Remote Assistance Stopped Working

Discussion in 'Windows 64bit' started by borgjs, Mar 12, 2008.

  1. borgjs

    borgjs Guest

    I have Vista 64Bit Dual boot with Windows XP 32Bit
    4GB RAM - Intel Core 2 Duo 2.66

    I have previously been able to use Remote Assistance. Did so to a Vista box
    via Windows Live Messenger about 2 weeks ago. I am now experiencing an issue.

    I have tried connecting to both XP and Vista systems. Tried initiating
    through Messenger both Live and previous, as well as by invitation. Others
    can provide assistance to me however I cannot to others.

    Remote Assistance does not error out. Task Manager shows msra.exe started in
    the Processes tab. No CPU useage but Memory usage.

    I have looked in the event viewer and the only error listed is:

    Log Name: Microsoft-Windows-RemoteAssistance/Admin
    Source: Microsoft-Windows-RemoteAssistance
    Date: 3/10/2008 10:23:01 PM
    Event ID: 9
    Task Category: None
    Level: Error
    Keywords:
    User: Borg_64bit\James_S
    Computer: Borg_64bit
    Description:
    There was a problem interacting with COM object
    833E4010-AFF7-4AC3-AAC2-9F24C1457BCE. An outdated version might be
    installed, or the component might not be installed at all.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-RemoteAssistance"
    Guid="{5b0a651a-8807-45cc-9656-7579815b6af0}" />
    <EventID>9</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2008-03-11T02:23:01.157Z" />
    <EventRecordID>2</EventRecordID>
    <Correlation />
    <Execution ProcessID="4592" ThreadID="4916" />
    <Channel>Microsoft-Windows-RemoteAssistance/Admin</Channel>
    <Computer>Borg_64bit</Computer>
    <Security UserID="S-1-5-21-3581019587-222284452-2086635204-1000" />
    </System>
    <EventData>
    <Data Name="FuncName">833E4010-AFF7-4AC3-AAC2-9F24C1457BCE</Data>
    </EventData>
    </Event>

    This error is not always reported though.

    I have not been able to make any progress on this. Any help is appreciated.

    Thank you,
    James Borg
     
    borgjs, Mar 12, 2008
    #1
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  2. Remote assistance is not supported in all combinations. Check out the FAQ at
    the link below (particularly the 6th question).

    http://windowshelp.microsoft.com/Windows/en-US/Help/398b5eda-aa7f-4078-94c5-1519b697bfa01033.mspx


    "borgjs" wrote:

    > I have Vista 64Bit Dual boot with Windows XP 32Bit
    > 4GB RAM - Intel Core 2 Duo 2.66
    >
    > I have previously been able to use Remote Assistance. Did so to a Vista box
    > via Windows Live Messenger about 2 weeks ago. I am now experiencing an issue.
    >
    > I have tried connecting to both XP and Vista systems. Tried initiating
    > through Messenger both Live and previous, as well as by invitation. Others
    > can provide assistance to me however I cannot to others.
    >
    > Remote Assistance does not error out. Task Manager shows msra.exe started in
    > the Processes tab. No CPU useage but Memory usage.
    >
    > I have looked in the event viewer and the only error listed is:
    >
    > Log Name: Microsoft-Windows-RemoteAssistance/Admin
    > Source: Microsoft-Windows-RemoteAssistance
    > Date: 3/10/2008 10:23:01 PM
    > Event ID: 9
    > Task Category: None
    > Level: Error
    > Keywords:
    > User: Borg_64bit\James_S
    > Computer: Borg_64bit
    > Description:
    > There was a problem interacting with COM object
    > 833E4010-AFF7-4AC3-AAC2-9F24C1457BCE. An outdated version might be
    > installed, or the component might not be installed at all.
    > Event Xml:
    > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    > <System>
    > <Provider Name="Microsoft-Windows-RemoteAssistance"
    > Guid="{5b0a651a-8807-45cc-9656-7579815b6af0}" />
    > <EventID>9</EventID>
    > <Version>0</Version>
    > <Level>2</Level>
    > <Task>0</Task>
    > <Opcode>0</Opcode>
    > <Keywords>0x4000000000000000</Keywords>
    > <TimeCreated SystemTime="2008-03-11T02:23:01.157Z" />
    > <EventRecordID>2</EventRecordID>
    > <Correlation />
    > <Execution ProcessID="4592" ThreadID="4916" />
    > <Channel>Microsoft-Windows-RemoteAssistance/Admin</Channel>
    > <Computer>Borg_64bit</Computer>
    > <Security UserID="S-1-5-21-3581019587-222284452-2086635204-1000" />
    > </System>
    > <EventData>
    > <Data Name="FuncName">833E4010-AFF7-4AC3-AAC2-9F24C1457BCE</Data>
    > </EventData>
    > </Event>
    >
    > This error is not always reported though.
    >
    > I have not been able to make any progress on this. Any help is appreciated.
    >
    > Thank you,
    > James Borg
     
    Jeff Smith [MSFT], Mar 13, 2008
    #2
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  3. borgjs

    borgjs Guest

    Doesn't apply to my situation. I have tried to provide assistance from my
    Vista Ultimate 64 box to Vista Home and XP Pro boxes. I was previoulsy able
    to do so to the Vista System.

    Thank you for taking the time though.

    "Jeff Smith [MSFT]" wrote:

    > Remote assistance is not supported in all combinations. Check out the FAQ at
    > the link below (particularly the 6th question).
    >
    > http://windowshelp.microsoft.com/Windows/en-US/Help/398b5eda-aa7f-4078-94c5-1519b697bfa01033.mspx
    >
    >
    > "borgjs" wrote:
    >
    > > I have Vista 64Bit Dual boot with Windows XP 32Bit
    > > 4GB RAM - Intel Core 2 Duo 2.66
    > >
    > > I have previously been able to use Remote Assistance. Did so to a Vista box
    > > via Windows Live Messenger about 2 weeks ago. I am now experiencing an issue.
    > >
    > > I have tried connecting to both XP and Vista systems. Tried initiating
    > > through Messenger both Live and previous, as well as by invitation. Others
    > > can provide assistance to me however I cannot to others.
    > >
    > > Remote Assistance does not error out. Task Manager shows msra.exe started in
    > > the Processes tab. No CPU useage but Memory usage.
    > >
    > > I have looked in the event viewer and the only error listed is:
    > >
    > > Log Name: Microsoft-Windows-RemoteAssistance/Admin
    > > Source: Microsoft-Windows-RemoteAssistance
    > > Date: 3/10/2008 10:23:01 PM
    > > Event ID: 9
    > > Task Category: None
    > > Level: Error
    > > Keywords:
    > > User: Borg_64bit\James_S
    > > Computer: Borg_64bit
    > > Description:
    > > There was a problem interacting with COM object
    > > 833E4010-AFF7-4AC3-AAC2-9F24C1457BCE. An outdated version might be
    > > installed, or the component might not be installed at all.
    > > Event Xml:
    > > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    > > <System>
    > > <Provider Name="Microsoft-Windows-RemoteAssistance"
    > > Guid="{5b0a651a-8807-45cc-9656-7579815b6af0}" />
    > > <EventID>9</EventID>
    > > <Version>0</Version>
    > > <Level>2</Level>
    > > <Task>0</Task>
    > > <Opcode>0</Opcode>
    > > <Keywords>0x4000000000000000</Keywords>
    > > <TimeCreated SystemTime="2008-03-11T02:23:01.157Z" />
    > > <EventRecordID>2</EventRecordID>
    > > <Correlation />
    > > <Execution ProcessID="4592" ThreadID="4916" />
    > > <Channel>Microsoft-Windows-RemoteAssistance/Admin</Channel>
    > > <Computer>Borg_64bit</Computer>
    > > <Security UserID="S-1-5-21-3581019587-222284452-2086635204-1000" />
    > > </System>
    > > <EventData>
    > > <Data Name="FuncName">833E4010-AFF7-4AC3-AAC2-9F24C1457BCE</Data>
    > > </EventData>
    > > </Event>
    > >
    > > This error is not always reported though.
    > >
    > > I have not been able to make any progress on this. Any help is appreciated.
    > >
    > > Thank you,
    > > James Borg
     
    borgjs, Mar 14, 2008
    #3
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