Remote assistance

Discussion in 'Computer Support' started by Mark & Marci, Mar 15, 2005.

  1. Mark & Marci

    Mark & Marci Guest

    I am trying to work on my father's computer (XP home) router, Mcafee
    firewall, cable......using my computer> My Computer is (XP Pro) router,
    Mcafee firewall, DSL.
    Both using service pack 2.

    I keep getting this message when I try to hookup:

    "Remote assistance connection could not be established because remote host
    name could not be resolved."

    Nothing is being seen on his computer when I try.

    I have read that the firewall should not be a problem via Microsoft.

    Does anyone have any ideas of what could be the problem.

    Thanks

    Mark
    Mark & Marci, Mar 15, 2005
    #1
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  2. Mark & Marci

    pcbutts1 Guest

    Open the ports on his router and turn off the MacAfee firewall,

    --


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    "Mark & Marci" <> wrote in message
    news:q%sZd.2681$UV2.1561@trnddc04...
    >I am trying to work on my father's computer (XP home) router, Mcafee
    > firewall, cable......using my computer> My Computer is (XP Pro) router,
    > Mcafee firewall, DSL.
    > Both using service pack 2.
    >
    > I keep getting this message when I try to hookup:
    >
    > "Remote assistance connection could not be established because remote host
    > name could not be resolved."
    >
    > Nothing is being seen on his computer when I try.
    >
    > I have read that the firewall should not be a problem via Microsoft.
    >
    > Does anyone have any ideas of what could be the problem.
    >
    > Thanks
    >
    > Mark
    >
    >
    >
    >
    pcbutts1, Mar 15, 2005
    #2
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