Re: HP ProtectTools / Windows 7

Discussion in 'Computer Information' started by Yvan Hall, Jan 19, 2010.

  1. Yvan Hall

    Yvan Hall Guest

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    "JACK" <> wrote in message
    > I have a HP Compaq 6735s running Vista Home Premium. I want to upgrade to
    > Windows 7 but the laptop came preinstalled with HP ProtectTools Security
    > Manager. Windows 7 upgrade can't go ahead with that installed but there
    > seems absolutely no way of uninstalling the damn thing. If I try to
    > uninstall it from add/remove progs it states "The application cannot be
    > removed. The following applications must be removed first - BIOS
    > configuration for HP ProtectTools and File Santizer for HP ProtectTools
    > uninstall string."
    > I've tried using Windows Install Clean Up and the programs don't even show
    > up on that.
    > I've contacted HP and they say
    > "The correct method of uninstalling HP Protect tools is to uninstall the
    > following components in the given order if they exist:
    > 1. Credential Manager for HP ProtectTools
    > 2. Java Card Security for HP ProtectTools
    > 4. 3. Drive Encryption for HP ProtectTools
    > 5. Smartcard security for HP ProtectTools
    > 6. Embedded Security for HP ProtectTools
    > 7. BIOS Security for HP ProtectTools
    > 8. HP ProtectTools Security Manager"
    > As the components do not exist, the only way is to perform a clean install
    > rather than upgrade to Windows 7."
    > I really really don't want to do a clean install. It's taken me 12 months
    > to get these laptop programs the way I want them and I don't want to have
    > to start all over again.
    > Surely I can't be the only one with this problem? Anyone any suggestions?
    > Thanks
    Yvan Hall, Jan 19, 2010
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