Sipgate issues

Discussion in 'UK VOIP' started by PhilÅ, Aug 9, 2005.

  1. PhilÅ

    Al Guest

    Re: BT Problems - "Almost everying BT do, they muck up"

    On Tue, 16 Aug 2005 09:00:05 +0100, Ivor Jones wrote:

    >
    >
    >"Neil (The Geriatric Hippy)" <g3uvqAThotmailDOTcom> wrote
    >in message
    >news:43018b27$0$1231$
    >> "Ad C" <> wrote in message
    >> news:...
    >> > In article
    >> > <>,
    >> > lid says...
    >> > > On Mon, 15 Aug 2005 10:27:58 +0100, Ad C wrote:
    >> > >
    >> > > > Poor sole,
    >> > >
    >> > > That comment is out of plaice.
    >> > >
    >> > >
    >> > why? I feel sorry for anyone who need to get in touch
    >> > with BT. Come to think of it the way things are at the
    >> > moment, with so many Indian call centers, most
    >> > companies are the same these days.

    >>
    >> Eel feel sorry when it dawns on him.

    >
    >Cod be interesting..!
    >
    >Sounds fishy to me though....


    Eel have to stop getting crabby!
    Al, Aug 16, 2005
    #81
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  2. PhilÅ

    Ed Guest

    Re: BT Problems - "Almost everying BT do, they muck up"

    Ad C said::

    >In article <>, lid
    >says...
    >> On Mon, 15 Aug 2005 10:27:58 +0100, Ad C wrote:
    >>
    >> >Poor sole,

    >>
    >> That comment is out of plaice.
    >>
    >>

    >why? I feel sorry for anyone who need to get in touch with BT. Come to
    >think of it the way things are at the moment, with so many Indian call
    >centers, most companies are the same these days.


    That's a red herring.
    Ed, Aug 16, 2005
    #82
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  3. PhilÅ

    Flumbo Guest

    Re: BT Problems - "Almost everying BT do, they muck up"

    On Mon, wrote:

    >In article <>, lid
    >says...
    >> On Sun, 14 Aug 2005 22:53:16 +0100, Ad C wrote:
    >>
    >> >why on earth do you speak to Bt every weekday for?

    >>
    >> Perhaps because it's part of his job?
    >>
    >>

    >Poor sole,


    I'm sure he's having a whale of a time.
    Flumbo, Aug 16, 2005
    #83
  4. PhilÅ

    Guest Guest

    Re: BT Problems - "Almost everying BT do, they muck up"

    Ad C <> wrote:
    [...]
    > why? I feel sorry for anyone who need to get in touch with BT. Come
    > to think of it the way things are at the moment, with so many Indian
    > call centers, most companies are the same these days.


    I always get through to people with British accents on the rare
    occasion I call BT, so they're certainly not outsourcing *my* calls.
    (And I'm just a bog standard residential customer whose bill is
    consistently £10.50 every month.) Perhaps they have a database of
    people (such as yourself) who would bitch no matter how good the
    service is, so they might as well just punt those calls to India? ;)

    --
    PGP key ID E85DC776 - finger for full key
    /:.*posting.google.com.*/HX-Trace:+j
    Guest, Aug 16, 2005
    #84
  5. PhilÅ

    Guest

    Re: BT Problems - "Almost everying BT do, they muck up"

    On Tue, 16 Aug 2005 07:25:13 +0100, Ad C <>
    wrote:

    >In article <>, lid
    >says...
    >> On Mon, 15 Aug 2005 10:27:58 +0100, Ad C wrote:
    >>
    >> >Poor sole,

    >>
    >> That comment is out of plaice.
    >>
    >>

    >why? I feel sorry for anyone who need to get in touch with BT. Come to
    >think of it the way things are at the moment, with so many Indian call
    >centers, most companies are the same these days.

    Never use BT call back service when they say they are very busy or you
    are guaranteed more or less to get someone who hardly speaks
    understandable English calling you back . I feel sorry for myself
    these days you can dial 151 at 5 am and still get the "we are very
    busy" message it is time they got more staff ( in the UK ) they are
    charging enough for line rental .
    , Aug 16, 2005
    #85
  6. PhilÅ

    Guest

    Re: BT Problems - "Almost everying BT do, they muck up"

    On 16 Aug 2005 11:06:38 GMT, () wrote:

    > Perhaps they have a database of
    >people (such as yourself) who would bitch no matter how good the
    >service is, so they might as well just punt those calls to India? ;)

    Has with Telewest the service itself is good it is the customer
    service staffing levels that are totally abysmal for the number of
    customers they have people just haven't the time to be hanging on for
    ever and day or waiting for a call back from a person who just doesn't
    speak understandable English .
    People have good cause to "bitch" has you put it when they are having
    to pay the prices BT are charging .
    , Aug 16, 2005
    #86
  7. PhilÅ

    Al Guest

    Re: BT Problems - "Almost everying BT do, they muck up"

    On Tue, 16 Aug 2005 13:15:15 +0100, wrote:

    >Has with Telewest the service itself is good it is the customer
    >service staffing levels that are totally abysmal for the number of
    >customers they have people just haven't the time to be hanging on for
    >ever and day or waiting for a call back from a person who just doesn't
    >speak understandable English .


    I agree that often you don't write understandable English so your
    spoken will no doubt be at a similar level, With your level of
    bitching, I wouldn't be surprised if even tThe Samaritans hang up on
    you.
    Al, Aug 16, 2005
    #87
  8. PhilÅ

    Ad C Guest

    Re: BT Problems - "Almost everying BT do, they muck up"

    In article <43018b27$0$1231$>, "Neil
    \(The Geriatric Hippy\)" <g3uvqAThotmailDOTcom> says...
    >
    > Eel feel sorry when it dawns on him.
    >
    >


    Oh crap-
    Ad C, Aug 16, 2005
    #88
  9. PhilÅ

    Ad C Guest

    Re: BT Problems - "Almost everying BT do, they muck up"

    In article <4301c8bd$0$18219$>,
    says...

    > I always get through to people with British accents on the rare
    > occasion I call BT, so they're certainly not outsourcing *my* calls.
    > (And I'm just a bog standard residential customer whose bill is
    > consistently £10.50 every month.) Perhaps they have a database of
    > people (such as yourself) who would bitch no matter how good the
    > service is, so they might as well just punt those calls to India? ;)
    >



    I doubt it very much. Bt and good service do not go together.
    I wish the compnay would split up, it be the best thing to happen.
    Ad C, Aug 16, 2005
    #89
  10. PhilÅ

    Ad C Guest

    Re: BT Problems - "Almost everying BT do, they muck up"

    In article <>,
    says...

    > Never use BT call back service when they say they are very busy or you
    > are guaranteed more or less to get someone who hardly speaks
    > understandable English calling you back . I feel sorry for myself
    > these days you can dial 151 at 5 am and still get the "we are very
    > busy" message it is time they got more staff ( in the UK ) they are
    > charging enough for line rental .
    >
    >

    I have not phoned BT since I dropped them. They phoned me once to ask my
    permission if they could contact me now and again, I told then no.

    The only time I want to hear from BT is if I have a fault.
    Ad C, Aug 16, 2005
    #90
  11. PhilÅ

    tony sayer Guest

    Re: BT Problems - "Almost everying BT do, they muck up"

    In article <>, Ad C
    <> writes
    >In article <4301c8bd$0$18219$>,
    > says...
    >
    >> I always get through to people with British accents on the rare
    >> occasion I call BT, so they're certainly not outsourcing *my* calls.
    >> (And I'm just a bog standard residential customer whose bill is
    >> consistently £10.50 every month.) Perhaps they have a database of
    >> people (such as yourself) who would bitch no matter how good the
    >> service is, so they might as well just punt those calls to India? ;)
    >>

    >
    >
    >I doubt it very much. Bt and good service do not go together.
    >I wish the compnay would split up, it be the best thing to happen.
    >


    What's the voting twixt them and ntl for piss poor customer service?....
    --
    Tony Sayer
    tony sayer, Aug 16, 2005
    #91
  12. PhilÅ

    Guest Guest

    Re: BT Problems - "Almost everying BT do, they muck up"

    Ad C <> wrote:
    [...]
    > I doubt it very much. Bt and good service do not go together. I wish
    > the compnay would split up, it be the best thing to happen.


    That's very much your opinion. Compared to any other utility, and most
    telcos, I find that BT's customer service isn't bad at all. You want
    to know what bad service looks like? Switch your gas and electricity
    to npower or British Gas. You'll be clocking up hours on hold on 08xx
    numbers in no time.

    Sure, there's plenty of room for improvement at BT, but quite frankly,
    what level of service do you expect for as little as a tenner a month?

    --
    PGP key ID E85DC776 - finger for full key
    /:.*posting.google.com.*/HX-Trace:+j
    Guest, Aug 17, 2005
    #92
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