Sipura SPA-3000 refuses to hear any telephone key presses

Discussion in 'VOIP' started by Frank Tarczynski, Sep 6, 2005.

  1. I have now had my second SPA-3000 fail in less than 6 months.

    It absolutely refuses to recognize any key-presses on the telephone on
    the Phone port. This leaves me with no way to get to the IVR or reset
    the unit. It also leaves me with no way to dial-out using the attached
    phone.

    I've verified the cables, powered-off and powered-on, reflashed the
    firmware, and downloaded back-up configurations several times over the
    past few days and still nothing.

    The web interface works just fine but still leaves me with no way to
    reset the unit.

    Anyone have any ideas before I send this replacement back too?

    Frank
     
    Frank Tarczynski, Sep 6, 2005
    #1
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  2. Frank Tarczynski

    Ivor Jones Guest

    "Frank Tarczynski" <> wrote in message
    news:VufTe.7871$
    > I have now had my second SPA-3000 fail in less than 6
    > months.
    > It absolutely refuses to recognize any key-presses on the
    > telephone on the Phone port. This leaves me with no way
    > to get to the IVR or reset the unit. It also leaves me
    > with no way to dial-out using the attached phone.
    >
    > I've verified the cables, powered-off and powered-on,
    > reflashed the firmware, and downloaded back-up
    > configurations several times over the past few days and
    > still nothing.
    > The web interface works just fine but still leaves me
    > with no way to reset the unit.
    >
    > Anyone have any ideas before I send this replacement back
    > too?
    > Frank


    Does the web interface not give you a factory reset option..?

    Have you contacted Sipura tech support..? They are usually very helpful,
    although I've not had a serious problem with my 2000.

    Ivor
     
    Ivor Jones, Sep 6, 2005
    #2
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