Re: Strange E-mail Problem

Discussion in 'A+ Certification' started by SBFan2000, Sep 14, 2005.

  1. SBFan2000

    SBFan2000 Guest

    Seen this several times, twice on my own account! There is an e-mail that
    is causing this. (Corrupt) Log in via a web based interface and delete all
    the mail then it whould work fine.


    "Dave Hardenbrook" <> wrote in message
    news:5DlVe.9177$...
    > I'm dealing with this very strange problem a client is having with E-mail.
    > First of all,
    > I should mention that she lives in a third-world Central-American country
    > (You think
    > diagnosing PCs is hard? Try doing it from 5,000 miles away!), and I

    cannot
    > physically
    > examine her system --- Remote Assistance is the best we can do, but I'm
    > trying to help
    > her as best I can.
    >
    > My client has a DSL connection with a local ISP over there, and she's been
    > having
    > this intermittant problem where she will check her E-mail, and Outlook
    > Express will
    > stall during the download, at one of the E-mails, and only cancelling the
    > download
    > will stop it, only to have the problem recur the next time she checks

    mail.
    >
    > This has happened a number of times, and my remedy up until now has been

    to
    > download her E-mails myself from my own PC (which I can do just fine) and
    > sending them to her as a text file using Yahoo!Messanger. But this most
    > recent
    > instance, even after downloading her mail myself, her Outlook continues to
    > stall
    > at message #2, even though when I check at my end, her ISP's POP server
    > reports
    > that her mailbox is *empty*! Curiouser and curiouser.
    >
    > Does anyone have any idea might cause one person to access an E-mail box

    and
    > have it report that it's empty, while another PC says that there *are*
    > E-mails,
    > but it hangs while downloading them? Is it trying to download "phantom"
    > E-mails? Is there any way to stop this behavior so she can access her
    > E-mail
    > without my assistance?
    >
    > Here are the systems in question:
    >
    > Hers:
    > Sys: Intel Celeron, 256MB, 40GB HD
    > OS: Windows XP Pro
    > E-mail: Outlook Express
    > Internet: DSL -- External modem connected via USB
    >
    > Mine:
    > Sys: AMD Duron, 320MB, 40GB HD
    > OS: Windows XP Home SP2
    > E-mail: TheBat! v. 1.62
    > Internet: Dial-up -- Internal modem
    >
    > As I mentioned, this is a third-world country she lives in, so the core
    > problem
    > may be a flaky ISP, but any possible suggestions would be appreciated.
    >
    > Thanks,
    >
    > Dave
    >
    >
    >




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    SBFan2000, Sep 14, 2005
    #1
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