Re: issues with installing Acrobat Professional 9

Discussion in 'Computer Support' started by VanguardLH, Oct 26, 2010.

  1. VanguardLH

    VanguardLH Guest

    g wrote:

    > I had Acrobat Professional 8(full version) installed, it did not work
    > properly. When I tried to create a PDF file from
    > a Word document it gave me the error message
    > "Unable to find PDF resource files. Do you want to run the installer in
    > repair mode?"
    > I tried to remove Acrobat 8 Pro and got the message "error 1402
    > could not open key:
    > HKEY_local_machine\software\Microsoft\windows\currentversion\run\optionalcomponents\MSFS\Verify
    > that
    > you have sufficient access to that key or contact your support personnel"
    >
    > I am logged in as a user with Admin privileges on a machine running Win
    > XP service pack 3.
    >
    > I went into the registry and changed the permissions for the
    > key
    > HKEY_local_machine\software\Microsoft\windows\currentversion\run\optionalcomponents\MSFS
    > so that I have full control of the key and its subkeys, made myself
    > owner of the key and its subkeys.
    > I also changed permissions for the whole Adobe key so that I have full
    > control of the key and its subkeys, made myself owner of the key and its
    > subkeys,
    > restarted the machine, but still could not remove Acrobat 8 Pro.
    >
    > Then, I tried installing Acrobat 9 Pro, but that also failed with the
    > message
    >
    > error 1402
    > could not open key:
    > HKEY_local_machine\software\Microsoft\windows\currentversion\run\optionalcomponents\MSFS\Verify
    > that
    > you have sufficient access to that key or contact your support personnel
    >
    > C:\Documents and Settings\All Users\Documents\Adobe just has a file
    > called rskya9050.bin
    >
    > C:\Documents and Settings\All Users\Application Data\Adobe\Adobe
    > PDF\Settings has below files:
    > High Quality Print.joboptions
    > Oversized Pages.joboptions
    > PDFA1b 2005 CMYK.joboptions
    > PDFA1b 2005 RGB.joboptions
    > PDFX1a 2001.joboptions
    > PDFX3 2002.joboptions
    > Press Quality.joboptions
    > Smallest File Size.joboptions
    > Standard.joboptions
    >
    > Did what was suggested on
    > http://www.zimbio.com/Best Software.../How Fix Unable find Adobe PDF resource files
    > created a Adobe PDF Converter.joboptions by making a copy of
    > Standard.joboptions and renaming it to
    > Adobe PDF Converter.joboptions
    > Still did not help and I get the error message "Unable to find PDF
    > resource files. Do you want to run the installer in repair mode?".
    >
    > Also, looked at http://forums.adobe.com/message/1309362 but it seems the
    > thread was started by a person trying to use InDesgin
    > to create a PDF, and their issues went away on removing Service Pack 3
    > from windows whereas for me I had Service Pack installed since few years
    > and Adobe Acrobat had worked fine.
    >
    > My computer is not part of an Active Directory group where there is a
    > group policy which prevents users from adding/removing any software. It
    > is a stand alone machine connected to the network.
    >
    > Looked in the application log in Event Viewer, but see the same messages
    > that the installation failed.
    >
    > 1. What could have caused this issue so that Acrobat 8 Pro which was
    > working fine suddenly started giving me
    > "Unable to find PDF resource files. Do you want to run the installer in
    > repair mode?"
    >
    > 2. How can I resolve this? I am running Zonealarm firewall and Avast
    > antivirus(if it matters), but at one point Acrobat Pro 8 was working
    > properly with all of them.


    You could try Revo Uninstaller. I haven't used it (I use Zsoft's
    Uninstaller to monitor installs to so it can do a cleaner uninstall).
    From what I've heard, it is hardcoded to know what files and registry
    keys are modified by a fixed set of programs so it knows how to do a
    cleaner uninstall of them. You could check with its author/owner to see
    if Adobe Acrobat is included in their list of known programs that they
    will uninstall.

    Also, did you make sure that ALL your security software (anti-virus,
    HIPS (in ZoneAlarm if it supports it), etc) were disabled before
    attempting the uninstall or [re]install?

    After changing permissions on the registry key(s), did you reboot (or,
    at least, logoff and re-login)? Did you grant full permissions to both
    the SYSTEM account and to the Everyone group? I suspect the SYSTEM
    account needs permissions so it can use the MSI service (Microsoft
    installer) which is what probably got used to do the install along with
    doing the uninstall. The following are the permissions that I have on
    that MSFS registry key:

    Administrators (group) = Full
    Creator/Owner = Special Permissions (all permissions enabled)
    Power Users (group) = Read, Special (query, set, create subkey,
    enumerate, notify, delete, read ctrl)
    SYSTEM (account) = Full, Read
    Users (group) = Read

    When you define these permissions on the keys (parent), you'll probably
    have to apply those same permissions to the children (subkeys and data
    items). Be sure to make a backup of your registry when you go putzing
    around inside of it.

    Otherwise, call Adobe. After all, that high price you paid for it was
    due to the inclusion of technical support.

    http://www.adobe.com/support/acrobat/
    VanguardLH, Oct 26, 2010
    #1
    1. Advertising

Want to reply to this thread or ask your own question?

It takes just 2 minutes to sign up (and it's free!). Just click the sign up button to choose a username and then you can ask your own questions on the forum.
Similar Threads
  1. J

    Adobe Acrobat Professional 6.0

    J, Oct 18, 2003, in forum: Computer Support
    Replies:
    6
    Views:
    19,793
    cracker39
    Oct 26, 2008
  2. Alasdair Baxter

    Updating Adobe Acrobat 6.0 Professional

    Alasdair Baxter, Nov 24, 2004, in forum: Computer Support
    Replies:
    1
    Views:
    662
    Lady Chatterly
    Nov 24, 2004
  3. =?Utf-8?B?SmltSVQ=?=

    Acrobat 6 or Acrobat 7 driver installation problem

    =?Utf-8?B?SmltSVQ=?=, Jun 24, 2005, in forum: Windows 64bit
    Replies:
    4
    Views:
    1,386
    Christian Hougardy
    Jun 24, 2005
  4. Desk Rabbit

    Re: issues with installing Acrobat Professional 9

    Desk Rabbit, Oct 26, 2010, in forum: Computer Support
    Replies:
    2
    Views:
    1,358
    VanguardLH
    Oct 29, 2010
  5. g
    Replies:
    0
    Views:
    452
Loading...

Share This Page