Scanner and Computer not communicating

Discussion in 'Hardware' started by Nancy Stevenson, Jan 16, 2008.

  1. Nancy Stevenson

    Nancy Stevenson

    Joined:
    Jan 15, 2008
    Messages:
    1
    What can I do to make my scanner (hp scanjet 3970) work? Everytime I try to scan something I get a message popup that says "An error occurred communicating with the scanning device. Please ensure that the scanning device is connected properly and try again". The power cord and USB cable are correctly plugged in and the light comes on when I open the scanner. The software is correctly installed. I can't get my Canon camera to download pictures either. Both of these worked before on this Compaq presario windows xp computer. If anyone has any ideas please HELP. Thanks
     
    Nancy Stevenson, Jan 16, 2008
    #1
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  2. Nancy Stevenson

    ryan_tagor

    Joined:
    Nov 10, 2007
    Messages:
    6
    Location:
    Indonesia - Jakarta
    try to change the data cable, then power on your scanner first, after that your computer.
    hope it will works.
     
    ryan_tagor, Jan 26, 2008
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