remote assistance

Discussion in 'Wireless Networking' started by =?Utf-8?B?Y29sdW1ibw==?=, Oct 30, 2005.

  1. My home wireless network consists of my desktop connected to the Internet via
    a Belkin Pre N Router and cable modem and my lap top connects wirelessly to
    the net via the router. the two computers are 15 feet apart and I can use
    Remote Assistance in either direction with no prolems at all.

    However, when I want to use Remote Assistance with my son, 300 miles away,
    the problem that I have begins. Each of us can send and recieve invitations
    with MSN Messenger(on different occasions), both will be accepted, Remote
    Assistance loads and tries to connect but then gives up the ghost and closes
    after about 20 seconds.

    Can anyone throw any light on why this should be so and advise me how to
    overcome the problem? Many thanks in advance





    --
    tuftie
    =?Utf-8?B?Y29sdW1ibw==?=, Oct 30, 2005
    #1
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  2. =?Utf-8?B?Y29sdW1ibw==?=

    Don Grover Guest

    I would expect it requires port 3389 open and redirected on your router or
    firewall (if you have one)
    Try this link for more information.:
    http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/rmassist.mspx

    Regards
    Don Grover
    http://www.assoft.com.au/


    "columbo" <> wrote in message
    news:...
    > My home wireless network consists of my desktop connected to the Internet
    > via
    > a Belkin Pre N Router and cable modem and my lap top connects wirelessly
    > to
    > the net via the router. the two computers are 15 feet apart and I can use
    > Remote Assistance in either direction with no prolems at all.
    >
    > However, when I want to use Remote Assistance with my son, 300 miles away,
    > the problem that I have begins. Each of us can send and recieve
    > invitations
    > with MSN Messenger(on different occasions), both will be accepted, Remote
    > Assistance loads and tries to connect but then gives up the ghost and
    > closes
    > after about 20 seconds.
    >
    > Can anyone throw any light on why this should be so and advise me how to
    > overcome the problem? Many thanks in advance
    >
    >
    >
    >
    >
    > --
    > tuftie
    Don Grover, Oct 31, 2005
    #2
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