remote assistance

Discussion in 'Computer Support' started by Tomm, Jun 30, 2003.

  1. Tomm

    Tomm Guest

    Trying to set up xp remote assistance with a friend. Even with my limited
    knowledge I may be able to help a newbie!
    I have the request e-mail with the connection program attachment. When I
    try to connect I get this:
    "remote assistance could not be established beacause the remote host name
    could not be resolved"
    Both our firewalls are off.
    In the control panel /performance & maintenance/ remote section- allow this
    computer to be controlled remotely is ticked on their pc. Anything else I
    need to do?
    Tomm, Jun 30, 2003
    #1
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