Sony DSC H1 issues

Discussion in 'Digital Photography' started by venkat.kanna@gmail.com, Dec 20, 2005.

  1. Guest

    Hello,

    I got myself a Sony DSC H1 camera about 2 months and it has run into
    problems.

    1. When the camera is shut off the lens does not retract by itself and
    come back.
    2. When I put the camera into replay mode the LCD and the viewfinder
    screen both switch off.

    Any ideas about how this could be fixed?
    Is this a known issue?

    I must also mention that I have been using the camera as intended when
    this occured.

    Venkat
     
    , Dec 20, 2005
    #1
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  2. Alf92 Guest

    a dit ça :


    > I got myself a Sony DSC H1 camera about 2 months and it has run into
    > problems.
    >
    > 1. When the camera is shut off the lens does not retract by itself and
    > come back.
    > 2. When I put the camera into replay mode the LCD and the viewfinder
    > screen both switch off.
    >
    > Any ideas about how this could be fixed?
    > Is this a known issue?
    >
    > I must also mention that I have been using the camera as intended
    > when this occured.




    If you haven't already, try resetting the camera if it has a reset button
    (usually in the battery compartment). If not, leave the battery out and
    camera disconnected for a few minutes and see if that works.
    don't forget to "initialize" all the settings back to factory re directions
    on page 59 user guide after resetting the camera (apparently by the battery
    removal method).


    --
    Cordialement,
    Alf92
    http://frpn.online.fr
     
    Alf92, Dec 20, 2005
    #2
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  3. ASAAR Guest

    On Tue, 20 Dec 2005 15:43:00 +0100, "Alf92"
    <alf92[NO-SPAM]@freesurf.fr> wrote:

    > If you haven't already, try resetting the camera if it has a reset button
    > (usually in the battery compartment). If not, leave the battery out and
    > camera disconnected for a few minutes and see if that works.
    > don't forget to "initialize" all the settings back to factory re directions
    > on page 59 user guide after resetting the camera (apparently by the
    > battery removal method).


    Unfortunately, leaving the battery out for short periods may not
    work for some cameras that use small rechargeable internal batteries
    to retain settings. Sony does this for some of their P&S cameras,
    and the manual notes that for these, that the main batteries have to
    be removed for about a month before the hidden internal battery will
    run down. Do you know if this is also the way the DSC H1 was
    designed?
     
    ASAAR, Dec 20, 2005
    #3
  4. Rich Guest

    On 20 Dec 2005 04:20:26 -0800, wrote:

    >Hello,
    >
    >I got myself a Sony DSC H1 camera about 2 months and it has run into
    >problems.
    >
    >1. When the camera is shut off the lens does not retract by itself and
    >come back.
    >2. When I put the camera into replay mode the LCD and the viewfinder
    >screen both switch off.
    >
    >Any ideas about how this could be fixed?
    >Is this a known issue?
    >
    >I must also mention that I have been using the camera as intended when
    >this occured.
    >
    >Venkat


    Check out dpreview.com's news story on Sony "quality" and what
    happened in China!!!
     
    Rich, Dec 21, 2005
    #4
  5. l e o Guest

    ASAAR wrote:
    > On Tue, 20 Dec 2005 15:43:00 +0100, "Alf92"
    > <alf92[NO-SPAM]@freesurf.fr> wrote:
    >
    >
    >>If you haven't already, try resetting the camera if it has a reset button
    >>(usually in the battery compartment). If not, leave the battery out and
    >>camera disconnected for a few minutes and see if that works.
    >>don't forget to "initialize" all the settings back to factory re directions
    >>on page 59 user guide after resetting the camera (apparently by the
    >>battery removal method).

    >
    >
    > Unfortunately, leaving the battery out for short periods may not
    > work for some cameras that use small rechargeable internal batteries
    > to retain settings. Sony does this for some of their P&S cameras,
    > and the manual notes that for these, that the main batteries have to
    > be removed for about a month before the hidden internal battery will
    > run down. Do you know if this is also the way the DSC H1 was
    > designed?
    >



    I don't see how the backup battery would prevent "initializing" the
    camera. The CPU will reboot once you remove and reinsert the battery.
     
    l e o, Dec 21, 2005
    #5
  6. imbsysop Guest

    On Tue, 20 Dec 2005 21:02:33 -0500, Rich <> wrote:

    >On 20 Dec 2005 04:20:26 -0800, wrote:
    >
    >>Hello,
    >>
    >>I got myself a Sony DSC H1 camera about 2 months and it has run into
    >>problems.
    >>
    >>1. When the camera is shut off the lens does not retract by itself and
    >>come back.
    >>2. When I put the camera into replay mode the LCD and the viewfinder
    >>screen both switch off.
    >>
    >>Any ideas about how this could be fixed?
    >>Is this a known issue?
    >>
    >>I must also mention that I have been using the camera as intended when
    >>this occured.
    >>
    >>Venkat

    >
    >Check out dpreview.com's news story on Sony "quality" and what
    >happened in China!!!


    ... and certainly read the WHOLE article + context so that you are well
    aware that this a "China market" only problem .. if not a purely
    "political" problem .. just to avoid that this item starts to lead its
    own life and becomes an "urban legend" .. :)
     
    imbsysop, Dec 21, 2005
    #6
  7. m Ransley Guest

    My W5 has a setting in the menue to reset to original functions. Where
    did you buy it.
     
    m Ransley, Dec 21, 2005
    #7
  8. ASAAR Guest

    On Tue, 20 Dec 2005 21:05:26 -0500, l e o, grand master of the Peter
    Principle wrote:

    > I don't see how the backup battery would prevent "initializing" the
    > camera. The CPU will reboot once you remove and reinsert the battery.


    Oh, it's you again l e o. You'll either have to take my word for
    it or believe as you wish.
     
    ASAAR, Dec 21, 2005
    #8
  9. Bill Funk Guest

    On Tue, 20 Dec 2005 21:05:26 -0500, l e o <>
    wrote:

    >ASAAR wrote:
    >> On Tue, 20 Dec 2005 15:43:00 +0100, "Alf92"
    >> <alf92[NO-SPAM]@freesurf.fr> wrote:
    >>
    >>
    >>>If you haven't already, try resetting the camera if it has a reset button
    >>>(usually in the battery compartment). If not, leave the battery out and
    >>>camera disconnected for a few minutes and see if that works.
    >>>don't forget to "initialize" all the settings back to factory re directions
    >>>on page 59 user guide after resetting the camera (apparently by the
    >>>battery removal method).

    >>
    >>
    >> Unfortunately, leaving the battery out for short periods may not
    >> work for some cameras that use small rechargeable internal batteries
    >> to retain settings. Sony does this for some of their P&S cameras,
    >> and the manual notes that for these, that the main batteries have to
    >> be removed for about a month before the hidden internal battery will
    >> run down. Do you know if this is also the way the DSC H1 was
    >> designed?
    >>

    >
    >
    >I don't see how the backup battery would prevent "initializing" the
    >camera. The CPU will reboot once you remove and reinsert the battery.


    Removing the power cord on your PC, and then rebooting it, is the
    analogy of what you're thinking of.
    Now think about removing the little battery on the motherboard. The
    clock will not give the right time, the settings you stored in the
    BIOS disappear.
    This is the initialization being referred to.

    --
    Bill Funk
    Replace "g" with "a"
    funktionality.blogspot.com
     
    Bill Funk, Dec 22, 2005
    #9
  10. ASAAR Guest

    On Thu, 22 Dec 2005 10:03:52 -0700, Bill Funk wrote:

    >> I don't see how the backup battery would prevent "initializing" the
    >> camera. The CPU will reboot once you remove and reinsert the battery.

    >
    > Removing the power cord on your PC, and then rebooting it, is the
    > analogy of what you're thinking of.
    > Now think about removing the little battery on the motherboard. The
    > clock will not give the right time, the settings you stored in the
    > BIOS disappear.
    > This is the initialization being referred to.


    That's true, but there's more to it than that (or there might be
    for certain hardware designs). I have a Grundig portable radio that
    became quite flaky, where some keyboard presses weren't
    acknowledged, others did the wrong thing, and only about 20% of the
    station presets could be used. It did have a hardware reset button,
    but all that did was wipe out the time, all of the station presets,
    and all other nonvolatile settings. The radio continued to
    malfunction. Only after the batteries had been removed for an
    extended period (about an hour, it had no backup battery) did the
    radio resume functioning normally. Computers have hardware reset
    buttons too, and when used after they become unstable or crash,
    they'll usually reboot and resume proper operation. But there have
    been cases where that wasn't sufficient with some internal
    peripheral devices (can't recall which ones at the moment). With
    one, the device wouldn't reset properly unless the computer was
    first powered down and then back on again. Another device behaved
    differently but just as oddly. It wouldn't work properly
    immediately after powering up, requiring a second "soft" reboot
    before it would work properly. As with radios, cameras are built
    with so many totally different designs that knowing intricacies
    about how one model works may be of no use in understanding how
    other models behave (or misbehave). If, as with my Grundig radio, a
    camera requires a total loss of power (from the main batteries and
    also a backup battery if one is used) to get it to resume proper
    operation, the owner can be caught in quite a predicament if the
    camera's backup battery (as with some Sony models) is not accessible
    and is only able to run down if the main batteries, which are used
    to recharge the backup, are removed for at least 30 days.
     
    ASAAR, Dec 22, 2005
    #10
  11. Guest

    On 20 Dec 2005 04:20:26 -0800, wrote:

    >Hello,
    >
    >I got myself a Sony DSC H1 camera about 2 months and it has run into
    >problems.
    >
    >1. When the camera is shut off the lens does not retract by itself and
    >come back.
    >2. When I put the camera into replay mode the LCD and the viewfinder
    >screen both switch off.
    >
    >Any ideas about how this could be fixed?
    >Is this a known issue?
    >
    >I must also mention that I have been using the camera as intended when
    >this occured.
    >
    >Venkat


    Did you initialize the camera?

    Page 59 of your users manual. To be used when the camera malfunctions.
     
    , Dec 22, 2005
    #11
  12. Guest

    Hello,

    While this thread was winding its way, I was travelling, without my
    camera and hence could not put into effect what was suggested.

    I came home last night, charged the batteries for the full night. NiMH,
    sony supplied batteries and charger. It did not resolve the issue.

    I then initialised the camera through the menu and still then nothing
    has worked.
    The problems continue.

    Meanwhile I have been in touch with Sony support. I bought this camera
    in Circuit City, Houston TX and registered this camera with Sony there.
    Now I am relocated to Mumbai, India and Sony customer support informs
    me that I will have to ship the camera to US to have it fixed since
    Warranty is only effective in US and not in India.

    This will mean additional headaches of customs and couriers costs etc.
    When the camera is fixed and when they want to return it to me they
    will only ship it by ordinary post. ( Read no tracking, no insurance ).
    So effectively they are telling me to say bye-bye to the camera.

    I fail to understand why a warranty cannot be worldwide. Laptop
    manufacturers have for a long time recognized that people travel and
    relocate in this increasingly mobile world.
    This camera model is sold ( and presumably serviced ) in India too.

    I anyway intend to drive down to the service center here and see if
    they will take it in.
     
    , Dec 23, 2005
    #12
  13. Guest

    Continuing the saga of my Sony DSC H1, last Saturday I found the Sony
    Service Center here in Mumbai. I use the word found rather deliberately
    here.

    Let me explain.

    The web site of Sony gave an address of what we will call Location 1. I
    knew the place, having been in that locality quite a few times before.
    I went there to find that there was not trace of a Sony center which I
    knew clearly existed until some time back.

    I parked my car and made enquiries to be told that the Center had been
    shifted to Location 2 down the road. I skivvied over there, parked my
    car to find that the signboard was there but along with that a huge
    notice that the center had moved to Location 3.

    I again moved over to Location 3 and found that they had closed for the
    day.

    This was on Friday the 23rd. On Saturday the 24th I went back there
    during office hours.

    I was told that the warranty card is valid for US and not for India.
    Anyway they took it in and told me that there would be charge to
    estimate and give a repair quote. I agreed to a charge of Rs 413/-
    which is less that $ 10/-.

    Today, Tuesday I got a call from them. Seems that the zoom mechanism is
    spoilt. Being not covered under and Indian warranty the damages would
    come to about Rs 19,000/- which is approx $ 425/-

    Hey I could be buying a new one for that kind of money. I have decided
    to pick it back and see how I can send it to the US so that it can be
    done under warranty.

    Venkat
     
    , Dec 27, 2005
    #13
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