this tool to see where it turns to crap:
    > http://winmtr.sourceforge.net/
    >
    > |------------------------------------------------------------------------------------------|
    > | WinMTR statistics
    > |
    > | Host - % | Sent | Recv | Best |
    > Avrg | Wrst | Last |
    > |------------------------------------------------|------|------|------|------|------|------|
    > | urlogged.telstraclear.net.nz - 0 | 24 | 24 | 0 |
    > 9 | 47 | 0 |
    > | 218.101.61.98 - 5 | 24 | 23 | 0 |
    > 16 | 63 | 16 |
    > | 218.101.61.74 - 0 | 23 | 23 | 0 |
    > 17 | 47 | 16 |
    > | 218.101.61.69 - 0 | 23 | 23 | 15 |
    > 62 | 328 | 16 |
    > |jcore2-ge-0-2-0-927-acld.auckland.clix.net.nz - 0 | 23 | 23 | 15
    > | 32 | 63 | 31 |
    > | ge-0-2-0-1.xcore1.acld.telstraclear.net - 5 | 23 | 22 | 15 |
    > 40 | 78 | 47 |
    > | so.jb.wils.telstraclear.net - 5 | 23 | 22 | 140 |
    > 149 | 157 | 156 |
    > | GigabitEthernet3-0.GW1.LAX1.ALTER.NET - 14 | 23 | 20 | 515 |
    > 542 | 578 | 563 |
    > | 0.so-0-0-0.XL1.LAX1.ALTER.NET - 0 | 23 | 23 | 531 |
    > 548 | 594 | 531 |
    > | 0.so-3-0-0.CL1.DET5.ALTER.NET - 14 | 23 | 20 | 578 |
    > 653 | 1610 | 1610 |
    > | POS6-0.GW2.DET5.ALTER.NET - 18 | 23 | 19 | 593 |
    > 608 | 641 | 641 |
    > | cisp-gw.customer.alter.net - 9 | 23 | 21 | 578 |
    > 637 | 813 | 625 |
    > | 65.196.200.5 - 9 | 23 | 21 | 250 |
    > 444 | 641 | 281 |
    > | www.toast.net - 5 | 23 | 22 | 593 |
    > 604 | 641 | 594 |
    > |________________________________________________|______|______|______|______|______|______|
    > WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir (
    > )
    >
    >
    >
    >
    >
    >
    > -- Ciao, Dave
     
    juicyjuice, Aug 22, 2006
    #12
  13. Finch

    juicyjuice Guest

    or winge at you? you set them up!! lol

    "Steve" <> wrote in message
    news:p...
    > On Tue, 22 Aug 2006 17:11:41 +1200, Jo wrote:
    >
    >>
    >> "Whoknows" <> wrote in message > As per usual you can't get
    >> thru to the helpdesk and if you finally do
    >>> (before you die of old age) they say theres nothing wrong and the idiots
    >>> they have on it know absolutely nothing and try and bullshit you theres
    >>> nothing wrong with the network.
    >>> What I wouldn't give for an ISP that had smart people on the help desk
    >>> and actually aknowledged problems and fixed them in a timely fashion.

    >>
    >>
    >> In defence of the TCL staff, they are often kept in the dark and unless
    >> there is a pattern of many people ringing at once through to the same
    >> call
    >> centre it doesnt show up. They often cant see a problem unless hundreds
    >> are
    >> being affected at once.

    >
    > And that's our fault. As one who has written a few helpdesk systems,
    > worked on many, and set up far more, I disagree.
    >
    > Whinge at the TCL accountants instead. Or the shareholders.
    >
     
    juicyjuice, Aug 22, 2006
    #13
  14. Finch

    Jo Guest

    "Steve" <> wrote in message
    > And that's our fault. As one who has written a few helpdesk systems,
    > worked on many, and set up far more, I disagree.
    >
    > Whinge at the TCL accountants instead. Or the shareholders.
    >


    Who said it was the fault of you and your kind? All of alarm systems built
    by engineers and architects do their job. Acountants and project managers
    dont like to pay for them or their maintenance.
    Whats new about that? The problem I have, is people who should know better
    blaming the person who happens to be frontline staff and gets about as much
    information as a mushroom. This goes for all ISP's and companies.
     
    Jo, Aug 22, 2006
    #14
  15. Finch

    juicyjuice Guest

    <> wrote in message
    news:...
    >>>


    >
    >
    > This will fix the packet loss
    >
    >
    > http://www.dslreports.com/tweaks
    >
    >


    hmmm, the page you posted says 'Tweaking will NOT fix Packet Loss'
     
    juicyjuice, Aug 22, 2006
    #15
  16. Finch

    juicyjuice Guest

    <> wrote in message
    news:...
    > On 21 Aug 2006 18:52:22 -0700, "Finch" <> wrote:
    >
    >>I'm having some problems with my 10G BB and was wondering if anyone
    >>else out there has had similar?
    >>
    >>Since yesterday afternoon:
    >>
    >>- Download tests for local traffic are all over the place, down around
    >>2.8Mb up to 9Mb and anywhere in between.
    >>- Local upload tests are static at 2Mb ish.
    >>- International download tests average 1Mb as do uploads
    >>- Latency on international sites is rubbish, 600-1000ms on the big news
    >>sites, some timeouts, some partial loads on web access.
    >>- WoW latency (Heh, how you know when your connection is playing up) is
    >>persistently bad at 1 - 2 secs instead of the usual 300 - 400ms.
    >>
    >>It seems that that the worst traffic is international, but the local
    >>stuff is being periodically affected as well.
    >>
    >>Yes, I've rung the help desk and they are "monitoring" it.
    >>
    >>I've also done all the usual rebooting of everything, dropping the
    >>firewall, removing the router, blah blah blah and not getting any
    >>different result.
    >>
    >>So, anyone else having these issues or got any suggestions?

    >
    >
    >
    > Have you tuned you connection..?
    >
    > http://www.dslreports.com/tweaks
    >
    >
    > Plus you share the cable with lots of others, so the more on, the slower
    > the
    > speed.
    >
    >


    If it was neighbourhood sharing was the cause, national would also be
    affected not just international.
     
    juicyjuice, Aug 22, 2006
    #16
  17. Finch

    Whoknows Guest

    In article <>,
    says...
    > On Tue, 22 Aug 2006 16:57:28 +1200, Whoknows <> wrote:
    >
    > >In article <>,
    > > says...
    > >> I'm having some problems with my 10G BB and was wondering if anyone
    > >> else out there has had similar?
    > >>
    > >> Since yesterday afternoon:
    > >>
    > >> - Download tests for local traffic are all over the place, down around
    > >> 2.8Mb up to 9Mb and anywhere in between.
    > >> - Local upload tests are static at 2Mb ish.
    > >> - International download tests average 1Mb as do uploads
    > >> - Latency on international sites is rubbish, 600-1000ms on the big news
    > >> sites, some timeouts, some partial loads on web access.
    > >> - WoW latency (Heh, how you know when your connection is playing up) is
    > >> persistently bad at 1 - 2 secs instead of the usual 300 - 400ms.
    > >>
    > >> It seems that that the worst traffic is international, but the local
    > >> stuff is being periodically affected as well.
    > >>
    > >> Yes, I've rung the help desk and they are "monitoring" it.
    > >>
    > >> I've also done all the usual rebooting of everything, dropping the
    > >> firewall, removing the router, blah blah blah and not getting any
    > >> different result.
    > >>
    > >> So, anyone else having these issues or got any suggestions?
    > >>
    > >>

    > >Yep same here and I know its affecting others as well.
    > >One of the TC routers is consistantly showing around 15% packet loss
    > >which may be the issue.
    > >As per usual you can't get thru to the helpdesk and if you finally do
    > >(before you die of old age) they say theres nothing wrong and the idiots
    > >they have on it know absolutely nothing and try and bullshit you theres
    > >nothing wrong with the network.
    > >What I wouldn't give for an ISP that had smart people on the help desk
    > >and actually aknowledged problems and fixed them in a timely fashion.

    >
    >
    >
    > This will fix the packet loss
    >
    >
    > http://www.dslreports.com/tweaks
    >
    >
    >

    And if this is a sample of TC's quality staff does anyone wonder that
    people get annoyed with them?
    The site plainly states it can't help with packet loss.
    Not to mention the fact that a number of people I know find the same
    packet loss occurring on the same router and its our problem?
    Perhaps TC could just get someone to explain why one of the routers
    inside their network consistantly drops large numbers of packets.
    Either the hardware is faulty, they are throttling it, of they just
    don't have the downstream bandwidth, and if thats the case maybe they
    could say why not and what if anything they are going to do about it
    considering we are paying for a service that is not being provided as
    well as it should be.
    Some intelligent and consistant information from TC would be nice,
    whether from the helpdesk or more senior staff.
     
    Whoknows, Aug 22, 2006
    #17
  18. Finch

    Guest

    On Tue, 22 Aug 2006 22:04:07 +1200, "juicyjuice" <> wrote:

    >
    ><> wrote in message
    >news:...
    >>>>

    >
    >>
    >>
    >> This will fix the packet loss
    >>
    >>
    >> http://www.dslreports.com/tweaks
    >>
    >>

    >
    >hmmm, the page you posted says 'Tweaking will NOT fix Packet Loss'
    >



    Read your Report..
     
    , Aug 22, 2006
    #18
  19. Finch

    Dave Taylor Guest

    Whoknows <> wrote in news:MPG.1f55a7c261ed2349896e0
    @news.paradise.net.nz:

    > And if this is a sample of TC's quality staff does anyone wonder that
    > people get annoyed with them?
    > The site plainly states it can't help with packet loss.
    > Not to mention the fact that a number of people I know find the same
    > packet loss occurring on the same router and its our problem?
    > Perhaps TC could just get someone to explain why one of the routers
    > inside their network consistantly drops large numbers of packets.
    > Either the hardware is faulty, they are throttling it, of they just
    > don't have the downstream bandwidth, and if thats the case maybe they
    > could say why not and what if anything they are going to do about it
    > considering we are paying for a service that is not being provided as
    > well as it should be.
    > Some intelligent and consistant information from TC would be nice,
    > whether from the helpdesk or more senior staff.


    Seconded.

    --
    Ciao, Dave
     
    Dave Taylor, Aug 23, 2006
    #19
  20. Finch

    Whoknows Guest

    In article <Xns9828BA1A0E937daveytaynospamplshot@203.97.37.6>,
    says...
    > Whoknows <> wrote in news:MPG.1f55a7c261ed2349896e0
    > @news.paradise.net.nz:
    >
    > > And if this is a sample of TC's quality staff does anyone wonder that
    > > people get annoyed with them?
    > > The site plainly states it can't help with packet loss.
    > > Not to mention the fact that a number of people I know find the same
    > > packet loss occurring on the same router and its our problem?
    > > Perhaps TC could just get someone to explain why one of the routers
    > > inside their network consistantly drops large numbers of packets.
    > > Either the hardware is faulty, they are throttling it, of they just
    > > don't have the downstream bandwidth, and if thats the case maybe they
    > > could say why not and what if anything they are going to do about it
    > > considering we are paying for a service that is not being provided as
    > > well as it should be.
    > > Some intelligent and consistant information from TC would be nice,
    > > whether from the helpdesk or more senior staff.

    >
    > Seconded.
    >
    >

    once again TC is lagging to hell, its getting bloody ridiculous.
    Unfortunately theres not alot of better options :(
     
    Whoknows, Aug 23, 2006
    #20
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