Re: ISP disables modem configuration?

Discussion in 'Computer Support' started by chuckcar, May 2, 2008.

  1. chuckcar

    chuckcar Guest

    Mikey <Not_here@not_there_either.nope> wrote in
    news:481AF923.EEA9726C@not_there_either.nope:

    > Have a Versatek ver170p modem. It works fine. I bought it from my
    > ISP last year when I signed up with them for high speed internet
    > service. According to the instructions that came with the modem (and
    > on Versatek's website) I should be able to configure the modem by
    > entering http://192.168.1.1 in a browser, but when I do this in
    > Internet Explorer I get "Internet Explorer cannot display the
    > webpage". In Firefox it shows "The connection has timed out". When I
    > "ping" it, everything is okay. Have tried this with my firewall off,
    > same thing. I've never been able to get into the configuration menu
    > of the modem, when I first got the modem I tried and couldn't but
    > didn't worry about it because the modem worked. Yesterday thought I'd
    > try again to get to the configuration menu but got the same thing that
    > I got last year. I know, if it ain't broke, don't fix it, and I don't
    > intend to fool around with any of the configuration settings, but it
    > bugs me that I can't get to the configuration settings.
    > I'm presuming that my ISP configured the modem to whatever
    > configuration it needed to connect to them, but could they also have
    > configured it so that trying to configure it through a browser and
    > http://192.168.1.1 wouldn't work, to prevent anyone from changing the
    > settings?
    >

    You *might* be wrong by a couple digits in the IP address. Try this in a
    command shell:

    tracert www.microsoft.com

    you will see a list of the path data takes to get to the above url. If
    the computer you are using is connected directly to that box, the first
    number you will see will be the correct IP address. In my case it's
    192.168.2.1, but it can be anything from 192.168.0.0 to 192.168.255.255
    in some cases.


    --
    (setq (chuck nil) car(chuck) )
    chuckcar, May 2, 2008
    #1
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  2. chuckcar

    chuckcar Guest

    Mikey <Not_here@not_there_either.nope> wrote in
    news:481B7C02.EF874653@not_there_either.nope:

    >
    >
    > chuckcar wrote:
    >
    >> Mikey <Not_here@not_there_either.nope> wrote in
    >> news:481AF923.EEA9726C@not_there_either.nope:
    >> > I'm presuming that my ISP configured the modem to whatever
    >> > configuration it needed to connect to them, but could they also
    >> > have configured it so that trying to configure it through a browser
    >> > and http://192.168.1.1 wouldn't work, to prevent anyone from
    >> > changing the settings?
    >> >

    >> You *might* be wrong by a couple digits in the IP address. Try this
    >> in a command shell:
    >>
    >> tracert www.microsoft.com
    >>
    >> you will see a list of the path data takes to get to the above url.
    >> If the computer you are using is connected directly to that box, the
    >> first number you will see will be the correct IP address. In my case
    >> it's 192.168.2.1, but it can be anything from 192.168.0.0 to
    >> 192.168.255.255 in some cases.

    >
    > Tracert www.microsoft.com shows the first number as this: 216.252.64.5
    >
    >

    No 192.* numbers then? It didn't just scroll off the top of the screen?
    Just to be *sure* try: tracert 216.252.64.5

    Well time to call the ISP I would say. Be patient.


    --
    (setq (chuck nil) car(chuck) )
    chuckcar, May 3, 2008
    #2
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  3. chuckcar

    chuckcar Guest

    Mikey <Not_here@not_there_either.nope> wrote in
    news:481C7194.C0B32208@not_there_either.nope:

    >
    >
    > chuckcar wrote:
    >
    >> Mikey <Not_here@not_there_either.nope> wrote in
    >> news:481B7C02.EF874653@not_there_either.nope:


    >> > chuckcar wrote:


    >> >> Mikey <Not_here@not_there_either.nope> wrote in
    >> >> news:481AF923.EEA9726C@not_there_either.nope:


    >> >

    >> No 192.* numbers then? It didn't just scroll off the top of the
    >> screen? Just to be *sure* try: tracert 216.252.64.5
    >>
    >> Well time to call the ISP I would say. Be patient.
    >>

    > When I do tracert 216.252.64.5 I get:
    >
    > 1 16 ms 15 ms 15 ms vip-adsl.myisp.com [216.252.64.5]
    >


    That in itself is strange, because I get:

    C:\WINDOWS>tracert 1.1.1.1

    Tracing route to 1.1.1.1 over a maximum of 30 hops

    1 <10 ms <10 ms <10 ms 192.168.2.1
    ..
    ..
    ..
    Note the <10ms's. That means it's the local intranet and doesn't have the lag
    time of the internet as a result.

    (the 1.1.1.1 of course is non-existant and just used for demonstration)

    And if you try:

    http://216.252.64.5 do you get anything?

    Again the ISP would be able to tell you. I did a whois of your nntp
    posting host line - mentioning who your ISP was would have helped speed
    things up. However, it seems to be COLBA in Montreal. Their web site
    (http://www2.colba.net) seems to not have any support information on it.
    I *would* suggest that you call them as they only would know the proper
    settings/details.


    --
    (setq (chuck nil) car(chuck) )
    chuckcar, May 3, 2008
    #3
  4. chuckcar

    Whiskers Guest

    On 2008-05-03, Mikey <Not_here@not_there_either.nope> wrote:

    [...]

    > Yes, my ISP is Colba, sorry about not mentioning that, and yes, their
    > website is crappy about support information. But I can't complain about
    > them, I've had good service from them, and they did upgrade me to ADSL2+
    > for free a couple weeks ago. I haven't noticed a great change though,
    > I'd been getting a speed of around 3 - 4 MBS, now I get 5 - 6 MBS.


    Almost double isn't a 'great change'? Not that increasing the speed limit
    on your street necessarily makes cars go a lot faster, and has no effect on
    the other roads (such as the web and other servers you access). And you
    can still only read at the same speed as before ;))

    > Nowhere near the 24 MBS they claim on their website that a person will
    > get with ADSL2+.


    I'd be surprised if they claimed anything more than 'up to' any speed.
    Whatever the technology, almost no-one actually gets the theoretical
    maximum speed even if they have an ideal location and connection.

    --
    -- ^^^^^^^^^^
    -- Whiskers
    -- ~~~~~~~~~~
    Whiskers, May 4, 2008
    #4
  5. chuckcar

    chuckcar Guest

    Mikey <Not_here@not_there_either.nope> wrote in
    news:481CE27A.98E116AB@not_there_either.nope:

    >
    >
    > chuckcar wrote:
    >
    >> Mikey <Not_here@not_there_either.nope> wrote in
    >> news:481C7194.C0B32208@not_there_either.nope:
    >>
    >> >


    >> And if you try:
    >>
    >> http://216.252.64.5 do you get anything?
    >>
    >> Again the ISP would be able to tell you. I did a whois of your nntp
    >> posting host line - mentioning who your ISP was would have helped
    >> speed things up. However, it seems to be COLBA in Montreal. Their web
    >> site (http://www2.colba.net) seems to not have any support
    >> information on it. I *would* suggest that you call them as they only
    >> would know the proper settings/details.
    >>


    > Entering http://216.252.64.5 in Internet Explorer and Firefox gets me
    > the same as always, Explorer can't display the website and in Firefox
    > the connection times out.
    > Thanks for helping, but I'm about to give up. It's not too important
    > anyway, the modem is working fine and even if I got into the
    > configuration I wouldn't change anything.
    > Yes, my ISP is Colba, sorry about not mentioning that, and yes, their
    > website is crappy about support information. But I can't complain
    > about them, I've had good service from them, and they did upgrade me
    > to ADSL2+ for free a couple weeks ago. I haven't noticed a great
    > change though, I'd been getting a speed of around 3 - 4 MBS, now I get
    > 5 - 6 MBS. Nowhere near the 24 MBS they claim on their website that a
    > person will get with ADSL2+.
    >
    >

    One last thing to try - subject to the network types around here:

    netstat -r - displays the routing table mine looks like this:

    C:\WINDOWS>netstat -r

    Route Table

    Active Routes:

    Network Address Netmask Gateway Address Interface
    0.0.0.0 0.0.0.0 192.168.2.1 192.168.2.10

    127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1

    192.168.2.0 255.255.255.0 192.168.2.10 192.168.2.10

    192.168.2.10 255.255.255.255 127.0.0.1 127.0.0.1

    192.168.2.255 255.255.255.255 192.168.2.10 192.168.2.10

    224.0.0.0 224.0.0.0 192.168.2.10 192.168.2.10

    255.255.255.255 255.255.255.255 192.168.2.10 192.168.2.10

    Notice that aside from 127.0.0.1 and 224.0.0.0 (the first is of course
    a loopback) the only "legit" address is the "box". There *was* a
    "metric" column which consisted only of 1's which I edited out to stop
    wrapping.

    --
    (setq (chuck nil) car(chuck) )
    chuckcar, May 4, 2008
    #5
  6. chuckcar

    why? Guest

    On Sun, 4 May 2008 17:04:24 +0200 (CEST), chuckcar wrote:

    >Mikey <Not_here@not_there_either.nope> wrote in
    >news:481CE27A.98E116AB@not_there_either.nope:
    >
    >>
    >>
    >> chuckcar wrote:
    >>
    >>> Mikey <Not_here@not_there_either.nope> wrote in
    >>> news:481C7194.C0B32208@not_there_either.nope:
    >>>
    >>> >

    >
    >>> And if you try:
    >>>
    >>> http://216.252.64.5 do you get anything?


    <snip>

    >> Entering http://216.252.64.5 in Internet Explorer and Firefox gets me
    >> the same as always, Explorer can't display the website and in Firefox
    >> the connection times out.
    >> Thanks for helping, but I'm about to give up. It's not too important
    >> anyway, the modem is working fine and even if I got into the
    >> configuration I wouldn't change anything.
    >> Yes, my ISP is Colba, sorry about not mentioning that, and yes, their
    >> website is crappy about support information. But I can't complain
    >> about them, I've had good service from them, and they did upgrade me
    >> to ADSL2+ for free a couple weeks ago. I haven't noticed a great
    >> change though, I'd been getting a speed of around 3 - 4 MBS, now I get
    >> 5 - 6 MBS. Nowhere near the 24 MBS they claim on their website that a
    >> person will get with ADSL2+.
    >>
    >>

    >One last thing to try - subject to the network types around here:


    Fine :) and it's easy to figure out.

    >netstat -r - displays the routing table mine looks like this:
    >
    >C:\WINDOWS>netstat -r
    >
    >Route Table
    >
    >Active Routes:
    > Network Address Netmask Gateway Address Interface
    > 0.0.0.0 0.0.0.0 192.168.2.1 192.168.2.10
    > 127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1
    > 192.168.2.0 255.255.255.0 192.168.2.10 192.168.2.10
    > 192.168.2.10 255.255.255.255 127.0.0.1 127.0.0.1
    > 192.168.2.255 255.255.255.255 192.168.2.10 192.168.2.10
    > 224.0.0.0 224.0.0.0 192.168.2.10 192.168.2.10
    > 255.255.255.255 255.255.255.255 192.168.2.10 192.168.2.10
    >
    >Notice that aside from 127.0.0.1 and 224.0.0.0 (the first is of course
    >a loopback) the only "legit" address is the "box". There *was* a


    All of those are legit :)

    0.0.0.0 is the dafault anywhere I don't know, 224.0.0.0 is multicast.
    For example Cisco network kit communicates across a multicast address
    for kit discovery announcements and hot swap routing (caters for
    equipment failure). Others are broadcast and the single 'box' host.


    >"metric" column which consisted only of 1's which I edited out to stop
    >wrapping.


    Me
    why?, May 4, 2008
    #6
  7. chuckcar

    chuckcar Guest

    Mikey <Not_here@not_there_either.nope> wrote in
    news:481DFEFC.A6396777@not_there_either.nope:

    >
    >
    > chuckcar wrote:
    > Netstat -r shows:
    >
    > Route Table
    > Interface List
    > 0x1.......MS TCP Loopback interface
    > 0x2..00 07 e9 d9 6c e8 ...Intel (r) Pro/100 Network connection -
    > Packet scheduler Miniport
    > 0x20004 ...00 53 45 00 00 00 WAN (999/SLIP) Interface
    > Active Routes:
    >
    > Network Destination Netmask Gateway Interface
    > 0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.26
    >
    > 0.0.0.0 0.0.0.0 216.252.76.186
    > 216.252.76.186
    >
    > 127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1
    >
    > 192.168.1.0 255.255.255.0 192.168.1.26 192.168.1.26
    >
    > 192.168.1.26 255.255.255.255 127.0.0.1 127.0.0.1
    >
    > 192.168.1.255 255.255.255.255 192.168.1.26 192.168.1.26
    >

    <snip>

    thar she blows! try http://192.168.1.26 *not* 192.168.1.1

    --
    (setq (chuck nil) car(chuck) )
    chuckcar, May 5, 2008
    #7
  8. chuckcar

    why? Guest

    On Sun, 04 May 2008 14:22:52 -0400, Mikey wrote:

    >
    >
    >chuckcar wrote:
    >
    >> Mikey <Not_here@not_there_either.nope> wrote in
    >> news:481CE27A.98E116AB@not_there_either.nope:
    >>
    >> >
    >> >
    >> > chuckcar wrote:
    >> >
    >> >> Mikey <Not_here@not_there_either.nope> wrote in
    >> >> news:481C7194.C0B32208@not_there_either.nope:
    >> >>
    >> >> >

    >>
    >> >> And if you try:
    >> >>
    >> >> http://216.252.64.5 do you get anything?
    >> >>
    >> >> Again the ISP would be able to tell you. I did a whois of your nntp
    >> >> posting host line - mentioning who your ISP was would have helped
    >> >> speed things up. However, it seems to be COLBA in Montreal. Their web
    >> >> site (http://www2.colba.net) seems to not have any support
    >> >> information on it. I *would* suggest that you call them as they only
    >> >> would know the proper settings/details.
    >> >>

    >>
    >> > Entering http://216.252.64.5 in Internet Explorer and Firefox gets me
    >> > the same as always, Explorer can't display the website and in Firefox


    <snip>

    >Netstat -r shows:
    >
    >Route Table
    >Interface List
    >0x1.......MS TCP Loopback interface
    >0x2..00 07 e9 d9 6c e8 ...Intel (r) Pro/100 Network connection - Packet
    >scheduler Miniport
    >0x20004 ...00 53 45 00 00 00 WAN (999/SLIP) Interface
    >Active Routes:


    You can match up the interface MAC address, with the output of
    ipconfig/all

    > Network Dest. Netmask Gateway Interface
    > 0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.26
    > 0.0.0.0 0.0.0.0 216.252.76.186 216.252.76.186
    > 127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1
    > 192.168.1.0 255.255.255.0 192.168.1.26 192.168.1.26
    > 192.168.1.26 255.255.255.255 127.0.0.1 127.0.0.1
    > 192.168.1.255 255.255.255.255 192.168.1.26 192.168.1.26
    > 216.252.64.5 255.255.255.255 216.252.76.186 216.252.76.186
    > 216.252.76.186 255.255.255.255 127.0.0.1 127.0.0.1
    > 216.252.76.255 255.255.255.255 216.252.76.186 216.252.76.186
    > 224.0.0.0 240.0.0.0 192.168.1.26 192.168.1.26
    > 224.0.0.0 240.0.0.0 216.252.76.186 216.252.76.186
    >255.255.255.255 255.255.255.255 192.168.1.26 192.168.1.26
    >255.255.255.255 255.255.255.255 216.252.76.186 216.252.76.186
    >
    >Default Gateway: 216.252.76.186


    Your gatewaya are 192.168.1.1 and what appears to be the variable ADSL
    212.252.76.186, which you may want to try as the browser entry.

    The 192.168.1.26 is likely to be the Pro/100 NIC, and not the address
    you need.

    >Persistant routes: None


    Much nicer table spaced out in fixed pitch courier.

    This is showing you have 2 networks exabled, 2 default routes and 2
    gateways 192.168.1.1 (a router) via the PC IP 192.168.1.26 and
    212.252.76.186. Most likely it's the way ADSL SLIP is working, but not
    sure and don't have another example to check. Cablemodems are better at
    this :)

    Me
    why?, May 5, 2008
    #8
  9. chuckcar

    chuckcar Guest

    why? <fgrirp*sgc@VAINY!Qznq.fpvragvfg.pbz> wrote in
    news::

    >>Default Gateway: 216.252.76.186

    >
    > Your gatewaya are 192.168.1.1 and what appears to be the variable ADSL
    > 212.252.76.186, which you may want to try as the browser entry.
    >
    > The 192.168.1.26 is likely to be the Pro/100 NIC, and not the address
    > you need.
    >
    >>Persistant routes: None

    >
    > Much nicer table spaced out in fixed pitch courier.
    >
    > This is showing you have 2 networks exabled, 2 default routes and 2
    > gateways 192.168.1.1 (a router) via the PC IP 192.168.1.26 and
    > 212.252.76.186. Most likely it's the way ADSL SLIP is working, but not
    > sure and don't have another example to check. Cablemodems are better
    > at this :)
    >

    Thanks for the clairification. Not stuff I know.

    --
    (setq (chuck nil) car(chuck) )
    chuckcar, May 5, 2008
    #9
  10. chuckcar

    Whiskers Guest

    On 2008-05-05, Mikey <Not_here@not_there_either.nope> wrote:
    > Mike Easter wrote:
    >> Mikey wrote:


    [...]

    > That's what I thought, typo. But I made sure I typed it right, and then
    > kept refreshing and after about 20 times refreshing, got back into the
    > modem's configuration. When I did I added it to IE's Favorites, and
    > exited. So now I had "DSL Router" as one of my favorites. Tried to open
    > it, it opened first time. Exited, tried to open it again, wouldn't at
    > first, took maybe 10 times. So, http://192.168.1.26 is the correct IP
    > address to get into my modem's configuration menu, it just won't open
    > every time. Strange.


    That sounds like the web-server in the router taking its time to end one
    session and become available for the next. Normally that wouldn't be a
    problem because there aren't many reasons for logging in and out of the
    'control interface' at great frequency. The CPU in the router is probably
    not all that fast or powerful compared with a current PC, and other tasks
    will have a higher priority.

    --
    -- ^^^^^^^^^^
    -- Whiskers
    -- ~~~~~~~~~~
    Whiskers, May 6, 2008
    #10
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