Sipura 2100, SIPGATE and Calling Card issue

Discussion in 'UK VOIP' started by Tarquell Smith, Jun 7, 2006.

  1. Hi,

    I am using sipgate via my sipura 2100 to a calling card service. I ring an
    0800 number and it connects fine. When it asks me for my PIN number from the
    card it is not recognised. Why could this be ? Could it be the tones are not
    being recognised? I changed some dialtone settings in the sipura but its
    still the same.

    Any healp greatly appreciated.

    Regards

    JS
     
    Tarquell Smith, Jun 7, 2006
    #1
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  2. Tarquell Smith

    Brian A Guest

    On Wed, 07 Jun 2006 10:16:56 GMT, "Tarquell Smith"
    <> wrote:

    >Hi,
    >
    >I am using sipgate via my sipura 2100 to a calling card service. I ring an
    >0800 number and it connects fine. When it asks me for my PIN number from the
    >card it is not recognised. Why could this be ? Could it be the tones are not
    >being recognised? I changed some dialtone settings in the sipura but its
    >still the same.
    >
    >Any healp greatly appreciated.
    >
    >Regards
    >
    >JS
    >

    Try calling 0800 800 150 to check if your DTMF is being forwarded.
    Make sure, on your Sipura, that DTMF Tx Method: is set to INFO.
    Not a good idea to advertise on here that you are using calling
    cards...it probably won't last much longer if you do.
    Remove 'no_spam_' from email address.
     
    Brian A, Jun 7, 2006
    #2
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  3. Tarquell Smith

    Mark Guest

    On Wed, 07 Jun 2006 10:16:56 GMT, "Tarquell Smith"
    <> wrote:

    >Hi,
    >
    >I am using sipgate via my sipura 2100 to a calling card service. I ring an
    >0800 number and it connects fine. When it asks me for my PIN number from the
    >card it is not recognised. Why could this be ? Could it be the tones are not
    >being recognised? I changed some dialtone settings in the sipura but its
    >still the same.
    >
    >Any healp greatly appreciated.


    I wish I could. I have the same sort of problems with a SPA-2100.
    Hair-pulling stuff, believe me.
     
    Mark, Jun 9, 2006
    #3
  4. Tarquell Smith

    news Guest

    In message <>, Mark
    <> writes
    >On Wed, 07 Jun 2006 10:16:56 GMT, "Tarquell Smith"
    ><> wrote:
    >
    >>Hi,
    >>
    >>I am using sipgate via my sipura 2100 to a calling card service. I ring an
    >>0800 number and it connects fine. When it asks me for my PIN number from the
    >>card it is not recognised. Why could this be ? Could it be the tones are not
    >>being recognised? I changed some dialtone settings in the sipura but its
    >>still the same.
    >>
    >>Any healp greatly appreciated.

    >
    >I wish I could. I have the same sort of problems with a SPA-2100.
    >Hair-pulling stuff, believe me.
    >



    I use a 2100 with Voipfone. No problem at all with recognising tones.
    Default out-of-the-box settings.

    --
    Ian
     
    news, Jun 12, 2006
    #4
  5. Ok - I changed the DTMF settings and get tones recognised by BT ok (by
    trying that 0800 number given).
    But card will still not recognise my PIN - something strange going on here.
     
    Tarquell Smith, Jun 16, 2006
    #5
  6. "Tarquell Smith" <> wrote in message
    news:rbBkg.87035$...
    > Ok - I changed the DTMF settings and get tones recognised by BT ok (by
    > trying that 0800 number given).
    > But card will still not recognise my PIN - something strange going on
    > here.
    >
    >
    >
    >

    I often get this with conference call systems - some systems just dont
    recognise the tones over VOIP even when you have your DTMF settings
    correct - it will work for some (like BT) and not others (like your calling
    card)
     
    Roger Barrett, Jun 17, 2006
    #6
  7. Tarquell Smith

    Jono Guest

    After serious thinking Tarquell Smith wrote :
    > Ok - I changed the DTMF settings and get tones recognised by BT ok (by trying
    > that 0800 number given).
    > But card will still not recognise my PIN - something strange going on here.


    Have you considered
    <http://www.sipura.com/Documents/faq/Section_2.html#9>

    At least you will be able to see that the correct info is being
    sent....
     
    Jono, Jun 17, 2006
    #7
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