Recommendation for residential use

Discussion in 'UK VOIP' started by BC, Apr 2, 2008.

  1. BC

    BC Guest

    A work colleague wants to start using voip over her cable broadband and
    eventualy cancel her BT line rental.

    I use voip.co.uk myself but as they are not currently taking residential
    customers we are looking for other recommendations. Sipgate is not an
    option as she will need to be able to port her BT number over once the
    account is up and running.

    Thoughts and recommendations would be most welcome.
     
    BC, Apr 2, 2008
    #1
    1. Advertising

  2. BC

    Ivor Jones Guest

    "BC" <> wrote in message
    news:RGOIj.899$
    : A work colleague wants to start using voip over her cable
    : broadband and eventualy cancel her BT line rental.
    :
    : I use voip.co.uk myself but as they are not currently
    : taking residential customers we are looking for other
    : recommendations. Sipgate is not an option as she will
    : need to be able to port her BT number over once the
    : account is up and running.
    :
    : Thoughts and recommendations would be most welcome.

    Is it absolutely necessary to port the BT number..? I've changed numbers a
    few times over the years and yes, it can be a pain, but people eventually
    get used to the new one.

    Gradwell accept ported numbers, but their residential single line service
    is £4.00+VAT per month though (£8.50 per month for the unlimited package),
    whereas Sipgate is free. They are very reliable though and MD Peter
    Gradwell posts here on occasion.

    See http://www.gradwell.co.uk/voip/singleuser/

    Ivor
     
    Ivor Jones, Apr 2, 2008
    #2
    1. Advertising

  3. BC wrote:
    > A work colleague wants to start using voip over her cable broadband and
    > eventualy cancel her BT line rental.
    >
    > I use voip.co.uk myself but as they are not currently taking residential
    > customers we are looking for other recommendations. Sipgate is not an
    > option as she will need to be able to port her BT number over once the
    > account is up and running.
    >
    > Thoughts and recommendations would be most welcome.


    speaking from personal experience, if she is planning on using virgin
    cable connection I would advise against canceling BT line as it will
    cost £100 to get it re-connected when she finds Virgin next to useless.

    Others have used and I'm sure still use cable for voip without problem,
    I ended up scrapping cable completely in favour of ADSL/BT as cable is
    still on the slippery slope to oblivion where only the customer gets
    completely shafted.

    Sipgate for free incoming number and one of the betamax companies for
    outgoing.

    I only get around 1.5Mbps on adsl at home and even that is better for
    voip than the rubbish virgin were claiming as a 10Mbps cable connection.

    Cable is dead in the UK.
    Long-Live ADSL and 21CN (or whatever it's called)

    As others have said, changing numbers is no problem at all, I changed
    the business phone number to an 0845 number provided by voipfone.co.uk
    Keeping the BT line means anyone that takes a while to get the new
    number can be dumped to an answerphone with a message giving the new
    voip number.

    Other opinions may vary of course.

    Cheers
    Pete
    --
    http://gymratz.co.uk - Fitness & Gym Equipment/nutrition specialists.
    http://www.trade-price-supplements.co.uk - Bulk buy for up to 33% off.
    http://www.BBE-Boxing-Equipment.co.uk - New Boxing Equipment site.
    http://www.equipmentforfitness.uk - fitness Equipment.
     
    Pet - www.GymRatZ.co.uk, Apr 2, 2008
    #3
  4. BC

    Woody Guest

    "Pet - www.GymRatZ.co.uk" <> wrote in
    message news:ft0t2e$ge9$...
    > BC wrote:
    >> A work colleague wants to start using voip over her cable broadband
    >> and eventualy cancel her BT line rental.
    >>
    >> I use voip.co.uk myself but as they are not currently taking
    >> residential customers we are looking for other recommendations.
    >> Sipgate is not an option as she will need to be able to port her BT
    >> number over once the account is up and running.
    >>
    >> Thoughts and recommendations would be most welcome.

    >
    > speaking from personal experience, if she is planning on using virgin
    > cable connection I would advise against canceling BT line as it will
    > cost £100 to get it re-connected when she finds Virgin next to
    > useless.
    >
    > Others have used and I'm sure still use cable for voip without
    > problem, I ended up scrapping cable completely in favour of ADSL/BT as
    > cable is still on the slippery slope to oblivion where only the
    > customer gets completely shafted.
    >
    > Sipgate for free incoming number and one of the betamax companies for
    > outgoing.
    >
    > I only get around 1.5Mbps on adsl at home and even that is better for
    > voip than the rubbish virgin were claiming as a 10Mbps cable
    > connection.
    >
    > Cable is dead in the UK.
    > Long-Live ADSL and 21CN (or whatever it's called)
    >
    > As others have said, changing numbers is no problem at all, I changed
    > the business phone number to an 0845 number provided by voipfone.co.uk
    > Keeping the BT line means anyone that takes a while to get the new
    > number can be dumped to an answerphone with a message giving the new
    > voip number.
    >
    > Other opinions may vary of course.
    >
    > Cheers
    > Pete




    Speak for yourself sunshine, but don't castigate cable across the
    country.

    Virgin - as was largely NTL - got to where it is by taking over other
    cable companies, and not all cable structures were as good as others.
    Here I pay for 4Mb and get 4Mb (varies between 3967Kb and 4136Kb) and
    rarely have an outage - perhaps three or four in over 6 years.

    You don't, incidently, have to have TV and/or phone to have broadband on
    cable - it is available stand-alone, as I have here.


    --
    Woody

    harrogate three at ntlworld dot com
     
    Woody, Apr 2, 2008
    #4
  5. Woody wrote
    on Wed, 02 Apr 2008 22:04:53 GMT in message
    <9qTIj.32005$%>:

    >"Pet - www.GymRatZ.co.uk" <> wrote in
    >message news:ft0t2e$ge9$...
    >> BC wrote:
    >>> A work colleague wants to start using voip over her cable broadband
    >>> and eventualy cancel her BT line rental.
    >>>
    >>> I use voip.co.uk myself but as they are not currently taking
    >>> residential customers we are looking for other recommendations.
    >>> Sipgate is not an option as she will need to be able to port her BT
    >>> number over once the account is up and running.
    >>>
    >>> Thoughts and recommendations would be most welcome.

    >>
    >> speaking from personal experience, if she is planning on using virgin
    >> cable connection I would advise against canceling BT line as it will
    >> cost £100 to get it re-connected when she finds Virgin next to
    >> useless.
    >>
    >> Others have used and I'm sure still use cable for voip without
    >> problem, I ended up scrapping cable completely in favour of ADSL/BT as
    >> cable is still on the slippery slope to oblivion where only the
    >> customer gets completely shafted.
    >>
    >> Sipgate for free incoming number and one of the betamax companies for
    >> outgoing.
    >>
    >> I only get around 1.5Mbps on adsl at home and even that is better for
    >> voip than the rubbish virgin were claiming as a 10Mbps cable
    >> connection.
    >>
    >> Cable is dead in the UK.
    >> Long-Live ADSL and 21CN (or whatever it's called)
    >>
    >> As others have said, changing numbers is no problem at all, I changed
    >> the business phone number to an 0845 number provided by voipfone.co.uk
    >> Keeping the BT line means anyone that takes a while to get the new
    >> number can be dumped to an answerphone with a message giving the new
    >> voip number.
    >>
    >> Other opinions may vary of course.
    >>
    >> Cheers
    >> Pete

    >
    >
    >
    >Speak for yourself sunshine, but don't castigate cable across the
    >country.
    >
    >Virgin - as was largely NTL - got to where it is by taking over other
    >cable companies, and not all cable structures were as good as others.
    >Here I pay for 4Mb and get 4Mb (varies between 3967Kb and 4136Kb) and
    >rarely have an outage - perhaps three or four in over 6 years.
    >
    >You don't, incidently, have to have TV and/or phone to have broadband on
    >cable - it is available stand-alone, as I have here.


    I've no problems either with VoIP over my cable (xTelewest) broadband
    serive.

    No one knows I am using VoIP unless I mention it.

    Yes, I know many people with broadband only from cable and no TV or phone.

    --
    http://www.badphorm.co.uk
    http://www.dephormation.org.uk
    free.spy.oix.phorm
     
    {{{{{Welcome}}}}}, Apr 2, 2008
    #5
  6. BC

    BC Guest

    Pet - www.GymRatZ.co.uk wrote:

    >
    > Other opinions may vary of course.
    >


    Well I use voip over my cable connection and have no problems. Haven't
    had a BT line for almost 12 months.
     
    BC, Apr 3, 2008
    #6
  7. BC

    Mr JM Guest

    >A work colleague wants to start using voip over her cable broadband and
    >eventualy cancel her BT line rental.
    >
    > I use voip.co.uk myself but as they are not currently taking residential
    > customers we are looking for other recommendations. Sipgate is not an
    > option as she will need to be able to port her BT number over once the
    > account is up and running.
    >
    > Thoughts and recommendations would be most welcome.


    I am not going to comment about BT line or not... althought I still believe
    that basic safety reckon you should keep at least 1 phone line with a corded
    phone per house... as this is probably the only working communication device
    you will have if you need emergency during a local power cut... or is that
    me not trusting VoIP enough to make the jump....

    Anyway, I have tried the following:
    - voipfone.co.uk (but they intend to cut the line if they detect no activity
    for 2 minutes)
    - voiptalk.co.uk (DTMF/keytone not always correctly detected by remote
    system...)
    They both give you a 056 number for free.... local number are charged...

    - voipcheap.com: you get charged for a call-in number (never tried this
    yet). dunno either about call quality.

    I still believe voip.co.uk is the best one out there.... for these who got
    in early enough... not sure what will happen with them in the near future...
    it is all very quiet at their end... voipfone is good line quality, probebly
    even better that voip.co.uk, but them cutting the line after 2 minutes of
    silence is not acceptable for me.

    HTH

    JM
     
    Mr JM, Apr 3, 2008
    #7
  8. BC

    Nick Guest

    Woody wrote:
    > "Pet - www.GymRatZ.co.uk" <> wrote in
    > message news:ft0t2e$ge9$...
    >> BC wrote:
    >>> A work colleague wants to start using voip over her cable broadband
    >>> and eventualy cancel her BT line rental.
    >>>
    >>> I use voip.co.uk myself but as they are not currently taking
    >>> residential customers we are looking for other recommendations.
    >>> Sipgate is not an option as she will need to be able to port her BT
    >>> number over once the account is up and running.
    >>>
    >>> Thoughts and recommendations would be most welcome.

    >> speaking from personal experience, if she is planning on using virgin
    >> cable connection I would advise against canceling BT line as it will
    >> cost £100 to get it re-connected when she finds Virgin next to
    >> useless.
    >>
    >> Others have used and I'm sure still use cable for voip without
    >> problem, I ended up scrapping cable completely in favour of ADSL/BT as
    >> cable is still on the slippery slope to oblivion where only the
    >> customer gets completely shafted.
    >>
    >> Sipgate for free incoming number and one of the betamax companies for
    >> outgoing.
    >>
    >> I only get around 1.5Mbps on adsl at home and even that is better for
    >> voip than the rubbish virgin were claiming as a 10Mbps cable
    >> connection.
    >>
    >> Cable is dead in the UK.
    >> Long-Live ADSL and 21CN (or whatever it's called)
    >>
    >> As others have said, changing numbers is no problem at all, I changed
    >> the business phone number to an 0845 number provided by voipfone.co.uk
    >> Keeping the BT line means anyone that takes a while to get the new
    >> number can be dumped to an answerphone with a message giving the new
    >> voip number.
    >>
    >> Other opinions may vary of course.
    >>
    >> Cheers
    >> Pete

    >
    >
    >
    > Speak for yourself sunshine, but don't castigate cable across the
    > country.
    >
    > Virgin - as was largely NTL - got to where it is by taking over other
    > cable companies, and not all cable structures were as good as others.
    > Here I pay for 4Mb and get 4Mb (varies between 3967Kb and 4136Kb) and
    > rarely have an outage - perhaps three or four in over 6 years.
    >
    > You don't, incidently, have to have TV and/or phone to have broadband on
    > cable - it is available stand-alone, as I have here.
    >
    >

    I tried VM cable the 20 Mb product. In the evening and weekends the per
    connection speed was nearly always slower than my 4 Mb adsl account.
    Often it would run at about 1 Mb per connection.

    The Voip quality was always worse than ADSL and even when the line was
    working at 20 Mb it still couldn't stream some US video sites that my
    ADSL line could handle without trouble.


    If you want to do a lot of large multithread/multiconnection downloads
    VM was good.
     
    Nick, Apr 3, 2008
    #8
  9. Nick wrote:
    > Woody wrote:


    > I tried VM cable the 20 Mb product. In the evening and weekends the per
    > connection speed was nearly always slower than my 4 Mb adsl account.
    > Often it would run at about 1 Mb per connection.


    I was forever getting network drop-out initially presented its self as
    occasional browser failure, but voip was un-usable and kept getting worse.

    > The Voip quality was always worse than ADSL and even when the line was
    > working at 20 Mb it still couldn't stream some US video sites that my
    > ADSL line could handle without trouble.


    Could just have been the network segment or UBR or whatever the
    technical name is, but my dad who is about 12 miles away found his cable
    connection was suffering the same problems.

    He also dumped virgin and took up a 2Mbps ADSL with uk-online (with whom
    I have 2 ADSL accounts)and has been very pleased. Not got him on voip as
    he took up a £7 for unlimited free calls offer from BT.

    Either way he's saving a fortune each month.

    > If you want to do a lot of large multithread/multiconnection downloads
    > VM was good.


    Yes, the binary news server was good ;¬)
    But the abuse by VM of the term "up to 20Mb" was criminal.

    Still I'm glad to be shot, and my 3 x ADSL connections have been as
    stable as my cable was when it was Telewest.

    :¬)
    --
    http://gymratz.co.uk - Fitness & Gym Equipment/nutrition specialists.
    http://www.trade-price-supplements.co.uk - Bulk buy for up to 33% off.
    http://www.BBE-Boxing-Equipment.co.uk - New Boxing Equipment site.
    http://www.equipmentforfitness.co.uk - Commercial Gym Equipment.
     
    Pet - www.GymRatZ.co.uk, Apr 3, 2008
    #9
  10. BC

    Nick Guest

    Pet - www.GymRatZ.co.uk wrote:

    > Yes, the binary news server was good ;¬)
    > But the abuse by VM of the term "up to 20Mb" was criminal.
    >

    Mine genuinely would work at 20Mb for much of the day especially 9am to
    11am. However in the evening 4.00pm to 12pm it slowed down.

    So I'm pretty certain this slowdown was due to congestion on VM's network.

    I did ask VM support about it but didn't get any kind of a rational
    response.

    It is a shame really because even at £37.00 it wouldn't have been more
    expensive than my BT line rental + ISP cost. The upstream speed was much
    better than adsl.

    If VM were willing to introduce some kind of QoS guarantee or introduced
    sensible download limits so they could achieve a good QoS I would
    consider trying them again.
     
    Nick, Apr 3, 2008
    #10
  11. BC

    Chris Flash Guest

    To get back to your original question, I have recently moved from a separate
    BT line to a VOIP using a PAP2T and my VM 2Meg cable sevice (no TV, just a
    cable modem) Porting my BT number was a big consideration for me, so I
    opted for Voipfone who charged £20+vat to port then £2 monthly. They're not
    the cheapest voip provider out there, but the service has been A1 for me as
    yet. Any VOIP is cheap compared to BT - my advice is tell her to go for it!
    Chris.
     
    Chris Flash, Apr 3, 2008
    #11
  12. BC

    Guest

    I've recently ditched BT in favour of Sipgate via my 2mbs Virgin cable
    connection and I am very pleased with it.

    The call quality is good and I recently downloaded some big files
    while making a phone call with no loss of call quality.

    I've wired all my home phone sockets up to the Sipgate box and I'm
    just enjoying not having to give money to BT any more.

    Sipgate has lots of good features although you can't take your BT
    number with you.
     
    , Apr 3, 2008
    #12
  13. BC

    BC Guest

    Thanks guys! Maybe she'll wait a bit longer and see what happens with
    voip.co.uk, if not then voipfone might be her best option.
     
    BC, Apr 5, 2008
    #13
  14. BC

    Guest

    On Sat, 05 Apr 2008 08:20:04 GMT, BC
    <> wrote:

    >Thanks guys! Maybe she'll wait a bit longer and see what happens with
    >voip.co.uk, if not then voipfone might be her best option.

    Don't look like anything is going to happen with voip.co.uk, just how
    a company can change from being one of the best to the utter shambles
    and anti residential customers that voip.co.uk is now beggars belief.
    On the other hand voipfone just carry's on giving excellent service
    not that I use any voip services much these days I am quite happy
    using my free mobile minutes daytime and BT line evenings and weekends
    ...
     
    , Apr 5, 2008
    #14
  15. BC

    mattpark Guest

    Connections from UK cable providers should *not* be used for VoIP at
    present because of:

    1. High contention ratios
    2. Use of traffic shaping
    4. Restrictions in some cases on the use of ports
    5. Commercial restrictions (terms & conditions and fair use policies
    preventing use of VoIP).

    You may find it works, however calls at peak internet times might be a
    bit hopeless....

    You are much better of getting a DSL line with some form of guarantee
    and SLA attached.


    --
    mattpark
    ------------------------------------------------------------------------
    mattpark's Profile: http://www.ukvoiptalk.com/member.php?userid=3
    View this thread: http://www.ukvoiptalk.com/showthread.php?t=3454

    External post from http://www.ukvoiptalk.com
     
    mattpark, Apr 6, 2008
    #15
  16. BC

    Woody Guest

    "mattpark" <> wrote in message
    news:...
    >
    > Connections from UK cable providers should *not* be used for VoIP at
    > present because of:
    >
    > 1. High contention ratios
    > 2. Use of traffic shaping
    > 4. Restrictions in some cases on the use of ports
    > 5. Commercial restrictions (terms & conditions and fair use policies
    > preventing use of VoIP).
    >
    > You may find it works, however calls at peak internet times might be a
    > bit hopeless....
    >
    > You are much better of getting a DSL line with some form of guarantee
    > and SLA attached.
    >
    >
    > --
    >



    As I said on here a week or so ago, Virgin (as was NTL) got big by
    taking over other cable companies, and the install standard and system
    structure varied a lot between them.

    Get a good area in Virgin - as it is round here - and VOIP works
    perfectly well, but in other areas it is not so.

    So don't condemn outright - it may be your experience but not that of
    others.



    --
    Woody

    harrogate three at ntlworld dot com
     
    Woody, Apr 6, 2008
    #16
  17. BC

    Guest

    On Sun, 06 Apr 2008 16:25:09 GMT, "Woody" <> wrote:


    >Get a good area in Virgin - as it is round here - and VOIP works
    >perfectly well, but in other areas it is not so.
    >
    >So don't condemn outright - it may be your experience but not that of
    >others.

    Exactly we are on Virgin and have no problems with VOIP whatsoever
    via our adsl connection it is crap .
     
    , Apr 6, 2008
    #17
  18. BC

    Al Paca Guest

    On Sat, 05 Apr 2008 13:42:10 GMT, wrote:

    >not that I use any voip services much these days I am quite happy
    >using my free mobile minutes daytime and BT line evenings and weekends


    Then as usual Ron, it would appear that you have nothing of value to
    contribute to this discussion on VOIP.

    So why don't you just FOAD?
     
    Al Paca, Apr 6, 2008
    #18
  19. BC

    TheMgt Guest

    mattpark wrote:
    > Connections from UK cable providers should *not* be used for VoIP at
    > present because of:


    There's only VM now so that should be 'cable provider'. Singular.

    > 2. Use of traffic shaping


    None that I've heard about.

    > 4. Restrictions in some cases on the use of ports


    None relevant.

    > 5. Commercial restrictions (terms & conditions and fair use policies
    > preventing use of VoIP).


    None for residential use.

    > You may find it works, however calls at peak internet times might be a
    > bit hopeless....


    Maybe. I've prioritised outgoing VoIP traffic on my router and find it
    still works fine even when the buggers are STMing me as long as I don't
    have any torrents going at the same time.
    STM is a stupid idea. VM are just shooting themselves in the foot. I
    only know of it's existence from reading VM's support newsgroups. Most
    of their customers are probably unaware of the practice and so have the
    impression that their VM broadband connection sucks much more than it
    actually does. They then complain about this to everyone and bad news
    spreads better than good
     
    TheMgt, Apr 6, 2008
    #19
  20. BC

    Nick Guest

    TheMgt wrote:
    > mattpark wrote:
    >> Connections from UK cable providers should *not* be used for VoIP at
    >> present because of:

    >
    > There's only VM now so that should be 'cable provider'. Singular.
    >
    >> 2. Use of traffic shaping

    >
    > None that I've heard about.
    >
    >> 4. Restrictions in some cases on the use of ports

    >
    > None relevant.
    >
    >> 5. Commercial restrictions (terms & conditions and fair use policies
    >> preventing use of VoIP).

    >
    > None for residential use.
    >
    >> You may find it works, however calls at peak internet times might be a
    >> bit hopeless....

    >
    > Maybe. I've prioritised outgoing VoIP traffic on my router and find it
    > still works fine even when the buggers are STMing me as long as I don't
    > have any torrents going at the same time.
    > STM is a stupid idea. VM are just shooting themselves in the foot. I
    > only know of it's existence from reading VM's support newsgroups. Most
    > of their customers are probably unaware of the practice and so have the
    > impression that their VM broadband connection sucks much more than it
    > actually does. They then complain about this to everyone and bad news
    > spreads better than good
    >


    I'm surprised that a VOIP connection works at all while STM is in place.

    I was never under STM. My connection sucked because of congestion. It is
    easy to spot STM because the upstream speed drops so significantly.

    If you don't approve of STM how do you think VirginMedia should manage
    congestion?
     
    Nick, Apr 6, 2008
    #20
    1. Advertising

Want to reply to this thread or ask your own question?

It takes just 2 minutes to sign up (and it's free!). Just click the sign up button to choose a username and then you can ask your own questions on the forum.
Similar Threads
  1. Nemesis
    Replies:
    0
    Views:
    500
    Nemesis
    Jul 15, 2004
  2. Jonathan
    Replies:
    3
    Views:
    2,737
    charlie3
    Aug 14, 2004
  3. viop newbie
    Replies:
    5
    Views:
    4,268
    Majortom
    Nov 3, 2004
  4. Nomen Nescio

    Re: Recommendation for residential use

    Nomen Nescio, Apr 6, 2008, in forum: UK VOIP
    Replies:
    0
    Views:
    430
    Nomen Nescio
    Apr 6, 2008
  5. Giuen
    Replies:
    0
    Views:
    1,159
    Giuen
    Sep 12, 2008
Loading...

Share This Page