Remote Assistance Error

Discussion in 'Windows 64bit' started by William, Apr 16, 2008.

  1. William

    William Guest

    I am having problems with microsoft remote assistance working between two
    Windows XP machines.

    I can respond to a remote assistance request just fine.

    BUT When I send a request to someone else, they receive it fine, but when
    they try and take control, they receive the error message
    "remote host name could not be resolved".

    I checked my Microsoft Windows Firewall Exceptions window and both Remote
    Assistance and the RA MEssenger are checked to be allowed.

    What causes this and how can I fix this in a SIMPLE manner? The solution
    on the Microsoft website is tedious and unacceptable.
     
    William, Apr 16, 2008
    #1
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  2. Are you using the 64bit version of XP? (This is not an XP newsgroup as
    such. It is a Windows 64bit newsgroup.)

    "William" <> wrote in message
    news:...
    >I am having problems with microsoft remote assistance working between two
    > Windows XP machines.
    >
    > I can respond to a remote assistance request just fine.
    >
    > BUT When I send a request to someone else, they receive it fine, but when
    > they try and take control, they receive the error message
    > "remote host name could not be resolved".
    >
    > I checked my Microsoft Windows Firewall Exceptions window and both Remote
    > Assistance and the RA MEssenger are checked to be allowed.
    >
    > What causes this and how can I fix this in a SIMPLE manner? The solution
    > on the Microsoft website is tedious and unacceptable.
     
    Colin Barnhorst, Apr 16, 2008
    #2
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