Re: website timing out

Discussion in 'Firefox' started by Ralph Fox, Oct 15, 2011.

  1. Ralph Fox

    Ralph Fox Guest

    On Fri, 14 Oct 2011 20:20:04 -0500, in message <>
    zimpzampzormp wrote:

    > Firefox 7.0.1 When I attempt to go to http://www.greatdanemowers.com
    > ,the browser searches for about 15 seconds and gives a message that the
    > website is taking too long to respond. On my computer it does the same
    > in IE7. I have had other people go to this site and it opens immediately
    > for them on their computer. Up till about 3 weeks ago I could get into
    > the site. No changes to the computer. I don't seem to have this problem
    > with any other website. I am on a network with a wireless Belkin router.
    > I tried the site on the other computer on the network with same results.
    > I bypassed the router on both computers and still can't get the site. My
    > isp states that they aren't blocking the site. I am totally stumped and
    > am begging for advice. Thank you.


    Hi zimpzampzormp

    It might be a problem with the Internet route between your ISP and
    the web site.

    To check this, are you able to connect to these specific sites?
    http://www.exmark.com
    http://www.netseft.com
    http://www.auroranewsregister.com
    http://www.4w.com



    > This is the message:
    > The connection has timed out
    >
    > The server at www.greatdanemowers.com is taking too long to
    > respond.
    >
    > The site could be temporarily unavailable or too busy. Try again in a few
    > moments.
    > If you are unable to load any pages, check your computer's network
    > connection.
    > If your computer or network is protected by a firewall or proxy, make
    > sure
    > that Firefox is permitted to access the Web.



    --
    Kind regards
    Ralph
     
    Ralph Fox, Oct 15, 2011
    #1
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  2. Ralph Fox

    Ralph Fox Guest

    On Sat, 15 Oct 2011 12:16:45 -0500, in message <>
    zimpzampzormp wrote:

    > On 10/15/2011 10:57 AM, Nigel Stapley wrote:
    > > zimpzampzormp wrote:
    > >> Thanks for that. It doesn't go there. Now I have something to hit the
    > >> isp with as far as info. What do these sites have in common? I seem to
    > >> be able to go everywhere else i want to. I can even get into Great
    > >> Danes UK site.
    > >>

    > >
    > > All these sites have IP addresses in the range 204.27.195.x. Check with
    > > your ISP to see if they are blocking that address range or whether the
    > > hosts for that range are blocking connections from your ISP.
    > >
    > > The Great Dane UK site is in a completely different IP range
    > > (212.20.20.226), which may be why it isn't affected.
    > >

    > All right. Now that makes sense to me.



    Those sites are all on web servers at a company called "Information Analytics".

    A block could be anywhere between you and Information Analytics.

    You <--> Mediacom <---> Cogent Communications <---> Information Analytics

    To find where, can you run this test:

    Open a Windows Command Prompt window
    Enter the command
    tracert www.greatdanemowers.com


    If it gets all the way through to Great Dane mowers, this is what the test
    would look like:

    | Tracing route to www.greatdanemowers.com [204.27.195.121]
    | over a maximum of 30 hops:
    |
    ....
    | 16 295 ms 299 ms 299 ms te0-2-0-3.ccr21.ord01.atlas.cogentco.com [154.54.7.186]
    | 17 357 ms 309 ms 299 ms te3-8.ccr01.dsm01.atlas.cogentco.com [154.54.0.78]
    | 18 298 ms 299 ms 309 ms te4-1.ccr01.oma01.atlas.cogentco.com [154.54.25.122]
    | 19 * * * Request timed out.
    | 20 313 ms 319 ms 319 ms temp121.4w.com [204.27.195.121]




    --
    Kind regards
    Ralph
     
    Ralph Fox, Oct 15, 2011
    #2
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  3. Ralph Fox

    Ralph Fox Guest

    On Sat, 15 Oct 2011 15:36:17 -0500, in message <>
    zimpzampzormp wrote:

    > Thank you. My isp had me ping those and they also had me do a trace. I
    > sent them the results and they are supposed to get back to me with their
    > findings in a day or 2. They were able to get through with the url but
    > not the id. We also determined that the problem is not on my end, ie,
    > router settings. The trace made it to step 12 and then began timing out.


    I hope your ISP can resolve it for you.


    The 12th step from your location is almost certainly not the 12th step
    from my location. The 12th and 13th steps away from my location are
    in Cogent Communications.
    http://en.wikipedia.org/wiki/Cogent_Communications#Peering

    | 10 236 ms 239 ms 239 ms i-1-1.eqla01.bi.reach.com [202.84.251.194]
    | 11 244 ms 240 ms 238 ms cogent-peer.eqla01.pr.reach.com [134.159.63.198]
    | 12 233 ms 239 ms 239 ms te0-0-0-2.mpd21.lax01.atlas.cogentco.com [154.54.30.189]
    | 13 274 ms 259 ms 259 ms te0-1-0-3.mpd21.iah01.atlas.cogentco.com [154.54.44.245]


    --
    Kind regards
    Ralph
     
    Ralph Fox, Oct 16, 2011
    #3
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