Secondary Number to CUE Problem

Discussion in 'Cisco' started by RR News, Oct 3, 2007.

  1. RR News

    RR News Guest

    I'm trying to set up a CME 4.0 / CUE 3.0installation for direct inward
    dialing by using the secondary number on their ephone-dns. That way the
    client won't have to give up their current extension numbers. However, I
    noticed that when a call comes in on the secondary number and is not
    answered, there is no link to the users voice-mail box; the system reports
    that there is no mailbox associated with that number and dumps the caller to
    AA. I used the Primary E.164 setting under the user account to try to work
    around the issue - that works - but then I realized they are already using
    this for direct transfer to voicemail. Does anyone know of another way to
    associate the secondary number with the voice mailbox? Or is there a way to
    get around the 15 rule limit for voice translation rules. I'm currently
    using a handful (about 6 or 7 ) numbers for DID by using translations but
    there would be more that 15 if everyone gets a DID number.
    RR News, Oct 3, 2007
    #1
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