Re: Warranty after replacement ?

Discussion in 'Computer Information' started by Steven M. Haflich, Jun 24, 2008.

  1. - Bobb - wrote:
    > Anyone have experience with this ?


    I have done considerable business with HP directly, and have twice had a
    failed, unrepairable laptop replaced by them. In both cases the 1-year
    manufacturer warranty was reset to the date the new machine was placed
    in service.

    I have not discussed this with HP or anyone else, but it seems to me
    that time-limited warranties (whether 30 days, 90 days, or 1 year) are
    intended as protection against infant failures, where a manufacturing
    weakness in some component causes a failure in the early product
    lifetime. Most failures occur either very early in the lifetime of a
    clump of hardware, or else very late in its expected lifetime.
    Extending the warranty of a replacement item to cover the possibility of
    new infant failures in an early-in-the-lifetime replacement is a
    reasonable and honorable thing for a manufacturer to do.

    I wouldn't let Best Buy get away with it. I expect HP would have been
    more honorable.
    Steven M. Haflich, Jun 24, 2008
    #1
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  2. Steven M. Haflich

    Ben Myers Guest

    Honor and ethics are obsolete concepts in American business and government these
    days... Ben Myers

    On Tue, 24 Jun 2008 00:18:49 -0700, "Steven M. Haflich" <>
    wrote:

    >- Bobb - wrote:
    >> Anyone have experience with this ?

    >
    >I have done considerable business with HP directly, and have twice had a
    >failed, unrepairable laptop replaced by them. In both cases the 1-year
    >manufacturer warranty was reset to the date the new machine was placed
    >in service.
    >
    >I have not discussed this with HP or anyone else, but it seems to me
    >that time-limited warranties (whether 30 days, 90 days, or 1 year) are
    >intended as protection against infant failures, where a manufacturing
    >weakness in some component causes a failure in the early product
    >lifetime. Most failures occur either very early in the lifetime of a
    >clump of hardware, or else very late in its expected lifetime.
    >Extending the warranty of a replacement item to cover the possibility of
    >new infant failures in an early-in-the-lifetime replacement is a
    >reasonable and honorable thing for a manufacturer to do.
    >
    >I wouldn't let Best Buy get away with it. I expect HP would have been
    >more honorable.
    Ben Myers, Jun 24, 2008
    #2
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