Still not receiving email

Discussion in 'Computer Support' started by victoriapritchard, Mar 17, 2005.

  1. We are still not receiiving e-mail, although we know it is being sent. We
    have tried to report fault through the www.l7 kensington.net connection but
    no response. We are getting a bit desperate now (NB a test message to
    ourselves from our home computer comes back OK)
    victoriapritchard, Mar 17, 2005
    #1
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  2. victoriapritchard wrote:

    > We are still not receiiving e-mail, although we know it is being sent. We
    > have tried to report fault through the www.l7 kensington.net connection but
    > no response. We are getting a bit desperate now (NB a test message to
    > ourselves from our home computer comes back OK)
    >
    >


    Contact your ISP's support team by phone.
    =?ISO-8859-1?Q?Brian_H=B9=A9?=, Mar 17, 2005
    #2
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  3. victoriapritchard

    Mike Easter Guest

    victoriapritchard wrote:
    > We are still not receiiving e-mail, although we know it is being
    > sent. We have tried to report fault through the www.l7
    > kensington.net connection but no response. We are getting a bit
    > desperate now (NB a test message to ourselves from our home computer
    > comes back OK)


    There's a kensington.net -- no such thing as l7kensington.net as in L as
    in Lima or llama seven kensington dot net.

    Where 'no such thing' means l7kensington.net doesn't presently resolve;
    but the domainname is registered.

    That is, if I were to try to mail to any -- I
    wouldn't be successful right now because l7kensington.net is supposed to
    have the nameservers NS1.MERSINET.CO.UK and NS0. - but the gtld servers
    don't know that.

    If the gtld servers don't know about the nameservice, then when anyone
    tries to 'connect' to the MX - the mail transfer agent - for
    l7kensington.net to send any username there any mail, nothing will
    happen.

    03/17/05 02:20:05 dns L7Kensington.net
    No DNS for this address
    (host doesn't exist)

    03/17/05 02:37:58 dns l7kensington.net
    No DNS for this address
    (host doesn't exist)

    <time in PST -0800 UTC>

    Domain Name: L7KENSINGTON.NET
    Registrar: TUCOWS INC.
    Whois Server: whois.opensrs.net
    Referral URL: http://domainhelp.tucows.com
    Name Server: NS1.MERSINET.CO.UK = 217.14.177.3
    Name Server: NS0.MERSINET.CO.UK = 217.14.177.2

    For a 'picture' of the dns problem, see this:

    http://www.dnsreport.com/tools/dnsreport.ch?domain=l7kensington.net DNS
    Report for l7kensington.net

    .... which presently sez [ERROR: The parent servers say that the domain
    l7kensington.net does not exist.]


    --
    Mike Easter
    Mike Easter, Mar 17, 2005
    #3
  4. victoriapritchard

    Mike Easter Guest

    Mike Easter wrote:
    > victoriapritchard wrote:
    >> (NB a test message to ourselves from our home computer
    >> comes back OK)


    > l7kensington.net doesn't presently
    > resolve;


    > Name Server: NS1.MERSINET.CO.UK = 217.14.177.3
    > Name Server: NS0.MERSINET.CO.UK = 217.14.177.2


    Presumably the reason you are able to send yourselves a message is
    because if the nameservice is queried directly, which you could do by
    querying the mersinet nameservice, you can get a resolution for the MX
    and A of the domainname:

    If I use a tool to query the mersinet nameservice, I get a resolution:

    --- 03/17/05 03:10:26 Pacific Standard Time
    --- DNS lookup for "l7kensington.net", please wait...
    --- contacting nameserver: 217.14.177.3 [217.14.177.3]

    l7kensington.net MX 100 mail.l7kensington.net
    mail.l7kensington.net A 217.14.177.99

    --- DNS Lookup completed

    So, once I know how to contact mail.l7kensington.net at 217.14.177.99 I
    could sender a username a mail there by establishing an smtp transaction
    with the server at that IP.

    The server at that IP is calling itself:

    220 rs5.linix.co.uk ESMTP Exim 4.41 Thu, 17 Mar 2005 11:14:24 +0000


    --
    Mike Easter
    Mike Easter, Mar 17, 2005
    #4
  5. Mike Easter wrote:
    > Mike Easter wrote:
    >
    >>victoriapritchard wrote:
    >>
    >>> (NB a test message to ourselves from our home computer
    >>>comes back OK)

    >
    >
    >>l7kensington.net doesn't presently
    >>resolve;

    >
    >
    >> Name Server: NS1.MERSINET.CO.UK = 217.14.177.3
    >> Name Server: NS0.MERSINET.CO.UK = 217.14.177.2

    >
    >
    > Presumably the reason you are able to send yourselves a message is
    > because if the nameservice is queried directly, which you could do by
    > querying the mersinet nameservice, you can get a resolution for the MX
    > and A of the domainname:
    >
    > If I use a tool to query the mersinet nameservice, I get a resolution:
    >
    > --- 03/17/05 03:10:26 Pacific Standard Time
    > --- DNS lookup for "l7kensington.net", please wait...
    > --- contacting nameserver: 217.14.177.3 [217.14.177.3]
    >
    > l7kensington.net MX 100 mail.l7kensington.net
    > mail.l7kensington.net A 217.14.177.99
    >
    > --- DNS Lookup completed
    >
    > So, once I know how to contact mail.l7kensington.net at 217.14.177.99 I
    > could sender a username a mail there by establishing an smtp transaction
    > with the server at that IP.
    >
    > The server at that IP is calling itself:
    >
    > 220 rs5.linix.co.uk ESMTP Exim 4.41 Thu, 17 Mar 2005 11:14:24 +0000
    >
    >

    Could you go into more detail for the OP, I think she needs more 'splaining.
    =?ISO-8859-1?Q?R=F4g=EAr?=, Mar 17, 2005
    #5
  6. victoriapritchard

    Mike Easter Guest

    Rôgêr wrote:
    > Could you go into more detail for the OP, I think she needs more
    > 'splaining.


    Heh. You know how that works; you get into a problem that is kinda fun
    to take apart and you just keep workin' on it.

    Also, sometimes the tech someone gets on the 'phone doesn't understand
    why s/he can send a test mail and get it, but s/he can't get mail from
    anyone else. Troubleshooting "I don't seem to be getting much mail
    these days" isn't as clear as it might seem when you can send yourself
    one and get it.

    BTW l7kensington.net still doesn't resolve -- so it is /some/ kind of
    problem even if she called the tech. There's been no improvement.

    I don't know what your experience has been with your provider's tech
    support. EL hasn't done so well with their .in and .ph outsourcing
    according to the people talking/complaining in EL support groups..

    --
    Mike Easter
    Mike Easter, Mar 18, 2005
    #6
  7. Mike Easter wrote:

    > I don't know what your experience has been with your provider's tech
    > support. EL hasn't done so well with their .in and .ph outsourcing
    > according to the people talking/complaining in EL support groups..


    The tech support people with my provider are absolute geniuses.
    =?ISO-8859-1?Q?R=F4g=EAr?=, Mar 18, 2005
    #7
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