SunTrust Bank has no love for Firefox

Discussion in 'Firefox' started by damon, May 18, 2006.

  1. damon

    damon Guest

    I complained when I couldn't use their online bill paying website. They
    replied promptly with:

    Thank you for contacting SunTrust regarding your browser compatibility
    inquiry.

    We apologize for any inconvenience; however, Firefox browsers are not
    supported with Bill Pay. The only Mozilla-based browser we can dedicate
    support to is Netscape Navigator. Due to the frequent release schedule
    of browsers like Firefox, we are unable to commit support for these
    browsers. For more information regarding supported browsers, you may
    wish to contact our Internet Banking Department at 800-382-3232.

    If you have any additional questions or comments, please feel free to
    contact us. We are available 24 hours a day, 7 days a week and look
    forward to satisfying your financial needs.

    Sincerely,
    Stacy T.


    SunTrust will never send unsolicited emails asking for your personal or
    account information, such as passwords, Social Security numbers, PINs,
    credit or Check Card numbers, or other confidential information.
    damon, May 18, 2006
    #1
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  2. damon

    John Guest

    On Wed, 17 May 2006 21:27:33 -0400, damon <>
    wrote:

    >I complained when I couldn't use their online bill paying website. They
    >replied promptly with:
    >
    >Thank you for contacting SunTrust regarding your browser compatibility
    >inquiry.
    >

    Well, one of Canada's largerst (and IMHO: best) banks has no problem with
    Firefox: Using the on-line financial services works just fine . .

    John <><
    John, May 18, 2006
    #2
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  3. damon

    gwtc Guest

    damon wrote:
    > I complained when I couldn't use their online bill paying website. They
    > replied promptly with:
    >
    > Thank you for contacting SunTrust regarding your browser compatibility
    > inquiry.
    >
    > We apologize for any inconvenience; however, Firefox browsers are not
    > supported with Bill Pay. The only Mozilla-based browser we can dedicate
    > support to is Netscape Navigator. Due to the frequent release schedule
    > of browsers like Firefox, we are unable to commit support for these
    > browsers. For more information regarding supported browsers, you may
    > wish to contact our Internet Banking Department at 800-382-3232.
    >
    > If you have any additional questions or comments, please feel free to
    > contact us. We are available 24 hours a day, 7 days a week and look
    > forward to satisfying your financial needs.
    >
    > Sincerely,
    > Stacy T.
    >
    >
    > SunTrust will never send unsolicited emails asking for your personal or
    > account information, such as passwords, Social Security numbers, PINs,
    > credit or Check Card numbers, or other confidential information.

    if you're using FF 1.5.x, then click on Help, and Report Broken
    Website, or go here: http://www.mozilla.org/projects/tech-evangelism/,
    and let the Mozilla people give them a good thrashing

    --
    I bet you didn't know that "I am" is the shortest complete sentence in
    the English language
    gwtc, May 18, 2006
    #3
  4. damon

    Arne Guest

    Once upon a time *damon* wrote:
    > I complained when I couldn't use their online bill paying website. They
    > replied promptly with:


    Well, they must have a lousy system then. Maybee the Netscape version
    they support is 4.xx :)

    My bank's list of supported browsers includes only NS 7.x and Ff 1.0.x
    but in reality I have no problems with other (and newer) Mozilla based
    browsers.

    I have allways used Mozilla Suite since I left Netscape 7 and now I'm
    using SeaMonkey. Never had any problem using the bank online.

    --
    /Arne

    Proud User of SeaMonkey. Get your free copy:
    http://www.mozilla.org/projects/seamonkey/
    Arne, May 18, 2006
    #4
  5. damon

    Canopus Guest

    damon on 18/05/2006 wrote:

    >I complained when I couldn't use their online bill paying website. They
    >replied promptly with:
    >
    >Thank you for contacting SunTrust regarding your browser compatibility
    >inquiry.
    >
    >We apologize for any inconvenience; however, Firefox browsers are not
    >supported with Bill Pay. The only Mozilla-based browser we can dedicate
    >support to is Netscape Navigator. Due to the frequent release schedule of
    >browsers like Firefox, we are unable to commit support for these browsers.


    If you think that is crazy then get this. Some time ago I was having some
    connection problems and contacted my ISP NTLWorld Help Desk. They told me
    that they couldn't give me any help as I was running IE 6 which they
    didn't support and to get help I would have to uninstall it and go back to
    IE 5. This was a few years after IE 6 had come out. So I would have had
    to have uninstalled IE 6, go back to IE 5 which was far less secure just
    so that they could answer a question that had nothing to do with my
    browser and this came from one of the top professional ISPs!

    --
    Rob

    http://www.flickr.com/photos/canopus_archives/
    Canopus, May 18, 2006
    #5
  6. Canopus wrote:
    > damon on 18/05/2006 wrote:
    >
    >> I complained when I couldn't use their online bill paying website.
    >> They replied promptly with:
    >>
    >> Thank you for contacting SunTrust regarding your browser compatibility
    >> inquiry.
    >>
    >> We apologize for any inconvenience; however, Firefox browsers are not
    >> supported with Bill Pay. The only Mozilla-based browser we can
    >> dedicate support to is Netscape Navigator. Due to the frequent release
    >> schedule of browsers like Firefox, we are unable to commit support for
    >> these browsers.


    Churls. Varlets. Ronyons. Why don't they figure out a subset of
    functions common to recent releases that they're prepared to support,
    and stick with that? It's not like installing a few versions of Firefox
    will cost them anything. Unwilling to pay for development time, more likely.

    > If you think that is crazy then get this. Some time ago I was having
    > some connection problems and contacted my ISP NTLWorld Help Desk. They
    > told me that they couldn't give me any help as I was running IE 6 which
    > they didn't support and to get help I would have to uninstall it and go
    > back to IE 5. This was a few years after IE 6 had come out. So I would
    > have had to have uninstalled IE 6, go back to IE 5 which was far less
    > secure just so that they could answer a question that had nothing to do
    > with my browser and this came from one of the top professional ISPs!
    >


    NTLWorld still say that they support anything at all? Wonders never
    cease :)

    Way back when I was an NTL victim, I always thought their support line
    existed solely to make money off the premium rate number...

    David H
    David Harrison, May 18, 2006
    #6
  7. damon

    Ed Mullen Guest

    damon wrote:
    > I complained when I couldn't use their online bill paying website. They
    > replied promptly with:
    >
    > Thank you for contacting SunTrust regarding your browser compatibility
    > inquiry.
    >
    > We apologize for any inconvenience; however, Firefox browsers are not
    > supported with Bill Pay. The only Mozilla-based browser we can dedicate
    > support to is Netscape Navigator. Due to the frequent release schedule
    > of browsers like Firefox, we are unable to commit support for these
    > browsers. For more information regarding supported browsers, you may
    > wish to contact our Internet Banking Department at 800-382-3232.


    Well, the important question is: What isn't working on that site? And,
    what did you try to rectify it other than contacting support? Did you
    try spoofing the User Agent? Make sure cookies are being accepted?
    Pop-ups not blocked? Javascript turned on?

    --
    Ed Mullen
    http://edmullen.net
    http://mozilla.edmullen.net
    http://abington.edmullen.net
    Everybody repeat after me ...We are all individuals.
    Ed Mullen, May 18, 2006
    #7
  8. damon

    Canopus Guest

    David Harrison on 18/05/2006 wrote:

    >Way back when I was an NTL victim, I always thought their support line
    >existed solely to make money off the premium rate number...


    I had to phone them up yesterday to make some account inquiries. Phoned
    the only number I could find on their site, waited listening to crap music
    for 15 minutes, went through a list of question and was told I had phoned
    the wrong number and had to phone another. I pointed out that it was the
    only number the site gave and she said she knew and apologised. Phoned
    the other number which cost more and had to listen to crap music for
    another ten minutes.

    --
    Rob

    http://www.flickr.com/photos/canopus_archives/
    Canopus, May 18, 2006
    #8
  9. Canopus wrote:
    > David Harrison on 18/05/2006 wrote:
    >
    >> Way back when I was an NTL victim, I always thought their support line
    >> existed solely to make money off the premium rate number...

    >
    > I had to phone them up yesterday to make some account inquiries. Phoned
    > the only number I could find on their site, waited listening to crap
    > music for 15 minutes, went through a list of question and was told I had
    > phoned the wrong number and had to phone another. I pointed out that it
    > was the only number the site gave and she said she knew and apologised.
    > Phoned the other number which cost more and had to listen to crap music
    > for another ten minutes.
    >


    Ouch. That's pretty much as I remember it.
    David Harrison, May 18, 2006
    #9
  10. damon

    elaich Guest

    Ed Mullen <> wrote in news:Cd-dnX7brpf-7_HZnZ2dnUVZ_u-
    :

    > Well, the important question is: What isn't working on that site? And,
    > what did you try to rectify it other than contacting support? Did you
    > try spoofing the User Agent? Make sure cookies are being accepted?
    > Pop-ups not blocked? Javascript turned on?


    I've landed on a few sites where the push buttons wouldn't work in Firefox.
    I had to use IE 6 to order my SBC Yahoo DSL because of this.

    It's non compliant code, nothing to do with Firefox.
    elaich, May 19, 2006
    #10
  11. damon

    Charani Guest

    On 18 May 2006 10:16:40 GMT, Canopus wrote:

    > If you think that is crazy then get this. Some time ago I was having some
    > connection problems and contacted my ISP NTLWorld Help Desk. They told me
    > that they couldn't give me any help as I was running IE 6 which they
    > didn't support and to get help I would have to uninstall it and go back to
    > IE 5. This was a few years after IE 6 had come out. So I would have had
    > to have uninstalled IE 6, go back to IE 5 which was far less secure just
    > so that they could answer a question that had nothing to do with my
    > browser and this came from one of the top professional ISPs!


    NTL's incompetence doesn't surprise me. It's the reason I dumped them
    4 years ago.
    Charani, May 19, 2006
    #11
  12. damon

    wc Guest

    Clever, those hanks.

    Capital One doesn't like Firefox either, and tells me I
    MUST use Netscape or Explorer. I continued to go right on
    using Firefox, and it works fine.

    I paid a final small balance to Capital One, but their page
    didn't show that it was transmitted. I sent an *encrypted*
    email to them asking did they get my payment or did they
    not. That simple. I received a 'bot reply telling me they
    would answer within 48 hours. They answered sooner, about
    30 some . . . they replied for my safety, they could not
    reply by email concerning my account ... remember, all I
    wanted was "yes" or "no" -- they said I had to telephone
    them. Which I did, and my call ended up on an open line
    in INDIA. Yes, India, as in INJA, as the Brits would say.
    Funny thing is, I live about 500 miles from Seattle where
    Capital One's office located for Western USA.

    So, since my call to Inja, my Caital One credit card with
    that low 8.0 interest rate was cut in tiny pieces.
    Cap One, Exit stage left.

    I shall go on using Firefox, and found a nice bank in
    Little Rock that liked the way I pay my bills. They gave
    me a credit card of 6.5%. But, nobody is perfect. Their
    customer service is in -- Florida, and I don't speak
    Spanish, well, not very well. Sort of like The Shrub does.
    They haven't said one word about me using Firefox with
    their website, and it works fine. So.

    Warner
    wc, May 23, 2006
    #12
  13. Which email program you used to send them encrypted email? If you use
    EaSecure (see http://www.easecure.com/) then they will be able to send
    secure emails back to you after they have opened your message. (They
    will have a public/private keys automatically generated after opening
    your message.)
    privacy concerned, May 27, 2006
    #13
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