Re: Saving channels by collapsing a call instead of bridging?

Discussion in 'Cisco' started by aip, Jun 24, 2003.

  1. aip

    aip Guest

    Hi Ramon,

    I am not very familiar with the Dialogic product and cannot comment about
    the function of the Dialogic IVR. But I think that your approach is the
    wrong one. Instead of messing with ISDN on the Dialogic product, you should
    just get remove it. You should move the IVR function to the 5300. Unless
    your IVR is "very" complicated, the 5300 will have no problem with it. It
    will also be lots more simple to program. This way you can have the PRI
    back and use it to connect to the Avaya or the PSTN.


    "Ramon F Herrera" <> wrote in message
    > We have a call center based on a Cisco AS-5300 with 4 T1 ports.
    > These are the voice switch's connections: There are 2 (incoming
    > only) PRIs, one connection to a Dialogic board IVR and the last
    > port is hooked up to our Avaya Definity PBX.
    > All calls received by the Cisco from the 2 PRIs go first to
    > the IVR and ideally the caller never has to talk to a human
    > operator. However, when they have some doubt or question,
    > he callers press the pound key and the IVR software switches
    > the call to the operator pool (PBX). Notice that the IVR board
    > is wasting two channels with the bridge.
    > What I'd like to have is a more efficient use of channels and
    > a friendly system that allows the caller to go back & forth to
    > the IVR after talking to an operator WITHOUT using too many
    > channels.
    > Currently, when the # key is pressed, the path is:
    > PRI --> Dialogic Board --> PBX
    > The desired path would have the Dialogic board remove himself
    > from the call by telling the Cisco to connect directly the
    > incoming PRI to the PBX.
    > PRI -----------------------> PBX
    > Dialogic Board
    > The good news is that I am using ISDN and I guess I can take
    > advantage of the D channel to make the above happen.
    > I have been writing bridging making software in IVR boards
    > for a long time. However, I have no clue how to enter in the
    > ISDN D channels and what kinds of things can be done there.
    > I realize that I should read about ISDN-PRI internals, but I
    > would also like to ellicit your experienced views and comments
    > on this issue.
    > TIA,
    > -Ramon F. Herrera
    aip, Jun 24, 2003
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