Remote Assistance and ZoneAlarm

Discussion in 'Computer Support' started by Batts, Nov 1, 2004.

  1. Batts

    Batts Guest

    I have been using remote assistance to help a friend who has the free
    ZoneAlarm firewall on their PC (Win XP home). This has been working fine
    for ages because my IP address is logged in ZA as trusted.

    Tried to help someone else today and found I couldn't connect unless ZA was
    disabled on the target computer. Checked my correct IP address was on her
    trusted list and it was...

    So I thought I'd connect to the computer I've connected to loads of times
    and check what ZA settings are required. But I now have the same problem
    there as well. On the computer which I normally connect to, there will have
    been no ZA setting changes - the only things to have happened on that
    computer are windows updates (but not SP2 yet).

    Anyone any ideas on this??
    Batts, Nov 1, 2004
    #1
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