Reporting IOS bugs?

Discussion in 'Cisco' started by Richard Antony Burton, Feb 20, 2004.

  1. How do you submit a bug in IOS to Cisco if you don't have a smartnet
    contract? My router traps pretty much daily, so I'd really like to let Cisco
    know. I'd hope I'd be able to get a bug fix only update without needing a
    smartnet contract, but even if I couldn't I'd still like to report it so
    they can fix it for everyone else.

    Richard.
    Richard Antony Burton, Feb 20, 2004
    #1
    1. Advertising

  2. Formally, you'll need to open a TAC case in order to report a bug.
    http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl

    If you can't do that, then you could post the following:

    show version
    show stack
    (console log messages at the time of the crash)

    and someone might take a look at them (no guarantees though.)

    Aaron

    ---

    ~ How do you submit a bug in IOS to Cisco if you don't have a smartnet
    ~ contract? My router traps pretty much daily, so I'd really like to let Cisco
    ~ know. I'd hope I'd be able to get a bug fix only update without needing a
    ~ smartnet contract, but even if I couldn't I'd still like to report it so
    ~ they can fix it for everyone else.
    ~
    ~ Richard.
    ~
    Aaron Leonard, Feb 20, 2004
    #2
    1. Advertising

  3. I'm not able to use that. Here is the version and stack incase anyone is
    interested.

    Thanks,
    Richard.


    Cisco IOS Software, C837 Software (C837-K9O3SY6-M), Version 12.3(4)T2,
    RELEASE SOFTWARE (fc1)
    TAC Support: http://www.cisco.com/tac
    Copyright (c) 1986-2003 by Cisco Systems, Inc.
    Compiled Thu 18-Dec-03 21:41 by dchih

    ROM: System Bootstrap, Version 12.2(8r)YN, RELEASE SOFTWARE (fc1)

    router uptime is 1 day, 17 hours, 59 minutes
    System returned to ROM by error - a SegV exception, PC 0x80190E44
    System image file is "flash:c837-k9o3sy6-mz.123-4.T2.bin"

    ....

    Cisco C837 (MPC857DSL) processor (revision 0x400) with 46695K/2457K bytes of
    memory.
    Processor board ID AMB07310G7R (361857986), with hardware revision 0000
    CPU rev number 7
    1 Ethernet interface
    1 ATM interface
    128K bytes of NVRAM.
    12288K bytes of processor board System flash (Read/Write)
    2048K bytes of processor board Web flash (Read/Write)

    Configuration register is 0x2102


    Minimum process stacks:
    Free/Size Name
    5748/6000 Inspect Init Msg
    8076/12000 Init
    5584/6000 PostOfficeNet
    5576/6000 RADIUS INITCONFIG
    9968/12000 HTTP CP
    10032/12000 Virtual Exec

    Interrupt level stacks:
    Level Called Unused/Size Name
    1 0 9000/9000 ADSL Dying Gasp Interrupt
    4 57136262 7132/9000 MPC860 CPM INTERRUPT
    5 658 8796/9000 ADSL Ctrl Interrupt
    7 37808017 8892/9000 TIMER INTERRUPT

    System was restarted by error - a SegV exception, PC 0x80190E44
    C837 Software (C837-K9O3SY6-M), Version 12.3(4)T2, RELEASE SOFTWARE (fc1)
    TAC Support: http://www.cisco.com/tac
    Compiled Thu 18-Dec-03 21:41 by dchih (current version)
    Image text-base: 0x800131E8, data-base: 0x80C819A8


    Stack trace from system failure:

    System was restarted by error - a SegV exception, PC 0x80190E44
    C837 Software (C837-K9O3SY6-M), Version 12.3(4)T2, RELEASE SOFTWARE (fc1)
    TAC Support: http://www.cisco.com/tac
    Compiled Thu 18-Dec-03 21:41 by dchih (current version)
    Image text-base: 0x800131E8, data-base: 0x80C819A8


    Stack trace from system failure:
    FP: 0x8171C0B8, RA: 0x8171C108
    FP: 0x8171C0D8, RA: 0x8090C4B8
    FP: 0x8171C0E8, RA: 0x8091C914
    FP: 0x8171C108, RA: 0x80903B1C
    FP: 0x8171C170, RA: 0x802F1670
    FP: 0x8171C198, RA: 0x802F3578
    FP: 0x8171C1C0, RA: 0x802F51C4
    FP: 0x8171C1D8, RA: 0x805EB378


    ***************************************************
    ******* Information of Last System Crash **********
    ***************************************************



    "Aaron Leonard" <> wrote in message
    news:...
    > Formally, you'll need to open a TAC case in order to report a bug.
    > http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl
    >
    > If you can't do that, then you could post the following:
    >
    > show version
    > show stack
    > (console log messages at the time of the crash)
    >
    > and someone might take a look at them (no guarantees though.)
    >
    > Aaron
    >
    > ---
    >
    > ~ How do you submit a bug in IOS to Cisco if you don't have a smartnet
    > ~ contract? My router traps pretty much daily, so I'd really like to let

    Cisco
    > ~ know. I'd hope I'd be able to get a bug fix only update without needing

    a
    > ~ smartnet contract, but even if I couldn't I'd still like to report it so
    > ~ they can fix it for everyone else.
    > ~
    > ~ Richard.
    > ~
    >
    Richard Antony Burton, Feb 20, 2004
    #3
  4. Richard Antony Burton

    News Account Guest

    How do you know the bug hasn't already been fixed? You'll need the Smartnet
    contract to get access to the "Bug Toolkit" first to find out and then you
    need the same Smartnet contract to download the IOS with the fix. There was
    recently a security flaw discovered and upgraded IOS' were given out even to
    customers without a Smartnet contract, but that's the only time I am aware
    Cisco has opened up the gates to allow customers without Smartnet contacts
    to get an IOS upgrade for free.

    Don Woodward


    "Richard Antony Burton" <> wrote in
    message news:0ppZb.8795990$...
    > How do you submit a bug in IOS to Cisco if you don't have a smartnet
    > contract? My router traps pretty much daily, so I'd really like to let

    Cisco
    > know. I'd hope I'd be able to get a bug fix only update without needing a
    > smartnet contract, but even if I couldn't I'd still like to report it so
    > they can fix it for everyone else.
    >
    > Richard.
    >
    >
    News Account, Feb 21, 2004
    #4
  5. "News Account" <> wrote in message
    news:ZOxZb.126$...

    > How do you know the bug hasn't already been fixed?


    I can't be, but I'm fairly sure because I'm running 12.3(4)T2, though I see
    12.3(4)T3 is now out (but of course I can't get it since I don't have a
    smartnet contract). This problem hasn't been fixed through the last few
    versions, so I doubt it has been in the very latest, but it may have. I
    can't find the list of fixes for this release yet, so I can't be sure.

    Richard.
    Richard Antony Burton, Feb 21, 2004
    #5
  6. Richard Antony Burton

    News Account Guest

    "Richard Antony Burton" wrote in message ...
    >
    >
    > I'm running 12.3(4)T2, though I see 12.3(4)T3 is now out



    Don't know what platform you are on but "IOS (tm) 1600 Software
    (C1600-K8OSY-L), Version 12.3(5b), RELEASE SOFTWARE (fc1)" is out and
    running on one of my units but I have a Smartnet contract - it's worth the
    $85 for me even though I also have the same access at work.

    Don Woodward
    News Account, Feb 21, 2004
    #6
  7. "News Account" <> wrote in message
    news:2cQZb.1814$...

    > Don't know what platform you are on but "IOS (tm) 1600 Software
    > (C1600-K8OSY-L), Version 12.3(5b), RELEASE SOFTWARE (fc1)" is out and
    > running on one of my units but I have a Smartnet contract - it's worth the
    > $85 for me even though I also have the same access at work.


    I'm on an 837. Does a smartnet contract only cost $85? If so, I'm
    interested. Do you have a link to signup / how do I go about getting one?

    Richard.
    Richard Antony Burton, Feb 21, 2004
    #7
  8. Richard Antony Burton

    News Account Guest

    One year is $86.97 for your platform for 8x5 NBD plus tax if applicable.

    http://www.cdw.com/shop/products/default.aspx?EDC=094824&RecommendedForEDC=450203&RecoType=warranty

    Disclaimer: I have no relationship to CDW - just a customer.

    Don Woodward


    "Richard Antony Burton" <> wrote in
    message news:uIQZb.8883976$...
    >
    > "News Account" <> wrote in message
    > news:2cQZb.1814$...
    >
    > > Don't know what platform you are on but "IOS (tm) 1600 Software
    > > (C1600-K8OSY-L), Version 12.3(5b), RELEASE SOFTWARE (fc1)" is out and
    > > running on one of my units but I have a Smartnet contract - it's worth

    the
    > > $85 for me even though I also have the same access at work.

    >
    > I'm on an 837. Does a smartnet contract only cost $85? If so, I'm
    > interested. Do you have a link to signup / how do I go about getting one?
    >
    > Richard.
    >
    >
    News Account, Feb 21, 2004
    #8
  9. "News Account" <> wrote in message
    news:6eRZb.1829$...
    > One year is $86.97 for your platform for 8x5 NBD plus tax if applicable.
    >
    >

    http://www.cdw.com/shop/products/default.aspx?EDC=094824&RecommendedForEDC=450203&RecoType=warranty

    Wow, that's pretty good. Just to be clear, that will get me access to the
    IOS images on the website, and allow me to submit bugs?

    Also, I didn't buy my router from an official Cisco dealer, will that pose a
    problem when I come to register the Smartnet account?

    Richard.
    Richard Antony Burton, Feb 22, 2004
    #9
  10. Richard Antony Burton

    News Account Guest

    I'll let you know in a day or so - bought my PIX on eBay and bought the
    Smartnet for it at CDW - they did ask for the serial number of the unit.

    Smartnet gives you access to Cisco TAC for reporting bugs and technical
    phone/web support, the bug toolkit (where you search for known bugs) and the
    software center to download the latest software - as well as a hardware
    maintenance contract.

    Don Woodward


    "Richard Antony Burton" <> wrote in
    message news:zL_Zb.850846$...
    >
    > "News Account" <> wrote in message
    > news:6eRZb.1829$...
    > > One year is $86.97 for your platform for 8x5 NBD plus tax if applicable.
    > >
    > >

    >

    http://www.cdw.com/shop/products/default.aspx?EDC=094824&RecommendedForEDC=450203&RecoType=warranty
    >
    > Wow, that's pretty good. Just to be clear, that will get me access to the
    > IOS images on the website, and allow me to submit bugs?
    >
    > Also, I didn't buy my router from an official Cisco dealer, will that pose

    a
    > problem when I come to register the Smartnet account?
    >
    > Richard.
    >
    >
    News Account, Feb 22, 2004
    #10
  11. "News Account" <> wrote in message
    news:4t8_b.5297$...
    > I'll let you know in a day or so - bought my PIX on eBay and bought the
    > Smartnet for it at CDW - they did ask for the serial number of the unit.


    Great thanks, I'm in a similar situation so if it works for you, it'll work
    for me too.

    Richard.
    Richard Antony Burton, Feb 22, 2004
    #11
  12. Hm. I took a quick look and could not find an existing known
    DDTS matching your stack trace.

    I have found one other case where someone else (running 12.3(4)T1)
    encountered this problem, but it's not clear to me that the problem
    was ever resolved. Hopefully you'll be able to get Smartnet and
    open a case on this and get it fixed.

    An alternative approach would be to try some other IOS, such
    as - just as a stab - 12.2(13)ZH2. I'm running something like
    12.3(2)XC1 on my 837 at home, and it's been quite stable.

    Good luck,

    Aaron

    ---


    ~ I'm not able to use that. Here is the version and stack incase anyone is
    ~ interested.
    ~
    ~ Thanks,
    ~ Richard.
    ~
    ~
    ~ Cisco IOS Software, C837 Software (C837-K9O3SY6-M), Version 12.3(4)T2,
    ~ RELEASE SOFTWARE (fc1)
    ~ TAC Support: http://www.cisco.com/tac
    ~ Copyright (c) 1986-2003 by Cisco Systems, Inc.
    ~ Compiled Thu 18-Dec-03 21:41 by dchih
    ~
    ~ ROM: System Bootstrap, Version 12.2(8r)YN, RELEASE SOFTWARE (fc1)
    ~
    ~ router uptime is 1 day, 17 hours, 59 minutes
    ~ System returned to ROM by error - a SegV exception, PC 0x80190E44
    ~ System image file is "flash:c837-k9o3sy6-mz.123-4.T2.bin"
    ~
    ~ ...
    ~
    ~ Cisco C837 (MPC857DSL) processor (revision 0x400) with 46695K/2457K bytes of
    ~ memory.
    ~ Processor board ID AMB07310G7R (361857986), with hardware revision 0000
    ~ CPU rev number 7
    ~ 1 Ethernet interface
    ~ 1 ATM interface
    ~ 128K bytes of NVRAM.
    ~ 12288K bytes of processor board System flash (Read/Write)
    ~ 2048K bytes of processor board Web flash (Read/Write)
    ~
    ~ Configuration register is 0x2102
    ~
    ~
    ~ Minimum process stacks:
    ~ Free/Size Name
    ~ 5748/6000 Inspect Init Msg
    ~ 8076/12000 Init
    ~ 5584/6000 PostOfficeNet
    ~ 5576/6000 RADIUS INITCONFIG
    ~ 9968/12000 HTTP CP
    ~ 10032/12000 Virtual Exec
    ~
    ~ Interrupt level stacks:
    ~ Level Called Unused/Size Name
    ~ 1 0 9000/9000 ADSL Dying Gasp Interrupt
    ~ 4 57136262 7132/9000 MPC860 CPM INTERRUPT
    ~ 5 658 8796/9000 ADSL Ctrl Interrupt
    ~ 7 37808017 8892/9000 TIMER INTERRUPT
    ~
    ~ System was restarted by error - a SegV exception, PC 0x80190E44
    ~ C837 Software (C837-K9O3SY6-M), Version 12.3(4)T2, RELEASE SOFTWARE (fc1)
    ~ TAC Support: http://www.cisco.com/tac
    ~ Compiled Thu 18-Dec-03 21:41 by dchih (current version)
    ~ Image text-base: 0x800131E8, data-base: 0x80C819A8
    ~
    ~
    ~ Stack trace from system failure:
    ~
    ~ System was restarted by error - a SegV exception, PC 0x80190E44
    ~ C837 Software (C837-K9O3SY6-M), Version 12.3(4)T2, RELEASE SOFTWARE (fc1)
    ~ TAC Support: http://www.cisco.com/tac
    ~ Compiled Thu 18-Dec-03 21:41 by dchih (current version)
    ~ Image text-base: 0x800131E8, data-base: 0x80C819A8
    ~
    ~
    ~ Stack trace from system failure:
    ~ FP: 0x8171C0B8, RA: 0x8171C108
    ~ FP: 0x8171C0D8, RA: 0x8090C4B8
    ~ FP: 0x8171C0E8, RA: 0x8091C914
    ~ FP: 0x8171C108, RA: 0x80903B1C
    ~ FP: 0x8171C170, RA: 0x802F1670
    ~ FP: 0x8171C198, RA: 0x802F3578
    ~ FP: 0x8171C1C0, RA: 0x802F51C4
    ~ FP: 0x8171C1D8, RA: 0x805EB378
    ~
    ~
    ~ ***************************************************
    ~ ******* Information of Last System Crash **********
    ~ ***************************************************
    ~
    ~
    ~
    ~ "Aaron Leonard" <> wrote in message
    ~ news:...
    ~ > Formally, you'll need to open a TAC case in order to report a bug.
    ~ > http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl
    ~ >
    ~ > If you can't do that, then you could post the following:
    ~ >
    ~ > show version
    ~ > show stack
    ~ > (console log messages at the time of the crash)
    ~ >
    ~ > and someone might take a look at them (no guarantees though.)
    ~ >
    ~ > Aaron
    ~ >
    ~ > ---
    ~ >
    ~ > ~ How do you submit a bug in IOS to Cisco if you don't have a smartnet
    ~ > ~ contract? My router traps pretty much daily, so I'd really like to let
    ~ Cisco
    ~ > ~ know. I'd hope I'd be able to get a bug fix only update without needing
    ~ a
    ~ > ~ smartnet contract, but even if I couldn't I'd still like to report it so
    ~ > ~ they can fix it for everyone else.
    ~ > ~
    ~ > ~ Richard.
    ~ > ~
    ~ >
    ~
    Aaron Leonard, Feb 23, 2004
    #12
  13. "Aaron Leonard" <> wrote in message
    news:...
    > Hm. I took a quick look and could not find an existing known
    > DDTS matching your stack trace.


    Thanks for looking.

    > An alternative approach would be to try some other IOS, such
    > as - just as a stab - 12.2(13)ZH2. I'm running something like
    > 12.3(2)XC1 on my 837 at home, and it's been quite stable.


    Yeah, there probably is no good reason for me running the latest versions,
    probably best to stay off the T train. I come from the mindset of
    latest=greatest, unless it's a beta of course, which I guess is what the T
    train really is.

    Richard.
    Richard Antony Burton, Feb 23, 2004
    #13
  14. Richard Antony Burton

    Hansang Bae Guest

    In article <rWu_b.9137707$>, richardaburton-
    says...
    > Yeah, there probably is no good reason for me running the latest versions,
    > probably best to stay off the T train. I come from the mindset of
    > latest=greatest, unless it's a beta of course, which I guess is what the T
    > train really is.


    More and more, IOS quality has gone down the tubes. I don't understand
    how Pri 1 bugs can still linger in the 20+ release of a code. This is
    the third (fourth?) CAP case we have open with Cisco in the last 8
    months.


    --

    hsb

    "Somehow I imagined this experience would be more rewarding" Calvin
    *************** USE ROT13 TO SEE MY EMAIL ADDRESS ****************
    ********************************************************************
    Due to the volume of email that I receive, I may not not be able to
    reply to emails sent to my account. Please post a followup instead.
    ********************************************************************
    Hansang Bae, Feb 24, 2004
    #14
  15. In article <>,
    Hansang Bae <> wrote:
    >In article <rWu_b.9137707$>, richardaburton-
    > says...
    >> Yeah, there probably is no good reason for me running the latest versions,
    >> probably best to stay off the T train. I come from the mindset of
    >> latest=greatest, unless it's a beta of course, which I guess is what the T
    >> train really is.

    >
    >More and more, IOS quality has gone down the tubes. I don't understand
    >how Pri 1 bugs can still linger in the 20+ release of a code. This is
    >the third (fourth?) CAP case we have open with Cisco in the last 8
    >months.
    >--
    >hsb


    Twenty years ago when I was a project manager at HP, I learned the hard
    way that creeping featurism inevitably leads to either intolerable
    defects or intolerable scheduling delays. Given the features being
    thrown into the IOS, its amazing it still works at all (think Windows
    reliability).

    So far, I've been pretty lucky with Cisco by only using features after
    they have gone GD in the major release following the major release
    (T train does not count) where they were first available in a GD
    release. For example, features introduced in 12.0T did not get used
    in production until 12.2 went GD.

    Where I've been forced to make exceptions, I get very conservative with
    my designs, using the minimum number of features to get the job done to
    minimize the potential for interactions. Of course, as always, YMMV.

    Incidentally, I thought you folks were very conservative on your use of
    new releases? Have policies changed or are you running into unresolved
    problems with 11.2? :)

    P.S. Any plans to update the Cisco FAQ?
    --
    Vincent C Jones, Consultant Expert advice and a helping hand
    Networking Unlimited, Inc. for those who want to manage and
    Tenafly, NJ Phone: 201 568-7810 control their networking destiny
    http://www.networkingunlimited.com
    Vincent C Jones, Feb 24, 2004
    #15
  16. Richard Antony Burton

    AnyBody43 Guest

    Hansang Bae <> wrote in message news:<>...
    > In article <rWu_b.9137707$>, richardaburton-
    > says...
    > > Yeah, there probably is no good reason for me running the latest versions,
    > > probably best to stay off the T train. I come from the mindset of
    > > latest=greatest, unless it's a beta of course, which I guess is what the T
    > > train really is.

    >
    > More and more, IOS quality has gone down the tubes. I don't understand
    > how Pri 1 bugs can still linger in the 20+ release of a code. This is
    > the third (fourth?) CAP case we have open with Cisco in the last 8
    > months.


    What's a CAP case?

    I am not so close to Cisco kit as I was however I too get the
    impression that the software is not as stable as it was. It is
    clearly not an easy problem since they add more and more
    features and more and more hardware platforms have to be supported.

    The thing that I notice is the prevelance of builds like
    12.2.12h where [h] refers to the 8th quick fix rebuild.

    Quick fix rebuilds were not entirely unheard of say 3 years ago
    however they were (very) rare. Now there hardly seems to be a
    release that has not had multiple patches.

    At least the IOS process still has a public face which does
    in my view increase the value of Cisco software and equipment.
    No one else that I am aware of attemps to operate in this way.
    AnyBody43, Feb 24, 2004
    #16
  17. Richard Antony Burton

    Hansang Bae Guest

    In article <>, anybody43
    @hotmail.com says...
    > What's a CAP case?


    I think it stands for "Critical Account Program?" Not sure about the
    "program" though. Basically, it means we spend beaucoup money and Cisco
    throws resources at us when there is a high visibility problem(s). I
    think there were 15 or 16 senior level people in the room today.

    We found yet another critical bug, they got the DE's to fix it up, and
    they are testing it as I type this.

    I know that (sadly) bugs are a fact of life, but sev 1 bugs shouldn't be
    so prevalent in such a late release.

    --

    hsb

    "Somehow I imagined this experience would be more rewarding" Calvin
    *************** USE ROT13 TO SEE MY EMAIL ADDRESS ****************
    ********************************************************************
    Due to the volume of email that I receive, I may not not be able to
    reply to emails sent to my account. Please post a followup instead.
    ********************************************************************
    Hansang Bae, Feb 25, 2004
    #17
  18. Richard Antony Burton

    News Account Guest

    It worked - my Smartnet package is on it's way via UPS.

    Don Woodward


    "Richard Antony Burton" <> wrote in
    message news:aF8_b.8960656$...
    >
    > "News Account" <> wrote in message
    > news:4t8_b.5297$...
    > > I'll let you know in a day or so - bought my PIX on eBay and bought the
    > > Smartnet for it at CDW - they did ask for the serial number of the unit.

    >
    > Great thanks, I'm in a similar situation so if it works for you, it'll

    work
    > for me too.
    >
    > Richard.
    >
    >
    News Account, Feb 28, 2004
    #18
  19. "News Account" <> wrote in message
    news:Qv10c.1668$...
    > It worked - my Smartnet package is on it's way via UPS.


    Cool, is that all the paper work done now? Do you have access to the site
    yet? Or are there any hurdles left?

    Richard.
    Richard Antony Burton, Feb 28, 2004
    #19
  20. Richard Antony Burton

    News Account Guest

    Once I receive the Smartnet package it will have my contract number in it -
    then I can associate that contract with my CCO (Cisco) account which
    currently has only "guest" access.

    Don Woodward


    "Richard Antony Burton" <> wrote in
    message news:Os40c.1368613$...
    >
    > "News Account" <> wrote in message
    > news:Qv10c.1668$...
    > > It worked - my Smartnet package is on it's way via UPS.

    >
    > Cool, is that all the paper work done now? Do you have access to the site
    > yet? Or are there any hurdles left?
    >
    > Richard.
    >
    >
    News Account, Feb 29, 2004
    #20
    1. Advertising

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