Replacement under warranty issues.

Discussion in 'NZ Computing' started by ~misfit~, Aug 1, 2004.

  1. ~misfit~

    ~misfit~ Guest

    I bought a Samsung Combo CD writer DVD reader drive for my finacee for
    christmas. I installed it, along with Nero and it seemed fine. I suggested
    to her that she not use it for CDs, she has a CD drive for that. She doesn't
    write a lot of CD's but has watched a few DVDs.

    Anyway, about two months after I fitted it she attempted to write a CD using
    Nero and couldn't. She'd never written a CD before, I always did it for her
    with my machine. I said to her it's easy, Nero is very user-friendy but she
    still couldn't do it. Rather than teach her the software as I was busy
    (because I thought that was the problem) I burned the CD on my machine.

    Then, about a month ago, she wanted me to burn her a CD. I told her to do it
    on her machine. She said she couldn't. I sighed and sat at her machine to
    show her how. That's when I discovered the drive wasn't recognizing the
    media. At this stage my fiancee told me that it doesn't recognize *any*
    CD's. I tried it and she was right. She said it's been like that from new
    but hadn't told me. It reads DVDs but says 'empty' when you put a CD in.

    So I took it back to the retailer in Auckland (nameless for now) after
    emailing them and being told to take it back and that it would be sent to
    Samsung and should be replaced/repaired within a week. After a month and
    about $10 worth of toll-calls ("Call back tomorrow." then put on hold each
    time while they check) they tell me it's back from Australia, a replacement,
    and I could pick it up.

    I drove up yesterday and they handed me a bare drive. I'd returned it in
    original packaging, box and foam. I commented on this and they gave me a box
    (?) thinking I just wanted the box back when in fact I was concerned about
    how it had been handled. (language barriers, I'm glad I didn't include the
    software, screws and cables when I returned it as I was originally going
    to). I handed the drive to the fiancee while I signed the form I was handed
    to say I'd received the drive. My fiancee tapped me on the shoulder and said
    "I'm not accepting this".

    I had a look to see what she was talking about and the whole of the front of
    the drive was "scuffed" for want of a better word. As if it'd been dragged
    across concrete. Half of the word "Samsung" was rubbed off and it had gouges
    in it. I showed it to the retailer guy and told him it wasn't good enough.
    (My fiancee is very proud of her machine, it's looked after very well). He
    said that it was a refurbished drive, that's what Samsung sent him. I told
    him it wan't good enough and he agreed to send it back to Samsung and get me
    another drive. I mentioned that I'd already signed for it and wasn't too
    comfortable with that. He said it'll be fine, he got me to write my address
    down and said he'd send me the drive when it arrived. I hope so.

    I have to question the whole "refurbished" thing. The drive we were handed
    appeared to be an older model than the one we bought and looked like it had
    been dragged around the block. Who knows how many hours of work it had done?
    Angie's drive had maybe 10 hours on it tops (three or four DVDs) and was in
    immaculate condition.

    I don't know the point of this post really, just venting my annoyance with
    the delays and then the POS drive they tried to give me. I hope it all turns
    out well. I originally went to this retailer to get a Lite-On combo drive
    they had advertised on their web page, on special and in stock, when I left
    home. I actually rang them about two hours before I got there to confim they
    had one. When I got there they told me they were all sold out, "Very popular
    item, last one sold 15 minutes ago". The Samsung cost $15 more but has an
    8MB buffer, three-year warranty (whatever that's worth) and I'd already
    spent the gas money to get there and didn't really want to go home
    empty-handed.

    Anyway, have a good Sunday.
    --
    ~misfit~
    ~misfit~, Aug 1, 2004
    #1
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  2. ~misfit~

    John Guest

    "~misfit~" <> wrote in message
    news:voWOc.7593$...
    > I bought a Samsung Combo CD writer DVD reader drive for my finacee for
    > christmas. I installed it, along with Nero and it seemed fine. I suggested
    > to her that she not use it for CDs, she has a CD drive for that. She

    doesn't
    > write a lot of CD's but has watched a few DVDs.
    >
    > Anyway, about two months after I fitted it she attempted to write a CD

    using
    > Nero and couldn't. She'd never written a CD before, I always did it for

    her
    > with my machine. I said to her it's easy, Nero is very user-friendy but

    she
    > still couldn't do it. Rather than teach her the software as I was busy
    > (because I thought that was the problem) I burned the CD on my machine.
    >
    > Then, about a month ago, she wanted me to burn her a CD. I told her to do

    it
    > on her machine. She said she couldn't. I sighed and sat at her machine to
    > show her how. That's when I discovered the drive wasn't recognizing the
    > media. At this stage my fiancee told me that it doesn't recognize *any*
    > CD's. I tried it and she was right. She said it's been like that from new
    > but hadn't told me. It reads DVDs but says 'empty' when you put a CD in.
    >
    > So I took it back to the retailer in Auckland (nameless for now) after
    > emailing them and being told to take it back and that it would be sent to
    > Samsung and should be replaced/repaired within a week. After a month and
    > about $10 worth of toll-calls ("Call back tomorrow." then put on hold each
    > time while they check) they tell me it's back from Australia, a

    replacement,
    > and I could pick it up.
    >
    > I drove up yesterday and they handed me a bare drive. I'd returned it in
    > original packaging, box and foam. I commented on this and they gave me a

    box
    > (?) thinking I just wanted the box back when in fact I was concerned about
    > how it had been handled. (language barriers, I'm glad I didn't include the
    > software, screws and cables when I returned it as I was originally going
    > to). I handed the drive to the fiancee while I signed the form I was

    handed
    > to say I'd received the drive. My fiancee tapped me on the shoulder and

    said
    > "I'm not accepting this".
    >
    > I had a look to see what she was talking about and the whole of the front

    of
    > the drive was "scuffed" for want of a better word. As if it'd been dragged
    > across concrete. Half of the word "Samsung" was rubbed off and it had

    gouges
    > in it. I showed it to the retailer guy and told him it wasn't good enough.
    > (My fiancee is very proud of her machine, it's looked after very well). He
    > said that it was a refurbished drive, that's what Samsung sent him. I told
    > him it wan't good enough and he agreed to send it back to Samsung and get

    me
    > another drive. I mentioned that I'd already signed for it and wasn't too
    > comfortable with that. He said it'll be fine, he got me to write my

    address
    > down and said he'd send me the drive when it arrived. I hope so.
    >
    > I have to question the whole "refurbished" thing. The drive we were handed
    > appeared to be an older model than the one we bought and looked like it

    had
    > been dragged around the block. Who knows how many hours of work it had

    done?
    > Angie's drive had maybe 10 hours on it tops (three or four DVDs) and was

    in
    > immaculate condition.
    >
    > I don't know the point of this post really, just venting my annoyance with
    > the delays and then the POS drive they tried to give me. I hope it all

    turns
    > out well. I originally went to this retailer to get a Lite-On combo drive
    > they had advertised on their web page, on special and in stock, when I

    left
    > home. I actually rang them about two hours before I got there to confim

    they
    > had one. When I got there they told me they were all sold out, "Very

    popular
    > item, last one sold 15 minutes ago". The Samsung cost $15 more but has an
    > 8MB buffer, three-year warranty (whatever that's worth) and I'd already
    > spent the gas money to get there and didn't really want to go home
    > empty-handed.
    >
    > Anyway, have a good Sunday.
    > --
    > ~misfit~
    >
    >


    Why not name the retailer, as you are only stating the facts?
    They must fix the problem within a reasonable period of time. 1 month is too
    long.

    Samsungs NZ importers are Radiola at http://www.radiola.co.nz/ , so you may
    want to contact them.

    I have had problems with Samsung in the past and would never buy another
    Samsung product.
    John, Aug 1, 2004
    #2
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  3. ~misfit~

    Harry Guest

    ~misfit~ wrote:

    > I bought a Samsung Combo CD writer DVD reader drive for my finacee for
    > christmas.


    Who was the retailer?

    And did the drive have 80-wire cable on it? ;-)
    Harry, Aug 1, 2004
    #3
  4. ~misfit~

    Richard Guest

    John wrote:

    > Why not name the retailer, as you are only stating the facts?
    > They must fix the problem within a reasonable period of time. 1 month is too
    > long.


    Well, really this problem should have being identified within the first week,
    Its not the retailers fault that it was months before it was returned to them.
    Most warrentes have something in them about returning it as soon as the fault is
    apparant.

    > Samsungs NZ importers are Radiola at http://www.radiola.co.nz/ , so you may
    > want to contact them.


    Assuming they were the ones that imported it.

    > I have had problems with Samsung in the past and would never buy another
    > Samsung product.


    I have had no problems with any of the samsung things I have, I do however feel
    that way about sony stuff.
    Richard, Aug 1, 2004
    #4
  5. On Sun, 1 Aug 2004 13:25:06 +1200, "John" <> wrote:

    >
    >"~misfit~" <> wrote in message
    >news:voWOc.7593$...
    >> I bought a Samsung Combo CD writer DVD reader drive for my finacee for
    >> christmas. I installed it, along with Nero and it seemed fine. I suggested
    >> to her that she not use it for CDs, she has a CD drive for that. She

    >doesn't
    >> write a lot of CD's but has watched a few DVDs.
    >>
    >> Anyway, about two months after I fitted it she attempted to write a CD

    >using
    >> Nero and couldn't. She'd never written a CD before, I always did it for

    >her
    >> with my machine. I said to her it's easy, Nero is very user-friendy but

    >she
    >> still couldn't do it. Rather than teach her the software as I was busy
    >> (because I thought that was the problem) I burned the CD on my machine.
    >>
    >> Then, about a month ago, she wanted me to burn her a CD. I told her to do

    >it
    >> on her machine. She said she couldn't. I sighed and sat at her machine to
    >> show her how. That's when I discovered the drive wasn't recognizing the
    >> media. At this stage my fiancee told me that it doesn't recognize *any*
    >> CD's. I tried it and she was right. She said it's been like that from new
    >> but hadn't told me. It reads DVDs but says 'empty' when you put a CD in.
    >>
    >> So I took it back to the retailer in Auckland (nameless for now) after
    >> emailing them and being told to take it back and that it would be sent to
    >> Samsung and should be replaced/repaired within a week. After a month and
    >> about $10 worth of toll-calls ("Call back tomorrow." then put on hold each
    >> time while they check) they tell me it's back from Australia, a

    >replacement,
    >> and I could pick it up.
    >>
    >> I drove up yesterday and they handed me a bare drive. I'd returned it in
    >> original packaging, box and foam. I commented on this and they gave me a

    >box
    >> (?) thinking I just wanted the box back when in fact I was concerned about
    >> how it had been handled. (language barriers, I'm glad I didn't include the
    >> software, screws and cables when I returned it as I was originally going
    >> to). I handed the drive to the fiancee while I signed the form I was

    >handed
    >> to say I'd received the drive. My fiancee tapped me on the shoulder and

    >said
    >> "I'm not accepting this".
    >>
    >> I had a look to see what she was talking about and the whole of the front

    >of
    >> the drive was "scuffed" for want of a better word. As if it'd been dragged
    >> across concrete. Half of the word "Samsung" was rubbed off and it had

    >gouges
    >> in it. I showed it to the retailer guy and told him it wasn't good enough.
    >> (My fiancee is very proud of her machine, it's looked after very well). He
    >> said that it was a refurbished drive, that's what Samsung sent him. I told
    >> him it wan't good enough and he agreed to send it back to Samsung and get

    >me
    >> another drive. I mentioned that I'd already signed for it and wasn't too
    >> comfortable with that. He said it'll be fine, he got me to write my

    >address
    >> down and said he'd send me the drive when it arrived. I hope so.
    >>
    >> I have to question the whole "refurbished" thing. The drive we were handed
    >> appeared to be an older model than the one we bought and looked like it

    >had
    >> been dragged around the block. Who knows how many hours of work it had

    >done?
    >> Angie's drive had maybe 10 hours on it tops (three or four DVDs) and was

    >in
    >> immaculate condition.
    >>
    >> I don't know the point of this post really, just venting my annoyance with
    >> the delays and then the POS drive they tried to give me. I hope it all

    >turns
    >> out well. I originally went to this retailer to get a Lite-On combo drive
    >> they had advertised on their web page, on special and in stock, when I

    >left
    >> home. I actually rang them about two hours before I got there to confim

    >they
    >> had one. When I got there they told me they were all sold out, "Very

    >popular
    >> item, last one sold 15 minutes ago". The Samsung cost $15 more but has an
    >> 8MB buffer, three-year warranty (whatever that's worth) and I'd already
    >> spent the gas money to get there and didn't really want to go home
    >> empty-handed.
    >>
    >> Anyway, have a good Sunday.
    >> --
    >> ~misfit~
    >>
    >>

    >
    >Why not name the retailer, as you are only stating the facts?
    >They must fix the problem within a reasonable period of time. 1 month is too
    >long.
    >
    >Samsungs NZ importers are Radiola at http://www.radiola.co.nz/ , so you may
    >want to contact them.
    >
    >I have had problems with Samsung in the past and would never buy another
    >Samsung product.
    >




    And they do not go along with the CGA as I ended up with them in court, but I
    won..

    But then again did the driver ever go back to the distributors, that can be
    all bull, they may even be Grey Imports..
    The GHOST of WOGER., Aug 1, 2004
    #5
  6. ~misfit~

    Harry Guest

    Richard wrote:

    > John wrote:
    >
    >> Why not name the retailer, as you are only stating the facts?
    >> They must fix the problem within a reasonable period of time. 1 month is
    >> too long.

    >
    > Well, really this problem should have being identified within the first
    > week, Its not the retailers fault that it was months before it was
    > returned to them. Most warrentes have something in them about returning it
    > as soon as the fault is apparant.


    Which is exactly what happened!

    >
    >> Samsungs NZ importers are Radiola at http://www.radiola.co.nz/ , so you
    >> may want to contact them.

    >
    > Assuming they were the ones that imported it.
    >
    >> I have had problems with Samsung in the past and would never buy another
    >> Samsung product.

    >
    > I have had no problems with any of the samsung things I have, I do however
    > feel that way about sony stuff.
    Harry, Aug 1, 2004
    #6
  7. ~misfit~

    thing Guest

    Richard wrote:
    > John wrote:
    >
    >> Why not name the retailer, as you are only stating the facts?
    >> They must fix the problem within a reasonable period of time. 1 month
    >> is too
    >> long.

    >
    >
    > Well, really this problem should have being identified within the first
    > week, Its not the retailers fault that it was months before it was
    > returned to them. Most warrentes have something in them about returning
    > it as soon as the fault is apparant.
    >
    >> Samsungs NZ importers are Radiola at http://www.radiola.co.nz/ , so
    >> you may
    >> want to contact them.

    >
    >
    > Assuming they were the ones that imported it.
    >
    >> I have had problems with Samsung in the past and would never buy another
    >> Samsung product.

    >
    >
    > I have had no problems with any of the samsung things I have, I do
    > however feel that way about sony stuff.
    >


    Name the retailer would be in order.

    me too, I have samsung kit and its fine, I have paid for "sony' in the
    past and have not been pleased with the kit.

    Given thier attitude to the music industry I avoid buying thier
    products, they are too busy trying to take away my rights and/or charge
    me for the priv. of buying blank cdr's for burning oss.

    regards

    Thing
    thing, Aug 1, 2004
    #7
  8. In article <>,
    says...

    > Samsungs NZ importers are Radiola at http://www.radiola.co.nz/ , so you may
    > want to contact them.
    >
    > I have had problems with Samsung in the past and would never buy another
    > Samsung product.


    Seem to be a mixed bag. I had a Samsung 24X CDROM drive that failed
    almost from new (tray jamming), but I think there are other samsung
    products that are better quality.
    Patrick Dunford, Aug 1, 2004
    #8
  9. ~misfit~

    Gordon Guest

    On Sun, 01 Aug 2004 14:21:42 +1200, Harry wrote:

    > Richard wrote:
    >
    >> John wrote:
    >>
    >>> Why not name the retailer, as you are only stating the facts?


    But what would the implications be?

    >>> They must fix the problem within a reasonable period of time. 1 month is
    >>> too long.

    >>
    >> Well, really this problem should have being identified within the first
    >> week, Its not the retailers fault that it was months before it was
    >> returned to them. Most warrentes have something in them about returning it
    >> as soon as the fault is apparant.

    >
    > Which is exactly what happened!
    >

    While getting anything repaired/fixed under warrantee is a painful and
    slow process.

    In this case misfit did not know of the fault until 7 months later
    and it had had very little use. However it is fair that Samsung assume
    that it has had 7 months average use. Otherwise it is misfits word against
    Samsungs.

    However this does not make it okay to offer up a drive with a front plate
    which had seen far better days. I mean my old CD drive my need a clean on
    the fron but it is not gourged and scratched.
    Gordon, Aug 1, 2004
    #9
  10. ~misfit~

    John Guest

    "thing" <> wrote in message
    news:WuYOc.1248$...
    > Richard wrote:
    > > John wrote:
    > >
    > >> Why not name the retailer, as you are only stating the facts?
    > >> They must fix the problem within a reasonable period of time. 1 month
    > >> is too
    > >> long.

    > >
    > >
    > > Well, really this problem should have being identified within the first
    > > week, Its not the retailers fault that it was months before it was
    > > returned to them. Most warrentes have something in them about returning
    > > it as soon as the fault is apparant.
    > >
    > >> Samsungs NZ importers are Radiola at http://www.radiola.co.nz/ , so
    > >> you may
    > >> want to contact them.

    > >
    > >
    > > Assuming they were the ones that imported it.
    > >
    > >> I have had problems with Samsung in the past and would never buy

    another
    > >> Samsung product.

    > >
    > >
    > > I have had no problems with any of the samsung things I have, I do
    > > however feel that way about sony stuff.
    > >

    >
    > Name the retailer would be in order.
    >
    > me too, I have samsung kit and its fine, I have paid for "sony' in the
    > past and have not been pleased with the kit.
    >
    > Given thier attitude to the music industry I avoid buying thier
    > products, they are too busy trying to take away my rights and/or charge
    > me for the priv. of buying blank cdr's for burning oss.
    >
    > regards
    >
    > Thing
    >
    >
    >


    Sony & Samsung are in bed togther with some products, such as LCD screens,
    where samsung and now providing screens for Sony.
    John, Aug 1, 2004
    #10
  11. In article <>,
    says...
    >
    > "thing" <> wrote in message
    > news:WuYOc.1248$...
    > > Richard wrote:
    > > > John wrote:
    > > >
    > > >> Why not name the retailer, as you are only stating the facts?
    > > >> They must fix the problem within a reasonable period of time. 1 month
    > > >> is too
    > > >> long.
    > > >
    > > >
    > > > Well, really this problem should have being identified within the first
    > > > week, Its not the retailers fault that it was months before it was
    > > > returned to them. Most warrentes have something in them about returning
    > > > it as soon as the fault is apparant.
    > > >
    > > >> Samsungs NZ importers are Radiola at http://www.radiola.co.nz/ , so
    > > >> you may
    > > >> want to contact them.
    > > >
    > > >
    > > > Assuming they were the ones that imported it.
    > > >
    > > >> I have had problems with Samsung in the past and would never buy

    > another
    > > >> Samsung product.
    > > >
    > > >
    > > > I have had no problems with any of the samsung things I have, I do
    > > > however feel that way about sony stuff.
    > > >

    > >
    > > Name the retailer would be in order.
    > >
    > > me too, I have samsung kit and its fine, I have paid for "sony' in the
    > > past and have not been pleased with the kit.
    > >
    > > Given thier attitude to the music industry I avoid buying thier
    > > products, they are too busy trying to take away my rights and/or charge
    > > me for the priv. of buying blank cdr's for burning oss.
    > >
    > > regards
    > >
    > > Thing
    > >
    > >
    > >

    >
    > Sony & Samsung are in bed togther with some products, such as LCD screens,
    > where samsung and now providing screens for Sony.


    No surprises. Many products in the computer industry are rebranded and
    made by only a small number of companies, plus components such as CCD
    sensors and LCDs are often sold by a manufacturer to other makers of the
    same end product.
    Patrick Dunford, Aug 1, 2004
    #11
  12. ~misfit~

    John Guest

    "Gordon" <> wrote in message
    news:p...
    > On Sun, 01 Aug 2004 14:21:42 +1200, Harry wrote:
    >
    > > Richard wrote:
    > >
    > >> John wrote:
    > >>
    > >>> Why not name the retailer, as you are only stating the facts?

    >
    > But what would the implications be?
    >
    > >>> They must fix the problem within a reasonable period of time. 1 month

    is
    > >>> too long.
    > >>
    > >> Well, really this problem should have being identified within the first
    > >> week, Its not the retailers fault that it was months before it was
    > >> returned to them. Most warrentes have something in them about returning

    it
    > >> as soon as the fault is apparant.

    > >
    > > Which is exactly what happened!
    > >

    > While getting anything repaired/fixed under warrantee is a painful and
    > slow process.
    >
    > In this case misfit did not know of the fault until 7 months later
    > and it had had very little use. However it is fair that Samsung assume
    > that it has had 7 months average use. Otherwise it is misfits word against
    > Samsungs.
    >
    > However this does not make it okay to offer up a drive with a front plate
    > which had seen far better days. I mean my old CD drive my need a clean on
    > the fron but it is not gourged and scratched.
    >
    >


    Plus it sounds like they are using Parallel imported goods, if they had to
    send it overseas. If they are, they have to make it clear that they are
    parallel imported when they are being sold.
    Personally I would insist on a refund if they are trying to flog you off
    with a second hand damaged unit.
    John, Aug 1, 2004
    #12
  13. ~misfit~

    ~misfit~ Guest

    Richard wrote:
    > John wrote:
    >
    >> Why not name the retailer, as you are only stating the facts?
    >> They must fix the problem within a reasonable period of time. 1
    >> month is too long.

    >
    > Well, really this problem should have being identified within the
    > first week, Its not the retailers fault that it was months before it
    > was returned to them. Most warrentes have something in them about
    > returning it as soon as the fault is apparant.


    I explained why it wasn't. I guess I didn't think I had to check that a
    brand-new optical drive was working correctly. Especially when it *would*
    read DVDs. My fault maybe but it does have a three-year warranty.
    --
    ~misfit~
    ~misfit~, Aug 1, 2004
    #13
  14. ~misfit~

    ~misfit~ Guest

    John wrote:
    > "~misfit~" <> wrote in message
    > news:voWOc.7593$...
    >> I bought a Samsung Combo CD writer DVD reader drive for my finacee
    >> for christmas. I installed it, along with Nero and it seemed fine. I
    >> suggested to her that she not use it for CDs, she has a CD drive for
    >> that. She doesn't write a lot of CD's but has watched a few DVDs.
    >>
    >> Anyway, about two months after I fitted it she attempted to write a
    >> CD using Nero and couldn't. She'd never written a CD before, I
    >> always did it for her with my machine. I said to her it's easy, Nero
    >> is very user-friendy but she still couldn't do it. Rather than teach
    >> her the software as I was busy (because I thought that was the
    >> problem) I burned the CD on my machine.
    >>
    >> Then, about a month ago, she wanted me to burn her a CD. I told her
    >> to do it on her machine. She said she couldn't. I sighed and sat at
    >> her machine to show her how. That's when I discovered the drive
    >> wasn't recognizing the media. At this stage my fiancee told me that
    >> it doesn't recognize *any* CD's. I tried it and she was right. She
    >> said it's been like that from new but hadn't told me. It reads DVDs
    >> but says 'empty' when you put a CD in.
    >>
    >> So I took it back to the retailer in Auckland (nameless for now)
    >> after emailing them and being told to take it back and that it would
    >> be sent to Samsung and should be replaced/repaired within a week.
    >> After a month and about $10 worth of toll-calls ("Call back
    >> tomorrow." then put on hold each time while they check) they tell me
    >> it's back from Australia, a replacement, and I could pick it up.
    >>
    >> I drove up yesterday and they handed me a bare drive. I'd returned
    >> it in original packaging, box and foam. I commented on this and they
    >> gave me a box (?) thinking I just wanted the box back when in fact I
    >> was concerned about how it had been handled. (language barriers, I'm
    >> glad I didn't include the software, screws and cables when I
    >> returned it as I was originally going to). I handed the drive to the
    >> fiancee while I signed the form I was handed to say I'd received the
    >> drive. My fiancee tapped me on the shoulder and said "I'm not
    >> accepting this".
    >>
    >> I had a look to see what she was talking about and the whole of the
    >> front of the drive was "scuffed" for want of a better word. As if
    >> it'd been dragged across concrete. Half of the word "Samsung" was
    >> rubbed off and it had gouges in it. I showed it to the retailer guy
    >> and told him it wasn't good enough. (My fiancee is very proud of her
    >> machine, it's looked after very well). He said that it was a
    >> refurbished drive, that's what Samsung sent him. I told him it wan't
    >> good enough and he agreed to send it back to Samsung and get me
    >> another drive. I mentioned that I'd already signed for it and wasn't
    >> too comfortable with that. He said it'll be fine, he got me to write
    >> my address down and said he'd send me the drive when it arrived. I
    >> hope so.
    >>
    >> I have to question the whole "refurbished" thing. The drive we were
    >> handed appeared to be an older model than the one we bought and
    >> looked like it had been dragged around the block. Who knows how many
    >> hours of work it had done? Angie's drive had maybe 10 hours on it
    >> tops (three or four DVDs) and was in immaculate condition.
    >>
    >> I don't know the point of this post really, just venting my
    >> annoyance with the delays and then the POS drive they tried to give
    >> me. I hope it all turns out well. I originally went to this retailer
    >> to get a Lite-On combo drive they had advertised on their web page,
    >> on special and in stock, when I left home. I actually rang them
    >> about two hours before I got there to confim they had one. When I
    >> got there they told me they were all sold out, "Very popular item,
    >> last one sold 15 minutes ago". The Samsung cost $15 more but has an
    >> 8MB buffer, three-year warranty (whatever that's worth) and I'd
    >> already spent the gas money to get there and didn't really want to
    >> go home empty-handed.
    >>
    >> Anyway, have a good Sunday.
    >> --
    >> ~misfit~
    >>
    >>

    >
    > Why not name the retailer, as you are only stating the facts?
    > They must fix the problem within a reasonable period of time. 1 month
    > is too long.


    I'm not sure that it is the retailers fault, I've dealt with them a a bit
    and they've generally been good. They said the sent the drive to 'Samsung'
    the next day and I believe them.

    > Samsungs NZ importers are Radiola at http://www.radiola.co.nz/ , so
    > you may want to contact them.


    I may do that.

    > I have had problems with Samsung in the past and would never buy
    > another Samsung product.


    Other than an 80GB HDD this is the only Samsung PC peripheral I've bought.
    The HDD is fine.
    --
    ~misfit~
    ~misfit~, Aug 1, 2004
    #14
  15. ~misfit~

    ~misfit~ Guest

    John wrote:
    > "Gordon" <> wrote in message
    > news:p...
    >> On Sun, 01 Aug 2004 14:21:42 +1200, Harry wrote:
    >>
    >>> Richard wrote:
    >>>
    >>>> John wrote:
    >>>>
    >>>>> Why not name the retailer, as you are only stating the facts?

    >>
    >> But what would the implications be?
    >>
    >>>>> They must fix the problem within a reasonable period of time. 1
    >>>>> month is too long.
    >>>>
    >>>> Well, really this problem should have being identified within the
    >>>> first week, Its not the retailers fault that it was months before
    >>>> it was returned to them. Most warrentes have something in them
    >>>> about returning it as soon as the fault is apparant.
    >>>
    >>> Which is exactly what happened!
    >>>

    >> While getting anything repaired/fixed under warrantee is a painful
    >> and slow process.
    >>
    >> In this case misfit did not know of the fault until 7 months later
    >> and it had had very little use. However it is fair that Samsung
    >> assume that it has had 7 months average use. Otherwise it is misfits
    >> word against Samsungs.
    >>
    >> However this does not make it okay to offer up a drive with a front
    >> plate which had seen far better days. I mean my old CD drive my need
    >> a clean on the fron but it is not gourged and scratched.
    >>
    >>

    >
    > Plus it sounds like they are using Parallel imported goods, if they
    > had to send it overseas. If they are, they have to make it clear that
    > they are parallel imported when they are being sold.
    > Personally I would insist on a refund if they are trying to flog you
    > off with a second hand damaged unit.


    It may come to that. They said they'd send me out a new unit on Monday and
    if it hadn't been a Saturday when I went up there they would have been able
    to replace it on the spot. From that I can only imagine that they may have
    wanted to give me a new unit but OK it with their supplier first. I can only
    hope. And wait and see.
    --
    ~misfit~
    ~misfit~, Aug 1, 2004
    #15
  16. ~misfit~

    ~misfit~ Guest

    Harry wrote:
    > ~misfit~ wrote:
    >
    >> I bought a Samsung Combo CD writer DVD reader drive for my finacee
    >> for christmas.

    >
    > Who was the retailer?


    I'll leave that for now. If I get satisfaction by the end of the week I
    won't name them, they've been generally good and I honestly think that the
    fault lies elsewhere.

    > And did the drive have 80-wire cable on it? ;-)


    No, it didn't. It actually came with a 40-wire cable. Do you think that
    could have been the problem? :)
    --
    ~misfit~
    ~misfit~, Aug 1, 2004
    #16
  17. ~misfit~

    Richard Guest

    Harry wrote:

    >>Well, really this problem should have being identified within the first
    >>week, Its not the retailers fault that it was months before it was
    >>returned to them. Most warrentes have something in them about returning it
    >>as soon as the fault is apparant.

    >
    >
    > Which is exactly what happened!


    From the OP:

    At this stage my fiancee told me that it doesn't recognize *any*
    CD's. I tried it and she was right. She said it's been like that from new
    but hadn't told me.
    Richard, Aug 1, 2004
    #17
  18. In article <>,
    says...
    >
    > "Gordon" <> wrote in message
    > news:p...
    > > On Sun, 01 Aug 2004 14:21:42 +1200, Harry wrote:
    > >
    > > > Richard wrote:
    > > >
    > > >> John wrote:
    > > >>
    > > >>> Why not name the retailer, as you are only stating the facts?

    > >
    > > But what would the implications be?
    > >
    > > >>> They must fix the problem within a reasonable period of time. 1 month

    > is
    > > >>> too long.
    > > >>
    > > >> Well, really this problem should have being identified within the first
    > > >> week, Its not the retailers fault that it was months before it was
    > > >> returned to them. Most warrentes have something in them about returning

    > it
    > > >> as soon as the fault is apparant.
    > > >
    > > > Which is exactly what happened!
    > > >

    > > While getting anything repaired/fixed under warrantee is a painful and
    > > slow process.
    > >
    > > In this case misfit did not know of the fault until 7 months later
    > > and it had had very little use. However it is fair that Samsung assume
    > > that it has had 7 months average use. Otherwise it is misfits word against
    > > Samsungs.
    > >
    > > However this does not make it okay to offer up a drive with a front plate
    > > which had seen far better days. I mean my old CD drive my need a clean on
    > > the fron but it is not gourged and scratched.
    > >
    > >

    >
    > Plus it sounds like they are using Parallel imported goods, if they had to
    > send it overseas. If they are, they have to make it clear that they are
    > parallel imported when they are being sold.


    No, it just means that they had no service facilities in NZ. Samsung have
    a big presence in Aust for many years, and the service facilities are
    probably over there.
    Patrick Dunford, Aug 1, 2004
    #18
  19. ~misfit~

    Harry Guest

    ~misfit~ wrote:

    > Harry wrote:
    >> ~misfit~ wrote:
    >>
    >>> I bought a Samsung Combo CD writer DVD reader drive for my finacee
    >>> for christmas.

    >>
    >> Who was the retailer?

    >
    > I'll leave that for now. If I get satisfaction by the end of the week I
    > won't name them, they've been generally good and I honestly think that the
    > fault lies elsewhere.
    >
    >> And did the drive have 80-wire cable on it? ;-)

    >
    > No, it didn't. It actually came with a 40-wire cable. Do you think that
    > could have been the problem? :)


    Did it have 40-wires at both ends?
    Harry, Aug 1, 2004
    #19
  20. ~misfit~

    Harry Guest

    Richard wrote:

    > Harry wrote:
    >
    >>>Well, really this problem should have being identified within the first
    >>>week, Its not the retailers fault that it was months before it was
    >>>returned to them. Most warrentes have something in them about returning
    >>>it as soon as the fault is apparant.

    >>
    >>
    >> Which is exactly what happened!

    >
    > From the OP:
    >
    > At this stage my fiancee told me that it doesn't recognize *any*
    > CD's. I tried it and she was right. She said it's been like that from new
    > but hadn't told me.


    Ok, so the OP needs a smarter fiancee.
    But whose fault is that?
    Harry, Aug 1, 2004
    #20
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