Re: issues with installing Acrobat Professional 9

Discussion in 'Computer Support' started by Desk Rabbit, Oct 26, 2010.

  1. Desk Rabbit

    Desk Rabbit Guest

    On 26/10/2010 14:43, g wrote:
    > I had Acrobat Professional 8(full version) installed, it did not work
    > properly. When I tried to create a PDF file from
    > a Word document it gave me the error message
    > "Unable to find PDF resource files. Do you want to run the installer in
    > repair mode?"
    > I tried to remove Acrobat 8 Pro and got the message "error 1402
    > could not open key:
    > HKEY_local_machine\software\Microsoft\windows\currentversion\run\optionalcomponents\MSFS\Verify
    > that
    > you have sufficient access to that key or contact your support personnel"
    >
    >
    > I am logged in as a user with Admin privileges on a machine running Win
    > XP service pack 3.
    >
    >
    > I went into the registry and changed the permissions for the
    > key
    > HKEY_local_machine\software\Microsoft\windows\currentversion\run\optionalcomponents\MSFS
    >
    > so that I have full control of the key and its subkeys, made myself
    > owner of the key and its subkeys.
    > I also changed permissions for the whole Adobe key so that I have full
    > control of the key and its subkeys, made myself owner of the key and its
    > subkeys,
    > restarted the machine, but still could not remove Acrobat 8 Pro.
    >
    >
    > Then, I tried installing Acrobat 9 Pro, but that also failed with the
    > message
    >
    >
    > error 1402
    > could not open key:
    > HKEY_local_machine\software\Microsoft\windows\currentversion\run\optionalcomponents\MSFS\Verify
    > that
    > you have sufficient access to that key or contact your support personnel
    >
    >
    >
    > C:\Documents and Settings\All Users\Documents\Adobe just has a file
    > called rskya9050.bin
    >
    >
    > C:\Documents and Settings\All Users\Application Data\Adobe\Adobe
    > PDF\Settings has below files:
    > High Quality Print.joboptions
    > Oversized Pages.joboptions
    > PDFA1b 2005 CMYK.joboptions
    > PDFA1b 2005 RGB.joboptions
    > PDFX1a 2001.joboptions
    > PDFX3 2002.joboptions
    > Press Quality.joboptions
    > Smallest File Size.joboptions
    > Standard.joboptions
    >
    >
    >
    > Did what was suggested on
    > http://www.zimbio.com/Best Software.../How Fix Unable find Adobe PDF resource files
    >
    > created a Adobe PDF Converter.joboptions by making a copy of
    > Standard.joboptions and renaming it to
    > Adobe PDF Converter.joboptions
    > Still did not help and I get the error message "Unable to find PDF
    > resource files. Do you want to run the installer in repair mode?".
    >
    >
    > Also, looked at http://forums.adobe.com/message/1309362 but it seems the
    > thread was started by a person trying to use InDesgin
    > to create a PDF, and their issues went away on removing Service Pack 3
    > from windows whereas for me I had Service Pack installed since few years
    > and Adobe Acrobat had worked fine.
    >
    >
    > My computer is not part of an Active Directory group where there is a
    > group policy which prevents users from adding/removing any software. It
    > is a stand alone machine connected to the network.
    >
    >
    > Looked in the application log in Event Viewer, but see the same messages
    > that the installation failed.
    >
    >
    > 1. What could have caused this issue so that Acrobat 8 Pro which was
    > working fine suddenly started giving me
    > "Unable to find PDF resource files. Do you want to run the installer in
    > repair mode?"
    >
    >
    > 2. How can I resolve this? I am running Zonealarm firewall and Avast
    > antivirus(if it matters), but at one point Acrobat Pro 8 was working
    > properly with all of them.


    Contact the person/company that sold you these items. It's their
    responsibility to sort it out which is why they make a profit out of
    selling what they sell.
     
    Desk Rabbit, Oct 26, 2010
    #1
    1. Advertising

  2. Desk Rabbit

    Desk Rabbit Guest

    On 27/10/2010 19:51, g wrote:
    > On 10/26/2010 10:42 AM, Desk Rabbit wrote:
    >> On 26/10/2010 14:43, g wrote:
    >>> I had Acrobat Professional 8(full version) installed, it did not work
    >>> properly. When I tried to create a PDF file from
    >>> a Word document it gave me the error message
    >>> "Unable to find PDF resource files. Do you want to run the installer in
    >>> repair mode?"
    >>> I tried to remove Acrobat 8 Pro and got the message "error 1402
    >>> could not open key:
    >>> HKEY_local_machine\software\Microsoft\windows\currentversion\run\optionalcomponents\MSFS\Verify
    >>>
    >>>
    >>> that
    >>> you have sufficient access to that key or contact your support
    >>> personnel"
    >>>
    >>>
    >>> I am logged in as a user with Admin privileges on a machine running Win
    >>> XP service pack 3.
    >>>
    >>>
    >>> I went into the registry and changed the permissions for the
    >>> key
    >>> HKEY_local_machine\software\Microsoft\windows\currentversion\run\optionalcomponents\MSFS
    >>>
    >>>
    >>>
    >>> so that I have full control of the key and its subkeys, made myself
    >>> owner of the key and its subkeys.
    >>> I also changed permissions for the whole Adobe key so that I have full
    >>> control of the key and its subkeys, made myself owner of the key and its
    >>> subkeys,
    >>> restarted the machine, but still could not remove Acrobat 8 Pro.
    >>>
    >>>
    >>> Then, I tried installing Acrobat 9 Pro, but that also failed with the
    >>> message
    >>>
    >>>
    >>> error 1402
    >>> could not open key:
    >>> HKEY_local_machine\software\Microsoft\windows\currentversion\run\optionalcomponents\MSFS\Verify
    >>>
    >>>
    >>> that
    >>> you have sufficient access to that key or contact your support personnel
    >>>
    >>>
    >>>
    >>> C:\Documents and Settings\All Users\Documents\Adobe just has a file
    >>> called rskya9050.bin
    >>>
    >>>
    >>> C:\Documents and Settings\All Users\Application Data\Adobe\Adobe
    >>> PDF\Settings has below files:
    >>> High Quality Print.joboptions
    >>> Oversized Pages.joboptions
    >>> PDFA1b 2005 CMYK.joboptions
    >>> PDFA1b 2005 RGB.joboptions
    >>> PDFX1a 2001.joboptions
    >>> PDFX3 2002.joboptions
    >>> Press Quality.joboptions
    >>> Smallest File Size.joboptions
    >>> Standard.joboptions
    >>>
    >>>
    >>>
    >>> Did what was suggested on
    >>> http://www.zimbio.com/Best Software.../How Fix Unable find Adobe PDF resource files
    >>>
    >>>
    >>>
    >>> created a Adobe PDF Converter.joboptions by making a copy of
    >>> Standard.joboptions and renaming it to
    >>> Adobe PDF Converter.joboptions
    >>> Still did not help and I get the error message "Unable to find PDF
    >>> resource files. Do you want to run the installer in repair mode?".
    >>>
    >>>
    >>> Also, looked at http://forums.adobe.com/message/1309362 but it seems the
    >>> thread was started by a person trying to use InDesgin
    >>> to create a PDF, and their issues went away on removing Service Pack 3
    >>> from windows whereas for me I had Service Pack installed since few years
    >>> and Adobe Acrobat had worked fine.
    >>>
    >>>
    >>> My computer is not part of an Active Directory group where there is a
    >>> group policy which prevents users from adding/removing any software. It
    >>> is a stand alone machine connected to the network.
    >>>
    >>>
    >>> Looked in the application log in Event Viewer, but see the same messages
    >>> that the installation failed.
    >>>
    >>>
    >>> 1. What could have caused this issue so that Acrobat 8 Pro which was
    >>> working fine suddenly started giving me
    >>> "Unable to find PDF resource files. Do you want to run the installer in
    >>> repair mode?"
    >>>
    >>>
    >>> 2. How can I resolve this? I am running Zonealarm firewall and Avast
    >>> antivirus(if it matters), but at one point Acrobat Pro 8 was working
    >>> properly with all of them.

    >>
    >> Contact the person/company that sold you these items. It's their
    >> responsibility to sort it out which is why they make a profit out of
    >> selling what they sell.

    >
    > It was sold to our organization as a whole. They don't support installs
    > on someone's machine.


    What do they recommend you use it for then? Bookends?
     
    Desk Rabbit, Oct 29, 2010
    #2
    1. Advertising

  3. Desk Rabbit

    VanguardLH Guest

    g wrote:

    > On 10/26/2010 10:42 AM, Desk Rabbit wrote:
    >> On 26/10/2010 14:43, g wrote:
    >>> I had Acrobat Professional 8(full version) installed, it did not work
    >>> properly. When I tried to create a PDF file from
    >>> a Word document it gave me the error message
    >>> "Unable to find PDF resource files. Do you want to run the installer in
    >>> repair mode?"
    >>> I tried to remove Acrobat 8 Pro and got the message "error 1402
    >>> could not open key:
    >>> HKEY_local_machine\software\Microsoft\windows\currentversion\run\optionalcomponents\MSFS\Verify
    >>>
    >>> that
    >>> you have sufficient access to that key or contact your support personnel"
    >>>
    >>>
    >>> I am logged in as a user with Admin privileges on a machine running Win
    >>> XP service pack 3.
    >>>
    >>>
    >>> I went into the registry and changed the permissions for the
    >>> key
    >>> HKEY_local_machine\software\Microsoft\windows\currentversion\run\optionalcomponents\MSFS
    >>>
    >>>
    >>> so that I have full control of the key and its subkeys, made myself
    >>> owner of the key and its subkeys.
    >>> I also changed permissions for the whole Adobe key so that I have full
    >>> control of the key and its subkeys, made myself owner of the key and its
    >>> subkeys,
    >>> restarted the machine, but still could not remove Acrobat 8 Pro.
    >>>
    >>>
    >>> Then, I tried installing Acrobat 9 Pro, but that also failed with the
    >>> message
    >>>
    >>>
    >>> error 1402
    >>> could not open key:
    >>> HKEY_local_machine\software\Microsoft\windows\currentversion\run\optionalcomponents\MSFS\Verify
    >>>
    >>> that
    >>> you have sufficient access to that key or contact your support personnel
    >>>
    >>>
    >>>
    >>> C:\Documents and Settings\All Users\Documents\Adobe just has a file
    >>> called rskya9050.bin
    >>>
    >>>
    >>> C:\Documents and Settings\All Users\Application Data\Adobe\Adobe
    >>> PDF\Settings has below files:
    >>> High Quality Print.joboptions
    >>> Oversized Pages.joboptions
    >>> PDFA1b 2005 CMYK.joboptions
    >>> PDFA1b 2005 RGB.joboptions
    >>> PDFX1a 2001.joboptions
    >>> PDFX3 2002.joboptions
    >>> Press Quality.joboptions
    >>> Smallest File Size.joboptions
    >>> Standard.joboptions
    >>>
    >>>
    >>>
    >>> Did what was suggested on
    >>> http://www.zimbio.com/Best Software.../How Fix Unable find Adobe PDF resource files
    >>>
    >>>
    >>> created a Adobe PDF Converter.joboptions by making a copy of
    >>> Standard.joboptions and renaming it to
    >>> Adobe PDF Converter.joboptions
    >>> Still did not help and I get the error message "Unable to find PDF
    >>> resource files. Do you want to run the installer in repair mode?".
    >>>
    >>>
    >>> Also, looked at http://forums.adobe.com/message/1309362 but it seems the
    >>> thread was started by a person trying to use InDesgin
    >>> to create a PDF, and their issues went away on removing Service Pack 3
    >>> from windows whereas for me I had Service Pack installed since few years
    >>> and Adobe Acrobat had worked fine.
    >>>
    >>>
    >>> My computer is not part of an Active Directory group where there is a
    >>> group policy which prevents users from adding/removing any software. It
    >>> is a stand alone machine connected to the network.
    >>>
    >>>
    >>> Looked in the application log in Event Viewer, but see the same messages
    >>> that the installation failed.
    >>>
    >>>
    >>> 1. What could have caused this issue so that Acrobat 8 Pro which was
    >>> working fine suddenly started giving me
    >>> "Unable to find PDF resource files. Do you want to run the installer in
    >>> repair mode?"
    >>>
    >>>
    >>> 2. How can I resolve this? I am running Zonealarm firewall and Avast
    >>> antivirus(if it matters), but at one point Acrobat Pro 8 was working
    >>> properly with all of them.

    >>
    >> Contact the person/company that sold you these items. It's their
    >> responsibility to sort it out which is why they make a profit out of
    >> selling what they sell.

    >
    > It was sold to our organization as a whole. They don't support installs
    > on someone's machine.
    >
    > Thanks for the suggestion, though.


    "Someone's machine". So that's your home computer which doesn't belong
    to your company. Uh huh, so just HOW did you get this software?

    Your company bought a volume license and you decided to steal a copy for
    use at home. All instances of a volume license are to be used within
    the organization to which it was sold. The support goes to the
    organization that bought the volume license which means you don't get
    support for your illegal copy you put on your home computer. A volume
    license cannot be sliced off to be sold (which includes selling at zero
    dollars to give a copy) to entities outside that organization. Many
    sellers have been nailed at eBay for trying to slice apart a volume
    license, like the 5-pack for Quicken or Windows. Stop stealing software
    from work. Buy an old version for cheap. You can get the Standard
    edition at v6 for $49, v8 for $110, and v9 for $117. Or find a freeware
    product with equivalent features, like Gimp (there's a version that even
    tries to look or have menus like Acrobat).

    If you think that you have permission to use their volume license to
    install a copy of Acrobat on your home computer because, say, you
    convince them that you do work at home and need that software (versus
    staying at work if the load requires the overtime) then they maybe they
    would be willing to issue trouble tickets that they purchase in bulk
    from Adobe and give you one when you call in to their helpdesk or IT
    department for help.
     
    VanguardLH, Oct 29, 2010
    #3
    1. Advertising

Want to reply to this thread or ask your own question?

It takes just 2 minutes to sign up (and it's free!). Just click the sign up button to choose a username and then you can ask your own questions on the forum.
Similar Threads
  1. J

    Adobe Acrobat Professional 6.0

    J, Oct 18, 2003, in forum: Computer Support
    Replies:
    6
    Views:
    19,853
    cracker39
    Oct 26, 2008
  2. Alasdair Baxter

    Updating Adobe Acrobat 6.0 Professional

    Alasdair Baxter, Nov 24, 2004, in forum: Computer Support
    Replies:
    1
    Views:
    684
    Lady Chatterly
    Nov 24, 2004
  3. =?Utf-8?B?SmltSVQ=?=

    Acrobat 6 or Acrobat 7 driver installation problem

    =?Utf-8?B?SmltSVQ=?=, Jun 24, 2005, in forum: Windows 64bit
    Replies:
    4
    Views:
    1,434
    Christian Hougardy
    Jun 24, 2005
  4. g
    Replies:
    0
    Views:
    471
  5. VanguardLH

    Re: issues with installing Acrobat Professional 9

    VanguardLH, Oct 26, 2010, in forum: Computer Support
    Replies:
    0
    Views:
    756
    VanguardLH
    Oct 26, 2010
Loading...

Share This Page